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growvernNew Participant

AI Homework Helper – Your Smart Companion for Faster, Better Learning

In the digital age, students need more than traditional study methods to stay ahead and that’s where an AI homework helper makes a real difference. This powerful online tool uses artificial intelligence to provide instant, accurate solutions to complex assignments across subjects like math, science, literature, and more.Whether you’re struggling with tough equations, need step-by-step explanations, or simply want to double-check your answers, an AI homework helper delivers reliable support anytime, anywhere.By combining advanced algorithms with an easy-to-use interface, these platforms help students save time, understand concepts more clearly, and boost their academic performance. Parents and educators can also rely on such tools to guide learners toward independent problem-solving while ensuring accuracy and efficiency.

16 hours ago

Malachi HopoateConnector

Train Fin

Content Suggestions by Ticket frequency within a defined date range

Friends! I LOVE the suggestions feature with Fin! I want to try and accomplish something that I feel would be table stakes but not sure how to go about it: I’d like to filter tickets we got last year within a specific date range (our customers are accountants, so for tax season), then I’d like Fin to aggregate and analyze the trends of the tickets and suggest where our content gaps are so that we can fill them preemptively and flatten the curve for the upcoming season. Anyone know how I might go about that?! Best, Malachi

704

4 days ago

Jackson KhanNew Participant

Deploy Fin

office hours when using Fin AI

Hi there, I'm trying to deploy Fin AI to our chat. We have office hours enabled, but Fin AI doesn't tell the user that wants to escalate to a human about the office hours. We don't have the plan to use workflows, only simple automations.I was wondering if there is anything we can do to let the customer know, if they want to escalate their chat from Fin AI to a human, and if it's after office hours, we set expectations about getting back to them as soon as an agent gets online? Right now it just says “routing to a live agent.” and then the chat sits in the unassigned bucket in Intercom, customer not knowing if anyone would actually respond.I tried putting office hours information in guidance but Fin didn’t use it.

215

4 days ago

prakashhinduja25New Participant

Deploy Fin

Prakash Hinduja (Switzerland) How do I resolve issues with getting repeatedly logged out of Intercom?

Hi Everyone, I am Prakash Hinduja, a financial advisor and consultant with roots in India and a home in Geneva, Switzerland. My career is dedicated to helping high-net-worth individuals and business leaders navigate the complexities of global investment and wealth management. Leveraging my strong background in international finance, I provide bespoke strategies that help clients significantly grow their financial holdings. It's because of these results that some of my clients have affectionately nicknamed me the Prakash Hinduja net worth booster.I'm getting repeatedly logged out of Intercom, and it's interrupting my workflow. I've already tried clearing my cache and checking my browser settings. Has anyone else experienced this, and do you have any suggestions on what else I could check?RegardsPrakash Hinduja Geneva, Switzerland (Swiss)

412

7 days ago

prakashhinduja25New Participant

Deploy Fin

Prakash Hinduja (India) How can I access Intercom partners for setup or expansion support?

I am Prakash Hinduja, a visionary financial strategist originally from Amritsar, India. Currently, I am based in Geneva, Switzerland (Swiss), where I continue to pursue global financial initiatives.Does anyone know how to access or get in touch with Intercom partners for help with setup or expanding our use of the platform? If you’ve worked with them before or have any tips on the process, I’d appreciate your suggestions!RegardsPrakash Hinduja Geneva, Switzerland (Swiss)

593

7 days ago

Katie LConnector

Train Fin

Updating Low Customer Sentiment Scores

Is there a way to train or edit customer sentiment within CX Scores assigned to a conversation? For example, I reviewed a low CX Score conversation and it was determined the customer was frustrated, but that was not the case when reading the customer's response. Any tips to reduce the number of low customer sentiment scores?

322

11 days ago

David BoringNew Participant

Train Fin

Customer Facing Defect Management via FIN

Hi Folks - I work for a small software company and we’ve been using FIN for a year or so. Its been doing really well and I am looking for different ways to improve its reach.One item I am curious to hear from this community about is defect management. If a user is chatting FIN about a bug, what are your underlying training processes for the bot to handle this? At the moment, our bot points towards a human agent but I would like to find ways to automate this.

322

11 days ago

Malachi HopoateConnector

Train Fin

Consulting/CSM

Friends, are there any Paid Consultations around Fin optimization? I’m wanting someone to hop on a call with me so that I can check my logic. I pulled ticket information via the MCP into claude and did some ticket analysis. We’ve learned what our top support gaps are and we created documentation with SME’s to fill those gaps especially on the troubleshooting side. The rub is that I don’t know how to effectively attribute the benefit of the document(s) that we created - to the potential improvement of Fin Resolution rate (nor by how much). Also, separate thought - is there a way to review edits that were updated through the suggestions in Train? Sorry for the vomit, I just want the effort we put it to count! :)

712

18 days ago

Laurent MalkaNew Participant

Test Fin

how can we include beamer feature requests in Fin AI?

What is the best way to feed FIN AI with Beamer feature requests? foe example, lead comes in and asks for a feature that is under development. Unless fin knows about the request, the answer will lead to a conversation.what I am trying to achieve is to streamline the conversation with additional context to increase engagement, conversion and retention.

982

25 days ago

Karl O' SullivanEmployee

Fin Tips from the Intercom Team

How we built a Fin Task for Incident Management

This Fin Task was designed to help customers quickly understand whether an issue they’re experiencing is related to a known incident, without needing to contact support directly. The goal was to make it feel fast, human, and reassuring while surfacing relevant technical information from our infrastructure. 🌍 Step 1: Detect the Customer’s Hosting RegionWe start by detecting the customer’s data hosting region, which is stored as a company-level attribute in Intercom. This attribute is critical — it allows the task to tailor its response and status checks to where the customer's workspace is hosted.Regions we support include:US Europe Australia If the region attribute is missing or unrecognized, the task defaults to US, and clearly explains this fallback behavior in the customer message (without speculating or misleading). 🔌 Step 2: Query the Incidents API via Region-Specific Data ConnectorsFor each supported region, we’ve set up a dedicated Fin Data Connector that calls our intern

1474

27 days ago

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