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Hey there, I created a transactional message from an event and I would like to get the events custom data in my webhook, once the user answered to the conversation. From the api I don't see any way to get the event which triggered the conversation. Can you help me out here?Another option would be to listen for created events and trigger the conversation myself and add the meta data from the event as custom_attributes to the conversation. But how do I tell the API to send the conversation as snipped? Thanks upfront

I was wondering if there is a proper bot for Discord that integrates with Intercom? Something like this one: https://www.zendesk.com/apps/support/394881/discord/But better, looking at the one-star reviews.

Let's say I have rendered a `single-select` component in the messenger which contains 10 options. Now, when the user selects one of the options in the `single-select` component I want to open a survey URL using the Intercom action component type `sheet` inside the messenger, which contains an NPS question and its options.  Once the URL is opened in Iframe, I want to highlight the choice which the user has selected. Basically, when the user selects one of the options in the `single-select` component, I want to get the id of the selected choice and pass it dynamically in the URL to highlight that choice.

Hi everyone, I would like to extract some conversations from intercom to gitlab through API. I could have most of the conversation information, but I can't get the information details in the right panel. What is the good endpoint to use ? Regards

Hi there! 👋 ​Is anyone using Help Center in Zendesk and Intercom to communicate with customers? I would like to know what the app looks like in the messenger if your articles are in the Zendesk. If I have understood correctly, it would be possible to insert an app in messenger that lets your customers browse articles within a messenger. But does it look like the same as Intercom´s own Article app? If someone knows an example of that kind of solution, would much appreciate 🙏

Does anyone know if an app or integration exists that displays CRM data? For example, as someone signs up a display in the office has a nice looking interface that shows the currently active users?

Hi friends,  I'm not able to save a website link to the 'learn more' URL. This was verified by a customer rep via the Intercom app last Friday as a bug.  This is the last requirement for us to move forward with our app review, and we've been blocked for a week. I wanted to double-check to make sure this problem made it to the correct team for handling, and if there's an ETA for a fix?  Thanks!

Do you use an Avatar to post comms to customers via Intercom as a first point of contact? If yes, please can you link your website to me as I'm looking for examples of good practice. For example www.gainsight.com use a robot image for their Avatar who is the first to send you a question when you go on their website

We want to get different conversation stats when we receive a onAdminAssigned web hook. Since the statistics object is empty in the web hook payload itself, we have to make a REST request to api/conversations/{id} to get a full conversation payload.  We noticed that if we make this call immediately after getting a web hook, the statistics object will still be filled with zeroes. But if we wait for a couple of seconds before making that call, then we can get all the data we need. Could you pls provide an estimation of the delay (average and upper boundary) between a web hook being sent and the data being accessible via RES API? Is it possible to send conversation statistics in the web hook itself?

Having a visual pipeline (similar to Hubspot, Pipedrive etc.) in Intercom would be incredibly valuable and would probably remove the need altogether for a separate CRM tool like Hubspot/Pipedrive. I’m quite surprised Intercom hasn’t introduced something like this yet. It shouldn’t be overly complex and would add so much value to Intercom and their customers.

We are using expo notification package for push notification in our project. When we add the intercom react native push notification android code changes that are provided in the documentation we are getting intercom notification but our existing push notification are not coming. Is there any way to use both. Kindly suggest us. Thanks in advance

We use Hubspot as our CRM and have integrated it with our Intercom account. We have automatic content creation enabled and have allowed Intercom to access our Hubspot tracking cookie.  We are noticing in Hubspot that Intercom is logging an event to the contact record – [Contact Name] submitted Intercom Messenger. Intercom Messenger is a form...we didn't create this form and the contact didn't submit a message in the Intercom messenger. In addition, under this we see the message, "no properties added." What does this message mean? The contact was already created in Hubspot because they performed an action on our website. So, it isn't until they login to our application that they are registered in Intercom...is this message just a sync notification that they are now in Intercom?  Any help is appreciated!

What is the actual rate limit? In the api it says 1000 per minute but when i make an api call it only returns 500 as max limit. Is there a procedure to ask for more calls? Does webhooks count as calls?

