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Answered
My Intercom is not displaying
Best answer by Shauna
Hey
I understand that you’ve mentioned that your intercom is not displaying. I’m assuming you mean the ‘messenger launcher’, so a few things to check here first are as follows 👇🏼
- Have you got the messenger launcher turned on to be visible on your website? You can check this here.
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- Could you make sure that the messenger is installed on your website? You can check our docs on this here for logged out visitors and here for logged in users.
- Are there any console errors in the browser when checking for the messenger?
If you’ve checked these and it’s turned on, installed correctly and nothing showing in the browser - get back to me here and we can dig into this for you 🔎
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