Fin Community

Collecting Fin's attributes 2.0

Charlie MarmuszewskiNew Participant

Analyze Fin

Hey again! I noticed there is an option to collect Fin’s attributes data which is great, but is there any chance to be able to collect attributes’ data without Fin answering? Is this something that we can expect any time in the future?

Eamon DavisNew Participant

Rolling out Video Channel

Hi all! Long-time listener, first-time caller 🙃I’m Eamon, and I lead Customer Ops at Playground. We’re exploring expanding our support channels to include video calls (e.g. Zoom).We serve daycare providers, who are often short on time and not always

Kevin StevensNew Participant

Blank Widget Experience

We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem

Nelson PenneyNew Participant

How to trigger survey using a URL?

Using the FIN workflow, I’d like to trigger a bot survey using a URL. I’d also want some metadata passed over from FIN through the URL to our survey tool. How can I accomplish this? Metadata examples:-FIN Conversation ID-Category

Nick DeCarloNew Participant

Guidance for bringing data into intercom for FIN

One thing we have been looking to do for a while is give fin access to simple status lookups for policies where payment is pending. The issue we are currently facing is that payment takes 3-5 business days to post on our platform (no clue why) howeve

1 day ago

ConorSuper User ✨

Join me on Monday for a live session about Procedures

If you've been using Intercom’s Fin AI agent for a while, you'll remember when Tasks were the way to control how Fin behaved. Procedures have changed the game — but not everyone's had the chance to get their head around what's actually different and

1 day ago

ConorSuper User ✨

Train Fin

Build an internal glossary to help Fin understand your customers AND your product better

In Ep. 11 of Support Stack, Gabriela Passeri (Knowledge Manager at AutoDS) walks through how they made Fin actually understand their product.Their key move was to build internal, Fin-enabled glossaries mapping customer language to product terminolog

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2 days ago

Marion LecerfNew Participant

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th

771

2 days ago

arupertNew Participant

Analyze Fin

CSAT Benchmark

Hi All, What are the benchmarks for bot-resolved CSAT? Our team is looking for a baseline as we implement our first round of AI/Fin improvements. Thanks!

502

3 days ago

Charlie MarmuszewskiNew Participant

Analyze Fin

Collecting Fin's attributes 2.0

Kevin StevensNew Participant

Blank Widget Experience

Nelson PenneyNew Participant

How to trigger survey using a URL?

Nick DeCarloNew Participant

Guidance for bringing data into intercom for FIN

1 day ago

Marion LecerfNew Participant

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

771

2 days ago

Artjom JanssenNew Participant

FIN is 'stuck'/'clogged'/frozen - eternally loading uploaded content & can't ingest new content

Our company offers software which contains databases our end users need for their work. The databases sometimes use difficult terminology that is hard to interpret for our users. In an attempt to improve the ‘readability’ of the databases, I have rec

948

4 days ago

Nico MagbirayInnovator ✨

Train Fin

Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it?

Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it? I noticed that when a user goes into the “Let FIN handle” node, there is no way out. The only option is to esca

582

9 days ago

Gustav RiedererNew Participant