Fin Community

Allow custom auto-close timeouts for incomplete Workflow conversations

Please allow custom auto-close timeouts beyond the current 15-minute maximum for incomplete Workflow conversations. Our customers may need more than 15 minutes to read Fin’s answer and reply, especially on mobile or when they need to gather informati

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6 days ago

Beth-AnnEmployee

Fin Tips from the Intercom Team

Use AI for content creation and optimization

You can use AI tools like Claude or ChatGPT to: Repurpose internal content: Quickly convert internal documents and product updates into customer-friendly Help Center articles. Review and rewrite: Rephrase content to match customer language.

9385

9 days ago

zerodownresearcherNew Participant

Test Fin

Zerodown security test topic - ignore

harmless security test marker zdt77

180

12 days ago

michelvilsenNew Participant

Analyze Fin

How are you using Fin AI to improve customer support quality?

Hi everyone,I'm currently exploring different ways to improve customer support workflows using AI. I was wondering how other teams are measuring the quality of responses generated by Fin AI.A few questions I have:What metrics do you monitor the most?

791

12 days ago

VaishnaviNew Participant

Fin FAQs

Does Fin show embedded videos or guides in its answers?

Hi, I am able to embed how-to videos or guides in our help documentation pages. Can Fin automatically pick these videos and guides and show them in its answers? Is it possible today?

772

15 days ago

Jasmine BrownNew Participant

Fin Handoff Issue - Agent Replies not Appearing

Hi all,We're seeing an issue after conversations are handed off from Fin to Zendesk:Customer messages are successfully reaching Zendesk Conversations are being assigned to agents as expected Agents can reply from ZendeskHowever, the customer never re

660

19 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Support Stack E17: Did Fin leak that?

Someone at Fin got a worrying Slack message: a customer had used one of their internal feature flag names in a conversation. Had Fin leaked it?@Dawn, AI Knowledge Manager at Fin, answered that in under ten minutes with Operator — searching every art

250

20 days ago

noahassanNew Participant

Overriding Fin's default "connect to human" prompt to check for existing issue context first

Hi all,Looking for guidance on customizing Fin's default human handoff behavior (We use Fin over API).Right now, when a user asks for a human (Right from the first message), Fin responds with:"I understand you would like human support. Would you like

931

23 days ago

noahassanNew Participant

AI content readiness assessment for Fin

15 hours ago

Marius IburgNew Participant

Fin FAQs

How to disable/edit Fin's automatic handoff message?

271

1 day ago

Jasmine BrownNew Participant

Fin Handoff Issue - Agent Replies not Appearing

660

19 days ago

Cigdem KaraNew Participant

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Fin AI - Phone

Fin reads phone numbers too quickly Request: add a setting to slow down or format phone number delivery

420

1 month ago

online1312412New Participant

Analyze Fin

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

980

Anca LupituNew Participant

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

1280

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

1180

Submitted reviews should not appear as Unreviewed in All reviews

Rajit TheodoreNew Participant

Analyze Fin

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

1270

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

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