Fin Product Area

Unable to get reply from bot through "Reply to Conversation" interface,how do i fix it?

Ideally I'd like to have a 'tours' section in the messenger. Users could click this and access a range of tours within the product. I know there is the content showcase app we could add, but if we have a range of 20 different tours say, it doesn't feel like this would be ideal. Maybe create an article with links to tours, and showcase the tour article? Still doesn't feel ideal though. Any suggestions?

Hi all!We have a pretty complex product, and we wouldn't want to overwhelm the user by triggering too many product tours; instead, we would want to provide users with a list of product tours they can pick from and replay if needed. In our previous onboarding system, we did this by creating an announcement with a list of tours, and pinned that to the top of the system.  However, I'm struggling to find a way to do this in Intercom-- the Messenger has a "content showcase" feature, but this can't be used to open Intercom announcements, only external links. Does anyone have an idea how we could recreate a "list of product tours" that's easily accessible for users? Thanks!

We will send Job Opportunities emails via api but users should be able to unsubscribe, how can we do it?

I notice we can add / create links in a customer conversation, but would also like to add one into the main part of our welcome message Any help is much appreciated!

I have spent a lot of time creating the paths and questions for our custom outbound bot and I would now like our other employees to review it and provide feedback. However, some of them do not have access to intercom, and the way the paths are presented aren't best. I would like to export the custom bot questions so I can create a flow diagram and more clearly see the different paths the user can take

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too. BestJai

import { Client as IntercomClient } from 'intercom-client'   const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } })   const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } })   const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id   try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} })   console.log(responseEvent) } catch(err) { console.log(err) //User not found }   res.status(200).end(JSON.stringify(responseContact.data[0])) } 

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!

Obvs you can preview the individual steps in the editor, but I want to be able to go on the journey my customers are seeing so I can check the rules are applying correctly.

Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

Can I tag a conversation automatically if a customer’s reply contains certain keywords?

I turned the suggest help articles on - the articles aren't being automatically sent to the customers trying to connect with us

Hi there!I'm trying to re-verify my work email address. It had been verified in the past, but the email address was deleted from our Google Business account, then re-added. So there was a period where the email address did not exist.I've tried resending the verification email (also checked Spam), and tried deleting the email from intercom and re-adding it as a custom address. The verification email never appears.The company domain name is verified.Reading some of the other questions surrounding this topic, I'm wondering if maybe when the email address was deleted from Google, it was added to your bounce list? The email address is my first name at company name.Thanks!Scott

I would like to have one workspace for leads, users and visitors; and a second one for partners.

Use case: We need to collect a date that a product was purchased when corresponding with customers, but you do not allow a date input field on the messenger, which presents a problem in that we have to do backend validation/clearing on bad input from the textfield.  This might be more a feature request than anything, but this is a much needed feature and I'm not quite sure why it's not there.

I'm trying to set up a login page for my users but basing on available information I can't understand how does it work and what exactly should I do. I added link to my login page I set an article to be available only for usersWhen I open my test help center I see no articles but link to the login pageI click the linkI'm on my login page and I submit valid credentials?  What should be the next step? Shall I redirect my user to the help center? If so, then how should I let the Intercom know that my user managed to sign in?And where can I find the relevant documentation? Because what I found on the help center settings page seems to lack some information. I'll appreciate any help 🙏 Regards,Marek

Hi, I imported leads from a conference, but all of them came in as users. How do I change them to leads?

Hi - Love the YouTube embedding, but I am wondering if it is possible to remove the "Watch on YouTube" in the corner? Thank you

If a company upgrades to a higher plan, I want to provide them with additional information about the new plan. How can I achieve this with series or any other Intercom tool?I do not have an event for Upgrade.Any ideas?Thanks in advance!

how to add gifs in articles

How to pass object to webhook body value?I want to send key: contact:with value:  {"email": "user@email.com",    "id": 377},  I was trying with quotes, without, with and without curly braces.  How shoud I form a string or waht to send an object  

Hi all, I have a question for super users and product experts around product tours and sticky headers. I LOVE product tours but we're not using them to anywhere near their potential due to an issue between our site's headers and how product tours scroll. We've followed all the articles to fix it and raised it a couple of times with Intercom support but I'm keen to know if anyone has dealt with this before or know's a trick that could somehow get it working for us. To explain it further when you point to elements in your product tour steps and you're travelling down the page, the page scrolls perfectly, but as soon as you have to point back up to an element that you have scrolled past, the scrolling doesn't engage properly.  Pic below. In the top pic, (when editing the step) the element is selected properly and is how it should appear but it appears on our site like the second pic, where half the header is selected and half the element. We've tried all t