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Sending proactive message only if user has completed the Product Tour

  • 10 July 2024
  • 1 reply
  • 38 views

How can I determine the users who have completed the welcome product tour and send a proactive message only after the product tour, so that the message doesn’t show up at the same time with the product tour?

Best answer by Ebenezer.Laleye

Hi @Nadine ! Ebenezer here from Engineering Support👋.

You could probably do this through the use of our Series function.

You would create a Series that would only progress to the proactive messages section when the user has completed the product tour.

This Article we have will help you set this up 👇

https://www.intercom.com/help/en/articles/4425207-series-explained

Hope this helps!

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Hi @Nadine ! Ebenezer here from Engineering Support👋.

You could probably do this through the use of our Series function.

You would create a Series that would only progress to the proactive messages section when the user has completed the product tour.

This Article we have will help you set this up 👇

https://www.intercom.com/help/en/articles/4425207-series-explained

Hope this helps!


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