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2181 Topics
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User775New Participant
asked in Apps & Integrations
What is the least dev heavy solution to ingesting Mixpanel events into Intercom?

Hello! I'm researching ways of importing our Mixpanel events into Intercom.  The current integration doesn't support the type of Mixpanel data we'd like to push into Intercom (e.g. Project Count, Task Count, Schedule Count etc).  Intercom support recommended we create a custom API to push these Mixpanel data events, however our Dev team is at capacity and we don't have the resources to code a custom solution.  Are there any other dev-light options available? I've investigated using Zapier however it looks like you can't trigger from Mixpanel to Intercom (just the other way around). Is there an option to manually ingest Mixpanel data into Intercom via csv upload?  Appreciate any and all suggestions! Thanks.

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Employee
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eTaskunNew Participant
asked in Mobile SDKs
iOS SDK: Crash occurs when Intercom opens a deep link from Messenger

iOS SDK 10.0.3 (also reproduced in all next SDK versions), iOS 14+I send a message that includes a deep link associated with app. The deep link opens normally by click on Intercom message notification, but I receive a crash when click the link on Intercom Messenger:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[ICMPostViewController presentationContext]: unrecognized selector sent to instance 0x1194b6660'The some rows from stack trace:#6 0x00000001075cebc4 in -[ICMRootViewController closeIntercomModalWithCompletion:] at /Users/distiller/project/IntercomSDK/Classes/Presentation/Common/Windows/ICMRootViewController.m:368   #11 0x00000001873e2c98 in -[NSNotificationCenter postNotificationName:object:userInfo:] ()   #12 0x00000001075784b8 in +[ICMLinkOpener openCustomSchemeURL:] at /Users/distiller/project/IntercomSDK/Classes/Core/Link Handling/ICMLinkOpener.m:93Could you help me to fix it? Also I have a two different URL scheme for D

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User2280New Participant
asked in API & Webhooks
I don't understand how I can add a location when I create a lead. And is it possible?

Here is my request body:{ "email": "test@gmail.com", "role": "lead", "name": "First_name Second_name", "created_at": "123123123", "custom_attributes": { "Plan": "Plus", "Facebook": "https://facebook.comquot; } } 

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Employee
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User772Connector
asked in Apps & Integrations
What's the best app to rate customer satisfaction?

What's the best app to rate customer satisfaction?

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John S15New Participant
asked in Intercom Community
Is it possible to have someone set our Intercom up for us?

Is it possible to have someone set our Intercom up for us?

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Eric Fitz
Employee
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KokoNew Participant
asked in Apps & Integrations
How do I set up out of office messages for WhatsApp Messenger?

Our organisation teaches Maths online to young high school learners. We chat with our contacts via WhatsApp Messenger. Is there a way to set up automatic messages for them when they contact us outside office hours? We would ideally like one automatic reply to be set up for weekdays, and a different message for weekends. Is that possible? We like to send each of our learners a reminder an hour before their class begins. To achieve that, we had to set up an integration with Octopods and Twilio. Do we need to set up a similar integration for these automatic out-of-office messages, or is this something we can actually do out of the box with Intercom? I would appreciate any advice or links to useful articles that you could share.

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Employee
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Marco PNew Participant
asked in API & Webhooks
Have webhooks been updated to unsubscribe contacts from subscription types?

Have webhooks been updated to the subscription types feature? I need to synchronize my app with subscription preferences expressed by the users. I'm currently using user.unsubscribed webhook to keep track of cancelling subscriptions from emails link, but now I've been asked by the product team to update our outbound to different subscription types, therefore I need a more specific notification. Is this webhook already implemented? Thanks

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User2263New Participant
asked in Apps & Integrations
How do I automatically create a lead in Salesforce?

We have an after hours bot. I'd like to automatically create a lead record in Salesforce. Anyone know if this is possible?

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Employee
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User350New Participant
asked in Mobile SDKs
iOS status bar color bug

Hi intercom. The bug related to the status bar on iOS is still happening. I have reported this bug a year ago but it was shortly introduced back. I have updated the library to the latest version and added a video related to it. https://github.com/ppamorim/t-pro-intercom-bug/p>

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Anurag MConnector
asked in API & Webhooks
Search admin or teammate by email?

I have a scenario where I need to check wether the admin with a particular email exists then, assign a conversation to him. So, I want to check if an admin exists with that email.But as per API doc, I am unable to find any good api to do so, instead I have to hit Get All admins, and the filter the admin from it. Is it expected or any better solution?

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Employee
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GokselNew Participant
posted in Mobile SDKs
Why does my iOS app crash on Intercom's React Native SDK?

I integrate intercom to my reactnative app. Android app works perfectly but IOS app constantly crash. We are experiencing random crashes, not in a specific scenario. How can i solve this? React-Core (0.64.0)Intercom (11.0.1)intercom-react-native (2.0.1):Intercom (~> 11.0.0)IOS Deployment Target 13 By the way, there is no crash while running on the emulator.

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Employee
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Nitin G13New Participant
asked in Mobile SDKs
Intercom android SDK v 10.6.1 is crashing on the app launch.

We are in process of supporting Android 12 and upgrading our app to use AGP 7+ for which we are also updating to JDK11. We have used intercom version 10.6.1 for android app. The app is crashing everytime. The stack trace is as below. --------------------------------------------------------------------------------------------------------------------------------------- Fatal Exception: java.lang.IllegalArgumentException: Unable to create call adapter for interface com.instabug.library.lr0 for method MessengerApi.updateUser at retrofit2.Utils.methodError(Utils.java:54) at retrofit2.HttpServiceMethod.createCallAdapter(HttpServiceMethod.java:116) at retrofit2.HttpServiceMethod.parseAnnotations(HttpServiceMethod.java:67) at retrofit2.ServiceMethod.parseAnnotations(ServiceMethod.java:39) at retrofit2.Retrofit.loadServiceMethod(Retrofit.java:202) at retrofit2.Retrofit$1.invoke(Retrofit.java:160) at java.lang.reflect.Proxy.invoke(Proxy.java:1

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User2226New Participant
asked in API & Webhooks
API-created in-app - how do I choose badge or snippet?

