In an existing email chain we currently have our settings to ‘send replies from inbound address’, appreciate there is another option of ‘teammate address’ but is it possible to switch between both options? i.e. in an existing email thread being able to select which email address you reply from, the same as you can in a new email/conversation?
Answered
How to change sender email in an existing thread?
Best answer by Jacques Reynolds
Hey
In Intercom, you can control the address from which email conversation replies are sent by configuring the "Reply addresses" settings. You have three options: Inbound address, Teammate address, and Workspace email address.
However, on the back of what
This is a great idea though! I’ll definitely flag this as a feature request on your behalf. You can also check if this feature has been recorded on our Product Wishlist! You can search and upvote existing requests or create new requests. Check out the quick guide on how the Product Wishlist works here
Beth Owen-Smith wrote:
In an existing email chain we currently have our settings to ‘send replies from inbound address’, appreciate there is another option of ‘teammate address’ but is it possible to switch between both options? i.e. in an existing email thread being able to select which email address you reply from, the same as you can in a new email/conversation?
Hi Beth,
I believe that, unfortunately, it is not possible to switch between "send replies from inbound address" and "teammate address" in an existing email thread. This setting is configured globally in Intercom settings, but it would be interesting to have the option to choose the outgoing address. Perhaps this could be a feature implemented in the future.
1 person likes this
+4- Intercom Team
Hey
In Intercom, you can control the address from which email conversation replies are sent by configuring the "Reply addresses" settings. You have three options: Inbound address, Teammate address, and Workspace email address.
However, on the back of what
This is a great idea though! I’ll definitely flag this as a feature request on your behalf. You can also check if this feature has been recorded on our Product Wishlist! You can search and upvote existing requests or create new requests. Check out the quick guide on how the Product Wishlist works here
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