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2188 Topics
M
MazenNew Participant
asked in Apps & Integrations
Could not get unknown property 'cdvCompileSdkVersion' on build

Hi,I'm trying to add intercom to my ionic app, I'm using the official plugin for intercom, it is working on IOS, but with android I'm getting `Could not get unknown property 'cdvCompileSdkVersion'` error message after building the app with ionic.

170
Eric Fitz
Employee
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User1047New Participant
asked in API & Webhooks
How to fetch conversation statistics?

I'm making an API call to list conversations using the example on the right here: https://developers.intercom.com/intercom-api-reference/reference#list-conversations/p> But unlike the example response, the response I am getting doesn't contain statistics for the conversation. Am I doing something wrong?  Note that I already removed the '\' from the beginning of the example request which I think is there by mistake? The request runs correcltly, it's just missing parts of the conversation model. Thanks!

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Roy
Top Expert ✨
A
Anonymous
asked in Intercom Community
Why do you think more businesses are shifting their attention to conversational support?

This week we’re chatting with some of the leaders featured in our Ultimate Guide to Conversational Support. But we’d love to get our Connectors thoughts on the topic of conversational support too. So we’re asking you the question: Why do you think more businesses are shifting their attention to conversational support? Enter your thoughts below and we’ll share your answers on March 25th during our webinar Strategies for modern, conversational support  Also, if you have any questions for our panel, share them below too 😊   

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Brent
Super User ✨
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User1033New Participant
asked in Apps & Integrations
How Intercom chat messages be sent to a MS.Teams channels?

Previously we used Slack but are migrating to MS.Teams.  While on Slack we had a web-hook style integration that allowed a Slack channel to receive and send. Now on MS.Teams we are trying to find a way of replicating the functionality. Can anyone share or help with this challenge?

1260
Roy
Top Expert ✨
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PiaConnector
asked in Apps & Integrations
How to interpret Google Analytics events flow with Intercom events?

Hi! You can find some numbers of the certain event flow from our GA below but what these mean and how they are interpreted? Does 1st event flow mean that there are 840 times certain bot has been triggered in that specific time period? But what do mean those 640 through traffic and 100 final events? And how about 2nd event flow. Does it mean how many of those the bot has been triggered to have actually viewed the bot? And how is ”viewed” calculated? (And the same question: What is the difference between through traffic and final event) And what actually is 3rd event flow? Event Category, Action and Label are similar to 1st event flow but the numbers of course are different. How can this 3rd event flow be interpreted? 1st Event flow:Event Category: Intercom MessengerEvent Action: Triggered MessageEvent Label: Custom Bot ID ´145133´840 Actions(740 through traffic and 100 final event) 2nd Event flow:Event Category: Intercom MessengerEvent Action: Viewed MessageEvent Label: Custom Bot ID ´

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Eric Fitz
Employee
C
Cory BActive User
asked in API & Webhooks
Is it possible to update conversation ratings through the API? If not, is it on the roadmap?

Is it possible to update conversation ratings through the API? If not, is it on the roadmap?

960
Eric Fitz
Employee
A
AdriánNew Participant
asked in API & Webhooks
Is it possible to start out a tour programmatically if the tour is defined inside a series?

Hi! I'm able to start tours using its corresponding URL: Ex: https://mydomain.com/page?product_tour_id=*** and using a JavaScript call too: Intercom('startTour', ***); Nevertheless, if the tour is part of a series, it seems that it doesn't work. In the JS Console I see a network call to: POST https://api-iam.intercom.io/messenger/web/tours/***/fetch but the response is 404 - Not Found. Is it possible to start out a tour programmatically if the tour is defined inside a series? Thanks!

3340
Milan
Top Expert ✨
R
RaechelNew Participant
asked in Apps & Integrations
Why is Zapier mapping my Company Name as Company ID?

Hello! I'm using Squarespace w/ MemberSpace Plugin and using Zapier to pass user data to Intercom. It's mostly working except Company Name is coming in as Company id — any hints?

910
Roy
Top Expert ✨
T
TaurenNew Participant
asked in Apps & Integrations
Hello, I am looking to integrate intercom -> salesforce but would like customer's query to appear as a unique Case in salesforce and not a lead. Is this possible? Many thanks.

Hello, I am looking to integrate intercom -> salesforce but would like customer's query to appear as a unique Case in salesforce and not a lead. Is this possible? Many thanks.

340
Roy
Top Expert ✨
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PlumNew Participant
posted in Apps & Integrations
How to build an app for intercom

HI I want to create an app for intercom can I use our current website for building an app and how to link canvas kit.

170
Eric Fitz
Employee
J
Jeremy G12New Participant
asked in Apps & Integrations
How can I send tickets from my ticketing system to Intercom?

We have a ticketing system we use at my company and I am looking for a way to Automatically send a conversation from intercom over to it and have a ticket created in that system. Is there anyone who has done something similar to this?

700
Eric Fitz
Employee
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User967New Participant
asked in Apps & Integrations
How to modify the message input (in the agent inbox) depending on the conversation platform/origin.

Hi, I'm looking to integrate Discord with Intercom. We added the intercom Facebook app/integration and noticed it restricted the inbox message input to text/emoticon options (see attached image).We'd like to restrict the message input for our discord app/integration as well, however, we cannot find any references to the message input in the API/canvas kit. Thanks, Justin Luce

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Eric Fitz
Employee
P
PlumNew Participant
asked in Apps & Integrations
how to call api in canvas kit.

I have to call an api in my app using canvas kit.

520
Eric Fitz
Employee
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User316New Participant
asked in Reporting
Is it possible to export the number of conversations?

Hi, I would like to export the number of conversations received (on a monthly, and weekly basis) from the past 12 months.  Is this possible? Really hoping it is, so I don't have to go through the data myself!

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U
J
Jennifer ZNew Participant
asked in Reporting
Can I remove access to reporting for certain teammates?

Hi everyone, in my team the reporting doesn't really match up with how we individually work, and as such I'd like to remove access for my team members so they don't get distracted comparing each others stats. Any ideas?

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J
T
Tim L12New Participant
asked in API & Webhooks
How can I reset my client secret?

I need help resetting my client secret, I didn't see (or find) a way to do it from the app console, I'm guessing a support rep needs to help. Thanks!

910
Eric Fitz
Employee
J
James ANew Participant
asked in API & Webhooks
How does Intercom derive the "active now" status for contacts?

How do you derive the active now status for a user? This is shown via a "green dot" next to their icon in the contacts list. I would like this info when using the API.

290
Eric Fitz
Employee
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User1005New Participant
asked in API & Webhooks
How can I update user or company data when an event triggers?

Hi,I am trying to use an event from my app to update user or company data on their profile.For example I want to fire the event "add apple" and this would update the "apple count" on the user or company profile.I know how to send an event using Intercom('trackEvent', 'event name'); and I know how that I can update user data using Intercom('update', userdata); but I would like to use the event itself to update the data.Is this somehow possible ?

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Eric Fitz
Employee
U
User21New Participant
posted in API & Webhooks
Schema for table relationships

Does anyone know of a document that details how the tables join together. What I thought would be straight forward seems a little strange as you end up with lots of many to many relationships.

180
Eric Fitz
Employee
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Hey Connectors! It's time for Fix-It Friday once again!

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Is it possible to update the anonymous_id parameter of the contact object?Schema for table relationshipsShare Product Tours within a Series as additional help during Inbox conversations. Happy fixing!

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Eric Fitz
Employee
M
Mitchell L11New Participant
asked in API & Webhooks
Is it possible to update the anonymous_id parameter of the contact object?

Hi there everyone, At the moment, under the hood, the Intercom messenger is sending requests with an anonymous_id field when it is tracking Leads on our website. Is there a way of updating this anonymous_id property ? At the moment when an event is tracked it makes an API call to POST https://api-iam.intercom.io/messenger/web/eventsand I can see part of the request payload:I believe this anonymous_id also corresponds to one of the Intercom tracking cookies: intercom-id-<APP_ID> and also the visitorId ? I'm trying to update the value of this anonymous_id but not sure how to accomplish this. Do I need to overwrite the value of the Intercom cookie in order to achieve this ? Some help would be much appreciated. Cheers

2300
Eric Fitz
Employee
A
Ahmad FNew Participant
asked in Apps & Integrations
How do I create multiple canvases for my app?

Since there are only 2 endpoints = initialize and submit, how do I create multiple canvases for my app? My app has 2 forms, filling the first leads to second, and filling that displays a message. Since thats 3 canvases in all, I'm wondering how it's done.

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A
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Will ONew Participant
asked in Apps & Integrations
Past the 14 day app submission review window, can't get a response from support. Can I get my app reviewed?

Hey there, hate to turn to the forums for this kind of request but my messages through the intercom widget have gone unread for 2 days. Our team submitted an app 15 days ago and haven't yet received a review. It was a very thorough submission, so I'd be surprised if there was something we left out that made it hard to review. We're hoping to launch our product soon, and Intercom integration is a huge selling point to our pilot customers. Is there someone I can get in touch with about getting it looked at? Hopefully you can look up my app review submission from my account here, but if you need more information to find it please let me know.

110
Eric Fitz
Employee
I
Inter C12New Participant
asked in Settings, Security & Permissions
Is Intercom HIPAA compliant?

Is Intercom HIPAA compliant?

10032
Roy
Top Expert ✨
U
User518New Participant
asked in Settings, Security & Permissions
We are a HIPAA compliant company and so do not want to use the JS provided by intercom due to the security risk. Does anyone know of a way to implement the service without using JS that calls every time?

We are a HIPAA compliant company and so do not want to use the JS provided by intercom due to the security risk. Does anyone know of a way to implement the service without using JS that calls every time?

380
Eric Fitz
Employee
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