Skip to main content

Popular Topics

-

2023 Topics
U
User427New Participant
asked in Apps & Integrations
Webhook dont send data? Only empty request? Get and Post parameters are empty... How we can get data about notification?

Webhook dont send data? Only empty request? Get and Post parameters are empty... How we can get data about notification?

80
G
U
User168New Participant
posted in Apps & Integrations
Agent messages coming to the webhook in HTML, Need a way to parse it.

Hello People, I am trying to use an app with a webhook to do the 2-way communication between user and intercom agent. The agent messages are showing up in the body field of the event coming to the webhook(PFI for ref) in the HTML format, I need a way on how to parse this body and fetch the message in it to show the same to the user. Thanks in advance.

80
Eric Fitz
Employee
A
Arnaud BNew Participant
asked in Apps & Integrations
What is the utility of the node with the class "intercom-lightweight-app" ?

We are currently facing a huge perf issue with angular and this node, mat-menu or modal are very slow to open due to a huge amount of style recalculation, especially on Safari. As soon as I delete this node everything is back to normal. So I delete it on app boot, it's a little bit hacky for the moment, but we have no choice due to client complaints. Is there a risk to delete it, things still look working well without it. Here the example for a modal. With: ​Without: Best regards.

7450
A
J
Julian R12New Participant
posted in Apps & Integrations
I'm getting "third_party_request_error" when adding the app to the messenger.

I'm getting the response: {"support_url":null,"error_code":"third_party_request_error","message":"Something went wrong with the third party server during the request"} when trying to initialize the app, I don't know what kind of error is involved, no other code error or description is given to know if is a permission issue from my server, when I access the URL set in canvas it returns the following object {"canvas":{"content":{"components":[{"type":"button","label":"Click Me, This is AppCore!!!!","style":"primary","id":"url_button","action":{"type":"submit"}}]}}} any help will be appreciated, thanks!

1230
J
C
Colin L11Active User
asked in Apps & Integrations
Can a user uninstall a non-published app?

If we unpublish an app from the App Store, can a user still uninstall it? My understanding is that to remove an app, they need to open their inbox, navigate to the App Store, find the app and remove it. However, if we unpublish the app, can they still do this? The use case for us is we are swapping an old app for a new one, and they have the same name, so we can't have two published at the same time.

290
C
N
NandiniActive User
asked in Apps & Integrations
I would like to send an automatic message when a user pings us in Support.

I would like to send an automatic message when a user pings us in Support. I do not want to use the Bot. Is there any other app that I can install and set an automatic message to those who try to chat with our support team? Please let me know.

1440
U
Innovator ✨
E
EsterNew Participant
asked in Reporting
How do you work with reporting on agents online time?

I want to be able to follow up on how much online time the team has. I have tested the activity log, but this only lists when somebody logs in and out and would be way to manual. Ideally I would be able to see how many hours a person is away (based on the chats openings hours). So maybe somebody else has a good solution to share? Thanks!

2490
E
P
Peter C11New Participant
asked in API & Webhooks
Can I retrieve tags associated with a company through the API?

I see there is an API for "List Attached Tags" for contacts but not Companies. Is there a way to pull what tags are associated with a company? Or is the returned on "retrieve a company" or "list all companies"?

190
P
B
Ben GNew Participant
asked in Mobile SDKs
iOS SDK v10.2.0 – Failed to build module 'Intercom' from its module interface

I just went to update my Intercom iOS SDK and for version 10.2.0 and above I am experiencing the following build error: Failed to build module 'Intercom' from its module interface; the compiler that produced it, 'Apple Swift version 5.5 (swiftlang-1300.0.31.1 clang-1300.0.29.1)', may have used features that aren't supported by this compiler, 'Apple Swift version 5.4 (swiftlang-1205.0.26.9 clang-1205.0.19.55)' I suspect something has gone wrong in the 'Added support for iOS 15' release which means it's no longer backwards compatible. If this is intentional then there are no warnings about this in the release notes, and no migration guide on the Intercom docs. Has version 10.2.0 and above been compiled on Xcode 13 without checking that it's backwards compatible with Xcode 12.5? I can see the import _Concurrency in the build error coming from Intercom, and MainActor has been used in a few places, which has probably broken backwards compatibility for those still using Swift 5.4 and Xcode 1

