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I see in the documentation that there something called stored_data as part of a Canvas app for use in passing data from one Canvas to another in an app. However, it is not clear where this piece of data is supposed to go. Is there an example of this? For example:canvas: { content: { components: [ { "type": "input", "id": "email", "label": "Email", "placeholder": "Enter email to get started...", "save_state": "unsaved", "action": { "type": "submit" } } ], }, }Where would it go in this example?

Is there any way to rate a conversation after agent closed the conversation through Intercom API? Instead of using Intercom task bots asking for conversation rating on?

iOS SDK. By default, after calling Intercom.presentMessenger(), intercom. ICMHomescreenViewController has presentationStyle pageSheet. But I want to change it to fullScreen to present it over full screen. Are there any options to customize it?

Hi. Is it possible to open intercom window as route page, not as modal window, so that the bottom bar of my app will be shown? (I use react-native)

Hi!  I'm looking at loading a user's conversations and trying to find out if a specific tag is attached to a conversation. I'm using https://developers.intercom.com/intercom-api-reference/reference/search-for-conversationswith v2.4  current query on /conversations/search{ "query": { "operator": "AND", "value": [ { "field": "contact_ids", "operator": "=", "value": "myUserID" }, { "field": "tags_id", "operator": "=", "value": "myTagID" } ] } }response:{ "type":"error.list", "request_id":"0003pv47mhfa21qk9k60", "errors":[ { "code":"invalid_field", "message":"tags_id is not a valid search field" }] }Is the documentation

Our platform sends event data to intercom each time one of our members makes a room booking. Each time a booking is created in our app, we send the event to intercom and include things like start_date in the metadata.  As per the API docs, the date is sent as a UNIX timestamp and appears to be correctly recognised however, it doesnt give us date appropriate options for outbound rules. The First_Seen filter allows us to select 'before' or 'after' the date whereas our own event data only permits 'grater than' 'less than' type options (see screenshots).  Is this just a limitation of intercom or is there a differetn way we can format event metadata to unlock the full power of outbound rules?

As per the api doc: https://developers.intercom.com/intercom-api-reference/reference/create-a-conversationWhen creating conversation, We should send the type as lead in from object. But on doing so, I get the error, user not found.{ "type": "error.list", "request_id": "00034vg9jrnkg43k9mf0", "errors": [ { "code": "not_found", "message": "User Not Found" } ] }  But when I change type to `user`, it worked. Expected:For lead, we should pass type as `lead` only not `user`.

I have an iOS app and I want to show a specific post to an user who does a certain action, like tapping on a button. How can I do that?

We've been operational for 1 month but have only just implemented Intercom. We would like to backfill intercom with events that have occurred over the past month so that we can create useful segments e.g. if someone registered for a webinar last week can we push that to intercom as an event with metadata? Many thanks!

I have been looking for a way to subscribe to certain keywords in this community. This is one of the most useful features of the Atlassian Community. The idea would be that I receive an email whenever someone creates a post with one of those keywords. Do you think this is something that could be added to Interconnected?Alternatively, would it be possible to create a group specifically for specific apps? In this case, we could at least subscribe to that group and do not have to browse the community daily for new questions regarding our apps.

Is the API really up and running? I keep getting responses saying the API service is temporarily unavailable. I have yet to receive a working response in the past two days. When attempting to exchange an auth code for a token at https://api.intercom.io/auth/eagle/token we receive this error: {  "type": "error.list",  "errors": [    {      "code": "service_unavailable",      "message": "Sorry, the API service is temporarily unavailable"    }  ]} We are also unable to authenticate with our own token from our developer hub. Is anyone else having these issues? We have an approved app that used to work and now we are stuck with a broken user experience.

I have been experiencing very slow API response times recently. Upwards of 10+ seconds and some never returning for both the list tags and search conversations endpoints. I checked the rate limit and seems to be plenty left, besides I do end up with a 200 response when it does eventually return. Not really sure whats going on so any guidance would be appreciated.

