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1953 Topics
N
NandiniActive User
asked in Reporting
Can I build a report to find the most asked support question in a week?

I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support" I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support. I don't think this is possible right now. If yes, someone please suggest a way on how you're measuring these metrics.  The idea is to understand how many occur and what are those questions and to create a program around it to educate customers and then go back measure to see if it has reduced.

1570
N
3 years ago
T
Tom M11New Participant
asked in Apps & Integrations
Any recommendations for raising an issue in the intercom messenger?

We're moving out Help Centre away from Zendesk to Intercom's Articles. One thing that Zendesk had that our users appreciated was the ability to raise issues with the Submit a Ticket button at the top right of most themes.  Has anyone got any experience with adding this functionality into the Intercom messenger at all? We're debating adding a Typeform block to our Intercom messenger that can take people through the steps of raising an issue, but we'd have to use Zapier to capture and send these to Zendesk.  I'm wondering if anyone's got an integration a bit more native to Intercom, or better still, Zendesk <> Intercom integration that they would recommend for users to raise tickets via the messenger as a block, rather than a chat?

150
Eric Fitz
Employee
3 years ago
E
Elisa ANew Participant
asked in Reporting
When will my workspace be unlocked for sending emails?

My workspace is under review probably due to an email that was sent to too many people at the same time.  I did not receive any communication via email, nor did I receive responses from Intercom on Messenger. This is very frustrating.  Can you please help me? It is very important that my workspace is still accessible today.

20
E
3 years ago
П
ПоддержкаNew Participant
posted in Apps & Integrations
Добрый день,

Добрый день, Интересует вопрос интеграции Intercom с такими ресурсами как Вконтакте, Одновклассники, Instagram, WhatsApp, Telegram для организации коммуникации с клиентом. Возможно ли подключение сейчас?Если нет, то есть ли данная функциональность в планах?

320
R
Top Expert ✨
3 years ago
Z
ZhenniNew Participant
asked in Apps & Integrations
How to display users' email addresses directly in Slack channels via the integration?

We currently integrate Intercom & Slack, so we get a ping whenever a new user signed up for our product. However, it only displays the user's name but not their email address. We want to see the email address they signed up with to easily identify which company they're from to send it to our sales team. The names are clickable, and then it takes you to the intercom page, where you can see the email. But is there a way to display the email address directly in the slack message without the extra clicks?

610
R
Top Expert ✨
3 years ago
M
Matthew P14Connector
asked in Reporting
Reporting by webpage

In my overview tab I notice there is the top pages for new inbound conversations report, which is fine but it's not giving me a lot of detail. (See attached screenshot.) Is there a way to build a custom report where I could gain more detail? I've been asked by our partner team to be able to report out on chats by page by partner. Thanks!

1080
R
Top Expert ✨
3 years ago
U
User722Connector
asked in API & Webhooks
What exactly is 'conversation_parts'?

I'm trying to set up webhooks (conversation.admin.replied for now) and in the body of webhook i get field `data.item.conversation_parts` and it is a list. I don't why this is a list. Can someone please explain it? What I mean - by every reply I get this webhook and info about this reply is stored in a list, but why? Which cases should I handle where it can be a list with length> 1?

270
R
Top Expert ✨
3 years ago
U
User753New Participant
asked in Apps & Integrations
How do I set up the Lokalise app to translate incoming messages to German?

Hello guys! We installed the app "lokalise for Intercom" now we ran a issue. We are a german speaking comapny. We want to expand to spain. The translation works just fine. But the incoming messages are translated to english. We need them translated to german. The Anwser can be wrote in german, it will be translated to spain, there is no problem. An idea how we can set it up? Thanks!

270
D
3 years ago
L
LabNew Participant
asked in Mobile SDKs
Register a contact as a lead

Hi,I m trying to find out how to create a contact as a lead, i used the following `registerIdentifiedUser` and `updateUser` and passed `role` as `lead` but it does'nt seems to work.Any one know how to do this, is it even possible through the mobile sdk ? Or should i use the api instead ?

110
Eric Fitz
Employee
3 years ago
M
MktActive User
posted in Reporting
What exactly is "Messages sent" in the Customer engagement report?

In the Customer engagement report, there's a metric called "Messages sent". I thought it counted the amount of emails intercom sent.  Example: email 1 is sent to 100 people and email 2 is sent to 80 people = Message sent: 2 But when I see the list of emails being sent in the specific period, I see a higher number. Continuing the same hypothetical example, under the "Message performance" section, I'd count 5 emails being sent during the specific period instead of only 2.  Any idea what "Messages sent" stands for?  

350
M
3 years ago
J
John G12New Participant
asked in API & Webhooks
How often does the Segments COUNT parameter update?

My segments are primarily based on user behavior, like, first seen after z date and "has most recent event in past 7 days"  then I query the segments via the API with the count included, like so:get("/segmentID?include_count=true")  but this gives me a non-real time count. It seems to be the count from the last browser session.  So, when I have a new user, I trigger my api call to grab this data and update my dashboards. but the API returns counts as if that new user has not registered. I have to open a browser window with all the segments to get the counts to update.  Is there a timer on which these counts update, or do I have to open a browser to get them to update, or am I doing something wrong?

260
J
3 years ago
T
TomoyoNew Participant
asked in API & Webhooks
Teams API and adding teammate to Development workspaces

I am using Development workspaces to try out APIs for development of an App.I would like to use Teams API and have some questions related that. 1, Is it possible to add(invite) or delete teammate via API? 2, When I tried to add teammate using Development workspaces, I got the error in the below capture. Is there any limitation to adding teammate in Development workspaces? 

