Fin Community

Fin Handoff Issue - Agent Replies not Appearing

Hi all,We're seeing an issue after conversations are handed off from Fin to Zendesk:Customer messages are successfully reaching Zendesk Conversations are being assigned to agents as expected Agents can reply from ZendeskHowever, the customer never re

18 hours ago

ConorSuper User ✨

Fin Tips from Expert Users

Support Stack E17: Did Fin leak that?

Someone at Fin got a worrying Slack message: a customer had used one of their internal feature flag names in a conversation. Had Fin leaked it?@Dawn, AI Knowledge Manager at Fin, answered that in under ten minutes with Operator — searching every art

2 days ago

Benjamin RodriguezNew Participant

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

6033

4 days ago

Ericka.SotoNew Participant

Fin replying to team member

Hi, we have our workflow set up to allow 5 minutes to have a team member answer incoming chats and emails during office hours, Fin kicks in before the 5 minutes and answers the chat or email. When one our team members replies to a chat or email Fin

982

10 days ago

aestandanteNew Participant

Is there a way to make FIN AI to not abruptly close the chat once confirmed resolved?

Issue: Fin sometimes have a follow up question, “Is that what you were looking for?” / “Did that helped?”Customer replied: “ok” “okay thanks” “cool” “got it” BUT, they’re not totally done with their concern. This is affecting Fin CSAT.

3631

10 days ago

VaishnaviNew Participant

Fin FAQs

Does Fin show embedded videos or guides in its answers?

Hi, I am able to embed how-to videos or guides in our help documentation pages. Can Fin automatically pick these videos and guides and show them in its answers? Is it possible today?

461

10 days ago

TomodachiLifeROMNew Participant

Fin FAQs

How can I use Intercom to provide better support for a Nintendo gaming website with 3D game guides?

I'm working on a Nintendo-focused gaming website called TomodachiLifeROM, where I publish game guides, 3D-related content, and tutorials.I'm considering using Intercom to improve the support experience for visitors and would appreciate some advice.My

1021

18 days ago

noahassanNew Participant

Overriding Fin's default "connect to human" prompt to check for existing issue context first

Hi all,Looking for guidance on customizing Fin's default human handoff behavior (We use Fin over API).Right now, when a user asks for a human (Right from the first message), Fin responds with:"I understand you would like human support. Would you like

480

25 days ago

Lorena VigilNew Participant

Meeting owner to Salesforce record owner

With Fin for Sales, we aren't using the meeting booker integrations for qualified sales meetings. Instead, we route prospects with the gCal app to schedule meetings with sales reps based on territory. One limitation we've encountered is that we haven

791

26 days ago

michelvilsenNew Participant

How are you using Fin AI to improve customer support quality?

8 hours ago

Jasmine BrownNew Participant

Fin Handoff Issue - Agent Replies not Appearing

18 hours ago

noahassanNew Participant

Overriding Fin's default "connect to human" prompt to check for existing issue context first

480

25 days ago

Cigdem KaraNew Participant

Fin AI - Phone

Fin reads phone numbers too quickly Request: add a setting to slow down or format phone number delivery

330

online1312412New Participant

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

910

Anca LupituNew Participant

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

1180

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

1140

Rajit TheodoreNew Participant

Submitted reviews should not appear as Unreviewed in All reviews

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

1230

בן גטניוConnector