2420
B
R
RubensNew Participant
asked in API & Webhooks
Search for Contacts using the `IN` operator

I'm trying to search my Contacts by their `id` using the `IN` operator that is listed in API v2.3 reference (https://developers.intercom.com/intercom-api-reference/reference#section-accepted-operators This is my current request payload: ```json { "query": { "operator": "OR", "value": [ { "field": "id", "operator": "IN", "value": ["5fec4b003ba34a1198516369","5fec4b003ba34a11ab516481"] } ] } } ``` but I get back an invalid response ```json { "type": "error.list", "request_id": "000bcmd8o18tsjg9qfq0", "errors": [ { "code": "invalid_field", "message": "_id is not a valid search field" } ] } ``` It looks like that this field can't be used to search with the IN operator (this request works if I use `email` field, for example) despite what is written in the "Accepted Fields" chapter (https://developers.intercom.com/intercom-api-reference/reference#section-accepted-fields If I try to search by ID with other operators (like a long list of OR conditions) it works. ```json { "query": { "operator"

3810
D
Z
Zeeshan SNew Participant
asked in Apps & Integrations
Is there a way to get more details for an error in Canvas Kit?

Is there a way to get more error details for canvas? Trying to test out canvas and I get an error "Something went wrong while trying to set up that card, please try again" All i did was configrue the url, which returns the json from https://developers.intercom.com/canvas-kit-reference/reference/canvas and I'm stuck on the first step..... I used chrome console and I see that the error_code is third_party_malformed_response_error Here is the URL I'm using for the initialize step - https://spacedrift.azurewebsites.net/api/intercom/initialize

1090
Z
C
Craig W11New Participant
asked in API & Webhooks
How to use X-Hub-Signature in webhooks?

You mention in the Signed Notifications section in the webhooks docs (https://developers.intercom.com/building-apps/docs/webhook-model#section-signed-notifications that the X-Hub-Signature is a sha1 signature of the payload.body and the client secret. Could you please confirm the order both strings are concatenated (payload.body + client_secret) or (client_secret + payload.body) before you pass through sha1()? Although I've tried both options I'm yet to get a match, but before I look into the possibility of my payload body causing the issue I'd like to get confirmation on the order the two strings should be concatenated. I'm attempting to pass the concatenated string through a sha1() method to do a string comparison with the header value from the request? Is the usual method to confirm signature or is there something I've missed?

10480
Eric Fitz
Employee
U
User144New Participant
posted in Reporting
Can I export tagging data or see any form of insights anywhere?

I cannot find a way to export or find data on regular "tagging".

50
R
Top Expert ✨
M
MishaActive User
asked in API & Webhooks
Is it possible to have separate permissions for Access Token and oAuth?

Hola👋 We have intercom integration which is used by our customers and use intercom for ourselves too. Currently we a developing a 'delete account' feature to become GDPR-compliant. So when user in our system requests delete of his theirs data we need to delete it from intercom as well. I assumed that using Access Token for requests gives you all the permissions but seems like I was wrong. When I try to delete a company I get "token_unauthorized". There is a list of permissions in Authentications but AFAIK if I enable delete permissions there they will be requested form our customers who installed our integration too. Is there a way to generate different Permission scopes for API key (internal use) and oAuth (external use)? Thanks in advance for any tips

910
Eric Fitz
Employee
T
TaniaNew Participant
asked in Apps & Integrations
Can I use a bot to handle my WhatsApp Business conversations in Intercom?

I already integrated Intercom with WAB via Octopods. But now, I want those conversations to be handled by a Bot or at least to have some options and 'filter' them out before transfering them to a real agent. Do you have any documentation on IBM Watson?