940
R
Top Expert ✨
3 years ago
D
DavidsonNew Participant
asked in Settings, Security & Permissions
Unable to add teammates to developer workspace due to error

Hello! Our team has a developer workspace and we are unable to add new teammates due to an error.  Regardless of whether an inbox seat is assigned or not and which permissions are set, when trying to send invites to the new team member(s), an error message appears: “Cannot convert undefined or null to object”. We have tried different combinations of permissions and having an inbox seat, but the error persists. The invites are not sent and we are stuck on the “Set permissions” screen.  We have also tried creating a new developer workspace and the same error occurs when trying to add the new teammate(s).  There is a corresponding error log in the browser console: /ember/inbox/pricing_migration/migration_states/wmvkgtzf?app_id=wmvkgtzf:1 Failed to load resource: the server responded with a status of 404 () Any help or insights would be appreciated, thanks in advance!

530
R
Top Expert ✨
3 years ago
U
User730New Participant
posted in Intercom Mobile App
Intercom relaunches in our mobile when attachment from phone gallery is done

The app relaunches out to the conversations dashboard when an image attachment is done. We do not allow gif etc but emotions are allowed. ​I can see the image attached in the chat if you click back in, but obviously the ux is not ideal. ​I am using a galaxy S21.​Tia

190
Eric Fitz
Employee
3 years ago
J
Jason PNew Participant
asked in Mobile SDKs
"Something went wrong"

Hi,  Using the mobile SDK and I have a singular user (at least reported) that gets this screen upon selecting the Intercom button. It happens all the time and is not intermittent (reported at least). Is there anyway to know what is going on here? Without being able to debug locally (I don't have access to their account) I don't even know where to start or if there is a way I can intercept the logs that Intercom might be publishing when its not local 

6780
Eric Fitz
Employee
3 years ago
U
User735New Participant
posted in Settings, Security & Permissions
Why is my custom domain not authenticating?

I authenticated the intercom CNAME record but not the outbound CNAME record. They both use the same domain administrator.I also confirmed with my domain provider which is Moniker that is set in a right way. Also, I have waited for the propagation! Help!

320
Eric Fitz
Employee
3 years ago
E
Erin B11New Participant
asked in Intercom Community
Can we build a forum-style page for our own product similar to Interconnected?

Can we build a forum-style page for our own product similar to Interconnected?

200
Kevin Bendixen
Top Expert ✨
3 years ago
I
Inter C12New Participant
asked in Apps & Integrations
How do I integrate Intercom with Instagram?

Is there any way to integrate Intercom with Instagram?

4540
M
3 years ago
K
Kevin D14New Participant
asked in API & Webhooks
Can I list company segments through the API?

What's the best way to get a list of company segments from the api? There's only contact segments in the api docs.

120
J
3 years ago
D
Dimitris TNew Participant
asked in Apps & Integrations
Stripe app shows active subscription for inactive customers

I have connected the Stripe app and for thousands of customers it shows them in Intercom as having an active subscription when in truth they have cancelled long ago.I attach screenshots from what I am seeing in Intercom vs. Stripe. This happens for thousands of users. Also, how can filter in Intercom for MRR > 0? Thank you,Dimitris

420
Eric Fitz
Employee
3 years ago
H
Helena PNew Participant
posted in Apps & Integrations
Search API doesn't pass 402 error but List conversations does - is this intentional?

When we make a call to the Conversations Search API, it passes the expected errors as listed here: https://developers.intercom.com/intercom-api-reference/reference#http-responses) BUT the 402 error (which is when the user is on a free plan so can't access the API) doesn't come through.  For example, this is what we get for a bad request error: {"type":"error.list","request_id":"003cf6a7obhfbnmt0uv0","errors":[{"code":"invalid_operator","message":"Composite operators must be of type AND or OR "}]}⏎ But we only receive the 402 error if we make a call to List conversations, NOT to Conversations Search. Using the same credentials and app both times. We use version 2.3 of the API. Is this a bug that the Search API is not passing this one 402 error or expected? 

110
H
3 years ago
U
User692New Participant
asked in API & Webhooks
As an customer success company we need to have some aggregated information regarding conversations per companies. Does REST API support such things?

From COUNTS documentation: https://developers.intercom.com/intercom-api-reference/reference#conversation-counts/p> But main problem here is that this information is not grouped by companies. Is there way to do some aggregation or grouping by company for conversation statistics?

30
U
3 years ago
U
User722Connector
posted in API & Webhooks
Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

1960
U
3 years ago
R
Rodrigo M12Connector
asked in API & Webhooks
Sending a message to company users using webhook

Dear community, hope you all are doing great! I'm looking for the following solution: I'm setting up a workflow in my CRM app that must connect to my Intercom workspace and send a message to the users of a specific company. I'm trying to do this via webhook. The problem is that I have no idea of how can I make this automation. It's been a few weeks that started to work with multi-plataforms connections and I did not learned how to achive a few things yet.  I'll attach the webhook setup screen from my CRM, this may help us to solve the requirement. Thanks a lot for your help, Kind regards,Rodrigo.

330
R
3 years ago
J
Jack C12New Participant
asked in API & Webhooks
Can I get custom user attributes via API?

In https://www.intercom.com/help/en/articles/179-send-custom-user-attributes-to-intercom,I createdwindow.intercomSettings = { app_id: APP_ID, "book": "ABC" }; How to get the key value pair book & ABC via API?

1890
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Top Expert ✨
3 years ago
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