Keep getting this error: Email can't be sent right now as your app is being reviewed. We've emailed your app admin with more details. How to resolve this? error: when calling https://io.intercom.api/messages - Email can't be sent right now as your app is being reviewed. We've emailed your app admin with more details

Hi! For example. I've been trying to use query like this:data = { "query": { "field": "topics.topics.id", "operator": "=", "value": topic_id } }but there is a wrong search field. Is there any right search field for searching by topics?

I am making a call with this data: {  "message_type": "email",  "subject": "Hey",  "body": "Ponies, cute small horses or something more sinister?",  "template": "plain",  "from": {    "type": "admin",    "id": "61df30800add612e4d8e19dc"  },  "to": {    "type": "user",    "id": "61df30800add612e4d8e19dc"  }} and the response I get is as follows:{    "type": "error.list",    "request_id": "004ar6gmrkcj0msrhlg0",    "errors": [        {            "code": "not_found",            "message": "Resource Not Found"        }    ]} Can someone tell me why and what mistake I am making? Thanks Nat

We are using webhooks to export information out of Intercom into our CRM, NetSuite using Celigo. However, in the event data, I am not seeing all of qualification data in Celigo that I need. Any ideas?

Hi I'm trying to do something that I thought should be simple, but am struggling to find a solution and was wondering if anyone had any suggestions? Ultimately what I want to be able to do is: When a user of my app takes a particular action in the app, I want to trigger a message to be sent from an admin to the user saying something like "Thanks for the submission, we're looking into it and will get back to you...". I also need this conversation to appear in the admin's inbox, essentially as a "ticket" that they need to work on and get back to the user at a later date. I can't use the /conversations API to create a convo from admin to user because that direction isn't supported. (Conversations can only be created in the other direction, user -> admin).   I get a little further with the /messages API. It allows you to send a message from an admin to a user but the problem is that it doesn't create a conversation so nothing shows up in the a

We're using react native integration and when an agent messages a user, on iOS push notifications are displayed with the app icon, but on Android the icon is empty/missing. I tried a suggestion from the docs that says to put icons into assets folders, i.e. `/res/drawable-xxhdpi/intercom_push_icon.png`, didn't help

Hello, We're having some amount of crashes in Intercom SDK. What can we do to fix them? Thanks 🙏 Here is the stack trace: Devices:

We have a verified app on intercom store for OAuth and the use of Intercom API. It is configured with limited scopes and we would like to add some additional scopes to its configurations. Now my question is, will the addition of newer scopes will interrupt the existing configurations when I send the newer configurations for the approval? Note: Our current app is public and in use by other users that are not part our workspace and we don't want it to stop working publicly with existing scopes when we send the app for reapproval with additional scopes

Hello, I am trying to integrate intercom-cordova plugin to an app. Everything works fine except the push notifications on iOS. When the app starts the pop up for permission is displayed but after that no notifications are received when the app is running on background. I have followed the documentation for setting up everything. Is there something more specific that is not mention there (in the docs) for iOS?Btw the app is using capacitor but this should not be the problem or I am wrong? Plugin version: 10.2.0Xcode version: 12.5iOS version: 14.5ionic/angular: 5.0.0capacitor/ios version: 2.4.1 

Is there any way to integrate Intercom with WhatsApp?

Hello, I need to send a POST request with the intercom API and I'm not sure how to do it.  In particular, I need the contact id of the contact that has a specific company id (plus some other identifier that will help me pick the specific contact of the many that can exist in the company). I'm using this: https://developers.intercom.com/intercom-api-reference/reference/search-for-contacts/p> The question, therefore, is how do I do a POST query that queries not for a scalar as you would do to search eg for Minessota ("field": "location.region") but rather for a scalar within an array (as is the id within companies). Here's a typical (truncate) response I need to process: {  "type": "list",  "data": [    {      "type": "contact",      "id": "60a3b30b980bf6b7f155eb99",      "browser_language": "en",      "os": "OS X 10.15.7",      "location&quot

Hi there, I want to tweak my carousel, run it on my iPhone, tweak it again, run it again, and so on...I want a ton of tweaks and I want to test them in real-time. Right now it seems like I have to re-create the carousel each time or I'm limited to one test per account per day? To me this sounds really weird so I'm sure there is a better. Way. What's the better way? :) Thanks, Neil P.S. Adding a button to trigger it manually seems kind of silly...there should be a way to reset the carousel or at least allow it more than once a day for (at least) testing purposes.