Fin Product Area

Hello! I want have a first mail, than: if you click on this like - start this series. If you click on the other link - start the second series. But how? I can't seem to figur it out. Thank you very much!

Say you have 3 different free trial buttons, but you want all of those to trigger the same custom bot. Is there a way to do this, or should I duplicate the bots to be linked to their own button/element on my website?

Currently I see the logo and a message. I just want the intercom logo to show up and nothing more. Thanks~

The use case is that a customer could register their product and upload a picture of their receipt and product. We then listen for that and create a case in our NetSuite application from that information. I know you can upload images through the Messenger already, but I did not think you could (nor have I found a way) to get those images out of Intercom. I know you can do POST and PUT actions in the custom action, but it appears you have to pre-fill the information, which is not sufficient for what I need to do.

Ideally I would like to show the product image, name, price and description. Is this possible with Intercom?

I need to find please the best Intercom way to meet this criterias when I send an email. Thank you Please how to send emails:- to identified users and by being able to copy one of them- use a group email adress as "from"- emails appear in the inbox so that we can follow up, relaunch them- each recipient receives only one email at a time

I use Rest api to create/update an article. I get an error when update it to "published" if the state ever get "published" before. To reproduce this case Please follow this steps: Create a draft article using REST API, it run well.Then I update the article by set state to "published" - workedReupdate by set state to "draft" - workedReupdate by set state to "published" again - don't workcurl --location --request PUT 'https://api.intercom.io/articles/6349370#39; \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --header 'Authorization: Bearer dG9rOmMzMTU4YzZDZiMWMyYToxOjA=' \ --data-raw '{ "state": "published" }'The error I get is "parameter_invalid: This ruleset link is already activated."

So, the user could come back again and again and watch it through. Right now, it seems to be triggering once a day. You cannot rewatch it right away, nothing happens.What audience settings should I set?

thank you very much!

Can I exclude one user from receiving the Intercom in-app Outbound posts, but not emails? I have their email/user id, etc.

How can I connect a bot to an existing conversation?

I've been having trouble putting together an SLA in my inbox rules to ping me at the end of the day to see if any messages haven't been responded to. Has anyone been able to make something similar or have any tips? Thanks in advanced!

We set up an email using the Intercom template below (shown when you click on 'New email --> Choose template', but it's not working. We've tried changing several things but still cannot figure it out!  Basically, we want to follow the standard sign-up flow of most websites:New User signs up/registers --> 'Verify Account' email is sent to them (hopefully from Intercom!) --> User clicks on the link in email --> Account is verified and they're taken to the 'Sign In' screen. Thanks in advance for any help!

We already tried the inserting product tour using native intercom, it is limited to once per 24 hours. Thats why we need the JS option.

I am wondering if it is possible to personalize our onboarding process of new Customers showing them a post or a product tour in case they skipped a part of the process and did not fill the information.  For example: missing photo, I can send them a post to warn them about this.  How this can be done? I know I should segment my audience, but I need to import the image_id of our website as a custom attribute for that specific customer?  Thanks in advance!

Unable to get reply from bot through "Reply to Conversation" interface,how do i fix it?

Ideally I'd like to have a 'tours' section in the messenger. Users could click this and access a range of tours within the product. I know there is the content showcase app we could add, but if we have a range of 20 different tours say, it doesn't feel like this would be ideal. Maybe create an article with links to tours, and showcase the tour article? Still doesn't feel ideal though. Any suggestions?

Hi all!We have a pretty complex product, and we wouldn't want to overwhelm the user by triggering too many product tours; instead, we would want to provide users with a list of product tours they can pick from and replay if needed. In our previous onboarding system, we did this by creating an announcement with a list of tours, and pinned that to the top of the system.  However, I'm struggling to find a way to do this in Intercom-- the Messenger has a "content showcase" feature, but this can't be used to open Intercom announcements, only external links. Does anyone have an idea how we could recreate a "list of product tours" that's easily accessible for users? Thanks!

We will send Job Opportunities emails via api but users should be able to unsubscribe, how can we do it?

I notice we can add / create links in a customer conversation, but would also like to add one into the main part of our welcome message Any help is much appreciated!

I have spent a lot of time creating the paths and questions for our custom outbound bot and I would now like our other employees to review it and provide feedback. However, some of them do not have access to intercom, and the way the paths are presented aren't best. I would like to export the custom bot questions so I can create a flow diagram and more clearly see the different paths the user can take

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too. BestJai

import { Client as IntercomClient } from 'intercom-client'   const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } })   const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } })   const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id   try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} })   console.log(responseEvent) } catch(err) { console.log(err) //User not found }   res.status(200).end(JSON.stringify(responseContact.data[0])) } 

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!