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I am making a call with this data: {  "message_type": "email",  "subject": "Hey",  "body": "Ponies, cute small horses or something more sinister?",  "template": "plain",  "from": {    "type": "admin",    "id": "61df30800add612e4d8e19dc"  },  "to": {    "type": "user",    "id": "61df30800add612e4d8e19dc"  }} and the response I get is as follows:{    "type": "error.list",    "request_id": "004ar6gmrkcj0msrhlg0",    "errors": [        {            "code": "not_found",            "message": "Resource Not Found"        }    ]} Can someone tell me why and what mistake I am making? Thanks Nat

We are using webhooks to export information out of Intercom into our CRM, NetSuite using Celigo. However, in the event data, I am not seeing all of qualification data in Celigo that I need. Any ideas?

Hi I'm trying to do something that I thought should be simple, but am struggling to find a solution and was wondering if anyone had any suggestions? Ultimately what I want to be able to do is: When a user of my app takes a particular action in the app, I want to trigger a message to be sent from an admin to the user saying something like "Thanks for the submission, we're looking into it and will get back to you...". I also need this conversation to appear in the admin's inbox, essentially as a "ticket" that they need to work on and get back to the user at a later date. I can't use the /conversations API to create a convo from admin to user because that direction isn't supported. (Conversations can only be created in the other direction, user -> admin).   I get a little further with the /messages API. It allows you to send a message from an admin to a user but the problem is that it doesn't create a conversation so nothing shows up in the a

We're using react native integration and when an agent messages a user, on iOS push notifications are displayed with the app icon, but on Android the icon is empty/missing. I tried a suggestion from the docs that says to put icons into assets folders, i.e. `/res/drawable-xxhdpi/intercom_push_icon.png`, didn't help

Hello, We're having some amount of crashes in Intercom SDK. What can we do to fix them? Thanks 🙏 Here is the stack trace: Devices:

We have a verified app on intercom store for OAuth and the use of Intercom API. It is configured with limited scopes and we would like to add some additional scopes to its configurations. Now my question is, will the addition of newer scopes will interrupt the existing configurations when I send the newer configurations for the approval? Note: Our current app is public and in use by other users that are not part our workspace and we don't want it to stop working publicly with existing scopes when we send the app for reapproval with additional scopes

Hello, I am trying to integrate intercom-cordova plugin to an app. Everything works fine except the push notifications on iOS. When the app starts the pop up for permission is displayed but after that no notifications are received when the app is running on background. I have followed the documentation for setting up everything. Is there something more specific that is not mention there (in the docs) for iOS?Btw the app is using capacitor but this should not be the problem or I am wrong? Plugin version: 10.2.0Xcode version: 12.5iOS version: 14.5ionic/angular: 5.0.0capacitor/ios version: 2.4.1 

Is there any way to integrate Intercom with WhatsApp?

Hello, I need to send a POST request with the intercom API and I'm not sure how to do it.  In particular, I need the contact id of the contact that has a specific company id (plus some other identifier that will help me pick the specific contact of the many that can exist in the company). I'm using this: https://developers.intercom.com/intercom-api-reference/reference/search-for-contacts/p> The question, therefore, is how do I do a POST query that queries not for a scalar as you would do to search eg for Minessota ("field": "location.region") but rather for a scalar within an array (as is the id within companies). Here's a typical (truncate) response I need to process: {  "type": "list",  "data": [    {      "type": "contact",      "id": "60a3b30b980bf6b7f155eb99",      "browser_language": "en",      "os": "OS X 10.15.7",      "location&quot

Hi there, I want to tweak my carousel, run it on my iPhone, tweak it again, run it again, and so on...I want a ton of tweaks and I want to test them in real-time. Right now it seems like I have to re-create the carousel each time or I'm limited to one test per account per day? To me this sounds really weird so I'm sure there is a better. Way. What's the better way? :) Thanks, Neil P.S. Adding a button to trigger it manually seems kind of silly...there should be a way to reset the carousel or at least allow it more than once a day for (at least) testing purposes.

Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.

Hi friends - I work for a company that wants to gather admin names, their inbox status, and their last login data from the API. Last login is stored separately in event logs. Is it possible to get user object + last login in a single GET request? Basically, trying to simply the number of API calls we make. Making a call to the Admin is much better than making calls to both Admin + Event Audit Logs and doing surgery work to stitch those values together. Having Last Login data, account invited date, and account deleted date as properties of the user object would be very helpful.

