Fin Product Area

Has anyone created a custom launcher with the messenger receiving custom notifications based on user attributes and basically reproduced the functionality of Facebook's notification bell? Is this possible?

For example, I have an account on intercom and my email address is : @tolteck-test.intercom-mail.com. Could someone send an email (from a gmail account) to this address and I could receive the content of the email in the intercom inbox?

I was able to configure our app to load carousels programmatically from the code, but I would like to understand better if it is possible to have the Intercom SDK (RN) decide if it should show or not a carousel, for example, show the onboarding carousel to a new worker only one time and not every time they open the app.

 Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

Can I present the Messenger in full screen on mobile?

Anyone else having an issue with users who are unable to report an issue via the app?

In my Intercom dashboard, when I click on the "what's new" link, it launches the messenger in the news center tab, how do I set this up on my website?

I have a series where users are not matching after they login or when they refresh the page after login. Users are getting added only after the hourly sync runs to add new users to the series.  What could be going wrong here? [Updated]: Sharing more context here - Users are only entering the series when the hourly check happens. This is a problem for me because the First Run Experience of the app is part of the Series. My series entry rule has two conditions - email should contain a particular domain and a custom attribute should be true. The custom attribute is updated async from the app through intercom(update) call. However, when the call is coming through the user is getting updated with the right value of the attribute (checked in user list) but the user is not entering the series till the next hourly sync happens.

When I am putting content in my help articles, i would like for links within the help articles that lead to a different help article to go to a new tab instead of opening in the same tab which disrupts flow of information.

Just wondering if there is a way I can get agents from a separate intercom workspace A (in a separate company) to chat to our customers (which belong to another separate Intercom workspace B) ? Thanks.

How can I get a hold of Intercom when it is urgent? Our outbound email has been blocked incorrectly, and I haven't had an answer from them in 4 days. And messenger takes forever to get a response from...  Is it possible to get our own CSM whom we can talk to?

Is it possible to provide a "start again" button as a bot response so user can start new conversation again ?

Why hasn’t this user / any users entered my Series?

How to create a company in Intercom? 

In my research, I've found 2 ways to calculate this. Thanks! Example 1:CSAT (%) = (total responses given / total possible response scores) * 100Example 2:CSAT (%) = (# of very dissatisfied * 1) + (# of dissatisfied * 0.75) + (# of neutral * 0.5) + (# of satisfied * 0.75) + (# of very satisfied * 1) / (total responses)  

Hi! I am using custom bot to map customer questions before reaching the support team. Some of the questions can be solved with custom bot and some of them needs the agent. When the customer wants to talk to a human would it be possible for custom bot to recognize whether the team is online or not and answer accordingly? It would help a lot to manage customer expectations! Hope you can see what I am after! 😁  

Trying to add a link to an email that will, when clicked on, launch operator live chat on our site. Not seeing documentation for how to do that though.

I have a chat message that is live in the product. It is set to show the full message. So for me that means that each customer who logs in to the product with the right criteria will see the message - but we have a sent rate of 13 but opened rate is 7. How come is that? Why is 5 users not counted as they have seen the message?

Our product tour stopped 3 days ago and now I can't get it to start showing again. Nothing has changed with the page and I made sure the URL and all the pointers were working. It worked in the preview. Any ideas? It is set to show once per day (see attached) but even in incognito or on another computer I can't get it to show up. We have a bot and I even tried turning that off and the product tour still isnt working.

Hey guys - we've had a few abandoned cart series setup for quite sometime now. They basically target any user who drops off our checkout flow without purchasing. The problem I'm facing is the that I have no control on the time from when a user abandons the cart to the time they get their first email. It seems to vary between users from 45 minutes up to 2 hours.  Abandoned cart emails are extremely time sensitive so we want to send them from 30 minutes to 60 minutes. Is there anyway this can be done on intercom?

These seem somewhat overlapping, so I don't understand when to use which type of element.   Also, if I use custom object data, can i write reports against this?

Is there a way to determine if an article is linked to in other articles? For example, if I delete an article, the link will break, so I'd like to know before deleting an article if it is linked elsewhere.

I do a lot of exports based on different segments that I have defined in Intercom. When the export arrives in my inbox, the segment name isn't included, and it often arrives long after I've forgotten why I wanted the export in the first place. If there were a way to name or tag the export it would help my workflow tremendously.

How can I view # of replies submitted to a conversation with a particular customer - to understand how many messages it takes before customer's problem is resolved?

Hello Everyone,  Our CSMs/OBCs often forward customer emails, which pull into Intercom as our company. We are trying to track chats per company, which skews those results. I tried updating the email address in the chat field, but the details stayed the same.  Is there a way to update the customer details?  Thanks!