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2181 Topics
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User1165New Participant
asked in Settings, Security & Permissions
Happy Tuesday everyone! Anybody is having issues with the Intercom service related to CORS? After updating google chrome to the latest version (Version 91.0.4472.101 (Official Build) (x86_64)) I'm seeing this persisting.

Example Error: Access to XMLHttpRequest at 'https://api-iam.intercom.io/messenger/web/ping' from origin 'https://not-my-real-domain.com#39; has been blocked by CORS policy: The value of the 'Access-Control-Allow-Origin' header in the response must not be the wildcard '*' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.

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Eric Fitz
Employee
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User2524New Participant
asked in Settings, Security & Permissions
How we can limit access to phone and email data in the contacts page?

Hello everyone After testing the roles settings, we have realized we still cannot limit access to the contacts section that has all the emails and phone numbers of our clients.  It is true we can limit exporting it in CSV but we can copy paste most of the information. This is a problem for GDPR as we are planning of having a flexible workforce to do support for us.  This means that many people will have a Seat on intercom to access the Inbox and answer the customer's queries but all of them will also be able to access all that data and there is a possibility of an information leak and a GDPR fine. Has anybody faced this issue before?  Thank you

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Mason TNew Participant
asked in API & Webhooks
Is it possible to get the user object and last login timestamp in a single GET request?

Hi friends - I work for a company that wants to gather admin names, their inbox status, and their last login data from the API. Last login is stored separately in event logs. Is it possible to get user object + last login in a single GET request? Basically, trying to simply the number of API calls we make. Making a call to the Admin is much better than making calls to both Admin + Event Audit Logs and doing surgery work to stitch those values together. Having Last Login data, account invited date, and account deleted date as properties of the user object would be very helpful.

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User815New Participant
asked in API & Webhooks
Why can I no longer retrieve UTM information via Intercom's API?

Hello, We are using the intercom API and since the API has been upgraded to version 2, we are no longer able to retrieve data from UTMs linked to contacts (campaing / medium / source).Do you know why? Is an update planned?Thank you in advance for your feedback. Have a good day 👋

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Eric Fitz
Employee
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VedadNew Participant
asked in Mobile SDKs
java.lang.IndexOutOfBoundsException in ConversationFragment

Hi, we have a crash on Crashlytics, caused by the Intercom Android SDK (version 9.2.0).I was not able to reproduce.Intercom version: 9.2.0Target SDK: API 30Brand: XiaomiModel: POCO M3Android version: Android 10Caused by java.lang.IndexOutOfBoundsException: Index: 0, Size: 0 at java.util.ArrayList.get(ArrayList.java:437) at io.intercom.android.sdk.conversation.ConversationFragment.onConversationCreated(ConversationFragment.java:607) at io.intercom.android.sdk.conversation.ConversationContentPresenter.newTriggerConversationSuccess(ConversationContentPresenter.java:949) at java.lang.reflect.Method.invoke(Method.java) at com.squareup.otto.EventHandler.handleEvent(EventHandler.java:89) at com.squareup.otto.Bus.dispatch(Bus.java:385) at com.squareup.otto.Bus.dispatchQueuedEvents(Bus.java:368) at com.squareup.otto.Bus.post(Bus.java:337) at io.intercom.android.sdk.MainThreadBus.post(MainThreadBus.java:18) at io.intercom.andr

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Eric Fitz
Employee
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Michael ANew Participant
asked in Apps & Integrations
How do I refresh the app flow automatically?

The tutorial for writing a basic Messenger App ends with, "There are ways to refresh this [The app flow] automatically". Unfortunately after 2 days I have been unable to find out or work out how to do this. Any help would be greatly appreciated!

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Employee
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Igor KNew Participant
asked in Apps & Integrations
Can I exclude a specific bot path from Slack notifications?

I have an operator that provides an option to end the conversation "nothing else"I would like to not get notified in slack about this type of conversation, but I do want to be notified about other operator options, is this possible?

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Julian R12New Participant
asked in Apps & Integrations
Issues with oAuth URLs for authentication.

I've set oath URLs for authentication, but when I try to connect to Intercom from our site, Intercom doesn't redirect to the URL, in the developer hub it says "Pending Configuration", what do we need to do for this configuration to be approved, thanks

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Kate LNew Participant
asked in Apps & Integrations
Is it possible to integrate Intercom within an app.heartbeat.chat community?

We are using app.heartbeat.chat to host our Community, but can't figure out how to integrate Intercom into it. Intercom works on the main website (startupstrategycentral.com), but once you click the link to sign in and it takes you to the community portal, Intercom goes away. Help?

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Milan
Top Expert ✨
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Luca TNew Participant
asked in API & Webhooks
Why are certain fields not coming through with integrating Intercom via Integromat?

