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1691 Topics

M
MishaActive User
asked in API & Webhooks

[Webhooks] User in 'user.tag.created' only have old tags after adding a bunch of new ones

Hello, it's me again with the new question about API and webhooks explicitly. I've noticed strange behavior with 'user.tag.created':When you add only one tag at a time - you get user with this tag in tags field. But when I add a bunch of them user doesn't seem to include new ones in 'tags' field.  Below in my payload you can see that created tag (id: 4783953) is not present in user's tags.I want to know is it expected behavior or no? Thanks in advance Here you can see body of my notification: "body": { "type": "notification_event", "app_id": "ep13p0k7", "data": { "type": "notification_event_data", "item": { "type": "user_tag", "user": { "type": "user", "id": "5f8ffb5d6ed4af944328b4dc", "anonymous": false, "email": "lars@mail.com", "name": "Lars Quincy&q

2
M
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Hey Connectors!

Hey Connectors! Just to let you all know that I've blocked a user - Lime Plane 806 - because they were blocked as spam in our own instance of Intercom. Let me know if you have any questions!

0
Eric Fitz
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Hey Connectors!

Hey Connectors! Just to let you all know that a user was auto-blocked - Turquoise Bear 403 - for posting spammy content in the community. They were clearly not using it for the spirit in which it was intended! They're also our first user who was auto-blocked for hitting our rate limit 😅

0
Eric Fitz
3 years ago
A
AnkeNew Participant
asked in Apps & Integrations

What are your recommendations for form apps?

We are looking to integrate a form application for e.g. Bug Report and CSAT.. What are your experiences? Any recommendations? We are currently looking at NativeApps and DataScope

1
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Super User
3 years ago
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Lauren D11New Participant
asked in API & Webhooks

How can I get sending stats on outbound messages I've sent through the API?

I was wondering where the best spot would be to find stats on outbound messages sent via API calls. The info I am looking for is just how many messages are sent out this way per month.

1
R
Top Expert
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! Once again, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Which bulk actions would you like in the Inbox? (this is a request from me, go nuts with feedback!)How are other companies track support KPIs?Can I make changes to Series that would work for leads/users already in the Series?How can I get sending stats on outbound messages I've sent through the API?[Webhooks] User in 'user.tag.created' only have old tags after adding a bunch of new ones Happy fixing!

0
Eric Fitz
3 years ago
K
Katherine MNew Participant
asked in Settings, Security & Permissions

How to set up custom email address when website domain was purchased from Google Domains?

I have a Google domain set up with a business suite attached to it. How do I set up so my emails come from name@websitename instead of Intercom?

1
R
Top Expert
3 years ago
M
MishaActive User
posted in API & Webhooks

forum.intercom.com

Hi, not sure if it's a bug but there are some inconsistencies in webhook notifications. I described some of them here https://forum.intercom.com/s/question/0D52G00004dXbOBSA0/webhooks-user-in-usertagcreated-only-have-old-tags-after-adding-a-bunch-of-new-onesand here https://forum.intercom.com/s/question/0D52G00004dX4uWSAS/different-payloads-for-same-types-from-webhooks-and-rest/p> Currently the biggest concerns for me are: 1) user doesn't have new tags in 'user.tag.created'/'contact.tag.created'; 2) Name is missing in Company in 'company.created' sometimes Thanks in advance 

2
M
3 years ago
P
PierrickNew Participant
asked in Apps & Integrations

Why does the Shopify Inbox app return no results for products?

I installed Shopify and I can see a Shopify section in my customers data panel inbox.However, when I search for one of my products in that section I get no result.How to fix that ?

1
L
3 years ago
A
AttilaNew Participant
asked in Mobile SDKs

How to update to more recent Android SDK versions? Getting Glide IllegalStateException

After updating to more recent versions from 7.1.0, we are getting: Caused by: java.lang.IllegalStateException: You cannot call Glide.get() in registerComponents(), use the provided Glide instance instead    at io.intercom.com.bumptech.glide.Glide.checkAndInitializeGlide(Glide.java:172)    at io.intercom.com.bumptech.glide.Glide.get(Glide.java:160)    at io.intercom.com.bumptech.glide.Glide.getRetriever(Glide.java:612)    at io.intercom.com.bumptech.glide.Glide.with(Glide.java:638)    at io.intercom.android.sdk.Injector.getOverlayPresenter(Injector.java:220)    at io.intercom.android.sdk.RealIntercom.create(RealIntercom.java:78)    at io.intercom.android.sdk.Intercom.initialize(Intercom.java:69)    at me.sphere.app.data.interactors.IntercomInteractorImpl.initIntercom(IntercomInteractor.kt:24)    at me.sphere.app.data.interactors.IntercomInteractorImpl.logEvent(IntercomInteractor.kt:41) Our application has no dependencies to Glide.

4
A
3 years ago
M
MishaActive User
posted in Apps & Integrations

integration-2

Want to know our approach to integrations and how one with the Intercom brings our processes to the next level? Check this out https://blog.fibery.io/fibery-approach-to-integration//p>

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M
3 years ago
P
PlamenNew Participant
asked in Apps & Integrations

Users can't send a message

Some of our users are having difficulties sending us a message. Any ideas? :)

2
P
3 years ago
V
Vincent GNew Participant
asked in API & Webhooks

Can we able to work/develop/configure the custom bot through API.

