Fin Product Area

How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?

I am using the Dotnet API library and attempting to retrieve a lead through the ContactsClient, but am recieving the error 'Error while serializing AppCount endpoint json result.' This appears to be to do wuth the SocialProfile list/model as the SeaializationType is: System.Collections.Generic.List`1[[Intercom.Data.SocialProfile, Intercom, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]] Has anyone else uncounted this issue or know of a solution?

How can I disable visual mode in Custom Bots builder?

For some reason the Product Tour build is not recognizing the data-intercom-target key in the right place, as you can see the pink line on the top left corner of the screen shot. Any ideas? I added the key in other places and works fine, I have the problem only when adding the key to the items inside the menu, on the left side, where the background color is black. 

Messages from existing threads with clients are suddenly being sent to Spam, and this causes the team to miss out on their replies. What could be the cause of the this? Understand there is an option to mark the email as 'Not Spam', but keen to look into what the issue is to prevent this from happening again.

Is it possible to export recent page views as a report?

Hi,  I currently have a welcome email that is sent if sign up is < than 1 day and an onboarding attribute is of a specific value. Due to the nature of our product, I would prefer to send the email as soon as the user is created in Intercom.  Could you confirm if the "signed up if it's on the date" Trigger will help achieve this ?  I can't find anything in the help docs to explain the "if it's on the date" parameter. Thanks!  

I am looking for 1st response time for a specific team, not all teams.

We have quick-start guide articles in our Intercom Help Center that have links to other Help Center articles. When a quick-start guide article is open in the Messenger, is there a way for those links to open in the Messenger rather than a new tab? Thanks!

I noticed there is an intercom-session cookie set, but it's not set to secure. Is it possible to do so?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

How can I see how many conversations have been started/closed/reopened by a teammate?

This article talks about the sources of the escalation: https://www.intercom.com/help/en/articles/205-how-customers-contact-you/p> I'd like to see a break-down by source for my support tickets.

{{custom_data.base_url}}{{custom_data.query_params}}

i am trying to test a series created, with two active user emails. when i add the emails like this, feedback says no user matches. is testing only allowed for 1 user per time? is it only one account or all? because, it the user results come up when i only add one of the emailils.

When our customers message us, we often find that context of previous conversations helps us respond to them well. The problem is it can be tedious to then go looking at past conversations. We thought "wouldn't be nice if a brief note was added to new conversations with a summary of past conversations with the customer?" So that's what we're building. We're mainly building it to scratch our own itch, but we think it would be helpful for many businesses that use Intercom. So we are reaching out to you to get your feedback. We'd love to have a conversation with you. Let me know if this interests you and we can chat!

I want to import from an excel file, and pull specific fields from the file into the body of an email. Much like a Word document email merge, but using Intercom.

Hi, I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?

Hi, We are using Conversation data a lot and I enjoy creating custom reports based on them. But I'm missing the possibility to filter the conversations based on the data. Let's say I want to list all the conversations that have a specific value in Conversation data in a specific time period. I was not able to find any way to do so.

Hi team, I have updated our CNAME help.productengine.app to point to custom.intercom.help However, the config in Intercom has been stuck on Pending for a few hours now: When I click try again, i get an error pop up. Can you please help point me in the right direction?

I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.

We did not like the build-in Help Center, and made our own website instead. How are people doing something similar to the Article Inserter, but with content from their own Help Center?

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

When new users signup, our registration process identifies a customer's value. We are looking to round robin higher-value customers among a specialized Sales Team. None of the customers have reached out to us at this point. Currently, the only way to do this is to use a Zap that identifies high-value customers and sends a message on behalf of the new user into Intercom in order to trigger the round robin. Any ideas will be greeted with smiley emojis!