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2181 Topics
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YuqingNew Participant
asked in API & Webhooks
How to rate a conversation through Intercom API?

Is there any way to rate a conversation after agent closed the conversation through Intercom API? Instead of using Intercom task bots asking for conversation rating on?

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Employee
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Denis VNew Participant
asked in Mobile SDKs
Can I present the Messenger in full screen on mobile?

iOS SDK. By default, after calling Intercom.presentMessenger(), intercom. ICMHomescreenViewController has presentationStyle pageSheet. But I want to change it to fullScreen to present it over full screen. Are there any options to customize it?

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Eric Fitz
Employee
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Anna S12Connector
asked in Mobile SDKs
Is it possible to open intercom not as modal window?

Hi. Is it possible to open intercom window as route page, not as modal window, so that the bottom bar of my app will be shown? (I use react-native)

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Eric Fitz
Employee
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Nicolas CNew Participant
asked in API & Webhooks
Why can't I search for a tag using the API?

Hi!  I'm looking at loading a user's conversations and trying to find out if a specific tag is attached to a conversation. I'm using https://developers.intercom.com/intercom-api-reference/reference/search-for-conversationswith v2.4  current query on /conversations/search{ "query": { "operator": "AND", "value": [ { "field": "contact_ids", "operator": "=", "value": "myUserID" }, { "field": "tags_id", "operator": "=", "value": "myTagID" } ] } }response:{ "type":"error.list", "request_id":"0003pv47mhfa21qk9k60", "errors":[ { "code":"invalid_field", "message":"tags_id is not a valid search field" }] }Is the documentation

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Will H12New Participant
asked in API & Webhooks
Is it possible to use dates from event metadata with outbound message rules?

Our platform sends event data to intercom each time one of our members makes a room booking. Each time a booking is created in our app, we send the event to intercom and include things like start_date in the metadata.  As per the API docs, the date is sent as a UNIX timestamp and appears to be correctly recognised however, it doesnt give us date appropriate options for outbound rules. The First_Seen filter allows us to select 'before' or 'after' the date whereas our own event data only permits 'grater than' 'less than' type options (see screenshots).  Is this just a limitation of intercom or is there a differetn way we can format event metadata to unlock the full power of outbound rules?

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Employee
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Anurag MConnector
asked in API & Webhooks
Create Conversation for Lead throws an error "User Not Found".

As per the api doc: https://developers.intercom.com/intercom-api-reference/reference/create-a-conversationWhen creating conversation, We should send the type as lead in from object. But on doing so, I get the error, user not found.{ "type": "error.list", "request_id": "00034vg9jrnkg43k9mf0", "errors": [ { "code": "not_found", "message": "User Not Found" } ] }  But when I change type to `user`, it worked. Expected:For lead, we should pass type as `lead` only not `user`.

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DanutNew Participant
asked in Apps & Integrations
How can I show a post on mobile on a user action?

I have an iOS app and I want to show a specific post to an user who does a certain action, like tapping on a button. How can I do that?

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Eric Fitz
Employee
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JakNew Participant
asked in API & Webhooks
Can we submit events in the past on behalf of other users?

We've been operational for 1 month but have only just implemented Intercom. We would like to backfill intercom with events that have occurred over the past month so that we can create useful segments e.g. if someone registered for a webinar last week can we push that to intercom as an event with metadata? Many thanks!

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Tobias BConnector
asked in Intercom Community
Is there a way to subscribe to specific keywords being posted to this community?

I have been looking for a way to subscribe to certain keywords in this community. This is one of the most useful features of the Atlassian Community. The idea would be that I receive an email whenever someone creates a post with one of those keywords. Do you think this is something that could be added to Interconnected?Alternatively, would it be possible to create a group specifically for specific apps? In this case, we could at least subscribe to that group and do not have to browse the community daily for new questions regarding our apps.

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Jason C12New Participant
asked in API & Webhooks
Why do I keep getting a notification that the API service is unavailable?

Is the API really up and running? I keep getting responses saying the API service is temporarily unavailable. I have yet to receive a working response in the past two days. When attempting to exchange an auth code for a token at https://api.intercom.io/auth/eagle/token we receive this error: {  "type": "error.list",  "errors": [    {      "code": "service_unavailable",      "message": "Sorry, the API service is temporarily unavailable"    }  ]} We are also unable to authenticate with our own token from our developer hub. Is anyone else having these issues? We have an approved app that used to work and now we are stuck with a broken user experience.

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Jesse GNew Participant
asked in API & Webhooks
Why am I experiencing slow API response times?

I have been experiencing very slow API response times recently. Upwards of 10+ seconds and some never returning for both the list tags and search conversations endpoints. I checked the rate limit and seems to be plenty left, besides I do end up with a 200 response when it does eventually return. Not really sure whats going on so any guidance would be appreciated.

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Employee
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User2309New Participant
asked in API & Webhooks
How to delete articles at once.

Is there a way to delete articles at once?I heard that you can delete the articles in bulk through api at once.Is there a team that has done that?

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User2554New Participant
asked in Reporting
Why isn't there a way to view path analysis on a monthly or annual, etc basis? you can only view it per day

Why isn't there a way to view path analysis on a monthly or annual basis? you can only view it per day? This makes the feature virtually useless....

