Fin Community

Integrate for Japanese

When I checked the Japanese inquiries in Fin AI's Performance, I found that all the content is displayed in English even though customers wrote in Japanese. Can you change it to as it was written?Also, could you add a feature to filter and select onl

381

Sohaib SultanNew Participant

Clarification on notifications during Fin AI "Talk to Human" handoff

I am currently setting up the Fin AI Agent. I have a question regarding the "Talk to a human" flow.When a user triggers the handoff to a human agent, how are the notifications handled for the assignee (or the team inbox)? Does the assignee receive an

171

AmberK11New Participant

Is there a way to make FIN AI not close a conversation ir did not resolve

Fin Involvement dropped

Today we noticed an issue with Fin failing to respond to tickets. There have been no changes to the workflow but for whatever reason it just hasn’t responded to queries. We noticed the increase in FRT and drop in involvement but looking back we are a

272

5 days ago

ArgNew Participant

Train Fin

I’ve noticed FIN closing some conversations because the user didn’t explicitly confirm escalation, even though the conditions for escalation were met. The rules I set were: Escalate if the user shows negative or neutral sentiment. Escalate when the

120

6 days ago

Diana TripacLeading the Community @ Intercom

Fin Tips from Expert Users

Fin Attributes: How to Use Fin Attributes for Escalations in Workflows & Tasks

Discover how to Use Fin Attributes for Escalations in Workflows & Tasks from Intercom Community Top Expert @Nathan Sudds 💡

150

9 days ago

Duygu DemirNew Participant

Optimize option for FIN needs some refurbish!

Issues:Once you add a content to a missing one and create either a snippet or article from it- you can never go back or see an audit trail of what you have actually done. There is no list anywhere where you can see which content gaps you have actu

161

10 days ago

Samuel ScherzingerNew Participant

Deploy Fin

FIN suddenly hallucinates and no longer responds correctly.

Hey Community,we have issues setting up Intercom AI so it solves different Topic automatically. Can you help us?For some reason FIN suddenly and randomly answers with wrong answers.We tried everything (with and without guidance,...) All the Content s

453

11 days ago

Tommy MainsInnovator ✨

Is anyone using Fin over API?

My company is anxiously awaiting the ability to access Fin through a channel API in our own bespoke messenger. Are any of you already doing something similar? If so, how’s that going?

291

12 days ago

Adam BengalNew Participant

How to handle users avoiding or circumventing Fin?

Hi Community! We are still newish to Intercom, launching in earnest in April of 2025, and have been slow-rolling it out to our users. We currently have Fin enabled for ~100 of our customers, with plans to double, then triple that number in the upcomi

141

12 days ago

Charlie MarmuszewskiNew Participant

Train Fin

Collecting Fin's attributes

3 days ago

AkiNew Participant

Integrate for Japanese

381

Sohaib SultanNew Participant

Clarification on notifications during Fin AI "Talk to Human" handoff

171

AmberK11New Participant

Is there a way to make FIN AI not close a conversation ir did not resolve

Fin Involvement dropped

272

5 days ago

ArgNew Participant

Train Fin

120

6 days ago

fatiaNew Participant