Fin Product Area

Hi, I imported leads from a conference, but all of them came in as users. How do I change them to leads?

Hi - Love the YouTube embedding, but I am wondering if it is possible to remove the "Watch on YouTube" in the corner? Thank you

If a company upgrades to a higher plan, I want to provide them with additional information about the new plan. How can I achieve this with series or any other Intercom tool?I do not have an event for Upgrade.Any ideas?Thanks in advance!

how to add gifs in articles

How to pass object to webhook body value?I want to send key: contact:with value:  {"email": "user@email.com",    "id": 377},  I was trying with quotes, without, with and without curly braces.  How shoud I form a string or waht to send an object  

Hi all, I have a question for super users and product experts around product tours and sticky headers. I LOVE product tours but we're not using them to anywhere near their potential due to an issue between our site's headers and how product tours scroll. We've followed all the articles to fix it and raised it a couple of times with Intercom support but I'm keen to know if anyone has dealt with this before or know's a trick that could somehow get it working for us. To explain it further when you point to elements in your product tour steps and you're travelling down the page, the page scrolls perfectly, but as soon as you have to point back up to an element that you have scrolled past, the scrolling doesn't engage properly.  Pic below. In the top pic, (when editing the step) the element is selected properly and is how it should appear but it appears on our site like the second pic, where half the header is selected and half the element. We've tried all t

We are running 500 call a day so this new "feature" is quite a mess for us. I really need a quick solutionThanks a lot

We would like to have a button on one page of the app that, when clicked, will open the messenger, and there will be a custom reply/header with a short note. (i.e. send your request on the chat box below, and we'll get it uploaded as soon as possible-- something to this effect). Thank you in advance for your response! 

Hey, I want to order my articles in a series, and provide a previous and next article feature for each of them.

My series has the trigger "event is signup" and some audience filters. The preview audience indicates 18 matches but when I set the series live, it shows 0 matches. Any ideas? Thanks!

I'd like to secure my help center, but the documentation is only for Cloudflare, and AWS. I know we could figure it out using a custom certificate. However, this is complex and time consuming.  It'd be great if Intercom just installed the certificate for you. This is how most other help centers work.

Hi, when customers add images or attachments to a conversation, the URL is publicly open. Anyone can open them at any time.How come we don't have the 'expires' and the 'signature' parameters in the URL as I see with other Intercom accounts?

Is there a way to send outbound messages to different users? For example, if a user purchased an in-person event or a virtual event can we send an outbound message that are catered to those specific purchases?

I saw the JavaScript API Methods (https://developers.intercom.com/installing-intercom/docs/intercom-javascript to open Messenger directly into the home screen, the conversation list, and a new conversation. Is there a way to open the Messenger into the newest conversation via API?

Hello there,we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ?  Best regards,Ludovic

Hello everyone ! My email template has few buttons. They look great in Desktop browser and mobile browser. But the buttons look full width in mobile email app like Gmail android app.Why my mobile view style is not working in App?  Thanks

Instead of just getting notifications for new messages in inboxes that we are a part of, my team seems to be getting notifications for every reply in the all category. It's only in the new inbox, when I switch back to the old inbox I have no issues.

Once clicked on yes or now, a simple page would open thanking them for their answer. I know MailChimp had this functionality, would be great is the new Surveys feature be able to accommodate this, however I can't seem to find a way to do this.

We launched an Arabic version of the website (same domain) and want to set different rules and operators for the chat bot on the Arabic version without disturbing the English version. Is it possible to do that?   

Today I scroll down in the mailbox, but this is inaccurate and time consuming.

Hey there, I'm using the Intercom JS messenger widget. I'd like to pre-populate it with information from my app (name, email and a few custom fields). I see a few possible ways to kind of do what I'm looking to do, but they all require a `user_id`, which I believe is the intercom user ID. Is there a way to configure the Messenger without knowing the intercom user ID? Ideally something like —window.intercomSettings = { app_id: YOUR_APP_ID, user: { email: THE_EMAIL user_id_on_my_app: THE_ID custom_attribute: SOMETHING } }Is that possible?

Since the new inbox has been released, the ability to select the thumbs up and thumbs down on resolution bot answers to help them improve within a chat are no longer there. Can they be returned?

Noticed a newsfeed in the Intercom messenger on the main website. Is that a new feature? How do I access it?

Hi all, How do you deal with forwarding emails in Intercom? Do you also miss this feature in Intercom?

I needed to change the Helpcenter name, so I changed it, then the email domain changed. could you plz tell me how to change the domain?