When the visitors initiate the chat , We are collecting basic info from users, Our requirement is,When the users filled our form then we just need to send out our meeting link to the users automatically, Is it doable through Custom Bot or API? If yes, Which API will suits for us? Is there any option to share the room link (3rd party Meeting Link) via intercom. We have their 3rd party API With us, Much appreciated if anyone gives solution,

1
R
Top Expert
3 years ago
M
MishaActive User
posted in API & Webhooks

Different payloads for same types from webhooks and REST

For example: Webhook-model has event conversation.user.created which seems to return Conversation type.But if I request the same conversation by id from REST api (i.e. GET /conversations/id) the one from webhook and the one from REST will have different properties . E.g in the webhook's one there is no Source field and not all conversation parts are present. The same goes to contacts If it's intended maybe types from webhook model should be documented separately?

1
M
3 years ago
M
MishaActive User
asked in Apps & Integrations

/admins endpoint doesn't have 'job_title' field

Hi there, According to docs , GET /admins should return Admin Object which includes 'job_title' field.But it doesn't.  Here are the corresponding requests:  1) /admins endpoint (no job_title)```GET https://api.intercom.io/admins/p>  { "type": "admin.list", "admins": [ { "type": "admin", "email": "admin@mail.com", "id": "4325747", "name": "Admin Admin", "away_mode_enabled": false, "away_mode_reassign": false, "has_inbox_seat": true, "team_ids": [] }, { "type": "admin", "email": "operator+ep13p0k7@intercom.io", "id": "4427542", "name": "Operator", "away_mode_enabled": fals

6
M
3 years ago
A
Anonymous
posted in Intercom Community

Reach 100k monthly readers by writing a post for the Inside Intercom blog! ✍️

*THIS COMPETITION IS NOW CLOSED*   You could win the chance to write a guest post on a topic of your choice for the Inside Intercom blog, which has more than 100,000 readers every month. All Inside Intercom blog posts are promoted across our social channels, which have a further 130,000 followers. You must be at the “Confident” level of membership or above to be in with a chance to win. If you're still at the “Curious” level, you can earn the extra points you need by asking, answering, or upvoting questions, as well as posting, commenting, or liking content in our community groups.  If you have any questions, just comment on this post! @General Chit Chat​ 

7
Eric Fitz
3 years ago
P
Patrick ONew Participant
asked in Apps & Integrations

I have the problem that we need to update many organizations (> 100k ) on a regular basis ideally via a bulk call. Reading https://developers.intercom.com/intercom-api-reference/reference#update-contact I see no reference to any bulk action.

I have the problem that we need to update many organizations (> 100k ) on a regular basis ideally via a bulk call. Reading https://developers.intercom.com/intercom-api-reference/reference#update-contactI see no reference to any bulk action.

9
Eric Fitz
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! As is tradition, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Is there a reason my post is not finding the tagged user?Why does the Shopify Inbox app return no results for products?How to link copied existing messages together?Looking for the best way to create and manage escalation SLAs (This is really an inbox AND reporting question). Happy fixing! 

0
Eric Fitz
3 years ago
U
User478New Participant
asked in Settings, Security & Permissions

Billing settings and signed contract discrepancy

Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.I overall love how intercom helps my team daily and hope this issue will be resolved soon :)

3
Eric Fitz
3 years ago
U
User471New Participant
asked in API & Webhooks

Delete user API from version 1.4 still works?

I have around 6000+ test usres in our account and we are about to go live. I have checked and found out that intercom provides delete user API in version 1.4. I have tried the v1.4 user list API and it is working but when I tried the delete usre API, I believe I got the success response. But when I checked the user list API again, I can still see the user and in intercom interface also I can see the same user. So I am confused now that whether the delete user API actually works or not? Can you please confirm? A quick response will be much appreciated.

2
Eric Fitz
3 years ago
C
CeceNew Participant
asked in Settings, Security & Permissions

Verifying a domain on Bluehost

Hi Intercom community, I'm wanting to verify our domain using Bluehost but I'm having trouble understanding which values from Intercom's DKIM settings page to paste and where. Here are the fields Bluehost is asking me to fill out. Thanks in advance! 

3
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Top Expert
3 years ago
U
User431New Participant
asked in Apps & Integrations

Can I customize the "Book A Demo" app?

How can i customize "book a demo" app for users to make it - Book a tutorial

4
J
3 years ago
U
User461New Participant
asked in API & Webhooks

How can I create a Contact with custom attributes? When Iam passing custom attributes , get error response with 500 response code

Api Response  { "type": "error.list", "request_id": "001abpf1ufhhbsgi1ku0", "errors": [   {     "code": "server_error",     "message": "Server Error"   } ]} Value passing  custom_attributes : {"Status": "Active"}

1
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3 years ago
U
User435New Participant
asked in API & Webhooks

Anyone using Segment for data? Their connection with the Intercom API is outdated

Our company uses Looker for data and analytics with our product. The Product team uses all of the different data stats collected from different places to define the product adaption, UX/UI, and Voice of the Customer.We use Segment to collect data from different sources, including Intercom. The issue I'm running into is Segment will not update their Intercom API from 1.x to the newest 2.2 which provides many updates for customer support.We are either going to have to build our own integration directly from Intercom to Looker (not ideal at all) or possibly someone from Intercom can connect with Segment to move this along?

5
B
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! As always, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Reckon you can help with these? Company's created_at is always unknownAnyone using Segment for data? Their connection with the Intercom API is outdatedI'd like to trigger a series that starts when someone clicks on a link in an email or in-app message.How can I stop a custom bot opening on the main website and a subpage at the same time? Happy fixing!

0
Eric Fitz
3 years ago
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