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1689 Topics

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User686New Participant
asked in Apps & Integrations

How to integrate Intercom Help center articles as embed on React application?

I tried to add intercom help center articles as an embed iframe on React. But it's rejected because of CORS issue. Can you add our website, so that we can avoid CORS issue? Or is there any work around?

4
Eric Fitz
3 years ago
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IkaNew Participant
asked in Apps & Integrations

Hiding a content_url canvas widget if there is nothing to show

Hey all, I have a widget that is using a live content_url to query our server each time the client opens up the intercom window. The widget works just fine, however I don't see an option to reply with an "empty" canvas or so in order to hide the widget. I am probably missing something... If I have found that I have nothing to show the user, I would like to hide the card with the live canvas result.. how can I do so? Thanks!

1
Eric Fitz
3 years ago
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James C12New Participant
asked in API & Webhooks

API Reply to the last conversation is failing - user not found

Hi, this is my first post, so go easy :) I'd like to reply to the last conversation using the api. The URL I'm calling is: https://api.intercom.io/conversations/last/reply/p> I'm using this as reference - https://developers.intercom.com/intercom-api-reference/reference#reply-to-a-conversation/p> The message body looks approximately like this: {  "message_type": "comment",  "type": "user",  "user_id": "usersemail@aferry.com",  "body": "Test message"} I've confirmed this user exists but I get this response: {    "type": "error.list",    "request_id": "000sdhmlsb3j8gk6qieg",    "errors": [        {            "code": "not_found",            "message": "User Not Found"        }    ]}Any ideas appreciated. I can't see what could be wrong.

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3 years ago
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David S14New Participant
asked in Mobile SDKs

Is there a recommended way to send translated carousels depending on the device locale?

We are working with mobile carousels on iOS but need to support different languages. We would like to trigger our carousels automatically. I see rules based off of browser language, but do not see anything for device language. From what I can tell the browser language is not getting set when the user is registered through the mobile SDK.

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R
Top Expert
3 years ago
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User844New Participant
asked in API & Webhooks

[Bug] Not enough data for Article Inserter webhook event

Hi,Using webhooks to integrate Intercom with some 3rd party software.Subscribed for "conversation.admin.replied" topic. Everything works fine, until the "Article Inserter" is used.When message contains inserted article, the webhook data provided is: 'part_type': 'comment', 'body': '<p>[App: Article Inserter]</p>' So, there is no way to convert such webhook data to message in 3rd party software. We only know that some article was inserted. No url, no ID or title. It will be great if webhook data will contain information about inserted article.Hope it will get fixed someday. P.S. When we use "Insert Article" from Intercom mobile app (without Article Inserter app) - everything works fine, we get the article url in webhook data. But on desktop there is no such button without extra app...

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Eric Fitz
3 years ago
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User393Connector
asked in Intercom Community

Looking leadership / people management training for a SaaS team of 10-20+

Would love some recommendations for online courses, books or other resources to learn more about leadership / people management. SaaS customer support 10-20 person team and scaling.

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U
3 years ago
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BonnyNew Participant
asked in Settings, Security & Permissions

How do I configure CSP for Intercom?

Hi there, in the following page : https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy this link seems not to be reachable : https://share.intercom.io.Please, is anyone know what the correct link is for our proxy ?

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Eric Fitz
3 years ago
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User413New Participant
asked in Mobile SDKs

Why can I not see variables in the debug area of Xcode on version 8.0 of the iOS SDK?

HelloI’m using the SDK 8.0 on iOS (Swift)But as soon as I import the SDK, I don’t see any variable anymore in the debug area of Xcode. It’s empty.When I type the po command in the debugger, the variables are not printed.Can you help please?

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Eric Fitz
3 years ago
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JessieNew Participant
asked in Apps & Integrations

Embedded Typeform closing before user can click close botton

Have embedded typeform tha asks questions and redirects users to a calendly based on responses on the "end page" Issue is messenger is closing before user can click Open button to redirect to Calendly.  Any solutions?

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3 years ago
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VidyeshNew Participant
asked in API & Webhooks

1.How Intercom API handle timestamp in search query ? 2.Respnse data in array is not received in correct order for get all contact API despite mentioning order=desc key in qs.

I am also facing weird kind of issue. what happened in my scenario is that is as below (API V is 2.3).As per docs intercom save timestamp data in UTC formatwhen I pass the UTC timestamp to search API sometimes is does not return any result , but at the same time I pass the timestamp of my local region I got requested data . sometimes it happen vise-versain GET All CONTACT API - when requested sometimes data come in ASC order despite mention order=DESC key in query-params I am not sure what is happening at server but I am sure about date is correctly formatted from ISO string to UTC timestamp. Please kindly provide help.

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3 years ago
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Marc GNew Participant
asked in Settings, Security & Permissions

Looking for a profound Intercom Expert which helps us setting up intercom properly backend and frontend wise.

What ever we try a new problem rises. I think we do not have a proper understanding of intercom even-though we use it for about half a year. It's time an expert joins us to advise us. Of course we will come up for the help financially. please drop a msg and let me know if YOU are interested.

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Top Expert
3 years ago
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Jose MNew Participant
asked in Settings, Security & Permissions

Why might you use different workspaces?

Hello! I'm new to this forum, love it! I was wondering what the main purpose for the different workspaces is? Maybe if you guys could provide some examples as to how or why you've used different workspaces. I've got my main workspace pretty much all setup and running, but just wondering as I don't wanna miss out on any other great feature that we could utilize! :)

1
R
Top Expert
3 years ago
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Ashish ANew Participant
asked in API & Webhooks

Can I use a custom email address when creating a message using the API?

