Update 💡
The Merge Conversations & Tickets feature is now in Beta again and our product team is happy to help you get access to it 🤩
Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the relevant article outlining how the feature works today.
Please feel free to share any feedback with our support team during the Beta; we’d love to hear how you’re getting on and if there are any improvements you’d like to see to this feature in future.
Click the link below to request access now.
Great News! Merge conversations & tickets feature is now available in beta! 🥳
That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it!
If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇
💡 Note: Please allow a few days to get access to this beta after sending the request. In the meantime, to learn more about the merging tickets and conversations beta, check out this article.