Fin Product Area

We've got an SPA with different articles per page, we've set up rules to change the articles in the messenger dependant on the current URL, and when the route is changed we fire the 'update' including a timestamp back to Intercom. This works ok if the messenger starts closed and is then opened up (the correct articles for the current URL will show). But if the messenger is already opened on the first page and has loaded the articles, when toggling to the new page nothing changes until toggling the messenger closed then opened again. Toggling the messenger in the front end feels like the wrong solution, is there a right one? 😇  Thanks

Why is that our Messenger icon does not look like the normal Intercom icon. It looks like a round magnifying glass?

1. add new tag​eg. tag W30 , there are 4 tags for now, but if I type W30 directly , it will only show 3 results . I need to tap tag message first , then I can find the tag I want​2. about create new tag​In the new Inbox , I do not need to confirm, there will be a new tag, but in old version, you need to confirm first, so that our staff would not create wrong tag, but right now it is really annoying​I just tried, 5 new tags are created without any confirm, which never happened in old version​​3.the email color is all the same in new version, but you can recognize with different color in lod version,which is really helpful,please make it different​​4.the screenshot in new inbox is really small , hard to see what is said  ​ 5. about the noteYou need to tap chat or email first , then you can find note, in old version , you can find it directly 

I have NPS surveys set up in Intercom, but the responses aren't showing up in the attributes within the user. Does anyone know how to set this up so that when someone completes the survey and provides feedback, I can go into the user's profile and see that they submitted an NPS score?

I'm simply trying to make a post that highlights all the new things we added to our help center. However, if the user takes the action of opening the help center, it shows the post (instead of the help center) . Is there a work-around??

We recently changed our operation so we no longer have a human support team available via our chat (they are email only). To field requests, we've set up the resolution bot and custom bots to handle everything possible. For the most part, it is functioning properly. However, there are conversations that will be assigned to our bot inbox, before the bot sends an answer, the conversation will be changed to "Unassigned" so it is no longer covered by the bot.  Does anyone have experience with this? It doesn't happen consistently or in any discernible pattern (such as users vs. visitors - it happens with both) where I can determine what the setting is. Thanks in advance!

I would like to know who can close a conversation without telling the customer that the conversation was close?I don't want any alert - not by email/chat. Thank you

Whether using the custom domain or altering the default intercom help centre domain, I'm getting a 403 response. Please help!

Is there a way that all unassigned messages automatically route to a specific team. To be more precise automatically assigns to a team member in a team, rather than sitting in the unassigned inbox?

In MessageBird we used Fetch Variable to get data from our API and add some users' dynamic information into a Note in the conversation, is possible to do that in Intercom?

Is there a way to turn off the messenger on a specific page? We have a squeeze page that we have paid traffic coming to and we would prefer no distractions.

I am developing an inbox app. I need to align the image and text in one line the data table does. How can I achieve side-by-side alignment using the canvas kit?

Hi, we noticed customers use *** intercom-mail.com to send direct messages to our team while they are OOO. It seems that this impact our FRT because those conversations are handled the following day. Do you have any workaround? We cannot use reassign mode

Hello! I want have a first mail, than: if you click on this like - start this series. If you click on the other link - start the second series. But how? I can't seem to figur it out. Thank you very much!

Say you have 3 different free trial buttons, but you want all of those to trigger the same custom bot. Is there a way to do this, or should I duplicate the bots to be linked to their own button/element on my website?

Currently I see the logo and a message. I just want the intercom logo to show up and nothing more. Thanks~

The use case is that a customer could register their product and upload a picture of their receipt and product. We then listen for that and create a case in our NetSuite application from that information. I know you can upload images through the Messenger already, but I did not think you could (nor have I found a way) to get those images out of Intercom. I know you can do POST and PUT actions in the custom action, but it appears you have to pre-fill the information, which is not sufficient for what I need to do.

Ideally I would like to show the product image, name, price and description. Is this possible with Intercom?

I need to find please the best Intercom way to meet this criterias when I send an email. Thank you Please how to send emails:- to identified users and by being able to copy one of them- use a group email adress as "from"- emails appear in the inbox so that we can follow up, relaunch them- each recipient receives only one email at a time

I use Rest api to create/update an article. I get an error when update it to "published" if the state ever get "published" before. To reproduce this case Please follow this steps: Create a draft article using REST API, it run well.Then I update the article by set state to "published" - workedReupdate by set state to "draft" - workedReupdate by set state to "published" again - don't workcurl --location --request PUT 'https://api.intercom.io/articles/6349370#39; \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --header 'Authorization: Bearer dG9rOmMzMTU4YzZDZiMWMyYToxOjA=' \ --data-raw '{ "state": "published" }'The error I get is "parameter_invalid: This ruleset link is already activated."

So, the user could come back again and again and watch it through. Right now, it seems to be triggering once a day. You cannot rewatch it right away, nothing happens.What audience settings should I set?

thank you very much!

Can I exclude one user from receiving the Intercom in-app Outbound posts, but not emails? I have their email/user id, etc.

How can I connect a bot to an existing conversation?