I got 403 error "Invalid user_hash" even though the hash is the same.

Question

Hi,      I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?

Paul M11 · Answer

Hey @mohara​&#128075; Paul here from Intercom support!As this is related to Identity verification for security reasons I would say the best option here would be to reach out to us directly through the Messenger as we can will be better able to investigate from there &#128373;️‍♂️

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