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2182 Topics
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MenushaNew Participant
asked in Settings, Security & Permissions
How do we remove a team member on Intercom?

This employee no longer works with us. We need to remove her access and give access to a different employee. How can this be done?

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Employee
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sebastienNew Participant
asked in Mobile SDKs
I understand to register a device to receive push notification from intercom I need to call Intercom.setDeviceToken(deviceToken) But is there a way to UNregister a device if you don't want to receive intercom push notifications anymore.

We have a push notification settings screen in our app where users can fine tune the types of push notification they can receive. We want someone to be able to turn off just intercom push notifications if they so desire. Once you called Intercom.setDeviceToken(deviceToken), is it not possible to change your mind and remove your device from intercom push notifications?I also don't want to use Intercom.logout() since we still want to allow the user to be able to do in app chat.

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RenaudNew Participant
asked in Mobile SDKs
React Native: "resource android:attr/lStar not found." error when upgrading

Our mobile app is currently using `@intercom/react-native` version 2.0.4 with React Native 0.68.0.​When upgrading to versions 2.1.0 or 3.0.0, we are getting this error when building on Android: Execution failed for task ':intercom_intercom-react-native:verifyReleaseResources'. > A failure occurred while executing com.android.build.gradle.tasks.VerifyLibraryResourcesTask$Action > Android resource linking failed ERROR:/Users/renchap/.gradle/caches/transforms-3/1a8a70571d20c2327fca2f69e8928226/transformed/core-1.7.0/res/values/values.xml:105:5-114:25: AAPT: error: resource android:attr/lStar not found.   Any idea where this comes from? I found several mentions of this error (not related to Intercom) but can not find how to solve this.

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Sandy MNew Participant
asked in Reporting
How do you build an accurate WFM forecast with Handle Time data that doesn't account for actual Handle Time?

How do you build an accurate WFM forecast with Handle Time data that doesn't account for actual Handle Time? Rather, it's accounting for the time a convo is open, even if an agent is working on 4 concurrent chats. Handle Time is usually the actual time spent working in the ticket, even if there are other tickets open - those other tickets that are not being worked on would not be accounted for as 'Handle Time'. Trying to find a way to forecast accurately without this data.

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Employee
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User2162New Participant
asked in Settings, Security & Permissions
Why can't I save my segment?

Hey. Impossible to save Segment, error displayed again and again is "An error occurred while loading your users." Any help? Thanks!

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User1807New Participant
asked in API & Webhooks
I want to onboard new users but trigger the email/onboarding flow from the API. Is this possible?

I've been trying to create an onboarding flow for new users on my app. I use the intercom API to create a new contact, but how do I make every new contact added get a welcome email? How do I trigger that email?

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Employee
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User1800New Participant
asked in Mobile SDKs
Is it possible to configure push notifications for multiple apps?

Currently we sync all our users to one workspace but we have multiple apps which have their own firebase project therefore have different Server API Key. Is it somehow possible to configure push notifications for these apps having one workspace?

4590
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Employee
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Akhilesh SNew Participant
asked in Apps & Integrations
Why are my Hubspot leads being passed from Intercom with the wrong country?

The leads created on Hubspot from intercom is being pushed with a wrong country information. Is there any work around as this is super crucial for lead assignment. I have setup the Hubspot-Intercom integration. Whenever a contact is created on Hubspot from Intercom automatically the country info passed along is wrong and stays as USA all the time.  For example, Intercom has found the country info based on IP for this contact as India:   However, when this contact is auto created in Hubspot the info passed on is USA :(    Is there any fix for this?

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Hannah C14New Participant
asked in Apps & Integrations
Does Intercom have an Instagram integration?

Help! How do I get Instagram messages into intercom? Is there a current integration or a way to forward them to an email address that forwards to Intercom?

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Eric Fitz
Employee
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User140Active User
asked in Reporting
How do you track metrics over time within Intercom's reporting dashboard?

Really excited about Intercom's conversational support dashboard, but instead of seeing a snapshot in time (ie a time period compared to previous time period), I'd prefer to be able to pull a chart that shows data over time on a weekly or monthly scale. This is something our team would benefit from for a lot of metrics within Intercom. Is this available somewhere or does upgrading give access to this kind of reporting?  

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ChristalNew Participant
asked in Apps & Integrations
Did Intercom experience issues with its Slack integration?

Is anyone else having a problem with their Slack integration not working today? The messages from our customers comes thru the Slack app, but we cannot answer the question from within Slack. It will not allow us to respond in the Slack Channel

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Tony K12New Participant
asked in API & Webhooks
Send email from custom form

I have a custom form on a website, and I want to use the form to send an email, or message, to Intercom. I don't want to use the chat widget.

