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New to Intercom Community? Start here ✨

  • March 21, 2023
  • 5 replies
  • 3802 views
New to Intercom Community? Start here ✨
Diana Tripac
Intercom Team
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Welcome to the Intercom Community! 👋  
Here is a welcome message from Des, Co-founder of Intercom 🤩

How to make the most of your membership?

  • Access the Product Q&A -Ask questions and hear back from other users and the Intercom Team.
     
  • Discover useful tips and workarounds from expert users and the Intercom Team.
     
  • Join User Groups to connect with like-minded users and elevate your knowledge.
     
  • Visit the “Product Wishlist” page to share product ideas and upvotes.
     
  • Access the Fin Sub-Community to learn, share feedback and connect with Fin Users and the Intercom Team.

 

Are you an Intercom Pro or Enthusiast? Join our Expert Program:

 

Ready to join and unlock your free membership benefits?

Diana Tripac | Leading Community @ Intercom

    5 replies

    R
    • Robert J Vega
    • New Participant
    • December 5, 2025

    How do I open a refund claim I can not navigate to claim forms

    Diana Tripac
    Intercom Team
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    • Diana TripacIntercom Team
    • Author
    • Leading the Community @ Intercom
    • December 9, 2025

    Hi ​@mateusz.leszkiewicz can you please help with that? 

    How do I open a refund claim I can not navigate to claim forms

    Diana Tripac | Leading Community @ Intercom
    mateusz.leszkiewicz
    Intercom Team
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    ​@Robert J Vega, please open up a conversation with us via Messenger in your Workspace and we will process this for you.

    Please let me know if you have any questions about this.

    Mateusz Leszkiewicz | Technical Support Engineer
    J
    • jasmin.n
    • New Participant
    • February 2, 2026

    Hi, 

    We’re currently using Intercom inboxes and workflows to assign tickets and respond to customer queries. As we continue to scale, we’re looking to revamp our existing process and would love to learn how other teams are approaching ticket triage and inbox management in Intercom.

    Specifically, we’re interested in best practices around:

    • Use of one inbox / triaging

    • Prioritization /Severity

    We’re keen to get the ball rolling on this revamp, so any ideas, suggestions, or examples of what’s worked well for others would be greatly appreciated. P.S we’ll be jumping on FIN soon. 

    Thanks in advance!

    J
    • jasmin.n
    • New Participant
    • February 10, 2026

    Hi ​@Diana Tripac ​@mateusz.leszkiewicz,

    Are you able to help me with my question?

    Thanks,

    Jasmin

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