| Community

Fin Q&A

Recently active
Help others

david829New Participant

How Do You Integrate Fin AI Agent with Custom Workflows for Small Businesses?

Hi Intercom Community,I’m exploring how to integrate Fin AI Agent into custom workflows for a small business to automate customer support. Any tips for setting this up efficiently?Details:Setup: Small business owner, using Intercom’s Inbox and Fin AI

6174

1 day ago

André WNew Participant

Train Fin

Customers just asking "agent" without giving Fin a chance 

Hi community 👋Has anyone found an effective way to handle customers who open a conversation by simply typing “agent”, without giving Fin / the AI Agent a chance to help?I’ve tried:general guidance encouraging self-serve first (minimal impact), and en

477

1 day ago

kedigi3291New Participant

Analyze Fin

Managing Medical Billing Time Limits by State for Better Revenue Cycle Control

Efficient revenue cycle management depends heavily on understanding and adhering to medical billing time limits by state. These limits determine how quickly claims must be submitted to insurance providers after services are rendered. Failure to comp

2 days ago

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

3 days ago

Teresa ÖhlingerNew Participant

Deploy Fin

Unexpected Auto‑Translation: Workflow Message Text Translated to English (despite non-English workflow setup)

Our workflows are fully set up in a non‑English language, with auto‑translate turned off. Fin detects the user’s language correctly, and the reply buttons display in the intended language — but the message text itself is being translated into English

672

7 days ago

Caroline LevisonNew Participant

Analyze Fin

Add CX score as an accepted field for the search conversations API

I want to be able to use the API to search for conversations with a certain CX score within a particular date range. Can you please add CX score to Accepted-Fields? https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversation

1325

9 days ago

pgranoffNew Participant

Train Fin

Random (Unwanted) Product Recommendations with Fin/Shopify/Zendesk Intergratio

We're using the Fin AI Agent on a Shopify store with only light integration to Zendesk (mostly using Fin to handle customer questions about our site, products, and policies via chat—no complex workflows or heavy ticketing yet). We have thousands of p

461

10 days ago

yangNew Participant

Fin FAQs

Intercom React Native + Expo: Messages not received while conversation screen is open (only arrive after navigating back)

Hi Intercom team,I’m integrating @intercom/intercom-react-native into a React Native 0.81.4 + Expo (prebuild) Android app, and I’m seeing an issue where new messages are not delivered while the Intercom conversation screen is open. They only appear a

190

16 days ago

AsyncQuery DevActive User

Analyze Fin

How does your team measure Fin AI performance?

How does your team measure Fin AI performance?We're trying to understand how different teams think about this. When you review Fin's performance, what signals do you actually look at?- Resolution rate vs. target- Handoff rate- Reopened conversations-

270

16 days ago

Harry GardnerNew Participant

Train Fin

How to ensure Fin returns product specific answers in a multi product knowledge base

Hi everyone,I’m looking for some guidance on best practices for using Fin with a knowledge base that supports multiple products within the same platform.Our platform now has three core product areas, and we’ve structured our knowledge base to reflect

1203

20 days ago

kedigi3291New Participant

Analyze Fin

Managing Medical Billing Time Limits by State for Better Revenue Cycle Control

2 days ago

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

3 days ago

yangNew Participant

Fin FAQs

Intercom React Native + Expo: Messages not received while conversation screen is open (only arrive after navigating back)

190

16 days ago

Kevin StevensNew Participant

Deploy Fin

Blank Widget Experience

We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem

1532

21 days ago

Artjom JanssenNew Participant

Deploy Fin

FIN is 'stuck'/'clogged'/frozen - eternally loading uploaded content & can't ingest new content

Our company offers software which contains databases our end users need for their work. The databases sometimes use difficult terminology that is hard to interpret for our users. In an attempt to improve the ‘readability’ of the databases, I have rec

1908

1 month ago

Ask your question

Events calendar

Fin & AI Expert Program

Join the Fin & AI Expert Program for the ultimate Fin experience!

Get certified, unlock exclusive benefits, share expertise, connect and learn from industry leaders.

User Leaderboard

Show full leaderboard

Fin Community

Fin Best Practices & Tips

Fin Product Wishlist

Fin Academy

Fin Help Center

Popular Fin Topics

Fin Q&A

Events calendar

Fin & AI Expert Program

User Leaderboard

Intercom Fin Resources

Fin, AI & Automation Blog

Fin Help Center Collection

Fin Courses & Training

Fin Community

Popular Fin Topics

Fin Q&A

Events calendar

Fin & AI Expert Program

User Leaderboard

Intercom Fin Resources

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded