Outbound

Hi, our web app has a static URL, which does not change even if users navigate to various sub-pages/features. Could you please advise how to trigger different product tours depending on the feature, not the URL?

All of a sudden our outbound email messages are double spacing. How to remove the double spacing.

I just saw Intercom's own post message about their updated terms or service. It included a button for me to agree to the new terms. The post would not lose without me clicking the button. How can I set up a similar message?

Hi all,We need to understand how Tablet messages work which places some burdens on the restaurant side, which we want to remind them of. We’d like to send comms to specific restaurant IDs only, and not to the whole brand, but the messaging feature demands we insert partner company emails as well, so I’m wondering if other sites connected to such emails will also received the comms? We need to limit to Rx IDs though, is there any way to do that? Could you please tell/show us how?  In more detail: We actually already tried to send comms to specific partners (to inform them of the launch of cash on delivery), but the issue was that even if we filtered for specific restaurant IDs, we were asked (and forced) to insert company emails. The problem then was that also the restaurants that were linked to those company email received the message. We now need to resume the sending of such comms exclusively to restaurants that have the feature active (i.e. on a Rx ID basis, with no mistakes). Thank

When designing a product tour using Intercom, I have found that CSS classes and ID's for elements contained within an iframe are not visible to the tour bot. I have tried using the advanced css ID callout in the product tour but to no avail. Please help!

In this example, if my series sends 5 emails between Oct. 28th and Dec. 15th:  Email 01 - 10/28Email 02 - 11/02Email 03 - 11/05Email 04 - 12/01Email 05 - 12/15 What happens when a user enters the series on Nov. 10th (after the first 3 emails have already been sent)? Will they pass through all the wait periods at the beginning of the Series and receive the first 3 emails (at the same time)?  Also, will they begin receiving email 04 and so on?

I'm looking for a way to trigger posts/tours whenever a user clicks on a button.We capture the click in GTM, so I'm wondering if the event can also trigger a message. We have a single page application, so my concern is that the event will be sent upon refresh and not pop the message until that Thanks!

Not sure if this is the right area for this, but asking anyways. If a user hovers over the intercom icon, is there a way to display a message? (Like... Hi there! Can I help you?)

Cannot see "stop sending" and "set days and times this email can send" rules in my emails. From where, can I set it up?? I tried to get information about how to set the schedule a message from this article (https://www.intercom.com/help/en/articles/234). And there are way to set "1. start sending", "2. stop sending" and "3. set days and times this email can send". But in my page, there is only one rules that I can set which is "1. start sending". I'm wondering how I can set 2 and 3.

Hello =) I would love to help from you. I am a new Intercom user, and I would like to do a simple action: I have a Lead Capture Page, and I want to take those leads to a Series on Intercom. I have already managed, via zapier, to upload the lead data to Intercom. However, in the series, even setting all the correct rules, when it comes time to send the automatic email, it simply says that there is no way with the following message: "Not matched and removed from path"" Can someone help me?

Hey, I'm creating an onboarding tour for our app that's scheduled for when a user creates an account and logs on to their company dashboard for the first time.I have a rule saying that a user needs to have "/company/" in the URL to launch the tour however when I preview the tour it starts at sign-in and not on the dashboard.I've attached what happens. Has anyone experienced this? Is there a way to ensure that this doesn't happen?

Hi there, I have two questions.  Context: We are a data discovery platform, so it is important to import customers’ data successfully before onboarding them.  Question 1. (By using Segment(segment.com)) can we segment our customers who have imported data or not and then send customized onboarding welcome messages? Question 2. We have our database page and then each database has its own URL in it. For example, all database page address starts with selectstar.selectstar.com/database/***** I want to show the product tour on a specific page starting with “selectstar.selectstar.com/databse/“ for the first time. Is it possible to do it? I’ve added a page rule like this but failed to create the tour.  

Hello, I need to send a correction email to 1k users that got the wrong email. I know that I can import a CSV but that's not ideal as those users might enter in some of the onbording live emails. Is there a way of tagging a list of users other than importing them as new users? Thanks!

I'd like to make sure that the users see this banner only once 15 days after they SIGNED UP and every 3 months after that. Did someone use this before? What does your rule look like?

Hello, I'd like to send an email to 991 users and 661 of those are already registered in our Intercom. The missing 330 seems to have declined the cookies hence don't appear on our system but we have their email addresses. If I import those 991 users to Intercom, 661 will replicate. So is there a way to avoid this and reach those 991 only once? Thanks a lot in advance!

We have banners on some well-trafficked pages, but they only show once in a while. We suspect it is a CORS issue (Cross-Origin). While our main widget js is served from our domain, we suspect the banners are called from an off-domain script. Is this correct or should we be looking for some other bug? How can we best test for this?

Hey there, I am making some product tours, but I can't set them live. The product displays a message saying that I need to fix issues in "create tours.". All my connectors seem fine. But, I don't know what could be the source of the problem.

Hi there! I was wondering how you send surveys via Intercom when it's about measuring feature experience (measuring the satisfaction of a specific part within a software). ​That's what I would like to set up:​in-app: targeting on URL level one rating question plus an optional text field7-scale (e.g. stars, emojis)​It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.​Is there a better way to do it?​

I am trying to create an interactive product tour (click and drag, etc) for a webform builder. Does Intercom support this? From what I have seen and tried so far, it looks like Intercom can't do this? Thanks,Greer

One of our users asked for an option to not receive any of our info messages. Is there a way to unsubscribe single users from receiving those?

Good to see the intercom_uid GET var in an URL / link in an e-mail from series. I presume this is to recognize the user/lead? I opted for this "feature" a long time ago so YEAHHH. This is the URL that was generated in the e-mail by Intercom series: https://ikwil.graaggoedonline.nl/website-pakketten?intercom_uid=VjNiVkNiOTBRb1ZxZHNzN0NJY3ZvZVRTUVREYUZhNklFTkhHMEE1a0NkUG9NMFdQdkNwM1g5L3RHRkZGVWVSZmYzT3psNFR5R2NTc25BTDBiRTlvZFZTODFqaVVaSGJzZHRVY0o4eE5GNG9BZzNrZXBIV1o2eDlhVDYvNFlyVGYtLThaajdNZUxaV2dQaTEzL0NURHlvTGc9PQ==--427b104b9064c81e861640c853b34489df8f9c2d#website-opstartpakketten Remarks:In a series page rule I entered the full URL I would presume that would be visited BUT this did not work because of the intercom_uid GET var added by Intercom ;-). Note to self: always use "page URL contains" instead of a full URL but I can imagine more people make this mistake... Questions:If a cookie is already set for this LEAD; which has priority: the intercom_uid GET var or t

I'm trying to set up a new email to our future new users, but I can't seem to work out how to make that rule.  I don't want our existing users to get this email, only future users.

Hi. I'm currently setting up an onboarding experience by using banners for each step. Building it with Series was super simple, but as with Product Tours, the real experience is clumsy and laggy. For example, banners are not updated after success events have been triggered, displaying banners is sometimes delayed and sometimes needs a refresh, which is much to ask from a single-page application. Has anyone else tried this approach before? Any ideas on how to make it more seamless?

Once the mobile carousel is viewed, if they select start conversation, we want to know which one they just viewed to be prepared to answer associated questions on that topic.

Please help me understand how do we send in-app post after successful login throughout the transactional message?