Fin Product Area

I am interested in any ideas that could help me see when they start working and finish their work. Thank you.

Hi, I would like to put third party apps (like StatusPage) even higher in the Messenger than the conversation boxes. E.g. if we have an incident I would like to put the app of StatusPage in the top of the messenger box. I just can change the order between third party apps, but not put a third party app higher than the conversation boxes. Thanks a lot :-)

I'm looking for a way to add COMPANY data as a note in Inbox in the right side column, so we can type a note and have it appear for anyone in that company who writes in, as a reference note. Similar to User Notes but have it for Company Notes.

My site has page accessible only for registered customers. Does it possible to set up product tour on protected pages? When I input page URL in the tour builder I get error.

I have set a series with a mobile carousel to onboard my users and I want to make the difference between:- users who clicked on the last button of the carousel- users who only completed the carousel without clicking I see I can create a rule in my series to tag users who :- "Received a carousel"- "Completed a carousel"- "Hit a carousel goal" Is it possible to create a rule for users who "Clicked on carousel button" ?

Hi everyone 👋 I'm looking to do something like Stripe is doing (screen capture). Let me explain : we are currently facing a high volume in our chats. Our response time is much too high. I would like to warn our customers about that. I went on our Stripe's account which has that kind of message and I love it. Can someone explain me how to do that properly when a customer write to us to warn him? Have a great day, David 

How can I set the office hours for each separate MEMBER OF THE TEAM so the messages automatically gets assigned to their inbox based on the timetable? We are on Accelerate plan, yet I don't see how to do this still.

I'd like to ask users a question and have them pick all answers that apply to them from a list of options in a custom bot. Since data field lists and reply buttons only allow for one selection, I don't see any other way to do this than asking whether each of the 11 options applies to the user as separate questions. This will make my bot very long so I'm obviously not thrilled about this solution. Am I missing something or is my proposed solution the only way to achieve this?

I've just signed up for Intercom and now I need to install it on my website/mobile app. How do I do this?

Is it possible to not reopen closed conversations? Currently, in the "Control your inbound conversation volume" settings, if I set "Prevent replies to closed conversations" to 0 days, I am unable to create a new chat in my test environment. Is there another way to prevent conversations from being reopened?

Will it ever be possible a) send a one-off outbound email from a support address (support@company.com) by searching for the contact and just sending a quick email b) automatically snoozing an outbound emails so it automatically appears in inbox later We are in the process of migrating from Zendesk to intercom. In Zendesk you can send an email very easily as pending (i.e snooze) for a specific period of time then it pops back up in your view. You also cannot send an email to a contact from a support domain. How come?

Hi! I need to add a button to our customer support page that will open direct chat with the customer that was contacted before. How can i do it? What data should i retreive and save after the first conversation and how can i later open a direct chat using javascript and previously retrieved data?Thanks!

We are having an issue with our clients responding to the email that is generated from the chat and it creating a new chat from that email. Best I can tell they are responding to the firstname.lastname@xxxx.intercom.com we can switch to it looking like our domain I see but that does not address the issue and would rather just force us to look at our email inbox as well. Is there any other customization that we can do so clients that reply by email are replying directly to the chat and not creating a new chat that we have to go and look for.

I simply want to send an automated response email to Users who have waited longer than X minutes. What's the best way to do this?

I'm setting up a custom bot (button triggered) and want to end it with a content showcase. The bot is only available through a landing page which I'm only sharing with certain customers, and I only want to share the content showcase announcement with these customers. Is it possible to add the announcement to the bot without also adding it to messenger home for all users to see?

Hi there! Our team is creating a free account, in this service we don't want to give access to the online chat. The support for theses users will be only by e-mail.Is there a way to disable the chat for some users keeping the intercom logo on the screen? 👀

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

Hi, We would like to send a message with a survey (similar to NPS) regularly every 3 months. The message and the survey will be always the same, so we can compare results and watch the trends. For every new round, we would like to check the rules and include new users.  I was not able to find the way to do this. Is there any option? Thank you.

If we already have a floating action button (FAB) on our mobile app in the right-hand corner, what's the best way to integrate messenger? Can you design a custom button/messenger?

Customers sometimes reach out to the sales team directly (through a call/WhatsApp etc) to raise an issue. We want our sales team to be able to start a conversation with the Support team and add the customer to it.  What is the best way to support this?  

Iam using the golang package https://github.com/intercom/intercom-go/p>While iam trying to update my contact , getting error Error :400: invalid_document, either_email_or_user_id_present validation failedCode: ic := intercom.NewClient(token, "")      contact := intercom.Contact{         ID: "604720410292c92b2fbd598a",         UserID:          "420",         CustomAttributes: map[string]interface{}{"First Campaign Sent": "Yes boss"},      }      savedContact, err := ic.Contacts.Update(&contact)Please help me for update contact using golang

Hello, we are about to migrate our help desk to Intercom Articles. The current URL structure is: https://support.mycompany.com/hc/en-us/articles/id-articlet-title When I setup the Help Desk URL on Intercom, the result is: https://support.mycompany.com/en/articles/id-articlet-title Is it possible to keep the old URL? We have tons of links shared everywhere and are not willing to mess that up.  Thanks!

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

I'd love to create a unified header navigation experience across some of our web properties (HC, Academy, Community), so it feels more seamless for customers when moving between properties.

Hello guys!Can you advice me with connecting gmail box to intercom?We want to redirect all emails from gmail to Intercom and appoint it on operator. Additionally, we want to have separator for messages. What will work the best for us?