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Employee
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Innovator ✨
Adam WInnovator
asked in Reporting
Is it possible to sort Conversation Attributes in a specific order yet?

We've been making use of the Custom Attributes in the Conversations we have for support contacts. Initially we'd hoped to have them automatically filter out more detailed layers based on preceding options, but that wasn't possible. So, to structure them for our team we put them in a specific order:CategoryActivitySpecificResolutionWhile these appeared in the correct order of the Inbox view, when folks were prompted to use them at closure (we made them mandatory 😈 ) they appeared out of defined order, alphabetically.  After much trial and error, and as that couldn't be fixed, we ended up making them:1 Category2 Activity3 Specific4 ResolutionMy question is, is this still the case? I'd rather not mess with live data to confirm! :)

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Innovator ✨
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Murali KNew Participant
asked in API & Webhooks
What is the maximum size of the body in the conversation reply endpoint?

Regarding this endpoint - https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversationIs there a limit to the size for body? If there is, what is that limit? We want to be able to send a transcript of previous conversations to the agent but we were wondering if there is limit to the length of the body that we can send in the payload in a single call.

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Eric Fitz
Employee
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AugustasNew Participant
asked in Apps & Integrations
Which is the best intercom app to collect client's feedback (application)?

Our users are not so responsive, they tend to skip survicate polls. Looking for advice for collecting feedback. Tried using "Posts" but sometimes the emoji answer options do not pop up.Also, thought of using attributes, so the customer would choose the relevant answer and then filter the conversations according to the attributes.But I don't think this is the best long term solution. How do you guys collect user's feedback?

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Trevor
Innovator ✨
TrevorInnovator ✨
asked in Apps & Integrations
Is there an app that would auto-schedule an ical or google cal reminder for someone as a followup action?

Trying to capture a certain date in an intercom bot step, and wanting to use that date to create a reminder for the customer to be able to add to their google calendar or ical. Anyone know of tools that would make this possible?

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Trevor
Innovator ✨
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NadeemNew Participant
asked in Mobile SDKs
Why is the Messenger transparent on Android?

While adding a messenger or help center in android home screen[contains added fragment to activity] the messenger and helpcenter is showing as transparent as background.

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Employee
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Morten NNew Participant
posted in API & Webhooks
Message export through the unstable API: How to include Sender?

Hi. I am using the unstable version of the API to export all messages sent in a given timeframe.Reference: https://developers.intercom.com/intercom-api-reference/v0/reference/downloading-the-data I wonder why Sender is not included in the exported data?How to retrieve that information? My best guess is that I have to use the ConversationID returned from the exported message data to retrieve information on the conversation as per:https://developers.intercom.com/intercom-api-reference/v0/reference/conversation-modeland then use the author from the source object. Is that correct? Thanks in advance.  

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Eric Fitz
Employee
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Jai DNew Participant
asked in Settings, Security & Permissions
Can we add tags retroactively to conversations?

I want to add tags to conversations that happened in the past. How do I do that? Is it possible?

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Employee
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MykhayloActive User
asked in API & Webhooks
Labels For Custom Attributes in UI

Despite there is a dedicated property in data attribute object model, called 'label' which is supposed to provide a value for the custom attribute to be displayed in UI, looks it does not work. Even after I send a request to create a new property with some name in 'label' field, a property will be shown just as specified in 'name' attribute, with first letter capitalized. For example, if name=myCustomProp and label=My Custom Prop, then in UI it comes as 'Mycustomprop'. This is just not quite user friendly... https://www.intercom.com/help/en/articles/320-tracking-user-data-in-intercom

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FirassNew Participant
asked in Mobile SDKs
How can I dismiss Mobile Carousels programmatically?

How can I dismiss Mobile Carousels programmatically?

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Employee
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User2291New Participant
asked in Mobile SDKs
Ios simulator app encounter this error "PINDiskCache.m (1223) ERROR: The item couldn’t be saved because the file name [Long long filename] is invalid"

Ios simulator app encounter this error "PINDiskCache.m (1223) ERROR: The item couldn’t be saved because the file name [Long long filename] is invalid"

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Employee
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User281Connector
asked in Settings, Security & Permissions
Can I restrict teammates from reassigning conversations?

in the past there were control on permissions mean not all users can get access to the inbox now I see all the users can access  pulse is there any way to prevent assigning the conversation to the teammate but still can have access to inbox

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Marie FNew Participant
asked in Reporting
How do you inform your team of inbound conversations from specific clients?

What workflows does your Support team have in place in order to keep Account Managers, Customer Success Managers, and other customer-facing teammates informed of conversations coming from specific clients? Currently, our Support team comments and @ mentions the dedicated CSM in a note once we've begun engaging with a user on one of the teams our CSM manages. The CSMs tell us no ping ever feels unnecessary, however, there are a few downsides to our process: it's manual (it's easy to forget) and CSMs might not want to be made aware of every user's message. We also have an Inbox for the segment of accounts managed by CSMs, but viewing all conversations can be a bit overwhelming to scroll through. The feedback we've collected from the CSM's is that they wish they had a report, like a dashboard, displaying only their client's conversations 🤔 What do you recommend?

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Employee
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