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I am looking for 1st response time for a specific team, not all teams.

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

How can I see how many conversations have been started/closed/reopened by a teammate?

Hi, Intercom iOS SDK has a layout issue with the navigation bar on iPad on several screens in Intercom Messenger. Steps to reproduce:Present Intercom Messenger on the iPad.Ensure that you have several conversations. Tap “See all your conversations" and open the list of conversations.Observe the corrupted navigation bar in the Conversation list screen. See the attached screenshot 2.Open any conversation and make the keyboard visible.Observe the corrupted navigation bar. See the attached screenshot 3. Additional info: reproduces only on the iPad platformreproduces on the previous and the latest Intercom SDK versionsreproduces on the previous and the latest iOS versions

This article talks about the sources of the escalation: https://www.intercom.com/help/en/articles/205-how-customers-contact-you/p> I'd like to see a break-down by source for my support tickets.

I'm trying to setup oauth flow for my app and after the first step of heading to https://app.intercom.io/oauth?client_id=/i>MY_ID&state=MY_STATE  and getting the below error  "We're having technical difficulties"  any suggestions to work around this?  

Where can I add/ edit macros in the New Inbox layout?

Hi, we have an issue with Intercom cookies. We've observed this situation: Intercom runs in our website (e.g. https://webapp.customer.com.Intercom creates a session cookie for subdomain (.customer.com).The cookie is included in all requests for our website pages. In some cases, the cookie can contain values similar to "0xABC". In these cases, we've seen at least one Azure cloud server reject all requests that include this cookie. Apparently, by including a text similar to "0xABC" the request is considered suspicious by Azure. The result is that this breaks our website, and the only way to continue accessing the site is to delete the cookies. So I wanted to ask: Is is possible to configure intercom so that the format of the intercom cookie is different (e.g., an hex string that never includes "0x").Is it possible to specify the value of the intercom session cookie?

https://developers.intercom.com/canvas-kit-reference/reference/data-table">/img>

Hi everyone Our application is deployed on the web and used by some customers with tightly regulated browser settings. Would it be possible to use the javascript SDK to connect to intercom through a reverse proxy so we don't need to ask our customer's tech teams to allow-list intercom's various API and SDK addresses? Many thanks

I have found the app side, but cannot find the Developer hub side. 👀

I am trying to search `source.url` using the contains ("~") or starts with ("^") operators to filter to a specific domain, and am getting no results. When I search using equals ("="), results are returned but that isn't viable as the URLs may change. For example:curl -X POST \ --data '{ "query": { "field": "source.url", "operator": "~", "value": "test.com" }}' \ -H 'Authorization: Bearer XXXX' \ -H 'Accept: application/json' \ -H 'Intercom-Version: 2.3' \ -H 'Content-Type: application/json' \ 'https://api.intercom.io/conversations/search#39;   {"type":"conversation.list","pages":{"type":"pages","page":1,"per_page":150,"total_pages":0},"total_count":0,"conversations":[]}   curl -X POST \ --data '{ "query": { "f

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

Hello. I would like your assistance on one point regarding HubSpot's data attributes. We currently conduct the NPS survey through HubSpot, after receiving the survey we apply a follow-up flow where we actively contact detractors and neutrals. However, currently, this entire process is manual, we export the research, and then we start a conversation with the customer through the chat in the tool (Intercom). I saw that Wootric already has some data attributes that make it possible to automate the entire process that we now carry out manually. Are we able to get these same attributes with data from the Hub? Example: Last hubspot nps score, last hubspot nps comment...?Thanks!

It isn't a preset option but every time I manually input my info in accordance with the API docs, I get an error. Can provide more information if anyone else is interested in troubleshooting this.

Is it possible to have the SDK respect dark mode for the messenger chats?

I have successfully linked my Instagram account, and new IG messages are showing up in my Intercom inbox, however none of the user's info/data show up with the message.Any suggestions to ensure that the IG user info passes over to Intercom?

How can i setup a report, showing me  Inbound Chats by hour:09:00 - 10:00: 232 chats10:00 - 11:00: 124 chats11:00 - 12:00: 84 chats12:00 - 13:00: 972 chatsand so on...

We've made no changes on the HubSpot or Intercom side - anyone else come across this before or have any ideas on how to resolve it?

Are Team-level office hours used in calculating responsiveness metrics?

Why is my Product tour not using any company attributes that are been inserted? It's just using the fallback values!

Why are my fixed messages stopping after 30 days?

How can I disable the merging on unverified Leads into Users?

How can I undo Series edits?

I have found a .NET client version 2.1.1, but it's not compatible with the latest version of the API.