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Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.

Hi friends - I work for a company that wants to gather admin names, their inbox status, and their last login data from the API. Last login is stored separately in event logs. Is it possible to get user object + last login in a single GET request? Basically, trying to simply the number of API calls we make. Making a call to the Admin is much better than making calls to both Admin + Event Audit Logs and doing surgery work to stitch those values together. Having Last Login data, account invited date, and account deleted date as properties of the user object would be very helpful.

Hello, We are using the intercom API and since the API has been upgraded to version 2, we are no longer able to retrieve data from UTMs linked to contacts (campaing / medium / source).Do you know why? Is an update planned?Thank you in advance for your feedback. Have a good day 👋

Hi, we have a crash on Crashlytics, caused by the Intercom Android SDK (version 9.2.0).I was not able to reproduce.Intercom version: 9.2.0Target SDK: API 30Brand: XiaomiModel: POCO M3Android version: Android 10Caused by java.lang.IndexOutOfBoundsException: Index: 0, Size: 0 at java.util.ArrayList.get(ArrayList.java:437) at io.intercom.android.sdk.conversation.ConversationFragment.onConversationCreated(ConversationFragment.java:607) at io.intercom.android.sdk.conversation.ConversationContentPresenter.newTriggerConversationSuccess(ConversationContentPresenter.java:949) at java.lang.reflect.Method.invoke(Method.java) at com.squareup.otto.EventHandler.handleEvent(EventHandler.java:89) at com.squareup.otto.Bus.dispatch(Bus.java:385) at com.squareup.otto.Bus.dispatchQueuedEvents(Bus.java:368) at com.squareup.otto.Bus.post(Bus.java:337) at io.intercom.android.sdk.MainThreadBus.post(MainThreadBus.java:18) at io.intercom.andr

The tutorial for writing a basic Messenger App ends with, "There are ways to refresh this [The app flow] automatically". Unfortunately after 2 days I have been unable to find out or work out how to do this. Any help would be greatly appreciated!

I have an operator that provides an option to end the conversation "nothing else"I would like to not get notified in slack about this type of conversation, but I do want to be notified about other operator options, is this possible?

I've set oath URLs for authentication, but when I try to connect to Intercom from our site, Intercom doesn't redirect to the URL, in the developer hub it says "Pending Configuration", what do we need to do for this configuration to be approved, thanks

We are using app.heartbeat.chat to host our Community, but can't figure out how to integrate Intercom into it. Intercom works on the main website (startupstrategycentral.com), but once you click the link to sign in and it takes you to the community portal, Intercom goes away. Help?

Hi Everyone, I'm trying to automate intercom with my CRM but unfortunately all of the fields are not coming through. My automation guy has put together a video outlining the problem and would really appreciate it if someone could help. Could be something on our end or a bug with the API Video Is linked Below https://www.loom.com/share/4817e63d3ae549e6b6ee966dc581adde

Hey, I'm getting the following build error trying to integrate the React Native SDK with Android builds. iOS builds fine. > Task :app:processDebugResources FAILED   FAILURE: Build failed with an exception.   * What went wrong: Execution failed for task ':app:processDebugResources'. > A failure occurred while executing com.android.build.gradle.internal.res.LinkApplicationAndroidResourcesTask$TaskAction > Android resource linking failed ERROR:: AAPT: error: resource style/ThemeOverlay.MaterialComponents.Light.BottomSheetDialog (aka com.example.app/ThemeOverlay.MaterialComponents.Light.BottomSheetDialog) not found. error: failed linking references.React Native 0.65.1

It seems like it should be possible to delete all of the current user's data with Intercom using the Mobile SDK and not have to call the REST API to do this.

Hi!  We send newsletters to our customers from outside Intercom. For example, we'd like to target outbound messages to the people who have clicked some link on the newsletter and landed to the webpages. Is this kind of targeting possible as those newsletter aren't send from Intercom? Can referral url be used for this? Is there any limitations?

Hi, I want to use webhook to integrate Intercom with SurveyLab. I need to create a contact (email) in SurveyLab each time a conversation in Intercom is closed. How can I do that?

