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I'm a newbie, with limited Python knowledge. I built a Canvas Kit, connected to Zapier and SFDC, but not sure how to deploy it live for my team and workspace. Can someone help me? Thanks!

Hello, it's me again with the new question about API and webhooks explicitly. I've noticed strange behavior with 'user.tag.created':When you add only one tag at a time - you get user with this tag in tags field. But when I add a bunch of them user doesn't seem to include new ones in 'tags' field.  Below in my payload you can see that created tag (id: 4783953) is not present in user's tags.I want to know is it expected behavior or no? Thanks in advance Here you can see body of my notification: "body": { "type": "notification_event", "app_id": "ep13p0k7", "data": { "type": "notification_event_data", "item": { "type": "user_tag", "user": { "type": "user", "id": "5f8ffb5d6ed4af944328b4dc", "anonymous": false, "email": "lars@mail.com", "name": "Lars Quincy&q

Hey Connectors! Just to let you all know that I've blocked a user - Lime Plane 806 - because they were blocked as spam in our own instance of Intercom. Let me know if you have any questions!

Hey Connectors! Just to let you all know that a user was auto-blocked - Turquoise Bear 403 - for posting spammy content in the community. They were clearly not using it for the spirit in which it was intended! They're also our first user who was auto-blocked for hitting our rate limit 😅

We are looking to integrate a form application for e.g. Bug Report and CSAT.. What are your experiences? Any recommendations? We are currently looking at NativeApps and DataScope

I was wondering where the best spot would be to find stats on outbound messages sent via API calls. The info I am looking for is just how many messages are sent out this way per month.

Fix-It Friday! Happy Friday, Connectors! Once again, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Which bulk actions would you like in the Inbox? (this is a request from me, go nuts with feedback!)How are other companies track support KPIs?Can I make changes to Series that would work for leads/users already in the Series?How can I get sending stats on outbound messages I've sent through the API?[Webhooks] User in 'user.tag.created' only have old tags after adding a bunch of new ones Happy fixing!

Hi, not sure if it's a bug but there are some inconsistencies in webhook notifications. I described some of them here https://forum.intercom.com/s/question/0D52G00004dXbOBSA0/webhooks-user-in-usertagcreated-only-have-old-tags-after-adding-a-bunch-of-new-onesand here https://forum.intercom.com/s/question/0D52G00004dX4uWSAS/different-payloads-for-same-types-from-webhooks-and-rest/p> Currently the biggest concerns for me are: 1) user doesn't have new tags in 'user.tag.created'/'contact.tag.created'; 2) Name is missing in Company in 'company.created' sometimes Thanks in advance 

I installed Shopify and I can see a Shopify section in my customers data panel inbox.However, when I search for one of my products in that section I get no result.How to fix that ?

After updating to more recent versions from 7.1.0, we are getting: Caused by: java.lang.IllegalStateException: You cannot call Glide.get() in registerComponents(), use the provided Glide instance instead    at io.intercom.com.bumptech.glide.Glide.checkAndInitializeGlide(Glide.java:172)    at io.intercom.com.bumptech.glide.Glide.get(Glide.java:160)    at io.intercom.com.bumptech.glide.Glide.getRetriever(Glide.java:612)    at io.intercom.com.bumptech.glide.Glide.with(Glide.java:638)    at io.intercom.android.sdk.Injector.getOverlayPresenter(Injector.java:220)    at io.intercom.android.sdk.RealIntercom.create(RealIntercom.java:78)    at io.intercom.android.sdk.Intercom.initialize(Intercom.java:69)    at me.sphere.app.data.interactors.IntercomInteractorImpl.initIntercom(IntercomInteractor.kt:24)    at me.sphere.app.data.interactors.IntercomInteractorImpl.logEvent(IntercomInteractor.kt:41) Our application has no dependencies to Glide.

