For conversation tracking purpose I'm wondering if someone has a solution to integrate Intercom with Google Tag Manager so that I can setup a trigger in Google Tag Manager e.g. when a new lead is created in Intercom?
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Can I install Intercom using Google Tag Manager in such a way that I can also trigger external events?
Best answer by Anonymous
All JS methods are currently available through the GTM integration. Once we'd add more to the JS API - we'll update the GTM integration as well.
To your point - we currently do not have a "callback" that can let your code know when a user has entered their email or otherwise transitioned from visitor => lead => user.
I'd recommend voicing these feature requests in the "product wishlist" group.
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