Fin Product Area

Specifically, if we changed the hours to say, remove a Monday, would we see that accommodated in the MRT stats, etc. going forward? Or would setting it for one week, and then reverting them, negate the Office Hours/MRT calculations?

Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

By adding message content filter: "This conversation is likely related to an existing email conversation:"

I have setup CNAME details and everything correctly for showing Knowledge Base on my custom domain. When I load the page, I see my logo in browser but page is white with text on 'Not found': Why do I see this?

I uploaded a list of 30 users who accounts were lost in an outage - have imported the list, but just can't figure out how to trigger an email send. Each rule returns a 'zero' count. Can't tell if its going to send to all, some, any... Any ideas?

Is there a way for the chatbot to be integrated with Line chat and Whatsapp? The only integration I read is that they're only integrated for live agent support.

Hey there! We have quite a lot of articles in our help center and I have been tasked with organizing them in a way that makes it easier for my team and our customers to find relevant articles. I made a Google sheet and plan to list all the articles (separated by collection) and then determine if they need a new title/subtitle to ensure they have the correct key words included. I am wondering if anyone out there has had to take on a project like this and if you have any advice or suggestions for a more efficient way. Thanks!

I'm using a Squarespace site and have the code inserted on the Code Injector section of the main site settings so the messenger appears site-wide.  We have a couple of internal (password protected) pages that we're using for reporting to our clients, but want to disable the messenger on those pages only. Is this possible?  I looked at installing the Google Tag Manager, but am worried that this would interfere with other tags installed on the site (it's a microsite for a larger entity).  Thanks!

I've created a bunch of code blocks in my help article with carefully formatted whitespace. When I save the article the whitespace is stripped. I'm talking specifically about whitespace to the left of content. This: " some-command"Becomes:some-command I had to quote the first example because the help center does the same snipping...When I edit the article the whitespace is back! How can I keep it in place for viewers of the article?

For our business it makes sense to rate how easily the customer found their information vs how the overall conversation went. We are not directly support, but are a tool to qualify leads. We've found poor sentiment scores solely based on if a lead can quality to use our product or not. It would be more helpful if we could edit the question/rating.

Hi everyone! Is it possible to show the Chat Welcome Message only for three seconds on mobile devices and then delete (hide/close/whatever) it from the screen? We have a problem that it closes main buttons on our website as it's only landing web page which doesn't have much info on it but there are main buttons which are hidden by the Chat Welcome Message, so users cannot click on these buttons unless they close this message. I know that it's possible to close this message but the conversion for these buttons decreases dramatically which seems to be frustrating. Is there any backend solution to this issue? Or is it possible to fix it inside intercom?

Hello, I am looking for the best solution to localize my custom botsI think I'll be able to filter custom bots depending on logged in users but I can not find where to localise the bot or even if localization exists.Otherwise, I think I'll duplicate it Thanks

We have Intercom at the heart of our business and would like to speak with someone who has experience in setting up the key elements we need for our business. We need access to an Intercom expert person who can set up what we need. We are happy to pay for this service as maybe an Intercom Freelancer frog example. Hoping someone can assist usThanks Wayne

My Japanese Messenger screen has Japanese in the boilerplate, but the Send a Message button and accompanying text is in English. Is browser language detection doing that?

Currently, the output is a text field that isn't consistent, instead it varies based on the content. So I can have results of 17m 2s; 16m; 11m 52s; etc. which don't allow easy conversion to numbers/time in any way.  The ideal would be for them to be in 24 hour format, so for the above examples:00:17:02; 00:16:00; 00:11:52But even if we could just get to: 17m 02s; 16m 00s; 11m 52s would be an improvement :)  This is a huge hassle to fix when trying to manipulate the data and in the end I'm stuck with manually updating and fixing them by eye (I am no Excel/GSheets macro expert).

We use hello@domain.com as a catch-all address. All emails are forwarded to our Intercom inbox. However, we just noticed that one email did not get forwarded to Intercom — we've tested with multiple addresses after this with zero issues. I've reached out to support but figured it would be good to crowdsource some experience as well.

Hi, Just wondering if anyone else has found a good way to pull stats on volume for just weekends only (aside from selecting day by day manually?) I'm wanting to look at the average number of chats coming in for Saturdays and Sundays months at the time to better understand staffing needs for weekends.

When making a Custom Bot from new conversations, if I use “Add bot message” and the user types nothing, according to our setup, “Auto-close abandoned Custom Bot conversations” is set to 3 minutes, the conversation in my inbox disappears. (Wanted) If I use the “Resolution Bot and follow up actions” and the user types nothing, the conversation stays in my inbox and never disappears. (Not Wanted)I would like to utilise Resolution Bot more, to help answer some questions, if they ask them.I have tried displaying half the page using Add Bot, and half using Resolution bot, still does not remove from inbox if user abandons the screen.

We are trying to send an email to any new users that sign up for our product. However, when we use the filter for "Signed Up Less Than 1 Day Ago", we get a list of users who had signed up a long time ago. Can someone explain how this particular attribute works?

Hi, I am curious lets say you have a "seat" who has access to all of intercom's products (E.g., marketing, support, and customer engagement). How would he or she switch between these in the hub?

Hello I want to orchestre a user onboarding.As he logs himself to our product for the first time I want that : If he is on the website -> I play a product tourIf he is on mobile app -> I play a mobile carrousselIs he is on responsive website -> I play a series of post to onboard him I have several question : Between the entry rules and the starting action, Intercom series need 15 min -> How can I use it for first log in (user are created when they log themselves)How can I differentiate a people in responsive website from a user on mobile app ?How can I orchestrate post to imitate mobile carrousel (next button for exemple) thank you

Hi 👋 We're using the Intercom REST API 1.3 to track leads and their conversion to users. This integration has been in place for a few years. This week I've been extending this integration to add access to the articles, which was only introduced in API v2.1. My problem is that when I tried v2.1, I found that this API version doesn't have a way of converting leads to users. Is that at all possible with v2.1 or above? Ideally I'd like to keep our integration on 1 version if possible, likely the latest version, assuming API versions will eventually be dropped

Hi there,Can someone help me understand how to infer "Intercom('update') without getting throttled up to 20 times per 30 minutes"?Is intercom saying that Intercom('update') will start throttled:20 times per 30 minutes per user?20 times per 30 minutes per workspace?20 times per 30 minutes per same user?How to decide if its per user, per same user or per workspace basis?Article Link: https://developers.intercom.com/installing-intercom/docs/intercom-javascript method name: Intercom('update')Thanks in advance.

I must be missing something, but can you NOT search your Inbox by Conversation ID? Surely this functionality exists...

Hey all, I've just got our domain verified on Intercom and set up email forwarding from our support@, hello@ and billing@ email IDs. The emails are landing in the Inbox exactly as they're supposed to; however, I'm unable to figure out a way to reply to an incoming email with the same email ID i.e. if I get an email on support@, how do I reply using support@ — these emails are verified on the dashboard? Best,Sourabh