Want to know our approach to integrations and how one with the Intercom brings our processes to the next level? Check this out https://blog.fibery.io/fibery-approach-to-integration//p>

Some of our users are having difficulties sending us a message. Any ideas? :)

When the visitors initiate the chat , We are collecting basic info from users, Our requirement is,When the users filled our form then we just need to send out our meeting link to the users automatically, Is it doable through Custom Bot or API? If yes, Which API will suits for us? Is there any option to share the room link (3rd party Meeting Link) via intercom. We have their 3rd party API With us, Much appreciated if anyone gives solution,

For example: Webhook-model has event conversation.user.created which seems to return Conversation type.But if I request the same conversation by id from REST api (i.e. GET /conversations/id) the one from webhook and the one from REST will have different properties . E.g in the webhook's one there is no Source field and not all conversation parts are present. The same goes to contacts If it's intended maybe types from webhook model should be documented separately?

Hi there, According to docs , GET /admins should return Admin Object which includes 'job_title' field.But it doesn't.  Here are the corresponding requests:  1) /admins endpoint (no job_title)```GET https://api.intercom.io/admins/p>  { "type": "admin.list", "admins": [ { "type": "admin", "email": "admin@mail.com", "id": "4325747", "name": "Admin Admin", "away_mode_enabled": false, "away_mode_reassign": false, "has_inbox_seat": true, "team_ids": [] }, { "type": "admin", "email": "operator+ep13p0k7@intercom.io", "id": "4427542", "name": "Operator", "away_mode_enabled": fals

*THIS COMPETITION IS NOW CLOSED*   You could win the chance to write a guest post on a topic of your choice for the Inside Intercom blog, which has more than 100,000 readers every month. All Inside Intercom blog posts are promoted across our social channels, which have a further 130,000 followers. You must be at the “Confident” level of membership or above to be in with a chance to win. If you're still at the “Curious” level, you can earn the extra points you need by asking, answering, or upvoting questions, as well as posting, commenting, or liking content in our community groups.  If you have any questions, just comment on this post! @General Chit Chat​ 

I have the problem that we need to update many organizations (> 100k ) on a regular basis ideally via a bulk call. Reading https://developers.intercom.com/intercom-api-reference/reference#update-contactI see no reference to any bulk action.

Fix-It Friday! Happy Friday, Connectors! As is tradition, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Is there a reason my post is not finding the tagged user?Why does the Shopify Inbox app return no results for products?How to link copied existing messages together?Looking for the best way to create and manage escalation SLAs (This is really an inbox AND reporting question). Happy fixing! 

I have around 6000+ test usres in our account and we are about to go live. I have checked and found out that intercom provides delete user API in version 1.4. I have tried the v1.4 user list API and it is working but when I tried the delete usre API, I believe I got the success response. But when I checked the user list API again, I can still see the user and in intercom interface also I can see the same user. So I am confused now that whether the delete user API actually works or not? Can you please confirm? A quick response will be much appreciated.

How can i customize "book a demo" app for users to make it - Book a tutorial

Api Response  { "type": "error.list", "request_id": "001abpf1ufhhbsgi1ku0", "errors": [   {     "code": "server_error",     "message": "Server Error"   } ]} Value passing  custom_attributes : {"Status": "Active"}

Our company uses Looker for data and analytics with our product. The Product team uses all of the different data stats collected from different places to define the product adaption, UX/UI, and Voice of the Customer.We use Segment to collect data from different sources, including Intercom. The issue I'm running into is Segment will not update their Intercom API from 1.x to the newest 2.2 which provides many updates for customer support.We are either going to have to build our own integration directly from Intercom to Looker (not ideal at all) or possibly someone from Intercom can connect with Segment to move this along?

Fix-It Friday! Happy Friday, Connectors! As always, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Reckon you can help with these? Company's created_at is always unknownAnyone using Segment for data? Their connection with the Intercom API is outdatedI'd like to trigger a series that starts when someone clicks on a link in an email or in-app message.How can I stop a custom bot opening on the main website and a subpage at the same time? Happy fixing!

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

Hi Everyone,Could someone give me some nice pointers on the best metrics on how our SDR and Sales Exec Team work together when it comes to passing/managing leads? Might be more subtle ones along with the obvious ones. Thanks!