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JIRA - Intercom connection

D
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Hi i was just trying to connect a jira project to intercom as we have done with some other projects and i got this message :

has anyone seen this before and managed to resolve it? i have jira cloud installed and like i mentioned we have done this with other projects in jira. Authentication is already verified.

 

 

Best answer by cameron.gumley

Hi @david meakin! Cam from the Support Engineering team here 👋

We are aware of an issue thats occurring with some third-party built Apps, like the Jira Cloud App built by Toolsplus, that are being used within EU hosted Intercom workspaces. Our Product Engineering team are actively investigating this and working towards a fix 👍

I’ll update you as and when any new developments or resolutions occur 😁

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    C
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    • Cam G.Employee
    • Employee
    • 109 replies
    • Answer
    • August 17, 2023

    Hi @david meakin! Cam from the Support Engineering team here 👋

    We are aware of an issue thats occurring with some third-party built Apps, like the Jira Cloud App built by Toolsplus, that are being used within EU hosted Intercom workspaces. Our Product Engineering team are actively investigating this and working towards a fix 👍

    I’ll update you as and when any new developments or resolutions occur 😁

    Support Engineer || Intercom
    C
    Employee
    Forum|alt.badge.img+4
    • Cam G.Employee
    • Employee
    • 109 replies
    • August 17, 2023

    @david meakin Just wanted give you a heads up - I’m going to create a conversation for us in Messenger on this issue so I can pass the details you’ve provided above to our Product Engineering team to incorporate into their investigation and so we have a more direct communication channel for any further discussion or updates. You don’t need to do anything on your end, I can action things from my end 👍

     

    Support Engineer || Intercom

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