Popular Topics

I do a lot of exports based on different segments that I have defined in Intercom. When the export arrives in my inbox, the segment name isn't included, and it often arrives long after I've forgotten why I wanted the export in the first place. If there were a way to name or tag the export it would help my workflow tremendously.

How can I view # of replies submitted to a conversation with a particular customer - to understand how many messages it takes before customer's problem is resolved?

Hey I'm trying to merge a lead into a user using this EP https://developers.intercom.com/intercom-api-reference/reference/merge-contact but I'm getting the next error:{ type: 'error.list', request_id: '001o99eqgp4578ve7ef0', errors: [ { code: 'unprocessable_entity', message: 'User merge for external leads is disabled by default unless explicitly allowed by passing allowed channels array' } ] }Where do I have to add the allowed channels array in the request and how?

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave.... 

There is no root 'companies' property returned, it's 'data'.And the type that comes back in the root properties is 'list', not companies.

How do i query the deleted/blocked users via rest API?

We are using the Salesforce app through the marketplace, Also we have mapped some Intercom attributes with Salesforce custom fields on the Intercom. Following are some of the attributes which are mapped with salesforce fields:UTM CampaignUTM ContentUTM MediumUTM SourceUTM TermNPS_commentNPS_ratingWe are facing some issues with the sync, The Salesforce Contact/Leads do not show updates when made to Intercom records. Attaching the mapping of the Intercom attributes with the Salesforce custom fields of Leads and Contacts: 

We have a community site and in addition to showing Intercom Articles automatically in a chat session, we'd like to also display links to relevant community posts ​that match the customer's question.

A client of us would like us to add Identity Verification to their implementation with Intercom, which is done through Google Tag Manger. I've come across this page: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager.Which explains how to install intercom itself. It also notes you're able to add an user hash to the Install event. However, its not clear to me how this hash gets to the Install event in GTM, since this is generated in the backend of the application (.NET in this case), and we dont manually send anything to Intercom, since its all done through GTM. Are there any resources that explain how to make sure this hash is added during the Install event (with a backend in .NET and the installation of Intercom in GTM)?

HI, I'm wondering if you will have webhooks related to surveys being answered? I would love to use triggers like this to build an Intercom app. Cheers!

How can we make our emails more consistent in their look with space under our logo. The images below are the same email as received by two different users. Thank you! 

I've set up events within my workspace but when I've gone to check on how they are doing - I've found that they are blank; why is it? Have customers not triggered them or? What does the recently used mean?

Trying to setup Intercom with react-native, got it working well on Android, but stuck on iOS attempting to register users (breaks for both unidentified & identified register methods) Tested a few different versions, all working as expected on Android, but still failing with same exception for iOSNPM Package: @intercom/intercom-react-nativeTested v3.0.3 - v3.0.5iOS Package: Intercom (intercom/intercom-ios)Tested v12.0.0 - v12.4.3React Native (npm): react-nativeTested: v0.66.x + v0.68.x + v0.70.x (latest) Strange part is that it actually worked the very first time tested on iOS simulator using registerUnidentifiedUser() method, then started seeing this exception and now cannot get any version of Intercom.register** to work without throwing this same error (for any/all iOS developers & devices). We have implemented the Intercom.logout() method, and have used it trying to force reset/register again, but no luck. Please help! Here is the full exception & trace for context:Except

Hey y'all, I'm trying to merge leads into users but have difficulty getting this done. Here is my use case. I run an E-Commerce store; when customers check out, they do not always create an account or sign into an account to make a purchase. This is a guest purchase. But I want to ensure our support team can still have all their past information on hand. The way we have it set up now is through Zapier. When an order is created from WooCommerce, a user is created. This means that I now have a user with all the attributes of Name, Email and Phone. But at the same time this customer most probably has spoken to us through the messenger as well. Meaning we have a duplicated record. Our leads tend to have their Name, Email and Phone too. When a Lead makes a purchase, they should ideally be merged into the User. How can I get it done? Zapier doesn't have the function to convert a lead to a user, nor does it have a merge lead to user.  I saw on the forum that Make, formerly known a

If I can set it on creation, I feel like we should be able to update it.  It's very inconsistent because the UI doesn't even allow setting a label. The model has 'label' but it doesn't seem to update.

Help! I am applying the following "Last Seen exactly 2 ago" and then "Last seen more than 1 day ago and Last Seen less than 3 days ago" why is it returning a different number of users since both filter groups are targeting users last seen 2 days ago?

Why is my Tooltip only pointing to the first element on the page that it matches?

How long does a SAML/SSO session in Intercom last?

Can I enable automatic UTM parameters in my outbound emails?

Some user where archive by mistake, so when trying to create the user back with the API we get this error: { "type": "error.list", "request_id": "004qkagkoq5kktea5hdg", "errors": [ { "code": "conflict", "message": "An archived contact matching those details already exists with id=56547a5ec95b4fea0a001635" } ] }Then I try to unarchive that user from the API and get this other error:{ "type": "error.list", "request_id": "004pqlusas3rnlsqvupg", "errors": [ { "code": "bad_request", "message": "User has been merged and is not restorable." } ] }What could I do to create a user with the same external_id and email?

Ok, on my website (I'm using Webflow and their forms), I have a newsletter opt-in. I am using Intercom to manage all of this, so then I need to use Zapier to connect the two.  The only option I get in Zapier around email subscription is "Unsubscribed From Emails", which I mark as False. The only thing is, I have an "Opt-in" subscription type, and Intercom doesn't auto-add this type, only the opt-out ones. Is there any way to Opt-in to these without physically going into each contact and clicking the box?

The Update Data Attribute API (Update a data attribute (intercom.com)) requires an ID to be passed in the URL. But as far as I can tell, there's no mechanism to retrieve the ID's. Can we use the attribute name?

Our Admin and Business App products are integrated with Intercom. Contacts are automatically created in Intercom when a user logs into one of our products. Our employees frequently log into our products to troubleshoot issues for our clients. Is it possible for us to update our integration so that contact records for our employees aren't automatically created in Intercom? The only identifier for our employees would be their email addresses.

Is it possible to export recent page views as a report?

The 500 response from /update_webhook_definition doesn't contain any diagnostic details. UI says "There was a problem applying your changes". Is something down? Have reached out on the messenger as well.