Hi Everyone, I'm trying to automate intercom with my CRM but unfortunately all of the fields are not coming through. My automation guy has put together a video outlining the problem and would really appreciate it if someone could help. Could be something on our end or a bug with the API Video Is linked Below https://www.loom.com/share/4817e63d3ae549e6b6ee966dc581adde

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Milan
Top Expert ✨
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RayConnector
asked in Mobile SDKs
React Native Android builds fail

Hey, I'm getting the following build error trying to integrate the React Native SDK with Android builds. iOS builds fine. > Task :app:processDebugResources FAILED   FAILURE: Build failed with an exception.   * What went wrong: Execution failed for task ':app:processDebugResources'. > A failure occurred while executing com.android.build.gradle.internal.res.LinkApplicationAndroidResourcesTask$TaskAction > Android resource linking failed ERROR:: AAPT: error: resource style/ThemeOverlay.MaterialComponents.Light.BottomSheetDialog (aka com.example.app/ThemeOverlay.MaterialComponents.Light.BottomSheetDialog) not found. error: failed linking references.React Native 0.65.1

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Rich WNew Participant
asked in Reporting
Anyone have a scheduled report that runs a duplicate report an hour later? May be a #bug.

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Employee
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User2556New Participant
asked in Settings, Security & Permissions
What's a workspace really used for?

What's this WORKSPACE really used for?- Can we link specific workspace to specific pages a website?- how are they linked with licensing/subscription?- can we have each workspace have it's own messanger configuration?

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Employee
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RolfConnector
asked in Mobile SDKs
Why isn't it possible to delete the current user from Intercom from the Mobile SDK?

It seems like it should be possible to delete all of the current user's data with Intercom using the Mobile SDK and not have to call the REST API to do this.

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User2553New Participant
asked in Apps & Integrations
Target messages to people who have received our newsletter from another technology

Hi!  We send newsletters to our customers from outside Intercom. For example, we'd like to target outbound messages to the people who have clicked some link on the newsletter and landed to the webpages. Is this kind of targeting possible as those newsletter aren't send from Intercom? Can referral url be used for this? Is there any limitations?

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Milan
Top Expert ✨
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FrédéricNew Participant
asked in Settings, Security & Permissions
How to change my dashboard language?

I'M looking to change my dashboard language to french....is that possible?

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User2548New Participant
asked in API & Webhooks
How to use webhook to integrate Intercom with SurveyLab (create contact/email)?

Hi, I want to use webhook to integrate Intercom with SurveyLab. I need to create a contact (email) in SurveyLab each time a conversation in Intercom is closed. How can I do that?

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Milan
Top Expert ✨
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ShawnaNew Participant
asked in Intercom Community
Looking to hire a Dev experienced with Intercom API.

Hello,  We are looking to hire a dev who can help connect Intercom with our tech stack such as, Memberspace, Circle, and possibly even Podia. Most important in Memberspace. As it stands, Intercom doesn't seem to be able to pull in data from Memberspace since they don't release the IP address of our users but they have several dev articles dedicated to the topic, however, JavaScript knowledge is needed which is above my head. Please email me at shawna@earthspeak.love - looking to hire asap. Any pointers of where to look?

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Dana
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Jazmin JConnector
asked in Settings, Security & Permissions
How can I report a critical issue with our workspace?

how to report a massive attack or have special support for urgent/emergency matters? During this monday, we received thousands of emails from suspicious senders. This attack was using an email that we don´t have in our list. It was an email xxxxxx@ourdomain.intercom-mail.comWhich means that these email was in the intercom server collapsing our inbox.Now I am not sure how to report this incident and haven´t received any support from any intercom agent.The only think we could do, was to block one-by-one, all the senders. Also, we closed the conversations with a bot.

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Milan
Top Expert ✨
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Marie P11Connector
asked in API & Webhooks
Sending data from user in specific segment to zapier (and Delighted)

HelloWe are using Delighted to send our NPS sruvey, I would like to use Intercom to send more information in Deligthted. Does anyone know how to use Intercom and Zapier Webhook to create this trigger ? Thank you

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Employee
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Callum WNew Participant
asked in Mobile SDKs
How can I launch a custom bot from a button within a mobile app?

We have a product section with our mobile app settings page and I would like the result of pressing each option to launch a unique custom bot for each product. When creating a bot from a button it will only allow me to select a website section and by the looks of it, I can only start a chat from a button press, not a custom bot. Can anyone help?

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Milan
Top Expert ✨
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User2536New Participant
asked in Settings, Security & Permissions
Can we block users from different countries?

Can we block users from different countries?

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Employee
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User393Connector
asked in Reporting
Median first response time calculated for office hours or 24/7?

The help article doesn't seem to specify if the calculation is for a 24 hour period or during the set work hours in intercom for Median first response time.  We don't operate 24/7 yet so it would be great to compare this number (Median first response time) or any of the other metrics to office hours.  Hoping I missed this in the help articles? https://www.intercom.com/help/en/articles/4323871-measure-and-compare-your-team-s-performance/p> Perhaps there is a filter option that is paywalled?  

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EileenActive User
asked in Apps & Integrations
Sync outbound emails/messages from Intercom to Pipedrive

We are currently using this app to sync user data and conversations to our CRM, Pipedrive:https://www.intercom.com/help/en/articles/2535853-pipedrive-app/p> It seems like any inbound/incoming messages into Intercom from a user are synced to their profile in Pipedrive, but any outbound messages/emails we send them from Intercom are not logged/synced to that user's profile in Pipedrive. Is that correct or have I misconfigured something?

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Jake S15New Participant
asked in Settings, Security & Permissions
Why is my CNAME authentication failing?

First screenshot is the instruction from Intercom, the second screenshot is the input in Namecheap (our domain provider).  

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