Fin Product Area

My team currently categorizes conversations through conversation tags manually, and I would like to change this scenario, where the tool itself does the tagging automatically. I would like cases and examples of how I can do this. Can you give me some strength?

Customers sometimes request transcripts of a conversation so they can refer back to it later or have documentation of the conversation. Currently it can be sent without images but often times the images are the most valuable piece of the interaction.

We've got a help centre localised in a number of languages. However, not all articles will be available in all languages from the get go, which means some articles will only be available in English whilst they're being translated. If you select an article in the help centre, select another language that the article is not available in, we get a very bland page with the message 'You are being redirected', without any actual redirections ever happening. Are we missing any settings for this?

I know the selector is correct because its highlighted in the tour. Then when I click on it it stays on that step and does not advance. The next step is a post so its not related to the selector on that step. Any ideas?

i am new to intercom and i am trying to design a frequently asked question , do you have a video recommendation , or just steps to how i can get it done

Hello! I have created a series of emails with different rules triggered by events. One of these events is that when a user registers to our website they should be tagged with "registered". I have created the tag under that name. The series is created in a way that a first email is sent, then if the user registered there's a rule on the series triggered by this event, and should eventually tag the user automatically ( see the picture). However this does not happen. We have tried internally and the event triggers correctly on a user level, the problem is the tag. Is not working properly. Anyone can help me? I've been trying to get help from intercom for the past day but they have not answered me. Thanks, Iris

I am having a canvas kit with image click url action. When i click on the image new tab open but url not redirected. In console log shows the "Uncaught DOMException: Failed to execute 'assign' on 'Location': The current window does not have permission to"

The initial entry rules didn't encompass our full audience so we need to increase it but we don't want those who already entered the series to be targeted again with the first emails. Will those already in the series remain where they are in the series or be re-entered as they will meet the edited requirements too.

I am looking to use the bot and our online articles to develop a workflow triggered when a new user logs in or a user who hasn't completed the articles logs back in. I'm relatively new to Intercom. Is there a guide to assist me with this?I'm also open to other ways of doing it so I welcome comments if you have suggestions!

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

Hey folks! I created a custom bot inside the software. I've set up 2 conditions - Both are custom attributes.  Even when the data is captured in both the attributes and the conditions are satisfied, chatbot is not pushed. 

We have content that needs to be seen by the user at all times at the right and the chat window blocks it

I am trying this code:$intercom = new \Intercom\IntercomClient($secretKey);$intercom->contacts->search([ "query" => $['field' => 'name', 'operator' => '!=', 'value' => 'Alice'],]); As I understood: "name != Alice" should return all my contacts.But as result I have exception: Not Found (404) in php-http/client-common/src/Plugin/ErrorPlugin.php line 83 What I do wrong?

Would be great to be able to build a few 'sets' of product tours, i.e., one set geared to each different 'user type', or 'skill level' etc, and present the grouped product tours in an App based on criteria. Is there any way to do this without custom code?

Lets say we have an external website that is associated with our main website. Our main website is what hosts Intercom. However, we want to put a "Contact Us" section and a link in our external website that redirects the user to a prepoulated message/bot. Is there a way to do this?

I need to create a dashboard that gathers certain charts from different reports in intercom and I'm wondering how I should do it and what's the best way to do it.I need to display the engagement summary of different custom bots + the number of tagged conversations for a specific tag + opening rate of certain emails + reply rate of certain emails + number of new inbound conversations VS number of replied conversations

Title basically.

I had drafted an email in the editor and saved it every time I made changes. I switch to edit in HTML and all my content was lost except the subject. How do I retrieve my content ?

Can I download /export the performance of our articles? Views, etc.

For example we request logs from our members as a .log file. I've added this so that I can even view it but I need to download it to my device which there is not an option for. Just takes me to a web link.

What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

Could someone please help us with installing the Custom Objects and Custom Actions because it's really unclear for us. It would be great to schedule a call so we can hopefully fix this together! (It's about feature: https://app.intercom.com/a/apps/g9l9yy

Is there a way, similar to switch to WhatsApp, that gives our users the possibility to send us an offline message, email of sorts, instead of reaching out online?This is specifically for outside office hours, for transparency purposes I want the messenger to let people know that what they are sending us is not a live message.

I have set up our help center to work with Google Analytics as shown in the Intercom article.However, I'm having some trouble getting the data I want out of it. I think part of the problem is that we set up the helpdesk to use a subdomain (looks like analytics isn't great with those). Does anybody use Google analytics and tell me if and how you managed to get data about:user-flow to and from our articles (what URL they came from and where they went next)if possible the same data from above filtered by article language (via URL)and the Intercom article also mentioned: How many articles they read in a session Any other data you are looking at?

I am looking for a possible solution to obtain automatically the last seen time of each user and have it connected on Salesforce.