Popular Topics

Lisa B13New Participant

Is the Surveys feature available on my Early Stage plan?

1600

Lisa B13New Participant

How is the Customer Satisfaction metric calculated?

2070

Lisa B13New Participant

Why is the Company Name field blank in the Surveys report?

1580

IlaNew Participant

how to add facebook from app market place

it says ( to get this feature ) and theres no way to even register for monthly paid account

1340

Is there a way to set a blocked list or allowed list for Outbound email in a Test Workspace?

WesNew Participant

Apps & Integrations

I would like to add QA and developer emails to a allow list for our test environment and block all other outbound emails by default. Is there any way to set that up in Intercom?

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Lisa B11Employee

What happens when I pause a Series?

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Lisa B11Employee

Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

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Lisa B11Employee

Can how I prevent new users entering a Series?

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Lisa B11Employee

What order will my messages in my Series send in? How do I get them to send in X order?

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Lisa B11Employee

Why did a user in my Series hit the goal / not hit the goal?

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Raphael B11New Participant

how do I switch back from html editing to text editing?

1820

Is it possible to put a custom app on a contact page (Contacts)?

Kirill KNew Participant

Apps & Integrations

Hi everyone. Hope you are doing well I've developed a custom Intercom application that works properly in Inbox (within a conversation page). It's created according this documentation with help of build-in Canvas Kit. I need to put this app in Contacts (with a contact details page) to let my teammates communicate with our customers faster. As of right now, they have to manually create a conversation first to do an action with the custom app. But this documentation page says that custom apps can be integrated with Inbox pages only. I've seen some screenshots with a public app available in Intercom app store located on a contact page. But I don't see any settings how put my app there. Is it technically possible?

2460

ShivprasadNew Participant

Hoe can i send html response in conversation reply

Hi,According to https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversation it says "Notes accept some HTML formatting." I am using below html as <html> <body> <h4>Share screen recordings</h4><br> <img src="{video_icon}" alt="no image"> <a href='{record_link}' style="margin-top:30px; text-align:center; display:block;" >Record your screen</a> </body> </html> However the style part is missing in the output. Can some one guide me what limitation exists on HTML formatting. I wanted to post an app in the reply, but i do not see any rest api where i can embed App in the conversation reply. That's the reson i am posting html form of my app rather than canvas. Kindly let me know if this is possible

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Paul M11Employee

How to add a title/subject to the conversations in the New Inbox?

The conversation title/subject has moved in the New Inbox it used to be here 👇

9390

What metric does the response time use?

User1862New Participant

Reporting

How does the whole response time works. Do i need to snooze them always? What if i receive an email 5 minutes after i left the office but answer immediately if i entere the office the next day. Does it counts all hours in between?Thanks

4620

Joshua WNew Participant

How do I add intercom to an angular app

Followed the instructions, but don't see the blue bubble at the bottom right

25960

Settings, Security & Permissions

User1861New Participant

Why is Intercom not showing on our site?

I installed our intercom code on our square space site just like the intercom article said under code injection in the header section. However, it is not working. It will not show on my site: https://sellshark.comcan someone help?

2540

AeronNew Participant

Is there a way to get only a single field, or a specific list of fields back when querying an object?

For example, if I want to just get the name of the company, or the date it was created back when I look up the ID? I know that in general I could just ignore the rest, but I'm trying to do this within a Custom Action, and I don't necessarily want to write the whole company object back to the Person I'm looking it up for. For context on why I'm doing this rather than associating that Person directly to the Company, I don't want to pollute my Companies with non-employees of said Company. However, I'd still like to be able to look up what Company they are requesting support for so that we can customize their experience when they are interacting with a bot.

1670

UnmuktNew Participant

App Review process: Questions wrt oAuth and Webflow

Background: We are building an integration with Intercom for our Application suite. We want the O-Auth flow in Intercom enabled for our users. As we understand it, this would require us to go through the App Review process from Intercom. Questions: 1. Can we change the oAuth URL before/after review?2. Can we change the webhook before/after review?3. We want the installation of our Intercom plugin only via our web app itself, how long can we have the app approved but unlisted on Intercom?4. Does Intercom need access to our webhook code to test, given that there is nothing else on our Intercom app?

1510

I would like to know if there is any way to extract the information of the maximum response time in a conversation (admin replies after a contact reply) by API.

User2446New Participant

Reporting

I need to do an analysis about my team's response time, but for that I need to extract the maximum response time information in each conversation (admin replies after a contact reply).

650

I want to sync ALL users and companies to my CRM together with ALL historical conversations

IsaakNew Participant

Apps & Integrations

My problem is that I want to sync ALL users and companies to my CRM AND ALL historical conversations - so when we engage with a customer for onboarding and account management activities we can see all support history via Intercom. I need to sync conversations to my CRM - we are now using Close (having used Hubspot and Pipedrive previously) Something similar to this here: https://www.intercom.com/help/en/articles/2128216-hubspot-app-send-leads-and-conversations-to-hubspot(but needs to import all historical) Currently, we are dancing between the two platforms (not very well or fun). I have spent a bunch of time being a (far too complex) integration with Zapier but I think this ultimately ends in frustration as it needs to be something more native or adequately supported by Intercom. It's also a bit of a data governance issue for us because if Intercom dies on us we don't have these records anywhere else. How can I sync all historical conversations to an external service?

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Within the Customer Support --> Conversations dashboard there is a tooltip for "The number of unique conversations closed", does the Closed volume only report on those requests which were also created within this date range?

User1345New Participant

Reporting

510

Intercom iOS gives no update when new messages are coming.

User1810New Participant

Mobile SDKs

I'm developing iOS app using intercom iOS SDK. Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or goes into background mode, then comes again in foreground mode your help is required?

2120

Hasnain ZNew Participant

How to attach contacts to a new company? Unable to do so as the new company isn't accessible.

Created a new company:curl https://api.intercom.io/companies\ -X POST \ -H 'Authorization:Bearer <AuthToken>' \ -H 'Accept: application/json' \ -H 'Content-Type:application/json' -d ' { "name": "Test Company", "company_id": "18ac530", }'It was created successfully. Then used the Intercom generated id for it to attach it to a contact:$ curl https://api.intercom.io/contacts/62fe23da8c9c889b4c86b884/companies\ -X POST \ -H 'Authorization:Bearer <AuthToken>' \ -H 'Accept:application/json' -d '{ "id": <intercom_id for the company> }'Got an error, company not found. The docs say that a company must have at least 1 user to be listed and accessible. But this is a Catch-22 how am I supposed to add users if I am unable to access the company. To confirm, that my initial call to create the company was indeed successful, I ran this:curl \ -s https://api.intercom.io/com

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