Fin Community

Building my first Fin Procedure: a "warts and all" video

I just published a new Support Stack Solo episode showing how I built my first Fin Procedure inside Intercom.Instead of just answering questions, this procedure turns Fin into a qualification concierge for my website. It asks a few questions, stores

1 day ago

Sharon TieuNew Participant

How to turn off images in AI responses

I’d like to request assistance with turning off the image replies feature for our Fin AI Agent. Currently, Fin automatically includes up to three relevant images/GIFs from our support content in its responses, but we'd prefer to have text-only repli

1087

Nathaniel UrquiaNew Participant

Fin Voice: Option to view what document the Fin Voice is using (same with email and chat)

Fin Voice: Option to view what document or guidance the Fin Voice is using when answer the clients inquiry (same with email and chat).

131

Nathaniel UrquiaNew Participant

Ability to Rearrange Guidance

Ability to Rearrange Guidance. Make this section movable. This will help us Manage the old and new guidance better. Put an alphabetical option Include created by date or by person for better visibility (aside from change log) but change logs disappe

855

Nico MagbirayInnovator ✨

Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it?

Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it? I noticed that when a user goes into the “Let FIN handle” node, there is no way out. The only option is to esca

1394

Fin Tips from Expert Users

Marion LecerfNew Participant

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th

1132

Fin Tips from Expert Users

TrevorInnovator ✨

Feeding Fin Conversation Transcripts to other internal AI Tools

I’ve had great success over the last three weeks feeding Fin Conversation Transcripts that have a negative CX score, to our other internal AI chat tools, and working to improve Fin AI Agent immensely. (Our Fin Ai Agent Resolution rate has increase by

202

Fin Tips from Expert Users

Nick DeCarloNew Participant

Guidance for bringing data into intercom for FIN

One thing we have been looking to do for a while is give fin access to simple status lookups for policies where payment is pending. The issue we are currently facing is that payment takes 3-5 business days to post on our platform (no clue why) howeve

411

Kevin StevensNew Participant

Deploy Fin

Blank Widget Experience

462

47 minutes ago

Nathaniel UrquiaNew Participant

Fin Voice: Option to view what document the Fin Voice is using (same with email and chat)

Fin Voice: Option to view what document or guidance the Fin Voice is using when answer the clients inquiry (same with email and chat).

131

Gold Bracelet Styles for Men and Women

siiriusjewelsNew Participant

Analyze Fin

A gold bracelet is a timeless piece of jewellery that adds elegance and style to any look. From classic designs to modern styles, a bracelet is perfect for daily wear as well as special occasions. At Sirius Jewels, we offer beautifully crafted gold b

Gold Bracelet Styles for Men and Women

siriusjewelsNew Participant

Analyze Fin

A gold bracelet is one of the most elegant and popular pieces of jewelry worn by people all around the world. Gold has always been associated with luxury, beauty, and tradition. Because of its timeless appeal, gold jewelry continues to remain fashion

Unexpected Auto‑Translation: Workflow Message Text Translated to English (despite non-English workflow setup)

Teresa ÖhlingerNew Participant

Deploy Fin

Our workflows are fully set up in a non‑English language, with auto‑translate turned off. Fin detects the user’s language correctly, and the reply buttons display in the intended language — but the message text itself is being translated into English

240

Alex PetroiuNew Participant