Hi, I am creating a message using the intercom API. I'm able to send the request, but the recipient sees the sender of the email as: firstname.lastname@company.intercom-mail.com My question is that is it possible to configure intercom so that when the recipient sees the email address of the sender, it is the same as the actual email address of the admin? Rather than companyname.intercom-mail.com? The curl request is below: curl --location --request POST 'https://api.intercom.io/messages#39; \--header 'Authorization: {Bearer token}' \--header 'Content-Type: application/json' \--data-raw '{ "message_type": "email", "subject": "Email subject", "body": "The body of the text message goes here.", "template": "plain", "from": { "type": "admin", "id": "{admin_id}" },  "to": { "type&

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R
Top Expert
3 years ago
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Garima KNew Participant
asked in Apps & Integrations

Messenger > Salesforce {Company Name} Populating with "<Sent from Intercom>"

We have Messenger set to collect Email to start a conversation (we&#39;re only doing Visitor/ Leads - not Users yet), and to create a lead in SF. New leads created all populate the SF Company Name field with &quot;&lt;Sent from Intercom&gt;&quot;. Email is not much to work with - so maybe I&#39;m better off turning that off? Thoughts?

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R
Top Expert
3 years ago
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JorenNew Participant
asked in Intercom Community

My review of Intercom

Intercom review Hey Interconnected members, I just published a review of Intercom on my blog, covering all the different aspects Intercom offers.You can read the review here: https://chatimize.com/reviews/intercom//p> Let me know what you think!

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3 years ago
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Dave R11New Participant
asked in Mobile SDKs

Is it possible to send message to mobile users after they have launched our app?

I work for a company that rents out vehicles. We&#39;ve introduced a user attribute that displays the license plate of the vehicle that is being reserved. As soon as a user reserves a different vehicle, this attribute changes into a different license plate.  I want to be able to instantly start a chat, or send a message, as soon as this attribute changes. During our tests we were only able to send chats and posts when a user matches the rules at the start of their session when they launch our app, but not after that. Does anybody have any idea on how to send chats, post, carrousels etc. after the initial launch of our mobile app?

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R
Top Expert
3 years ago
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RajarajanNew Participant
asked in API & Webhooks

Do we have filter support for Count API like we do have for Contacts API(/contacts/search)

Hi, I want to create a dashboard based on different filters from Intercom API. I want to have `session_count` and `signed_up_at` filters in Count API. I tried to figure out from the docs but couldn&#39;t find any. Please help on this. Any guidance is welcome

1
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Top Expert
3 years ago
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User401New Participant
asked in API & Webhooks

How could I find custom attributes on webhook?

I created a custom attribute on Intercom and I would like to move it to our CRM (Zoho). How would it be visible on webhook?

1
R
Top Expert
3 years ago
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Deepak SNew Participant
asked in Apps & Integrations

LinkedIn connections import to Intercom

Hey I am asking to fellow connectors if you would like to import LinkedIn connections to intercom and put them in campaigns or series.I built LinkedIn automation tool - linkedofy.io and considering potential integrations. Thsnks.​

1
K
3 years ago
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User557New Participant
asked in Mobile SDKs

iOS SDK setDeviceToken method crash

Hello, At the moment we use 7.1.0 iOS SDK and we&#39;ve got hundreds of crashes with Intercom.setDeviceToken(:). However we can&#39;t reproduce this crash manually.​What could be wrong? Our method RemoteNotificationsCenter.setDeviceToken(_:) + 101 just pass deviceToken to the Intercom SDK.​​Here is stacktrace:And affected devices:Only once we caught this stacktrace:

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Eric Fitz
3 years ago
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User379New Participant
asked in Mobile SDKs

Why have push notifications on Intercom's iOS app stopped working?

The notifications on Intercoms Conversations iOS app aren&#39;t sending anymore - however Android is working fine.

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Eric Fitz
3 years ago
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Andy S12New Participant
asked in Apps & Integrations

What are people using to help manage customer support rep tasks and outstanding issues for customers?

Currently using Asana which has no integration and definitely having stuff fall through the cracks!

4
U
3 years ago
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User517New Participant
asked in API & Webhooks

Can I send an in-app message to a visitor via api?

Is it possible to send a in-app message to a visitor via api? Before they become a lead or a user. Or, is it possible to convert a visitor to a lead or a user via api then send them an in-app message? I&#39;m trying to trigger an in-app message to a visitor after they fill out a form on my website. We are able to retrieve the Visitor ID using the provide JS and it looks something like this: IntercomVisitorId: [0dd41354-f701-4648-94ca-e24df88dadcc] But I don&#39;t know how to use this ID to target the visitor with an in-app message. Thanks!

3
U
3 years ago
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Rajesh KNew Participant
asked in Apps & Integrations

Why am I getting an error on initialize request from my app?

I have developed an app for intercom. However on initialize request, i am getting some error. Since the end points are deployed , I want to know how can i debug my intercom app to know where the error is occuring

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R
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Fix-It Friday! (on a Wednesday 😅 )

Fix-It Friday! (on a Wednesday &#128517; ) Happy Friday-Wednesday, Connectors! Before we wrap up for the winter break tomorrow, I wanted to give one last shout-out to some unresolved questions in our Community. Do you have the answer for these Connectors? Customising format of email replies through Intercom when forwarding support emailSend an email to a third party connected to the user or lead.What&#39;s your experience with the new looping feature? Happy fixing - and happy holidays!

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Eric Fitz
3 years ago
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