Fin Community

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

2172

18 hours ago

online1312412New Participant

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to

120

online1312412New Participant

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

AudreyNew Participant

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

130

Share your Guidance Prompts!

Joe CaffreyActive User

Test Fin

Would love to keep a thread going of what prompts are working for your teams, so we can generate some best practices across the community. 🙌🏻Share away!

10645

7 days ago

Steve BujouvesNew Participant

Can I Turn off Fin asking me (as an intercom user) to rate the answers it provides me?

I find the in app Fin experience on intercom to be incredibly helpful and I use it all the time. However, I get so many “rate your conversation” emails that it is starting to get annoying. Is there a way that I can mute these? To be clear, this is my

2302

9 days ago

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

530

9 days ago

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

500

10 days ago

Nathaniel UrquiaNew Participant

Ability to Export Guidance

Ability to Export Guidance. Manually gathering guidance from 7 workspaces is too time consuming.

8144

10 days ago

antonio melaniNew Participant

How Do You Organize Help Center Content for Better User Experience?

271

12 hours ago

NumanAdamNew Participant

Creating back office tickets from negative CSATs for Fin

2172

18 hours ago

online1312412New Participant

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

120

online1312412New Participant

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

AudreyNew Participant

Has anyone cracked the Fin escalation timing problem?

130

Confluence sync as public

Anca LupituNew Participant

Deploy Fin

530

9 days ago

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

500

10 days ago

Alex TashaNew Participant

Deploy Fin

Rule slot competition issue

Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieve

1911

15 days ago

Rajit TheodoreNew Participant

Submitted reviews should not appear as Unreviewed in All reviews

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

710

15 days ago

aestandanteNew Participant