970
R
Top Expert ✨
D
Diego BNew Participant
asked in API & Webhooks
Can I trigger an email based on an event?

We want to track an event, then based on the event triggers an email Step send an event from REST API Add a rule on the event in order to trigger an email check if the user has received the mail is that possible setting a rule in Intercom?

5870
R
Top Expert ✨
M
MktActive User
asked in Settings, Security & Permissions
Can Intercom restore contacts that been deleted or archived?

I'd like to know what backup security there is from Intercom side. If say for example our users were to be deleted by accident. Would this information be stored or backed up on your end and how does this work exactly? Thanks

3970
R
Top Expert ✨
A
Asaf SNew Participant
asked in API & Webhooks
Why am I only getting a single conversation part when calling the API endpoint?

Hey, this is a question about the conversation_part list field, If I recall , I used to be able to receive the entire thread of messages within a conversation but now I only see the a single message in conversation_parts no matter the length of the thread

460
R
Top Expert ✨
V
VilleNew Participant
asked in Apps & Integrations
Is there a way to disable/extend expiry times on the attachment links, or any workarounds?

I'm trying to get Intercom to forward conversations to Zendesk as tickets. Both using the ready-made app integration and Zapier, attachments work but they load the attachment content from Intercom's CDN and the link includes an expiry timestamp (e.g. expires=1633516164, which is an unix epoch timestamp). This expiry timestamp only allows viewing the image 30 minutes after. Is there any way to bypass this limitation? We're not able to bring the Zendesk users to Intercom so that they'd be able to view the conversations there. Thank you.

1690
V
A
Alan PNew Participant
asked in Reporting
Is there a way to see a report of recently visited pages of a user or company?

In Contact, you will see this recent page views, But it seems that recent page views is all what we can see, Is there any way to have a report/ dashboard that shows all the recent page views of a user for the last 7/30/90 days and so on. I meant in more detail and can be interacted. Thanks

4720
R
Top Expert ✨
U
User756New Participant
asked in Mobile SDKs
Why am I getting a `hmac_mismatch` error when setting up my Android app?

We get the error 'hmac_mismatch' in our Android app and the chat & FAQ isn't working. We have set it up as in this documentation: https://developers.intercom.com/installing-intercom/docs/android-identity-verification/p> Any ideas on what could be wrong?

2720
L
Employee
U
User1140Active User
asked in Apps & Integrations
Can I send and receive SMS messages in Intercom?

I want to Send my users weekly reminders via sms based on rules from “series”, Allow them to reply in a way that their reply arrives at our representative’s inbox in intercom. Is that possible (even only one of those options?) - and if so what integrations can be used for this?

1870
M
P
Paul N11New Participant
asked in Mobile SDKs
Does calling `registerUser(withUserId)` or overwrite any user attributes previously set such as the languageOverride?

Does calling `registerUser(withUserId)` or overwrite any user attributes previously set such as the languageOverride?

500
P
C
Chris K14Connector
asked in API & Webhooks
In order to connect to the REST API, do we need to sign the query, for example HMAC SHA256?

Even the example from the help guide (yes, I did enter the API token) doesn't work: curl https://api.intercom.io/articles -X GET -H 'Authorization:Bearer <Your access token>' -H 'Accept:application/json' -H 'Content-Type: application/json' Returns the following error: {"type":"error.list","request_id":"001iuuadd47ehouu9ndg","errors":[{"code":"unauthorized","message":"Access Token Invalid"}]}

3500
C
В
ВладиславNew Participant
asked in Settings, Security & Permissions
how to delete a session?

Please tell me. There is a custom script: We open the tab from User # 1, write in support - we answer him Open the second tab, exit in it and go under user number 2 In the intercom we write something to user # 1 We go to the first tab, where we have a window with user number 1 - messages that we sent from the intercom came how to delete a session?

550
S
Ask a question

Most helpful members this week

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings