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2182 Topics
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AlfiaNew Participant
asked in Apps & Integrations
how to update Salesforce contacts monthly from intercom

There is a list of users in intercom called Active. This list has active users last 30 days with more than 1 web session. can we monthly update the contacts on salesforce based on these? How do do it

280
Daniel M15
Employee
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Mohamed A11New Participant
asked in Mobile SDKs
Can't connect Intercom on Android

I set up all the requirements but show me this error  E/Intercom: Failed to register or update user: Unable to resolve host "krb1eidw-android": No address associated with hostname

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Daniel M15
Employee
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User1283New Participant
asked in Reporting
Hello. How can I get an overview / report that shows an overview of the number of mail waiting longest? I want an overview of the number of emails that have been waiting for 6 days, 5 days, 4 days, etc.

Today I scroll down in the mailbox, but this is inaccurate and time consuming.

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Employee
Kevin Bendixen
Top Expert ✨
Kevin BendixenTop Expert
asked in Intercom Community
Interconnected doesn't know I'm logged in

It looks like Intercom doesn't know that I'm already logged in. Noticed this a few days ago, it still wants me to join the community even though I'm already logged in. Was anything changed?  

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Diana Tripac
Intercom Team
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Alix BNew Participant
asked in Apps & Integrations
How can I send a Delighted survey when a conversation is closed?

The documentation for the Delighted integration claims to have an option to trigger a survey send when the conversation is closed, but I'm not seeing that option during set up. Do I have to create a segment for recently closed conversations? Has anyone successfully set this up? I was excited when I saw the integration but it doesn't behave as advertised.

340
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Employee
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User1266New Participant
asked in Mobile SDKs
Using React Native Intercom, is it possible to use Posts, but handle it in the mobile app to trigger a custom flow ?

We'd like to trigger a custom "rating feedback" in our mobile app. We have some specific need for the flow and the component, so we need to develop it custom. However when it comes to setup a campaign and automation, using our users data, Intercom is the best ! So we were wondering if there were anyway we could setup a Campaign (e.g Posts ? Banners ? Tours), but instead of displaying the Intercom interface or elements, instead catch an event to be able to display our own flow ? It could ressemble something like:React.useEffect(() => { const customPostsListener = Intercom.addEventListener( IntercomEvents.IntercomCustomPostReceived, (response) => { setDisplayCustomPost(true); } );   return () => { customPostsListener.remove(); }; }, []);(well we'd also probably need some way of knowing if the users received the post while the app is offline, like a `Intercom.getPendingCustomPosts()`) This would be awesome since we

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Innovator ✨
Denis TaranetsActive User
asked in Apps & Integrations
What are the best practices for multilingual support?

Hello, Intercom community.I'm working on a wider list of languages to support and would like to ask if someone faced the same task and have some advice to share. Help Portal - open and shut case, Intercom has a convenient system to manage articles in different languages. Series - It seems that a separate series for each language should be created? Looks like a hustle. Maybe there are some workarounds that I'm not aware of? Inbox - Is there any app that would make it easier for a human agent to chat in different languages (incoming/outgoing messages translator or smth like that) All advice will be highly appreciated. 👐

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Daniel M15
Employee
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User2159New Participant
asked in Customer FAQ
How to integrate Switch with DialPad (telephony)

We use DialPad for telephony. DialPad has told me that they require that in order to forward a number, it must be confirmed by calling and confirming with a response (like pressing 1). However, Switch simply texts, and does not call so I am unable to confirm email forwarding. Anyone have success yet?

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Employee
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AnoopConnector
asked in Apps & Integrations
How do I pass lead qualification data from Intercom to IBM Watson?

I have integrated IBM Watson to the intercom. Could anyone help me how to pass the Qualification data (email or account number or name) from intercom to Watson?

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Ravi BNew Participant
asked in API & Webhooks
Sending canvas app to conversation through API

Usecase: We have a requirement to create an canvas app and serve it through an API. I could create an app and also serve it through conversation message from Agent view but I am not quite sure how to send it through API. When I intercept intercom UI (Through network monitor) and how it sends app in conversation it does three things Configures the card Initializes the cardSends the card in conversation {"app_id":"----","conversation_id":"15","blocks":[{"type":"messengerCard","canvas":{"id":"-----" Is there any way to do the same thing using API?

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Simon BConnector
asked in Mobile SDKs
After updating to iOS SDK 12.3.0 my Xcode console stopped working properly and I have seen a lot of new warnings

When I use the console (e.g. to `po` something) in Xcode, now I geterror: expression failed to parse: error: virtual filesystem overlay file '/Users/distiller/project/DerivedData/archive/Build/Intermediates.noindex/ArchiveIntermediates/IntercomSDK-Dynamic/IntermediateBuildFilesPath/IntercomSDK.build/Release-iphonesimulator/IntercomSDK-Dynamic.build/all-product-headers.yaml' not found error: virtual filesystem overlay file '/Users/distiller/project/DerivedData/archive/Build/Intermediates.noindex/ArchiveIntermediates/IntercomSDK-Dynamic/IntermediateBuildFilesPath/IntercomSDK.build/Release-iphonesimulator/IntercomSDK-Dynamic.build/all-product-headers.yaml' not found   error: couldn't IRGen expression. Please check the above error messages for possible root causes.I'm not sure what "distiller" is — that is not my username. The implication is that the library is using an absolute path when it shouldn't be.  When I go back to an earlier version of my rep

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Daniel M15
Employee
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User1261New Participant
asked in Intercom Community
How to automate the rule?

Does anybody know if there is a way to set up a rule that will automatically mark the start date and end date (properties) based on some actions (changing the stage of a project)?

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Employee
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User1791New Participant
asked in Settings, Security & Permissions
How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

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Employee
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Anton K12New Participant
asked in Mobile SDKs
Intercom Android SDK 10.6.1 crash IllegalArgumentException Key 'limit' not found

Hi. I have some crashes in app with integrated Intercom Android SDK 10.6.1. Stack trace is:Fatal Exception: java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=840666861, result=-1, data=Intent { (has extras) }} to activity {com.healbe.healbegobe/io.intercom.android.sdk.activities.IntercomMessengerActivity}: java.lang.IllegalArgumentException: Key 'limit' not found in '40MBを越えるファイルは送信できません' at android.app.ActivityThread.deliverResults(ActivityThread.java:5311) at android.app.ActivityThread.handleSendResult(ActivityThread.java:5350) at android.app.servertransaction.ActivityResultItem.execute(ActivityResultItem.java:54) at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:9

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Diana Tripac
Intercom Team
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GennaroNew Participant
asked in Settings, Security & Permissions
can i search for a closed conversation by User id?

can i search for a closed conversation by User id?

3170
Brent
Super User ✨
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User1784New Participant
asked in Apps & Integrations
Receiving hits of Intercom Webhook twice with same payload.

I have configured intercom webhook for user.created, user.replied and admin.replied. Now when i reply to a conversation i only receive one hit for webhook which is working fine. But when i reply from intercom parrot as a customer, i am receiving 2 different hits with same payload for user.replied with a difference of few mili-seconds. I am attaching screenshots of both payloads with time received and of the topics selected for webhook

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Employee
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Ross B12New Participant
asked in Mobile SDKs
What is the Android equivalent of "IntercomDidStartNewConversationNotification" from the iOS Intercom SDK?

I'm trying to figure out how to detect an Intercom Message was sent from our app. This is achievable in the iOS SDK using the "IntercomDidStartNewConversationNotification" NSNotification, albeit without knowing what the message actually was. Is there any way using the Android SDK? Doesn't look like there is... I'm a bit confused why there are hardly any callbacks or notifications within the Mobile clients when certain important events occur. Is this really not a requested feature?

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Daniel M15
Employee
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SarperNew Participant
asked in API & Webhooks
Create conversation model and create message model have server error

Hi,For create_message and create_conversation have same error. create_message_url = "https://api.intercom.io/messagesquot;create_conversation_url = "https://api.intercom.io/conversationsquot; create_message:{"type":"error.list","request_id":"0000gs3ckh0kbkfn1i4g","errors":[{"code":"server_error","message":"Server Error"}]} create_conversation:{"type":"error.list","request_id":"00b89n0esi3jhj96s2og","errors":[{"code":"server_error","message":"Server Error"}]} Thanks for helping.

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Employee
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JasmynNew Participant
asked in Reporting
Does "Time to last close (seconds)" include time a conversation was snoozed?

Is "Time to last close (seconds)" in the export report the total time from first open to last closed, not including any time it was snoozed? Is there a way to get just the total time the conversation was actively being worked not snoozed? Our Median time to close has increased and I have been diving into the conversations and reporting and don't see anything that has significantly changed that would be driving that number.

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AlfiaNew Participant
asked in Apps & Integrations
Salesforce integration - Turn off sync to activities

I dont want to sync to the intercom chats to Salesforce activity. How to change this?

300
A
Employee
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sureshNew Participant
asked in API & Webhooks
Send HTML emails from messages API

Hello, We are using messages API "https://api.intercom.io/messagesquot; to send emails to intercom users from our website.We are trying to send email with HTML but look like API don't support for HTML version. So We have created custom templates into intercom system.  Right now we are looking for to send emails with custom templates, please let us know how we can send emails with template from API. Thanks

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Employee
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Ozan UNew Participant
asked in API & Webhooks
Can I update the "title" field of a conversation?

I saw another question here, and the answer was referring to tags, but I would like to update the title field of the conversation via API, the update endpoint doesn't seem to work for that.

790
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Employee
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Martin S13New Participant
asked in Reporting
Hey, is there a chance to get additional columns into the data export? I'd like to get questions/answers exported prior a chat is routed to an agent (chat part handled by operator; questions as header). That would help us to streamline the data. Than

Hey, is there a chance to get additional columns into the data export? I'd like to get questions/answers exported prior a chat is routed to an agent (chat part handled by operator; questions as header). That would help us to streamline the data. Thank you

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Employee
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Christian RNew Participant
asked in Apps & Integrations
[Bug] Intercom breaks on SPA while navigating back & forth via browser navigation buttons

To reproduce this bug I used this repository project https://github.com/intercom/example-single-page-app-install which contains bare minimum - react router & intercom. Follow the instructions to set it up in repository description. Steps to reproduce:Open the project on new tab/page (without any navigation history)Click on About and then on Home linksOpen up the intercom and wait till it loads it's contentsGo back in navigation history 2 timesGo forth in navigation history 2 timesIntercom breaks / becomes unresponsive and transparent  There may be more ways of reproducing this bug, but this is the most consistent that I found.

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Diana Tripac
Intercom Team
S
Shashank KNew Participant
asked in API & Webhooks
We are using Intercom's direct integration with whatsapp. Earlier we were using a service called octopod which used to set the phone number and we used that and some intercom apis to add our custom attributes to intercom contacts.

Since we migrated directly to intercom, there is no phone number attribute, there is a Whatsapp Number attribute on the intercom website but when we use the contact or conversation apis, we are unable to get the Whatsapp Number. How can we get the Whatsapp Number using contact ID ?

1090
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Employee
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