Hello, We are using the intercom API and since the API has been upgraded to version 2, we are no longer able to retrieve data from UTMs linked to contacts (campaing / medium / source).Do you know why? Is an update planned?Thank you in advance for your feedback. Have a good day 👋

Hi, we have a crash on Crashlytics, caused by the Intercom Android SDK (version 9.2.0).I was not able to reproduce.Intercom version: 9.2.0Target SDK: API 30Brand: XiaomiModel: POCO M3Android version: Android 10Caused by java.lang.IndexOutOfBoundsException: Index: 0, Size: 0 at java.util.ArrayList.get(ArrayList.java:437) at io.intercom.android.sdk.conversation.ConversationFragment.onConversationCreated(ConversationFragment.java:607) at io.intercom.android.sdk.conversation.ConversationContentPresenter.newTriggerConversationSuccess(ConversationContentPresenter.java:949) at java.lang.reflect.Method.invoke(Method.java) at com.squareup.otto.EventHandler.handleEvent(EventHandler.java:89) at com.squareup.otto.Bus.dispatch(Bus.java:385) at com.squareup.otto.Bus.dispatchQueuedEvents(Bus.java:368) at com.squareup.otto.Bus.post(Bus.java:337) at io.intercom.android.sdk.MainThreadBus.post(MainThreadBus.java:18) at io.intercom.andr

The tutorial for writing a basic Messenger App ends with, "There are ways to refresh this [The app flow] automatically". Unfortunately after 2 days I have been unable to find out or work out how to do this. Any help would be greatly appreciated!

I have an operator that provides an option to end the conversation "nothing else"I would like to not get notified in slack about this type of conversation, but I do want to be notified about other operator options, is this possible?

I've set oath URLs for authentication, but when I try to connect to Intercom from our site, Intercom doesn't redirect to the URL, in the developer hub it says "Pending Configuration", what do we need to do for this configuration to be approved, thanks

We are using app.heartbeat.chat to host our Community, but can't figure out how to integrate Intercom into it. Intercom works on the main website (startupstrategycentral.com), but once you click the link to sign in and it takes you to the community portal, Intercom goes away. Help?

Hi Everyone, I'm trying to automate intercom with my CRM but unfortunately all of the fields are not coming through. My automation guy has put together a video outlining the problem and would really appreciate it if someone could help. Could be something on our end or a bug with the API Video Is linked Below https://www.loom.com/share/4817e63d3ae549e6b6ee966dc581adde

Hey, I'm getting the following build error trying to integrate the React Native SDK with Android builds. iOS builds fine. > Task :app:processDebugResources FAILED   FAILURE: Build failed with an exception.   * What went wrong: Execution failed for task ':app:processDebugResources'. > A failure occurred while executing com.android.build.gradle.internal.res.LinkApplicationAndroidResourcesTask$TaskAction > Android resource linking failed ERROR:: AAPT: error: resource style/ThemeOverlay.MaterialComponents.Light.BottomSheetDialog (aka com.example.app/ThemeOverlay.MaterialComponents.Light.BottomSheetDialog) not found. error: failed linking references.React Native 0.65.1

It seems like it should be possible to delete all of the current user's data with Intercom using the Mobile SDK and not have to call the REST API to do this.

Hi!  We send newsletters to our customers from outside Intercom. For example, we'd like to target outbound messages to the people who have clicked some link on the newsletter and landed to the webpages. Is this kind of targeting possible as those newsletter aren't send from Intercom? Can referral url be used for this? Is there any limitations?

Hi, I want to use webhook to integrate Intercom with SurveyLab. I need to create a contact (email) in SurveyLab each time a conversation in Intercom is closed. How can I do that?

Hello,  We are looking to hire a dev who can help connect Intercom with our tech stack such as, Memberspace, Circle, and possibly even Podia. Most important in Memberspace. As it stands, Intercom doesn't seem to be able to pull in data from Memberspace since they don't release the IP address of our users but they have several dev articles dedicated to the topic, however, JavaScript knowledge is needed which is above my head. Please email me at shawna@earthspeak.love - looking to hire asap. Any pointers of where to look?

HelloWe are using Delighted to send our NPS sruvey, I would like to use Intercom to send more information in Deligthted. Does anyone know how to use Intercom and Zapier Webhook to create this trigger ? Thank you