Hello,  We are looking to hire a dev who can help connect Intercom with our tech stack such as, Memberspace, Circle, and possibly even Podia. Most important in Memberspace. As it stands, Intercom doesn't seem to be able to pull in data from Memberspace since they don't release the IP address of our users but they have several dev articles dedicated to the topic, however, JavaScript knowledge is needed which is above my head. Please email me at shawna@earthspeak.love - looking to hire asap. Any pointers of where to look?

HelloWe are using Delighted to send our NPS sruvey, I would like to use Intercom to send more information in Deligthted. Does anyone know how to use Intercom and Zapier Webhook to create this trigger ? Thank you

We have a product section with our mobile app settings page and I would like the result of pressing each option to launch a unique custom bot for each product. When creating a bot from a button it will only allow me to select a website section and by the looks of it, I can only start a chat from a button press, not a custom bot. Can anyone help?

We are currently using this app to sync user data and conversations to our CRM, Pipedrive:https://www.intercom.com/help/en/articles/2535853-pipedrive-app/p> It seems like any inbound/incoming messages into Intercom from a user are synced to their profile in Pipedrive, but any outbound messages/emails we send them from Intercom are not logged/synced to that user's profile in Pipedrive. Is that correct or have I misconfigured something?

Hello all, I set a custom bot that uses custom attributes to collect lead data. However, it appears to me my custom attributes don't work properly. Does anybody know how to send Intercom lead to Copper via Zapier?

Hello,We are getting user.deleted and company.creted events which are getting consumed in our application. Can you please confirm that the data within these events if missed out are also coming as part of API response or not? Meaninghttps://api.intercom.io/companies - does it give all the companies ? Meaning even If we miss company.created events, Can we get that data from this API in future?https://api.intercom.io/contacts - Does it gives the users/contacts which are deleted? Meaning If we miss the users.deleted events, can we get this information from this API in future?Let me know If you need any other information.Thanks,Sarwesh  

The conversation was replied to by a teammate.The conversation was of 510 characters (including replies from the teammate and the customer, and spaces.The conversation was closed within a week of the last reply.It was a 1:1 conversation.Rating request was not sent previously.The user started this conversation. 

Xcode Version: 13.1MacOS Version: 12.0.1Intercom SDK Version: 10.3.4iOS Version: 12.4.4 The app crash at startup, I also tried on the demo app, here's the crash info:dyld`__abort_with_payload: 0x10099e410 <+0>: mov x16, #0x209 0x10099e414 <+4>: svc #0x80 -> 0x10099e418 <+8>: b.lo 0x10099e430 ; <+32> 0x10099e41c <+12>: stp x29, x30, [sp, #-0x10]! 0x10099e420 <+16>: mov x29, sp 0x10099e424 <+20>: bl 0x10099d850 ; cerror_nocancel 0x10099e428 <+24>: mov sp, x29 0x10099e42c <+28>: ldp x29, x30, [sp], #0x10 0x10099e430 <+32>: ret 

Hi everyone - we want to enable push notifications on intercom, so for that we need to input "To send push notifications through Intercom, add the .p8 file, Key ID, Bundle ID, and Apple team ID:". (https://app.intercom.com/a/apps/kifedith/settings/ios). There is only one place to add those, but we have basically 4 applications (dev/alpha/beta/prod) The question is how to do it to work with all 4 apps, as we have 4 .p8 files on apple developper account. Can anyone please help?

Hi,We successfully integrated the messages API to send emails through Intercom from our app. Now I'm wondering if there is any way to track these emails, like you can do on Intercom Web Interface messages:  Thanks in advance.

Is there an app/integration to ask users for app store reviews directly on Intercom. I know there are plenty to ask for reviews through the chat, but those are not connected in any way to the app store. Thanks!

Hi All, We raised this with the partnership team and on GitHub itself but adding here for visibility. We (and others) pushed an enormous amount of fixes to this library in October last year and it still hasn't been released and as a result, the library doesn't fully support 2.0. https://github.com/intercom/intercom-php/p> Can we get some Intercom resources to finish what needs to be done and get it current again? We'd rather not have to branch it and run our own, only to have to merge back to Intercom if it's subsequently released.