Is there a way to delete articles at once?I heard that you can delete the articles in bulk through api at once.Is there a team that has done that?

Regarding this endpoint - https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversationIs there a limit to the size for body? If there is, what is that limit? We want to be able to send a transcript of previous conversations to the agent but we were wondering if there is limit to the length of the body that we can send in the payload in a single call.

Our users are not so responsive, they tend to skip survicate polls. Looking for advice for collecting feedback. Tried using "Posts" but sometimes the emoji answer options do not pop up.Also, thought of using attributes, so the customer would choose the relevant answer and then filter the conversations according to the attributes.But I don't think this is the best long term solution. How do you guys collect user's feedback?

Trying to capture a certain date in an intercom bot step, and wanting to use that date to create a reminder for the customer to be able to add to their google calendar or ical. Anyone know of tools that would make this possible?

While adding a messenger or help center in android home screen[contains added fragment to activity] the messenger and helpcenter is showing as transparent as background.

Hi. I am using the unstable version of the API to export all messages sent in a given timeframe.Reference: https://developers.intercom.com/intercom-api-reference/v0/reference/downloading-the-data I wonder why Sender is not included in the exported data?How to retrieve that information? My best guess is that I have to use the ConversationID returned from the exported message data to retrieve information on the conversation as per:https://developers.intercom.com/intercom-api-reference/v0/reference/conversation-modeland then use the author from the source object. Is that correct? Thanks in advance.  

Despite there is a dedicated property in data attribute object model, called 'label' which is supposed to provide a value for the custom attribute to be displayed in UI, looks it does not work. Even after I send a request to create a new property with some name in 'label' field, a property will be shown just as specified in 'name' attribute, with first letter capitalized. For example, if name=myCustomProp and label=My Custom Prop, then in UI it comes as 'Mycustomprop'. This is just not quite user friendly... https://www.intercom.com/help/en/articles/320-tracking-user-data-in-intercom

How can I dismiss Mobile Carousels programmatically?

Ios simulator app encounter this error "PINDiskCache.m (1223) ERROR: The item couldn’t be saved because the file name [Long long filename] is invalid"

Hello! I'm researching ways of importing our Mixpanel events into Intercom.  The current integration doesn't support the type of Mixpanel data we'd like to push into Intercom (e.g. Project Count, Task Count, Schedule Count etc).  Intercom support recommended we create a custom API to push these Mixpanel data events, however our Dev team is at capacity and we don't have the resources to code a custom solution.  Are there any other dev-light options available? I've investigated using Zapier however it looks like you can't trigger from Mixpanel to Intercom (just the other way around). Is there an option to manually ingest Mixpanel data into Intercom via csv upload?  Appreciate any and all suggestions! Thanks.

iOS SDK 10.0.3 (also reproduced in all next SDK versions), iOS 14+I send a message that includes a deep link associated with app. The deep link opens normally by click on Intercom message notification, but I receive a crash when click the link on Intercom Messenger:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ICMPostViewController presentationContext]: unrecognized selector sent to instance 0x1194b6660'The some rows from stack trace:#6 0x00000001075cebc4 in -[ICMRootViewController closeIntercomModalWithCompletion:] at /Users/distiller/project/IntercomSDK/Classes/Presentation/Common/Windows/ICMRootViewController.m:368   #11 0x00000001873e2c98 in -[NSNotificationCenter postNotificationName:object:userInfo:] ()   #12 0x00000001075784b8 in +[ICMLinkOpener openCustomSchemeURL:] at /Users/distiller/project/IntercomSDK/Classes/Core/Link Handling/ICMLinkOpener.m:93Could you help me to fix it? Also I have a two different URL scheme for D

Here is my request body:{ "email": "test@gmail.com", "role": "lead", "name": "First_name Second_name", "created_at": "123123123", "custom_attributes": { "Plan": "Plus", "Facebook": "https://facebook.comquot; } } 

What's the best app to rate customer satisfaction?