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arab2344New Participant

The Gulf region is becoming a hub for professionals, investors, and entrepreneurs seeking new opportunities. Both the UAE and Saudi Arabia offer residency programs that provide legal frameworks for work and business operations. Understanding the diff

56 minutes ago

AmberK11New Participant

Analyze Fin

Curious other people's setting and logic for inactivity closure lengths

We use Fin’s inactivity auto close feature, initially this was set to a short 15 minutes but due to the nature of our clients industry it would not be uncommon for them to be away from the PC for 45 minutes or so. Last year the setting was changed to

13 hours ago

raghavhinduja26New Participant

Deploy Fin

Hinduja Swiss (Switzerland) IT-Professional-How can I export all user IDs or data using the API?

Hi everyone, I am Raghav Hinduja Swiss (Switzerland) based IT-professional. I’m trying to export all user IDs and related user data from Intercom using the API. I’ve looked at the docs but I’m not sure about the most efficient approach, especially fo

100

1 day ago

בן גטניוConnector

Train Fin

How can we control the frequency of Fin’s “Did that answer your question?” follow-up?

Hi everyone, We’re seeing Fin frequently sending a follow-up message after responses, like:“Did that answer your question?” / “Was this helpful?” In many cases it happens almost after every message, and it can feel repetitive for customers. Is there

171

2 days ago

Samuel ScherzingerNew Participant

Deploy Fin

FIN suddenly hallucinates and no longer responds correctly.

Hey Community,we have issues setting up Intercom AI so it solves different Topic automatically. Can you help us?For some reason FIN suddenly and randomly answers with wrong answers.We tried everything (with and without guidance,...) All the Content s

3835

4 days ago

בן גטניוConnector

Train Fin

Fin sometimes switches between masculine and feminine in Hebrew despite two Guidance rules

Hi everyone,Our bot communicates in Hebrew. Because Hebrew is gendered, we’re seeing an inconsistency: Fin sometimes replies in masculine form and sometimes in feminine form.Both of the following Guidance rules are under Communication style: Bot self

150

5 days ago

Benjamin RodriguezNew Participant

Deploy Fin

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

592

7 days ago

Nick G.New Participant

Test Fin

Batch Testing vs Preview

Has anyone experienced different responses when using batch test over preview? I feel like it does not have access to my full configuration like its persona. For example, I have renamed my Agent, but it will still refer to itself as Fin.

581

7 days ago

Philipp WinterNew Participant

Fin Tips from Expert Users

Manually turn off Fin for group conversations

Hey Intercom-Community.I would like to turn off Fin answers for group conversations, where our customers customer, our customer and our support are in a group conversation. I know that Fin will provide an inital answer based on the incoming E-Mail. A

140

8 days ago

Stephen BoucherNew Participant

Train Fin

Is there any way to have FIN automate holiday office closures?

I would like to setup for all of 2026 for FIN give advance notice when a holiday office closure is approaching and then set proper expectations for human responses during the holiday.I don’t want to create a separate workflow for each holiday. Apprec

792

8 days ago

arab2344New Participant

Train Fin

UAE vs Saudi Residency Work & Business

56 minutes ago

raghavhinduja26New Participant

Deploy Fin

Hinduja Swiss (Switzerland) IT-Professional-How can I export all user IDs or data using the API?

100

1 day ago

בן גטניוConnector

Train Fin

How can we control the frequency of Fin’s “Did that answer your question?” follow-up?

171

2 days ago

בן גטניוConnector

Train Fin

Fin sometimes switches between masculine and feminine in Hebrew despite two Guidance rules

150

5 days ago

Marion LecerfNew Participant

Fin Tips from Expert Users

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th

510

1 month ago

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