Is there any way to create a conversation with delivery option of badge or snipped?I couldn't find something in the API docs.

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Eric Fitz
Employee
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Alex E11New Participant
asked in API & Webhooks
[Improvement] Allow the Intercom JS API to bubble exceptions up to the caller

I have a small piece of JS that attaches itself to anchor elements that link to an Intercom Article. When these anchors are clicked I intercept the event and call the `Intercom( 'showArticle', articleId )` API method. This works as expected. However, in local testing with a test environment those Article ID's are obviously not present. As expected, this fails and throws some errors in the console. This got me thinking about providing graceful fallback. Would it be possible to bubble these exceptions up to the caller so that I could catch and handle appropriately? In this case I would open the anchors link as if nothing happened. The goal here is to know about a failure with Intercom and have the opportunity to provide a graceful alternative for the user. This could mean that developers will need to handle exceptions bubbling from the API calls, a potentially disruptive change. Or, some kind of callback argument that can receive an error.

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Employee
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User2226New Participant
asked in API & Webhooks
Get event which triggered a conversation

Hey there, I created a transactional message from an event and I would like to get the events custom data in my webhook, once the user answered to the conversation. From the api I don't see any way to get the event which triggered the conversation. Can you help me out here?Another option would be to listen for created events and trigger the conversation myself and add the meta data from the event as custom_attributes to the conversation. But how do I tell the API to send the conversation as snipped? Thanks upfront

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Innovator ✨
Adam WInnovator
asked in Reporting
If we switch up our Office Hours to cope with holidays, will they reflect in the reporting?

Specifically, if we changed the hours to say, remove a Monday, would we see that accommodated in the MRT stats, etc. going forward? Or would setting it for one week, and then reverting them, negate the Office Hours/MRT calculations?

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Innovator ✨
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User2157New Participant
asked in Reporting
How can I get reporting data for one specific conversation?

Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

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User969New Participant
asked in Apps & Integrations
Does Intercom have a Discord integration?

I was wondering if there is a proper bot for Discord that integrates with Intercom? Something like this one: https://www.zendesk.com/apps/support/394881/discord/But better, looking at the one-star reviews.

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Rohit SNew Participant
asked in Apps & Integrations
Is there a way to define URL for the options of component type `single-select` in canvas-kit?

Let's say I have rendered a `single-select` component in the messenger which contains 10 options. Now, when the user selects one of the options in the `single-select` component I want to open a survey URL using the Intercom action component type `sheet` inside the messenger, which contains an NPS question and its options.  Once the URL is opened in Iframe, I want to highlight the choice which the user has selected. Basically, when the user selects one of the options in the `single-select` component, I want to get the id of the selected choice and pass it dynamically in the URL to highlight that choice.

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Eric Fitz
Employee
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Tech SNew Participant
asked in API & Webhooks
How do I export conversation attributes from Intercom to Gitlab?

Hi everyone, I would like to extract some conversations from intercom to gitlab through API. I could have most of the conversation information, but I can't get the information details in the right panel. What is the good endpoint to use ? Regards

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Innovator ✨
Adam WInnovator
asked in Reporting
Anyone have any easy (or easier) methods to convert Intercom's exported CSV files from a Custom Report into a consistent one?

Currently, the output is a text field that isn't consistent, instead it varies based on the content. So I can have results of 17m 2s; 16m; 11m 52s; etc. which don't allow easy conversion to numbers/time in any way.  The ideal would be for them to be in 24 hour format, so for the above examples:00:17:02; 00:16:00; 00:11:52But even if we could just get to: 17m 02s; 16m 00s; 11m 52s would be an improvement :)  This is a huge hassle to fix when trying to manipulate the data and in the end I'm stuck with manually updating and fixing them by eye (I am no Excel/GSheets macro expert).

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Employee
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PiaConnector
asked in Apps & Integrations
Example of Zendesk articles within the Messenger?

Hi there! 👋 ​Is anyone using Help Center in Zendesk and Intercom to communicate with customers? I would like to know what the app looks like in the messenger if your articles are in the Zendesk. If I have understood correctly, it would be possible to insert an app in messenger that lets your customers browse articles within a messenger. But does it look like the same as Intercom´s own Article app? If someone knows an example of that kind of solution, would much appreciate 🙏

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Employee
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User2230New Participant
asked in Apps & Integrations
Is it possible to integrate Intercom with a physical display?

Does anyone know if an app or integration exists that displays CRM data? For example, as someone signs up a display in the office has a nice looking interface that shows the currently active users?

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Employee
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Ida JNew Participant
asked in Reporting
How can I pull conversation volume for weekends only?

Hi, Just wondering if anyone else has found a good way to pull stats on volume for just weekends only (aside from selecting day by day manually?) I'm wanting to look at the average number of chats coming in for Saturdays and Sundays months at the time to better understand staffing needs for weekends.

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Employee
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Mason TNew Participant
asked in Apps & Integrations
Can't save 'learn more' URL - requirement for new integration app review

Hi friends,  I'm not able to save a website link to the 'learn more' URL. This was verified by a customer rep via the Intercom app last Friday as a bug.  This is the last requirement for us to move forward with our app review, and we've been blocked for a week. I wanted to double-check to make sure this problem made it to the correct team for handling, and if there's an ETA for a fix?  Thanks!

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Eric Fitz
Employee
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