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If you have to Install Intercom on 2 apps, do you use the same API for both apps?


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When our team was reviewing Intercom, our contact told us that it was possible to install 2 apps on one Workspace. We have 2 apps (for both iOS and Android). Do we use the same API for both apps?

Best answer by Eric Fitz

Hey @autumn​, you'll install Intercom using our iOS SDK and Android SDK using the same app_ID.

 

Your app_ID is linked to your Intercom workspace.

 

If you're then making calls to our API, then you will do this for both apps.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • September 1, 2020

Hey @autumn​, you'll install Intercom using our iOS SDK and Android SDK using the same app_ID.

 

Your app_ID is linked to your Intercom workspace.

 

If you're then making calls to our API, then you will do this for both apps.


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  • Author
  • Active User
  • 16 replies
  • September 6, 2020

Thank you! This was super helpful.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 7, 2020

Glad that I could help! 😁


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