I can't get my PT to start....the preview works just fine. The url is correct, the site is correct but when I'm on that page no pop-up!
Best answer by Anonymous
Hi Zi!
Brian here from Intercom (I actually create a lot of our tours and run into this issue sometimes when testing)
This could be related to the the CSS selector used for step 2 of your tour.
If your tour looks like this:
Step 1: post
Step 2: pointer
Step 3: pointer... etc
If the CSS Selector for step 2 is broken/repeated elsewhere on the page - this can cause the tour not to appear, even though step 1 is fine.
So short answer - if you have a post as step 1 - its likely not the problem - check step 2, ensure the selector is unique - (you can also annotate the html to make pink selectors appear which makes tours a lot more robust) Check out this article towards the end.
Testing your tour
- Another way to narrow down whats actually happening here would be to change the second step to a completely different element, set the tour live and check if it triggers.
- I would always recommend to test your tours by setting them live and targeting them at your own email, instead of using preview. (Preview is great but it's better to test them 'as live'.
Hope this helps.
Brian
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