Fin Product Area

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

Hi, We would like to send a message with a survey (similar to NPS) regularly every 3 months. The message and the survey will be always the same, so we can compare results and watch the trends. For every new round, we would like to check the rules and include new users.  I was not able to find the way to do this. Is there any option? Thank you.

If we already have a floating action button (FAB) on our mobile app in the right-hand corner, what's the best way to integrate messenger? Can you design a custom button/messenger?

Customers sometimes reach out to the sales team directly (through a call/WhatsApp etc) to raise an issue. We want our sales team to be able to start a conversation with the Support team and add the customer to it.  What is the best way to support this?  

Iam using the golang package https://github.com/intercom/intercom-go/p>While iam trying to update my contact , getting error Error :400: invalid_document, either_email_or_user_id_present validation failedCode: ic := intercom.NewClient(token, "")      contact := intercom.Contact{         ID: "604720410292c92b2fbd598a",         UserID:          "420",         CustomAttributes: map[string]interface{}{"First Campaign Sent": "Yes boss"},      }      savedContact, err := ic.Contacts.Update(&contact)Please help me for update contact using golang

Hello, we are about to migrate our help desk to Intercom Articles. The current URL structure is: https://support.mycompany.com/hc/en-us/articles/id-articlet-title When I setup the Help Desk URL on Intercom, the result is: https://support.mycompany.com/en/articles/id-articlet-title Is it possible to keep the old URL? We have tons of links shared everywhere and are not willing to mess that up.  Thanks!

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

I'd love to create a unified header navigation experience across some of our web properties (HC, Academy, Community), so it feels more seamless for customers when moving between properties.

Hello guys!Can you advice me with connecting gmail box to intercom?We want to redirect all emails from gmail to Intercom and appoint it on operator. Additionally, we want to have separator for messages. What will work the best for us?

Is there a limit to the number of list items you can add to an attribute list?

Why the operator does not send rating ask in all the conversations?This is happening everytime I close an importante chat conversation, and is getting me troubles with my indicators.Please i need support.

Hi guys we have a simple Outbound bot which is popping up when the schedule is Out of Hours... it works great and only pops up once on desktop and can be easily closed and never appears again... HOWEVER... on mobile, the chat window springs into life CONSTANTLY on every single page view... it can be closed but then visiting a new page it triggers again ... this is only on mobile not desktop... what can I check!! Need it to stop popping up every single time a new page is viewed!

Hi, I want to test pagination of articles through the articles UI and want to change the default limit (the API docs say its 50 per page right now) to 20? Is there a way to do so in the UI?  

I'm building a Series to manage an automated feedback process for our customers. The Entry Rule for this Series will simply be to find any Lead that is tagged "Customer Name Review".  I have created a Lead and given it the appropriate Tag. When I try to create the Entry Rule within the Series, I can see all of our other Lead Tags but not this one.  Other than the tag not being in use (which is not the case), what other factors may be stopping this Tag from displaying as an option to add to the Rule?

How can we get the section ID of Help Center from the UI?If I use the list all articles api, for any given article if "parent_type" is section, what does "parent_id" signifies? Can I find that id in the UI? Thanks in advance!

I would like the ability to kick off a zoom session from an Intercom conversation, and have Zoom automatically create a meeting id, set the meeting subject based on the client's name and put the invite into the chat. Right now I kick off client zoom sessions, based on Intercom conversations, by hand, using by personal meeting id, and locating a previously recorded session (if I ever need to review it) is difficult, because all recorded zoom sessions are called "Personal Meeting Room".

How can we get the collection ID of Help Center from the UI?I want to use the retrieve collection API and need the collection id for it?

Is it possible when using round robin to see who is next in the order to receive a chat?

Is there a way to make the messenger bubble completely disappear on my website outside of the active hours?

Hey there friends,We're a small startup and leaning heavily into our Intercom installation with a range of engagements from messages to email. Before I get much fancier, I decided to do an audit to think through our customer journey as they pass through our home pages and into our SaaS software.  To do this audit, I simply created a big Miro chart that identified steps. I can't be the first person to do this.  Are there best practices out there all of you big-timers can suggest?  Thanks!~b

The macro's are only visible when an email conversation is existing already. When a new email conversation is started by 'us' a different set of saved replies is visible (called saved content). Both are very important. Just wondering if they can be combined in one type of saved reply/macro? 

I've been exporting all message data as inhttps://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-dataEndpoint: 'https://api.intercom.io/export/messages/data/'I don't get data from push notifications inside series. I noticed, first the channel field in data for push notifications had value push_only, later i saw it was changed to push, but I get nothing from push notifications inside series. More so, is there anyway of looking at the performance of all my push notifications, and see metrics like ORs, etc right now??? Because I couldn't even look at these metrics on the report section

Creating posts, is there no way of removing a button that one has put in? Do I need to redo the entire post?

I have been running Intercom on my website for a few years and this morning I noticed that the messenger box is no longer appearing anywhere on the website. The last user enquiry was submitted 5hrs ago. I don't see any service outages.  I have sent a message via the messenger on the Intercom dashboard, but they say it could be 2 days before I get a reply, so I was wondering if anyone else was experiencing the same issue. When I go to the Network tab of Chrome DevTools I can see there is one resource that isn't being loaded (it gets stuck at pending for 5 mins, which is presumably the timeout) and then spawns another network request. Here's an example of the network request ```Request URL: wss://nexus-websocket-a.intercom.io/pubsub/5-LCGg-A6YMCL8QXsrrbVFfgR1FUwmvNkg3nphXpLQx8Ox2PZa9mayqXReAk_MrS4Yf_JY3-Nyu9I3bMuh_LFFi9mQN7uIRuckXXXX?X-Nexus-New-Client=true&X-Nexus-Version=0.8.1&user_role=undefinedRequest Method: GETStatus Code: 101 Switching Protocols```