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ParveshNew Participant

What happens when Fin gives a customer the wrong answer but nobody notices?

We've all spent time improving Fin's knowledge, testing answers and looking at resolution rates.But I'm curious about what happens after Fin actually sends the answer.Say Fin tells a customer:“Yes, you can get a full refund.”…but your actual policy d

121

53 minutes ago

ParveshNew Participant

Analyze Fin

How are you monitoring what Fin tells your customers?

Hey everyone 👋As Fin handles more customer conversations, I'm curious how teams are checking the actual responses being sent to customers.Not just whether Fin resolved the conversation but whether the response itself could create a problem.For exampl

181

58 minutes ago

TBelevskaInnovator ✨

Fin FAQs

How to migrate your tickets and knowledge base articles for Fin

Fin doesn't read your knowledge base the way a person does. It reads structure, tags, and outcomes. Get those wrong during migration, and resolution rate suffers from day one — even if every article technically "moved."Across Intercom's customer base

2 hours ago

ConorSuper User ✨

Train Fin

Building my first Fin Procedure: a "warts and all" video

I just published a new Support Stack Solo episode showing how I built my first Fin Procedure inside Intercom.Instead of just answering questions, this procedure turns Fin into a qualification concierge for my website. It asks a few questions, stores

2771

5 hours ago

בן גטניוConnector

Train Fin

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

6929

1 day ago

Gustavo A. SantaNew Participant

Test Fin

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

222

2 days ago

Benjamin RodriguezNew Participant

Deploy Fin

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

7034

2 days ago

helpmeNew Participant

Analyze Fin

TrendTrack Promo Code BESTCOUPON20: The Ultimate Savings Guide for 2026

If you are looking for the best trendtrack promo code BESTCOUPON20 to cut down your operational expenses, you are in the right place. Scaling an e-commerce brand or managing dropshipping campaigns requires serious data, and investing in premium intel

290

3 days ago

ParveshNew Participant

Analyze Fin

Compliance Monetering Tool for Intercom users

Hey everyone For those using Intercom with AI/automation, how are you currently monitoring the conversations happening in your workspace for things like:AI making an incorrect refund or pricing promiseIncorrect policy information being given to custo

201

6 days ago

בן גטניוConnector

Train Fin

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

1651

7 days ago

Gustavo A. SantaNew Participant

Test Fin

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

222

2 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

520

8 days ago

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