Fin Product Area

Obvs you can preview the individual steps in the editor, but I want to be able to go on the journey my customers are seeing so I can check the rules are applying correctly.

Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

Can I tag a conversation automatically if a customer’s reply contains certain keywords?

I turned the suggest help articles on - the articles aren't being automatically sent to the customers trying to connect with us

Hi there!I'm trying to re-verify my work email address. It had been verified in the past, but the email address was deleted from our Google Business account, then re-added. So there was a period where the email address did not exist.I've tried resending the verification email (also checked Spam), and tried deleting the email from intercom and re-adding it as a custom address. The verification email never appears.The company domain name is verified.Reading some of the other questions surrounding this topic, I'm wondering if maybe when the email address was deleted from Google, it was added to your bounce list? The email address is my first name at company name.Thanks!Scott

I would like to have one workspace for leads, users and visitors; and a second one for partners.

Use case: We need to collect a date that a product was purchased when corresponding with customers, but you do not allow a date input field on the messenger, which presents a problem in that we have to do backend validation/clearing on bad input from the textfield.  This might be more a feature request than anything, but this is a much needed feature and I'm not quite sure why it's not there.

I'm trying to set up a login page for my users but basing on available information I can't understand how does it work and what exactly should I do. I added link to my login page I set an article to be available only for usersWhen I open my test help center I see no articles but link to the login pageI click the linkI'm on my login page and I submit valid credentials?  What should be the next step? Shall I redirect my user to the help center? If so, then how should I let the Intercom know that my user managed to sign in?And where can I find the relevant documentation? Because what I found on the help center settings page seems to lack some information. I'll appreciate any help 🙏 Regards,Marek

Hi, I imported leads from a conference, but all of them came in as users. How do I change them to leads?

Hi - Love the YouTube embedding, but I am wondering if it is possible to remove the "Watch on YouTube" in the corner? Thank you

If a company upgrades to a higher plan, I want to provide them with additional information about the new plan. How can I achieve this with series or any other Intercom tool?I do not have an event for Upgrade.Any ideas?Thanks in advance!

how to add gifs in articles

How to pass object to webhook body value?I want to send key: contact:with value:  {"email": "user@email.com",    "id": 377},  I was trying with quotes, without, with and without curly braces.  How shoud I form a string or waht to send an object  

Hi all, I have a question for super users and product experts around product tours and sticky headers. I LOVE product tours but we're not using them to anywhere near their potential due to an issue between our site's headers and how product tours scroll. We've followed all the articles to fix it and raised it a couple of times with Intercom support but I'm keen to know if anyone has dealt with this before or know's a trick that could somehow get it working for us. To explain it further when you point to elements in your product tour steps and you're travelling down the page, the page scrolls perfectly, but as soon as you have to point back up to an element that you have scrolled past, the scrolling doesn't engage properly.  Pic below. In the top pic, (when editing the step) the element is selected properly and is how it should appear but it appears on our site like the second pic, where half the header is selected and half the element. We've tried all t

We are running 500 call a day so this new "feature" is quite a mess for us. I really need a quick solutionThanks a lot

We would like to have a button on one page of the app that, when clicked, will open the messenger, and there will be a custom reply/header with a short note. (i.e. send your request on the chat box below, and we'll get it uploaded as soon as possible-- something to this effect). Thank you in advance for your response! 

Hey, I want to order my articles in a series, and provide a previous and next article feature for each of them.

My series has the trigger "event is signup" and some audience filters. The preview audience indicates 18 matches but when I set the series live, it shows 0 matches. Any ideas? Thanks!

I'd like to secure my help center, but the documentation is only for Cloudflare, and AWS. I know we could figure it out using a custom certificate. However, this is complex and time consuming.  It'd be great if Intercom just installed the certificate for you. This is how most other help centers work.

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time.How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

Is there a way to send outbound messages to different users? For example, if a user purchased an in-person event or a virtual event can we send an outbound message that are catered to those specific purchases?

I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation. Is there a way to open the Messenger into the newest conversation via API?

Hello there,we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ?  Best regards,Ludovic

Hello everyone ! My email template has few buttons. They look great in Desktop browser and mobile browser. But the buttons look full width in mobile email app like Gmail android app.Why my mobile view style is not working in App?  Thanks