| Community

Fin Q&A

Recently active
Help others

How do I stop Fin from replying to conversations in the email channel if the customer CCs someone else?

A customer would reach out about a partnership and our Fin would rightly answer and suggest the customer reach out to partnership@, how sometimes the customers would then CC that email in the current conversation and Fin would not stop replying to bo

1 day ago

Greg_CNew Participant

Train Fin

How are you making Fin more proactive with session context?

I believe Fin is great when it answers from connected docs, but it gets a lot better when it can see what happened before the user opened chat. I am looking at three ways to make it more proactive:page/URL targeting in Workflows event-based triggers

261

1 day ago

Heather WillsonConnector

Test Fin

Escalation Rule triggering batch testing.

Hopefully I can describe this as simply as possible to see if this is expected or if anyone has run into this.I have an escalation rule set and live for audience A. I have batch testing setup in the test section and for each batch I set an audience B

231

1 day ago

Heather WillsonConnector

Test Fin

I cannot get fin to detect my fin attributes

I have converted my Conversation attributes for issue types to Fin attributes using the UI workflow. I have an “Other” attribute set with the exact wording that Intercom fin suggested in case it couldn’t detect any of the others from my descriptions.

4524

1 day ago

sscoksaNew Participant

Deploy Fin

financial institution compliance saudi

Hire Sidra Salman & Co. Chartered Accountants LLC, the best chartered accountants who understand your business vision and can offer practical advice with outcomes to assess. Our skilled team of professionals provides financial institution complia

2 days ago

dliitgroupNew Participant

Test Fin

Time and Attendance Software Saudi Arabia

DLI-IT Group delivers the finest HR software in Dubai for modern offices. You deserve a setup that tracks people without any manual errors. Our local specialists create platforms that lighten your workload every single morning. We know tech can be fr

3 days ago

dliitgroupNew Participant

Train Fin

time attendance system software Saudi Arabia

100

3 days ago

Kevin FurlongEmployee

Fin Tips from the Intercom Team

Use Fin to re-engage customers waiting on a first reply

Recently we made a small change with a big impact in our Intercom workspace. We’ve now enabled Fin to re-engage customers if their conversation hasn’t been picked up yet. After a set wait time, Fin checks back in: “While you're waiting, would you lik

7637

5 days ago

Lo WrightNew Participant

Train Fin

Assumed resolved conversations often unresolved

At present Fin has a wide gap between confirmed resolved conversations and assumed resolved conversations. Our Help Centre articles are updated, it’s usually regarding more complex or personalised queries. Whilst some of the assumed resolved conversa

510

9 days ago

Jackson KhanConnector

Train Fin

How to use "Other" guidance with Fin Voce?

We use the “Other” guidance heavily for our platform and voice isn’t supported yet. Wondering how other people have worked around this? I tried to update our FAQs as much as possible but there has been issues in which our Fin voice keeps repeating th

220

10 days ago

Jackson KhanConnector

Train Fin

How do I stop Fin from replying to conversations in the email channel if the customer CCs someone else?

1 day ago

Greg_CNew Participant

Train Fin

How are you making Fin more proactive with session context?

261

1 day ago

Heather WillsonConnector

Test Fin

Escalation Rule triggering batch testing.

231

1 day ago

dliitgroupNew Participant

Test Fin

Time and Attendance Software Saudi Arabia

3 days ago

dliitgroupNew Participant

Train Fin

time attendance system software Saudi Arabia

100

3 days ago

Lo WrightNew Participant

Train Fin

Assumed resolved conversations often unresolved

510

9 days ago

Michael LeighNew Participant

Train Fin

Sync Banner content to Fin AI knowledge base

When a Banner is active in Intercom, teams should have the option to make its content available to Fin as a knowledge source. When the Banner is paused or deleted, that content should be automatically removed from Fin's knowledge base without any man

280

13 days ago

Katee SafferConnector

Analyze Fin

How are you using Monitors and Scorecards?

Curious how others are approaching Monitors and scorecards in Intercom since the release. What types of conversations are you flagging? How are you structuring your scorecards? What criteria are you using to evaluate performance? How are you using th

460

16 days ago

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

280

26 days ago

yangNew Participant

Fin FAQs

Intercom React Native + Expo: Messages not received while conversation screen is open (only arrive after navigating back)

Hi Intercom team,I’m integrating @intercom/intercom-react-native into a React Native 0.81.4 + Expo (prebuild) Android app, and I’m seeing an issue where new messages are not delivered while the Intercom conversation screen is open. They only appear a

440

1 month ago

Ask your question

Events calendar

Fin & AI Expert Program

Join the Fin & AI Expert Program for the ultimate Fin experience!

Get certified, unlock exclusive benefits, share expertise, connect and learn from industry leaders.

User Leaderboard

Show full leaderboard

Fin Community

Fin Best Practices & Tips

Fin Product Wishlist

Fin Academy

Fin Help Center

Popular Fin Topics

Fin Q&A

Events calendar

Fin & AI Expert Program

User Leaderboard

Intercom Fin Resources

Fin, AI & Automation Blog

Fin Help Center Collection

Fin Courses & Training

Fin Community

Popular Fin Topics

Fin Q&A

Events calendar

Fin & AI Expert Program

User Leaderboard

Intercom Fin Resources

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded