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toilawiiNew Participant

Fin FAQs

ERR_Timed_OUT, how to fix that

I need to use Timebucks' chat support but I keep getting this error. What should I do?

7 hours ago

בן גטניוNew Participant

Train Fin

Fin not using audience-targeted Snippets despite correct configuration

Hi community, I'm trying to set up Fin to provide different responses to different audiences using audience-targeted Snippets, but Fin is completely ignoring them and not using them at all. What I've configured:• Created specific Audiences based on u

122

9 hours ago

Michel LenzNew Participant

Train Fin

Holiday Mode

I would like to set FIN over the holidays so that it informs customers that the wait time for human support may be a little longer. Where can I set what FIN responds when asked for human support?

842

13 hours ago

Dhwani SNew Participant

Train Fin

Where can I find Custom Answers?

Earlier, under Fin AI Agent → Train → Content, there was a Custom Answers tab within Content Sources, where I had added several custom answers.I no longer see the Custom Answers option in this section.Could you please clarify: How can I access the cu

843

4 days ago

Marion LecerfNew Participant

Fin Tips from Expert Users

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th

190

13 days ago

Charlie MarmuszewskiNew Participant

Train Fin

Collecting Fin's attributes

I would love to have an option to involve in only for collecting conversation Attributes. Right now it is not possible and any workaround works. Even if I create a special tag/inbox for collecting attributes Fin must be involved which means even if

1153

19 days ago

karan90xNew Participant

Test Fin

Fin AI billing for testing

Is there a way to mark a question as a test when checking if Fin AI agent is responding as expected after changing guidance? I have had members of my team ask various questions after uploading a “source of truth” to the knowledge base to ensure Fin i

551

19 days ago

Daniel RönnbergActive User

Fin Tips from Expert Users

Using Intercom as a Connector to ChatGPT – Tips & Tricks

Hi everyone!Hope this isn’t too off-topic. 🙂I recently discovered that it’s possible to connect Intercom directly to ChatGPT (at least with a Business license), and I’m really curious to hear how others, especially smaller support teams like ours, ar

361

19 days ago

Assaf BarnirNew Participant

Deploy Fin

How to configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"?

Hi all,Have you ever configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"? here is an fake image of my vision/needs Cheers!

991

21 days ago

Kevin KononenkoNew Participant

Train Fin

Getting quality responses to complex customer questions

Hi folks, I am a product manager on a no-code app building product for manufacturers. We allow process engineers to build apps and deploy them onto a manufacturing shop floor.Since app building is a creative process, and requires understanding of UI,

290

21 days ago

toilawiiNew Participant

Fin FAQs

ERR_Timed_OUT, how to fix that

I need to use Timebucks' chat support but I keep getting this error. What should I do?

7 hours ago

בן גטניוNew Participant

Train Fin

Fin not using audience-targeted Snippets despite correct configuration

122

9 hours ago

Dhwani SNew Participant

Train Fin

Where can I find Custom Answers?

843

4 days ago

Marion LecerfNew Participant

Fin Tips from Expert Users

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

190

13 days ago

Diana T11New Participant

Fin FAQs

Fin Audience defaults to "Everyone"

We have over 5,000 articles in this workspace, and that number continues to grow weekly as we onboard new products.With over 20 writers contributing, a common issue we've encountered is that the Fin Audience defaults to "Everyone". This often causes

340

29 days ago

fatiaNew Participant

Fin FAQs

Overriding user's initial message

Hi there! I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar. Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account. I have the da

1162

1 month ago

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