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Cyd La LuzNew Participant

Apps & Integrations

Intercom not loading for certain users on VPN; which IPs can we allow list?

In the thread here:The replies state “Try a different network – Firewalls or VPNs sometimes block Intercom,” and, “If you’re on a company network, sometimes firewall or VPN settings can interfere with Intercom loading.”I am dealing with a similar sit

Emre YıldırımNew Participant

API & Webhooks

Custom attributes can not be seen in Webhook payload

I added some custom attributes like lead_id and lead_email.I tried to send those under custom_attributes or directly. Both failed. intercom.boot({ ...additionalSettings, .lead_id: visitorId, lead_email: email,}); intercom.boot({ ...additionalSettings

Assaf BarnirNew Participant

Deploy Fin

How to configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"?

Hi all,Have you ever configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"? here is an fake image of my vision/needs Cheers!

ArgNew Participant

Is there a way to make FIN AI not close a conversation ir did not resolve

I’ve noticed FIN closing some conversations because the user didn’t explicitly confirm escalation, even though the conditions for escalation were met. The rules I set were: Escalate if the user shows negative or neutral sentiment. Escalate when the

BlairNew Participant

Is there a workaround to be able to export Reports?

Does anyone have a solid work around to export reports, including all the charts, as they appear in Intercom? I'd like to share these with internal stakeholders who don't have access to Intercom.Currently, only function is to download the underline d

MateoNew Participant

Microsoft Teams Integration

Hi. Creating a new topic as the existing ones about this are quite old.I’m new to Intercom (used HubSpot before). My customer support team used to receive all messages on MS Teams. I see that Intercom doesn’t have an out-of-the box integration with T

Ludovic GarreauNew Participant

Mobile SDKs

iOS voice transcription failed

Hi, we tried to integrate the voice transcription feature in our iOS application but we encountered an issue with the SDK. We have a HTTP Error: 401 unauthorized, with message “Tried to transcribe audio but there was a network error”All other feature

inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

372

2 days ago

A

Andre RomaoNew Participant

Knowledge

Accessing internal article tags & better ways to convert internal → public articles

I'm syncing documentation from Notion to Intercom and I’m looking for a better way to handle internal and public articles.Current workflow: All documentation is written in Notion. I use Intercom’s native Notion sync, but it only creates internal ar

71

2 days ago

Simon_NNew Participant

Reporting

Moving from Tags to Conversation Attributes. Question about Fin handling attributes.

Hi everyone,We’re currently using Tags as our main way of classifying conversations in Intercom (e.g. product area, issue type, billing, cancellations, etc.). It’s starting to feel a bit messy and hard to report on, so we’re considering moving to a s

424

2 days ago

C

Cyd La LuzNew Participant

Apps & Integrations

Intercom not loading for certain users on VPN; which IPs can we allow list?

In the thread here:The replies state “Try a different network – Firewalls or VPNs sometimes block Intercom,” and, “If you’re on a company network, sometimes firewall or VPN settings can interfere with Intercom loading.”I am dealing with a similar sit

Emre YıldırımNew Participant

API & Webhooks

Custom attributes can not be seen in Webhook payload

I added some custom attributes like lead_id and lead_email.I tried to send those under custom_attributes or directly. Both failed. intercom.boot({ ...additionalSettings, .lead_id: visitorId, lead_email: email,}); intercom.boot({ ...additionalSettings

Assaf BarnirNew Participant

Deploy Fin

How to configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"?

Hi all,Have you ever configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"? here is an fake image of my vision/needs Cheers!

ArgNew Participant

Is there a way to make FIN AI not close a conversation ir did not resolve

I’ve noticed FIN closing some conversations because the user didn’t explicitly confirm escalation, even though the conditions for escalation were met. The rules I set were: Escalate if the user shows negative or neutral sentiment. Escalate when the

191

2 days ago

L

Ludovic GarreauNew Participant

Mobile SDKs

iOS voice transcription failed

Hi, we tried to integrate the voice transcription feature in our iOS application but we encountered an issue with the SDK. We have a HTTP Error: 401 unauthorized, with message “Tried to transcribe audio but there was a network error”All other feature

inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

372

2 days ago

A

Andre RomaoNew Participant

Knowledge

Accessing internal article tags & better ways to convert internal → public articles

I'm syncing documentation from Notion to Intercom and I’m looking for a better way to handle internal and public articles.Current workflow: All documentation is written in Notion. I use Intercom’s native Notion sync, but it only creates internal ar

71

2 days ago

S

Shir ElazariNew Participant

Outbound

Support Horizontal Layouts (Image/Icon Next to Text) in the Post Composer

Hello Intercom Product Team,I am requesting the addition of a simple, native feature within the standard visual message composer (for Posts, Tours, and Surveys) that allows for a horizontal layout.The Problem:Currently, users are restricted to a vert

Stephen OakesNew Participant

Workflows & Automations

Syncing Intercom Notes to Salesforce Chatter

Has anyone built/use anything that syncs Intercom Notes into Salesforce Chatter? I’m relatively new to this world and wondering if this is possible out of the box or needs custom work.

atrottier21New Participant

Settings, Security & Permissions

How do you work with voice channels if you have no onsite presence in that country?

We have users worldwide and I have agents in India, UK and Canada.What are the best practices for working with voice channels from countries where we have no office?Example: We have no office in Mexico, it’s impossible to get a local number and have

50

A

5 days ago

News & Updates

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News & Updates

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