Fin Product Area

Hi, I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?

Hi, We are using Conversation data a lot and I enjoy creating custom reports based on them. But I'm missing the possibility to filter the conversations based on the data. Let's say I want to list all the conversations that have a specific value in Conversation data in a specific time period. I was not able to find any way to do so.

Hi team, I have updated our CNAME help.productengine.app to point to custom.intercom.help However, the config in Intercom has been stuck on Pending for a few hours now: When I click try again, i get an error pop up. Can you please help point me in the right direction?

I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.

We did not like the build-in Help Center, and made our own website instead. How are people doing something similar to the Article Inserter, but with content from their own Help Center?

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

When new users signup, our registration process identifies a customer's value. We are looking to round robin higher-value customers among a specialized Sales Team. None of the customers have reached out to us at this point. Currently, the only way to do this is to use a Zap that identifies high-value customers and sends a message on behalf of the new user into Intercom in order to trigger the round robin. Any ideas will be greeted with smiley emojis!

Currently, we send the little default survey (with emojis) after we close a conversation with a customer. I'd like to replace that with a customizable, branded email instead that asks for feedback and can also include a couple of relevant pieces of content. What's the best way to do that? Do I have to use a third-party app? I feel like I should be able to use Intercom's email messaging service to send triggered emails (when the convo closes) without having to go the third-party route, no? Thanks in advance!

I created a tour to link from a feature announcement post. The post will send. However, when I use the "use tour everywhere" link for the tour, it takes me to the correct page, but I don't see the tour. However, the tour in Intercom will count the view. Settings Are: Show your tour automatically: Turned OffUse your tour everywhere: on and there's a copy-able link. (I've triple checked the URL - copied from the website as well as copied it from the Post that works) Frequency and scheduling:Send once, first time the person matches the rulesStart sending immediately Never stop sending Any day, any timeI checked to ensure the settings were the same as another "linked tour" (that works) that we've used in the past. 

How can i setup a report, showing me  Inbound Chats by hour:09:00 - 10:00: 232 chats10:00 - 11:00: 124 chats11:00 - 12:00: 84 chats12:00 - 13:00: 972 chatsand so on...

It seems like the Tour code from Intercom loads before my page So, when the pointer looks for the element to point to, it's not there yet.  This can't be a unique situation. Every SaaS has dynamic content.  Please help? :-)

Hi, It's a known issue that iOS 15 inflates open rates when Apple downloads images, not the users.How can we trust the open rates from our outbound messages on Intercom? What measures are being taken to fix this?Thanks.

My company offers a free, ungated product demo tour. I'd like to show a different product tour for different audiences. For example, strategic partnerships that enter our demo through a unique landing page would see a customized version of a tour.

Hi you guys. I need to get the ads source of user when they click in my ads campaign and redirect to my Intercom Inbox. I can see this information in Inbox from Meta. But in Intercom, I don't see any data about this. Thanks so much.

I just need to show only one person, from a specific team.Should I use RestAPI integration in order to create my own screen from scratch, Canvas Kit, or other solution?

I have a pointer, highlighting one of our products. In the pointer, I give a quick two sentence description and have a demo youtube video embedded. When I view it, it only shows in the little thumbnail. Clicking full screen comes back with a 'full screen not available' message. How do I get it to show larger?

The tour builder overlays an area I need to click during a tour (even when minimised), can I reposition the tour builder so that I can click on the element I need to? Thanks!

Since the 27th of april, we suddently have a lot of errors on our website that all relate back to the intercom help articles we published. They all mention the canonical tag on this page points to a different language. Is there any way to fix this? 

Hi - how do I update the canonical url as it's using a URL without SSL?  

what's the meaning of this statuses? 'Completed and took next paths' and 'active'. i'm trying to identify those who disengaged from the path in my series

There's a user whos not seeing the tour from the series they are in. on the stats, it says user has entered the series and has received the tour minutes ago. 

what is the difference between 'have viewed tour' and 'has completed tour'also, is it possible that someone who has completed a tour has also encountered failure with a tour step

HiI I'm noticing that replies to chats and emails have inconsistent 'from' fields when the replies come via email.I followed the directions here: https://www.intercom.com/help/en/articles/182-a-guide-to-sending-email-from-your-own-address/li>Everything on our domain (CNAME records, etc) is verified (green)We have a custom address set as our default for inbound (success@)We've selected the option to 'Use your domain and email addresses' on Settings->Email->Sender email addresses All of that said, when we conduct tests, sometimes replies are coming from the default email (success@), and sometimes they come from the responder (e.g. mike@).  We've noticed the only time we can reliably have emails sent from the individual (mike@) is when it's an outbound email and Mike specifically chooses mike@ as the sender. In all other cases -- replies to chats, replies to emails sent to our default inbound (success@) -- the replies come from the domain default (suc

Looking for 'People' who have these types of details.

E.g. I have created a product tour separately, and now I want the series to call my product tour (and not create a new one).