Intercom Community | Community

Help Center
Academy
Developer Hub
Partner Hub
Hire an Expert

Create New Topic
Login

🎉 Intercom Community Nominated for Two Awards — Cast Your Votes!

16 days ago

Intercom Community

Connecting Customers, Product Experts, Developers and Intercom Teams together

6,737 Topics
17,162 Replies
22,246 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Fin Q&A

Get inspired and engage in Fin discussions

New to Intercom Community?

Start here

Product Q&A

Find answers and get expert advice

Product Wishlist

Suggest ideas and share upvotes

Groups

Join a user group and connect with peers

Best Practices & Pro Tips

See top tips from users and Intercom team

Fin & AI Expert Program – Join Now

Forum|Forum|5 months ago

7283

🎉 Intercom Community Nominated for Two Awards — Cast Your Votes!

Forum|Forum|16 days ago

1744

Meetup

Mon, Dec 22, 2025, 16:00

Community Meetup Office Hours - Join Weekly

Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
What is considered a good Fin resolution rate?

Recent activity
Help others
Categories

S

Salim SemaouneNew Participant

Settings, Security & Permissions

Remove unsafe-eval and unsafe-inline from script-src

Hello,Based on the documentation (https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScr

Kathleen BuckNew Participant

Outbound

Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders

After starting a conversation or sending/responding in an email thread within intercom, is there a way to see it actually in the “sent” folder within outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving fro

Gabriel UribeNew Participant

Outbound

Bug with iOS app surveys not closing

Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!

Dhwani SNew Participant

Train Fin

Where can I find Custom Answers?

Earlier, under Fin AI Agent → Train → Content, there was a Custom Answers tab within Content Sources, where I had added several custom answers.I no longer see the Custom Answers option in this section.Could you please clarify: How can I access the cu

663

1 day ago

J

johanvickNew Participant

Support Operations

How Do You Handle Technical Product Queries More Effectively in Intercom?

We’ve noticed that when customers ask highly technical or manufacturing-related questions, it can be challenging to give clear, accurate responses quickly—especially when support agents need deeper product or process context.For example, inquiries re

Rebecca AlleyneNew Participant

Messenger

Links to other Articles within article that is pulled up in Messenger (using showArticle method) are opening in new window

I am triggering an article in the Messenger, using the showArticle method. The article is pulled up within the Messenger - but aticle-to-article links from that original article open in a new window (outside of my app). How do I keep the new article

Nick GoodwinNew Participant

Apps & Integrations

How to connect eBay/Amazon?

I know there is no native integration to use intercom to respond to Amazon or eBay messages, but is there any third party addon that enables this?

InstaSocialCoreNew Participant

Support Operations

How to trigger Instagram auto-like service via Intercom Webhooks?

I'm looking to integrate an external service that delivers automated Instagram likes after specific user actions on my website. For example, after a user completes an onboarding message or reaches a goal in a Series flow, I’d like Intercom to trigger

Stephen OakesNew Participant

Workflows & Automations

Syncing Intercom Notes to Salesforce Chatter

Has anyone built/use anything that syncs Intercom Notes into Salesforce Chatter? I’m relatively new to this world and wondering if this is possible out of the box or needs custom work.

prmichaelNew Participant

Apps & Integrations

Stripe Integration Not Writing All Data

Hi all, we use the Stripe integration from the Intercom App store, and I’ve found some cases in which not all of the Stripe data is populated when a subscription is created. Looking at the affected record in Stripe, I can see the event logs that refe

Kathleen BuckNew Participant

Outbound

Confirmation of emails in Intercom through Outlook in outlook outgoing/sent folders

After starting a conversation or sending/responding in an email thread within intercom, is there a way to see it actually in the “sent” folder within outlook? I feel as though I cannot confirm if all my messages are actually being sent or leaving fro

Gabriel UribeNew Participant

Outbound

Bug with iOS app surveys not closing

Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!

Dhwani SNew Participant

Train Fin

Where can I find Custom Answers?

Earlier, under Fin AI Agent → Train → Content, there was a Custom Answers tab within Content Sources, where I had added several custom answers.I no longer see the Custom Answers option in this section.Could you please clarify: How can I access the cu

663

1 day ago

J

johanvickNew Participant

Support Operations

How Do You Handle Technical Product Queries More Effectively in Intercom?

We’ve noticed that when customers ask highly technical or manufacturing-related questions, it can be challenging to give clear, accurate responses quickly—especially when support agents need deeper product or process context.For example, inquiries re

Rebecca AlleyneNew Participant

Messenger

Links to other Articles within article that is pulled up in Messenger (using showArticle method) are opening in new window

I am triggering an article in the Messenger, using the showArticle method. The article is pulled up within the Messenger - but aticle-to-article links from that original article open in a new window (outside of my app). How do I keep the new article

Eric WrightNew Participant

Messenger

The example Java code for generating JWTs does not work in all cases

This seems like the wrong place for this, but Fin sent me, so here goes…The example Java code shown in Intercom when going through the process to set up JWTs with Messenger does not specify the encoding. So if your JVM uses something other than UTF-

dizzyfeetNew Participant

API & Webhooks

Wedding & Event DJ with Lighting

Make your celebration unforgettable with professional DJ and LED uplighting services from dizzy feet events. Bespoke music, premium sound, and stylish lighting for weddings, parties, and corporate events.

BrendanMNew Participant

Tips, Tricks and Workarounds

Are there any 3rd party tools for generating screenshots from mobile apps?

As we all know, it’s very time consuming to keep help center articles up to date with screenshots. New features get released, UI/UX changes and support teams need to scramble to keep up.To assist with this task, I’m looking into ways to automate the

Marion LecerfNew Participant

Fin Tips from Expert Users

Help Center collections: is it possible to display the icon to the left of the title (instead of above)?

Hi Intercom team 👋,I’m currently setting up our Help Center and testing different layouts for the collections.At the moment, in the Grid layout, the collection icon is always displayed above the collection title. I’d like to achieve a layout where th

inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

1664

11 days ago

News & Updates

-

News & Updates

7 topics

Fin

The #1 AI agent for customer service

Analyze Fin

15 topics

Train Fin

53 topics

Test Fin

24 topics

Deploy Fin

41 topics

Fin FAQs

19 topics

Fin Tips and Best Practices

Discover Fin & AI best practices, tips and workarounds from Fin users, industry leaders and the Intercom Team

Fin Tips from Expert Users

6 topics

Fin Tips from the Intercom Team

15 topics

AI Transformation Stories

8 topics

Intercom Product Area

Intercom Q&A

Outbound

1064 topics

Inbox

755 topics

Knowledge

441 topics

Workflows & Automations

535 topics

Messenger

483 topics

Contacts

187 topics

Tips from the Intercom Team

Getting started with Intercom

12 topics

Tips for Developers

7 topics

Intercom for Human Support

8 topics

Intercom for Automated Support

8 topics

The Workflow Recipe Book

8 topics

Tips from Expert Users

Getting started with Intercom

1 topic

Use Intercom like a PRO

4 topics

Apps & Integrations

1 topic

Welcome

New Members

3 topics

Expert Users

5 topics

Expert Program Q&A

1 topic

Expert Profiles

4 topics

Ask your question

Hire an Expert

Meet our Community Experts!

Connect with dedicated Service Partners, Developers,Consultants and Intercom & Fin power users.

Tap into their expertise and elevate your experience!

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group



Company	Community	Get involved	Resources	Support

About	Getting started	User Groups	User tips	Forum Support

Customers	Community Guidelines	Idea Exchange	Academy	Help Center

Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Accessibility statement

Join the Intercom Community 🎉

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Intercom Community

Fin & AI Expert Program – Join Now

🎉 Intercom Community Nominated for Two Awards — Cast Your Votes!

Community Meetup Office Hours - Join Weekly

Engage in Popular Fin Topics

Hire an Expert

Events calendar

User Leaderboard

The leaderboard has reset

The leaderboard has reset

Employee Leaderboard

Meet the Community Experts

Connect, learn and share

Company

Community

Get involved

Resources

Support

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded