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ConorSuper User ✨

Support Stack E21: Fin Skills with Brian Branca from Fin

Skills were the unsung hero of Pioneer, and plenty of people are still asking what they are. @Brian Branca (yes, that infamous AI conversation designer!) shows a real skill in the beta, and we talk about when a procedure is still the right tool, whe

5 hours ago

Samuel ScherzingerNew Participant

asked in Deploy Fin

FIN suddenly hallucinates and no longer responds correctly.

Hey Community,we have issues setting up Intercom AI so it solves different Topic automatically. Can you help us?For some reason FIN suddenly and randomly answers with wrong answers.We tried everything (with and without guidance,...) All the Content s

10426

7 hours ago

Melissa MontesNew Participant

asked in Train Fin

Ingesting Long Dense Content for Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

9 hours ago

Artjom JanssenNew Participant

asked in Deploy Fin

FIN is 'stuck'/'clogged'/frozen - eternally loading uploaded content & can't ingest new content

Our company offers software which contains databases our end users need for their work. The databases sometimes use difficult terminology that is hard to interpret for our users. In an attempt to improve the ‘readability’ of the databases, I have rec

7229

1 day ago

Markell ParksNew Participant

asked in Train Fin

How can we effectively use audiences based on the conversation?

We have a number of products with a lot of overlapping terminology, and a lot of audiences that overlap with other audiences. This has made it difficult to target the information Fin uses very specifically. We have been considering setting audiences

4004

1 day ago

בן גטניוConnector

asked in Train Fin

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

73410

1 day ago

TrevorInnovator ✨

posted in Train Fin

How we trained Fin for Service to handle known bugs and escalate them apropriately

For a long time, keeping Fin up to date on bugs our customers hit was slow and manual. Bug tracking has to be quick and accurate, and it has to scale, and our old process wasn’t any of those. Then I learned about Fin Attributes. Here’s what we built

202

2 days ago

ConorSuper User ✨

posted in Fin Tips from Expert Users

Support Stack E20: Your Product Ships Daily. Why Is Your Help Centre Weeks Behind?

New Support Stack episode: Nivedha Venkatesh (Pageloop) walks through docs as code, where documentation lives with the product code and ships in the same pull request. We screenshare Mintlify’s public docs repo, then work out what Intercom and Fin te

7 days ago

RoyTop Expert ✨

posted in Deploy Fin

🎅 How to prepare your Fin AI Agent for Christmas 🎅

Hi everyone 👋 🎅 I wanted to share this with the community because I couldn't find a single article on how to get Fin ready for Christmas. There's plenty out there on getting support teams ready for the holidays, but nothing on the AI agent itself.I

1772

9 days ago

Dianah TripacLeading the Community @ Fin

posted in Fin Tips from Expert Users

Fin Pioneer & 2026 new launches

Our Fin Community Expert @Conor chats with Alan Gleeson from Otonomee about:→AI and humans together, and reaching a human should always be easy→ Fin Skills, for messy problems with no set path→ Fin for Success, moving Fin from reactive support into

210

14 days ago

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Melissa MontesNew Participant

asked in Train Fin

Ingesting Long Dense Content for Fin

9 hours ago

ParveshActive User

asked in Train Fin

Are Compliances Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

671

1 month ago

ConorSuper User ✨

asked in Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

790

1 month ago

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