Fin Product Area

Instead of just getting notifications for new messages in inboxes that we are a part of, my team seems to be getting notifications for every reply in the all category. It's only in the new inbox, when I switch back to the old inbox I have no issues.

Once clicked on yes or now, a simple page would open thanking them for their answer. I know MailChimp had this functionality, would be great is the new Surveys feature be able to accommodate this, however I can't seem to find a way to do this.

We launched an Arabic version of the website (same domain) and want to set different rules and operators for the chat bot on the Arabic version without disturbing the English version. Is it possible to do that?   

Today I scroll down in the mailbox, but this is inaccurate and time consuming.

Hey there, I'm using the Intercom JS messenger widget. I'd like to pre-populate it with information from my app (name, email and a few custom fields). I see a few possible ways to kind of do what I'm looking to do, but they all require a `user_id`, which I believe is the intercom user ID. Is there a way to configure the Messenger without knowing the intercom user ID? Ideally something like —window.intercomSettings = { app_id: YOUR_APP_ID, user: { email: THE_EMAIL user_id_on_my_app: THE_ID custom_attribute: SOMETHING } }Is that possible?

Since the new inbox has been released, the ability to select the thumbs up and thumbs down on resolution bot answers to help them improve within a chat are no longer there. Can they be returned?

Noticed a newsfeed in the Intercom messenger on the main website. Is that a new feature? How do I access it?

Hi all, How do you deal with forwarding emails in Intercom? Do you also miss this feature in Intercom?

I needed to change the Helpcenter name, so I changed it, then the email domain changed. could you plz tell me how to change the domain?

Hello, I want to build a product tour that depending on what a customer clicks it either goes to a different url or it opens a custom bot. How do I make the link behind the button in the product tour open a custom bot?

How can I preview a series that has messages set to wait 1 day between them? Do I actually have to go in and remove each of those rules to be able to preview?

Trying to find a way to target users that are on mobile, but not using our app.Can't find a way to target this subset within the numerous targeting options available for Post/Messages.

When I try to Send Now, I get an error message "The value for attachment is not an integer". What might be causing this?

When Product Tours are added to a Series, those Product Tours are not available to share as additional help material during Inbox conversation replies.This must be made available. Here's and example of why:1. Series full of various Product Tours targeted at new users to LEARN the application; based on what page/screen user lands a respective Product Tour surfaces.2. A 'How-To' support Inbox conversation comes in from any user (new, active/old) and a Support agent believes a Product Tour from that Series might be very helpful and provide hands-on (in-context help). But, the Product tours that are part of a series are NOT available to insert in Inbox replies. :( Intercom Support says this isnt possible since it defies the very purpose of a Series (send only upon rules defined in the series, which makes sense logically). I've gotten the workaround suggestion from Intercom support:Recreate your tour outside of the Series, turn off the Show automatically feature, and turn on

Hi! I am trying to build my first product tour. I struggle to add a step with drop-down selection: when the fields are filled, the Product tour does not continue - the next-type button is inactive.

Hello, community. As far as I know, the Intercom supports only dialogue-like communications with the users. Some support team members even told me smth like "we don't believe in off-line tickets".  However, in some situations, the only way to resolve the case properly is to move it from the "on-line chat" field into the off-line. So the whole resolution process would be not as messy as chat can be due to the user's approach to the on-line conversations. What would be the best way to create an option to move the situation to the offline field?Perhaps the intercom has some internal solutions or the community could recommend some additional solution that would integrate with the intercom? Some points that are important- the ticked is linked to the user in the intercom (agent can reach the ticked from the intercom and vice versa)- The answer to the ticked can be performed not from a single agent, but from the Tech Team, Financial Team etc- Tickets should have au

With iOS 15, Apple blocks the tracking of email opens in the Apple Mail app. MacOs and iPadOS coming (read more). That means we'll lose significant data at the open rate level.  The problem…To keep our deliverability healthy, we don’t email people who didn’t open our emails in the last 365 days. That means a lot of people, who actually open our emails, will be excluded from our audiences, as Intercom will think they never opened an email.  What alternative ways do we have to keep our email list clean, without using this open email event? Thanks!

Hi! My team wants to be notified when Marqeta manually reviews our clients. Is there a way for us to achieve this via Intercom webhooks or other means?

We're syncing our customer's Intercom contacts to our system, and when they archive their contacts we want to know which contact we need to update on our system. Is this possible? Edit April 30After some testing. I think it's the other way around. If customers archive their user user.deleted event will be called. But again, if they archive more than 1 user (I tested archiving 2 users), the webhook event will never arrive. Also, if I permanently delete user data, no webhook will ever deliver. Then my question would change to is there a way to know a user has been deleted on Intercom or know if multiple users have been archived?

I feel as if not too long ago, I was able to filter my article by tags and search for a keyword. When I searched for the keyword, it would only bring up the articles that correspond with the tag I filtered for.  Now when I search for an article, I don't have the option to filter by tag. I can either sort all my articles by tag or search for an article by keyword. Anybody experiencing the same thing?

Why is it that Intercom "cuts" a logo or added picture in half in emails? I have talked with support about this a couple of months ago but it is still happening. This is happening when reveived in Outlook.

How can we delete the rating from the dialogue? It is a common thing for us to receive positive/negative ratings based not on genuine experience but on spam messages and/or exploit the possibility to rate the dialogues by bots. How can we delete/exclude the unwanted ratings from the Intercom report 

Is it possible to embed an image inside a paragraph? If so, how?

Is it possible to use the layout tool in the dynamic content section?

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.