Using React Native SDK, we’re experiencing a bit weird issue. When opening messenger, conversation topics are not shown. The strange thing is that this does not happen for all users. Some users can see conversation topics while others cannot. Could you help us guessing what might be the problem?
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When opening messenger, conversation topics are not shown
Best answer by Oseas
Hey
To investigate this further we would need more detailed information about the issue such as:
- Intercom SDK version used in your React app
- Android SDK the user is running
- Relevant links to user, bot, conversations…
Since this involves sensitive information about your users, I’ll go ahead and open a private conversation so we investigate it further. You’ll get updates on your email address.
For any other use experiencing this issue, I recommend opening a conversation through our Messenger so we can request the necessary information.
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