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In an existing email chain we currently have our settings to ‘send replies from inbound address’, appreciate there is another option of ‘teammate address’ but is it possible to switch between both options? i.e. in an existing email thread being able to select which email address you reply from, the same as you can in a new email/conversation?

In an existing email chain we currently have our settings to ‘send replies from inbound address’, appreciate there is another option of ‘teammate address’ but is it possible to switch between both options? i.e. in an existing email thread being able to select which email address you reply from, the same as you can in a new email/conversation?

Hi Beth,

I believe that, unfortunately, it is not possible to switch between "send replies from inbound address" and "teammate address" in an existing email thread. This setting is configured globally in Intercom settings, but it would be interesting to have the option to choose the outgoing address. Perhaps this could be a feature implemented in the future.

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