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Employee
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EltonNew Participant
asked in Mobile SDKs
React Native: Push notifications don't open the app on Android 12+

Hey,After updating our app to use the official React Native lib, we're getting a trampoline error when clicking the notification on Android 12+ so that the notification is just dismissed and the app does not open (neither any deeplink is triggered). Here's some logs when this issue happens (the bundle id was omitted)ActivityTaskManager: START u0 {act=android.intent.action.VIEW cat=[android.intent.category.BROWSABLE] dat=myapp://subscription flg=0x10000000 cmp=android/com.android.internal.app.ResolverActivity} from uid 10420 NotificationService: Indirect notification activity start (trampoline) from **** blocked ActivityTaskManager: Background activity start [callingPackage: ****; callingUid: 10420; appSwitchAllowed: true; isCallingUidForeground: false; callingUidHasAnyVisibleWindow: false; callingUidProcState: RECEIVER; isCallingUidPersistentSystemProcess: false; realCallingUid: 10420; isRealCallingUidForeground: false; realCallingUidHasAnyVisibleWindow: false; realCallingUidPr

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Employee
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AgustínNew Participant
asked in Settings, Security & Permissions
How to configure auth header for Canvas Kit?

Hi all! I'm building an app using Canvas Kit and I couldn't find how to configure a basic auth header in Intercom to send it to my banckend endpoint.

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Employee
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User250New Participant
asked in Intercom Community
Is Interconnected an Intercom product?

Are you offering interconnected as product in your intercom portfolio?

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RonaNew Participant
asked in Settings, Security & Permissions
Escalating support inquiries to other teams

Hi, we're trying to figure out the best practice of escalating a support inquiry to other teams within the company; for example - R&D, eng; or biz dev; obviously, not all of the team-members on these teams are on Intercom. Would be grateful for advice.Thanks!

1590
Eric Fitz
Employee
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User28New Participant
asked in Apps & Integrations
Any recommendations for gamification/quiz apps for Intercom?

Our team is looking to set up missions/quizzes that make use of gamification to educate our users. Are there apps or creative solutions people have used in the past? The idea is to implement a learn and earn model where users earn in-app rewards (financial incentives, for starters) by reading articles or viewing mobile carousels. The hypothesis is that users who educate themselves become less dependent on support for issues related to the quiz/carousel they've viewed.

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User1734New Participant
asked in Reporting
Is anyone tracking the First Contact Resolution Rate metric?

Hi everyone!Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?

390
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Employee
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User1185Connector
asked in Mobile SDKs
Intercom display article crash on iOS

2021-05-19 23:56:55.993902+0530 Runner[75803:621028] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]' *** First throw call stack: ( 0 CoreFoundation 0x00007fff20421af6 __exceptionPreprocess + 242 1 libobjc.A.dylib 0x00007fff20177e78 objc_exception_throw + 48 2 CoreFoundation 0x00007fff2049e77f _CFThrowFormattedException + 194 3 CoreFoundation 0x00007fff204a9ec4 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:].cold.5 + 0 4 CoreFoundation 0x00007fff2048ccb7 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 235 5 CoreFoundation 0x00007fff20420773 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 49 6 Intercom 0x0000000106e34a59 shouldRenderOnNewLine + 595482 7 Intercom 0x0000000106e34809 shouldRenderOnNewLine + 594890 8 Intercom 0x0000000106dc9a46 shouldRenderOnNewLine + 157191 9 Intercom 0x0000000106

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Anurag MConnector
asked in API & Webhooks
Detach a tag from a conversation API v2.4 expect a parameter `admin_id`

As per the API documentation v2.4, the endpoint `Detach a tag from a conversation` doesn't need any parameter. But on making a call, it throws an error `admin_id` is required.Seems like discrepancy in the documentation.Please correct it ASAP, as it is impacting us highly.

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Eric Fitz
Employee
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Daniel K13New Participant
asked in API & Webhooks
Is it possible to hard delete a company?

I have deleted a company with the company_id of "1", that company is no longer visible anywhere in the Intercom interface. However I can see it in the API (using your official Ruby gem) with a call to:client.companies.find(company_id: "1")So the delete command must be just soft deleting companies. When it comes to contacts you can hard delete them from the account settings page (settings/delete-user), is there any such call for companies? I noticed this during development when reseting my database and attempting to create a new company. I have logic that attempts to find or create a new company for a given ID, in this case it appeared to work successfully because it was updating data on the soft deleted company.

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Eric Fitz
Employee
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NadeemNew Participant
asked in API & Webhooks
How to identify users registered or not in Android

I got registered on the intercom from my mobile and I was using the messenger, after reinstalling the app I am getting this errorFailed to register or update user: {"type":"error.list","request_id":"000r73k9800sstpeesi0","errors":[{"code":"conflict","message":"Multiple existing users match this email address myemail@gmail.com - must be more specific using user_id"}]}How can I check whether my email is registered or not on intercom

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Andi BNew Participant
asked in Apps & Integrations
Anyone using Ask A Question in lieu of Custom Bots?

Does anyone use the the Ask a Question app in place of Custom Bots? We're a small company on a starter plan, and are trying to set up a "report a bug" button to route to our engineering team.

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Jai LNew Participant
asked in Settings, Security & Permissions
Is my app_ID secure?

Should the app_id be secured or hidden in any way? I see that its public and accessible to everyone.

4130
Eric Fitz
Employee
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User393Connector
asked in Intercom Community
Does anyone have experience with gamification w/intercom or recommendations around gamification in general?

We are researching how gamification could uplevel our work environment. The goal is to recognize outstanding employees work as well as have some fun with the added bonus of encouraging excellence.

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