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ConorSuper User ✨

Someone at Fin got a worrying Slack message: a customer had used one of their internal feature flag names in a conversation. Had Fin leaked it?@Dawn, AI Knowledge Manager at Fin, answered that in under ten minutes with Operator — searching every art

10 hours ago

Benjamin RodriguezNew Participant

Deploy Fin

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

6023

3 days ago

Ericka.SotoNew Participant

Train Fin

Fin replying to team member

Hi, we have our workflow set up to allow 5 minutes to have a team member answer incoming chats and emails during office hours, Fin kicks in before the 5 minutes and answers the chat or email. When one our team members replies to a chat or email Fin

962

9 days ago

aestandanteNew Participant

Analyze Fin

Is there a way to make FIN AI to not abruptly close the chat once confirmed resolved?

Issue: Fin sometimes have a follow up question, “Is that what you were looking for?” / “Did that helped?”Customer replied: “ok” “okay thanks” “cool” “got it” BUT, they’re not totally done with their concern. This is affecting Fin CSAT.

3631

9 days ago

VaishnaviNew Participant

Fin FAQs

Does Fin show embedded videos or guides in its answers?

Hi, I am able to embed how-to videos or guides in our help documentation pages. Can Fin automatically pick these videos and guides and show them in its answers? Is it possible today?

461

9 days ago

TomodachiLifeROMNew Participant

Fin FAQs

How can I use Intercom to provide better support for a Nintendo gaming website with 3D game guides?

I'm working on a Nintendo-focused gaming website called TomodachiLifeROM, where I publish game guides, 3D-related content, and tutorials.I'm considering using Intercom to improve the support experience for visitors and would appreciate some advice.My

1021

16 days ago

noahassanNew Participant

Train Fin

Overriding Fin's default "connect to human" prompt to check for existing issue context first

Hi all,Looking for guidance on customizing Fin's default human handoff behavior (We use Fin over API).Right now, when a user asks for a human (Right from the first message), Fin responds with:"I understand you would like human support. Would you like

480

23 days ago

Lorena VigilNew Participant

Train Fin

Meeting owner to Salesforce record owner

With Fin for Sales, we aren't using the meeting booker integrations for qualified sales meetings. Instead, we route prospects with the gCal app to schedule meetings with sales reps based on territory. One limitation we've encountered is that we haven

791

25 days ago

Beth-AnnEmployee

Fin Tips from the Intercom Team

Use AI for content creation and optimization

You can use AI tools like Claude or ChatGPT to: Repurpose internal content: Quickly convert internal documents and product updates into customer-friendly Help Center articles. Review and rewrite: Rephrase content to match customer language.

8924

26 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Support Stack E15: Using Operator's magical memory

New Support Stack episode: I sat down with @Dawn, AI Knowledge Manager at Fin, to talk about the Operator feature most beta users miss — memory.She walks through what to save (style guide, content readiness framework, naming conventions), what to ke

501

27 days ago

noahassanNew Participant

Train Fin

Overriding Fin's default "connect to human" prompt to check for existing issue context first

480

23 days ago

Cigdem KaraNew Participant

Train Fin

Fin AI - Phone

Fin reads phone numbers too quickly Request: add a setting to slow down or format phone number delivery

330

30 days ago

online1312412New Participant

Analyze Fin

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

900

1 month ago

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

1180

1 month ago

בן גטניוConnector

Train Fin

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

1130

1 month ago

Rajit TheodoreNew Participant

Analyze Fin

Submitted reviews should not appear as Unreviewed in All reviews

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

1220

1 month ago

בן גטניוConnector

Train Fin

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

5454

2 months ago

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