How do I create multiple tickets from the same conversation? I have customers making multiple requests in the same conversation. How do I handle this?
Answered
Creating multiple tickets from the same conversation
Best answer by Paul M11
Hey there
Paul here from Intercom Support!
A good option here might be to use the linked ticket feature like in this screenshot 👇🏻. With this you can create multiple tickets as you can see in this screenshot
Reply
Most helpful members this week
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.