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AudreyNew Participant

What is your daily routine to boost Fin AI performance? I

I want to establish a consistent daily ritual where I review Fin AI performance and make meaningful updates (I currently make content updates based on Fin AI DSAT ratings). I’ve already seen this post.What Intercom features do folks use in their dai

201

8 hours ago

Leti RelaxNew Participant

Test Fin

Batch Testing vs Preview

Has anyone experienced different responses when using batch test over preview? I feel like it does not have access to my full configuration like its persona. For example, I have renamed my Agent, but it will still refer to itself as Fin.

130

2 days ago

בן גטניוNew Participant

Train Fin

Can I customize the customer-facing message Fin sends when an escalation rule happens?

Hi everyone,We’re using Fin with an escalation rule that hands the conversation off to a human when certain conditions are met.Right now, when escalation triggers, Fin sends the customer a fixed handoff message that repeats word-for-word across conve

1587

4 days ago

ArgNew Participant

Train Fin

Is there a way to make FIN AI not close a conversation ir did not resolve

I’ve noticed FIN closing some conversations because the user didn’t explicitly confirm escalation, even though the conditions for escalation were met. The rules I set were: Escalate if the user shows negative or neutral sentiment. Escalate when the

2432

4 days ago

jonsan32New Participant

Test Fin

How can companies like AMC Concrete improve customer communication and project transparency?

I’m looking for best practices on how concrete service companies such as AMC Concrete can manage customer communication more effectively during residential and commercial projects.What tools or workflows work best for handling client inquiries, proje

991

9 days ago

Kristopher SeaveyNew Participant

Train Fin

Anyone come up with a way to get a report on when FIN answers incorrectly to an inquiry or provides inapplicable instructions?

We are a SaaS environment where FIN supports two separate products that are able to be connected to one another. We are working with audience content targeting and other documentation flows and guidance to ensure the proper resources and content are

1081

9 days ago

toilawiiNew Participant

Fin FAQs

ERR_Timed_OUT, how to fix that

I need to use Timebucks' chat support but I keep getting this error. What should I do?

420

12 days ago

בן גטניוNew Participant

Train Fin

Fin not using audience-targeted Snippets despite correct configuration

Hi community, I'm trying to set up Fin to provide different responses to different audiences using audience-targeted Snippets, but Fin is completely ignoring them and not using them at all. What I've configured:• Created specific Audiences based on u

1392

12 days ago

Michel LenzNew Participant

Train Fin

Holiday Mode

I would like to set FIN over the holidays so that it informs customers that the wait time for human support may be a little longer. Where can I set what FIN responds when asked for human support?

2082

13 days ago

Dhwani SNew Participant

Train Fin

Where can I find Custom Answers?

Earlier, under Fin AI Agent → Train → Content, there was a Custom Answers tab within Content Sources, where I had added several custom answers.I no longer see the Custom Answers option in this section.Could you please clarify: How can I access the cu

1983

17 days ago

Leti RelaxNew Participant

Test Fin

Batch Testing vs Preview

130

2 days ago

toilawiiNew Participant

Fin FAQs

ERR_Timed_OUT, how to fix that

I need to use Timebucks' chat support but I keep getting this error. What should I do?

420

12 days ago

Marion LecerfNew Participant

Fin Tips from Expert Users

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th

360

26 days ago

Diana T11New Participant

Fin FAQs

Fin Audience defaults to "Everyone"

We have over 5,000 articles in this workspace, and that number continues to grow weekly as we onboard new products.With over 20 writers contributing, a common issue we've encountered is that the Fin Audience defaults to "Everyone". This often causes

790

1 month ago

fatiaNew Participant

Fin FAQs

Overriding user's initial message

Hi there! I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar. Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account. I have the da

2132

2 months ago

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