We are currently setting up our NPS scorer within Intercom Surveys. But, we are having trouble figuring out the best way to send this survey to a limited amount of customers each day (so, in batches). This is because we want to have an idea of our NPS score throughout the entire year, and not have this survey sent out to our full customer base on the same day. Because this wouldn’t be representative if the satisfaction on that day is lower than usual.
We do want to keep everything in one survey to make sure the Survey Report is insightful for all NPS responses.
I hope this makes sense and that someone can help us out 🙌
Best answer by Harsh .View original