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Answered

Support of intercom is so bad ? No one is replying sinces last 48 hours.

  • November 18, 2023
  • 2 replies
  • 193 views

Since last 48 hours i am waiting for the reply from support team but no one is even bother to reply on chat.

Intercom response is so bad that should we go ahead with your service or not even i have doubt in that.

I have sign the document and share with you guys 48 hours ago but the account is still not activated as support pro. Please create something good in your website so that the user can themself atleast buy the service what they want even if we are ready to pay we dont have option to do anything. Your team not even reply and the service which we are using is now deactivated. 

Can you guys please activate the service.

Best answer by Jacob Cox

Hi @freeplay rana !

I’m sorry that you’ve had to wait for a response in your open conversation with our Sales Team. It sounds like your sign-up experience hasn’t been a smooth one so far. I apologize for that!

It looks like you were in the middle of a chat with one of our Sales team members. That teammate is located in Sydney. It was the weekend for them when you replied to their last message, so they were out of the office. I’m not able to activate customer plans, but they should be able to help get you set up with a Support Pro plan when they log back on. I appreciate your patience!

 

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2 replies

Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • November 19, 2023

Hi @freeplay rana !

I’m sorry that you’ve had to wait for a response in your open conversation with our Sales Team. It sounds like your sign-up experience hasn’t been a smooth one so far. I apologize for that!

It looks like you were in the middle of a chat with one of our Sales team members. That teammate is located in Sydney. It was the weekend for them when you replied to their last message, so they were out of the office. I’m not able to activate customer plans, but they should be able to help get you set up with a Support Pro plan when they log back on. I appreciate your patience!

 


Declan I
Intercom Team
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  • VP, Customer Support
  • 5 replies
  • November 21, 2023

Hi @freeplay rana,

Declan here, I am VP of Customer Support at Intercom. I apologise that you experienced a delay in activating your account.  I understand that you workspace is now active. Thank you for taking the time to share your experience with us. We are constantly seeking to improve how we support our customers and your feedback in important to us. Please do not hesitate to reach out at any stage if we are not addressing any questions or issues that you have. Thank you for being an Intercom customer. 


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