🎉 Intercom Community Nominated for Two Awards — Cast Your Votes!
The one-stop Fin hub for accessing resources, connecting with peers & the Intercom team
See Fin tips from users and Intercom Team
Submit Fin ideas and share upvotes
Discover Fin courses and get certified
Explore Fin articles and FAQs
I need to use Timebucks' chat support but I keep getting this error. What should I do?
Hi community, I'm trying to set up Fin to provide different responses to different audiences using audience-targeted Snippets, but Fin is completely ignoring them and not using them at all. What I've configured:• Created specific Audiences based on u
I would like to set FIN over the holidays so that it informs customers that the wait time for human support may be a little longer. Where can I set what FIN responds when asked for human support?
Earlier, under Fin AI Agent → Train → Content, there was a Custom Answers tab within Content Sources, where I had added several custom answers.I no longer see the Custom Answers option in this section.Could you please clarify: How can I access the cu
Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th
I would love to have an option to involve in only for collecting conversation Attributes. Right now it is not possible and any workaround works. Even if I create a special tag/inbox for collecting attributes Fin must be involved which means even if
Is there a way to mark a question as a test when checking if Fin AI agent is responding as expected after changing guidance? I have had members of my team ask various questions after uploading a “source of truth” to the knowledge base to ensure Fin i
Hi everyone!Hope this isn’t too off-topic. 🙂I recently discovered that it’s possible to connect Intercom directly to ChatGPT (at least with a Business license), and I’m really curious to hear how others, especially smaller support teams like ours, ar
Hi all,Have you ever configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"? here is an fake image of my vision/needs Cheers!
Hi folks, I am a product manager on a no-code app building product for manufacturers. We allow process engineers to build apps and deploy them onto a manufacturing shop floor.Since app building is a creative process, and requires understanding of UI,
We have over 5,000 articles in this workspace, and that number continues to grow weekly as we onboard new products.With over 20 writers contributing, a common issue we've encountered is that the Fin Audience defaults to "Everyone". This often causes
Hi there! I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar. Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account. I have the da
Join the Fin & AI Expert Program for the ultimate Fin experience! Get certified, unlock exclusive benefits, share expertise, connect and learn from industry leaders.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.