Fin Product Area

Before user log in to my app```await Intercom.loginUnidentifiedUser();await Intercom.presentMessageComposer(`I can’t login blah blah`);```After user log in to my app```if (Platform.OS === ‘ios’) {  yield Intercom.setUserHash(user.intercom_user_hash_ios) } else {  yield Intercom.setUserHash(user.intercom_user_hash_android);}yield Intercom.loginUserWithUserAttributes({ userId: user.id });```When I implemented with `setUserHash` about the end of 2023, it was transferring info without problem but now it does not transfer anymore, when the user log in to my app, the unidentified account stays with the user. Any idea why it is happening?

Hello,my team and I are trying to setup a workflow for our users to talk to Fin to answer questions. We are attempting to use the “Customer opens a new conversation in the Messenger” workflow to start the conversation with Fin. However, it appears that Fin can not be placed in step “A. Welcome”. You have to click “I have a question” which points to step “B. Path” where Fin is then initialized and can take over from there.In contrast, when using a workflow that starts with “Customer clicks a website element” we are able to place Fin in to Step A as desired.Is it possible to have Fin initialized in Step A for the “customer opens a new conversation in the messenger” workflow? If not, I would love some more details about why this is a limitation. Thank you!

Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you! 

Our company did a rebranding and changed their domain and we need to change this domain in Intercom too but I don't find any edit or remove button.

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

Hi! I made a request for a CSV file yesterday, but haven’t received anything yet.Can anyone help, please? Thank you!

Hi there, We’re having an issue with the Intercom Inbox, we’ve just integrated Instagram/Facebook messagers to come through via the native integration.  The previous tool were inforbip, which help us collect messagers from Instagram/Facebook.But it always show  another app is controlling while we have already disconnected from the platform we used before. We have tried many times to reinstalling but still error. Does anyone meet this before? Please help.Thanks in advance for your help! 

Hello We’ve integrated Intercom SDK on Android (15.5.1) & iOS (16.3.1) platforms. We found several differences in the implementation between Android & iOS, could you help us to understand the reason of this case?  “Powed by Intercom” label is visible on Android, on iOS - no No close or create messages buttons on Android, on iOS - yes No close chat button, only get back to messages on Android  

My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964

"I am encountering an integration challenge with the Speakatoo API. While the API works flawlessly when tested in POSTMAN, it fails to operate as expected when integrated into my system. I have validated the functionality in POSTMAN, ensuring that the input parameters are accurate. However, the issue persists during the actual system integration. I am seeking guidance to identify and resolve this discrepancy, as the API's successful integration is crucial for my project. Any assistance or insights into troubleshooting and resolving this issue would be greatly appreciated."

Is there a way to prevent users from receiving a post after a certain date and/or time? 

Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs? 

Hi everyone. I have a following use caseI want to tag some users based on the workflow in Intercom. After the specific tag appears on the customer in Intercom, I want this customer to automatically appear in the Segment in Customer.io I tried to meddle with the  zapier, but it does not offer the specific action “add to segment in customer.io”. Can someone help with this? 

Hey there, We have been using Intercom in two of our domains, the root domain, and also a subdomain website. We set up two proactive messages something like this,First proactive messageset Where to send as if current page URL is https://mydomain.com along with Visitor audienceSecond proactive messageset Where to send as if current page URL is https://sub.mydomain.com along with User audienceBut if a user visits our website with the following sequence,visit root domain https://mydomain.com, and a new conversation gets auto triggered (unread) visit sub domain https://sub.mydomain.com and logged in as user, because there is one conversation is opened in step 1, and the data is shared, Intercom shows user that conversation again.I tried a lot of different settings such as using condition as NOT CONTAIN subdomain, it still doesn’t work. Because the conversation is already created in step 1. So now I feel this is probably can not be solved on the rule level. We’d need to split them, so the r

When I am scheduling an email from a one of my sales reps I get this message: Check [email address] and verify your address, then try sending your message again.  When my rep attempts to send an email, he also gets the same email.  He does not get any emails for “verifying”.  What does this mean?

Hey all, has anyone gotten this error message before?I updated an article this morning with some new text and images. I navigated to what is numerically the fifth image and replaced it, but I am still getting the same error message. Never seen this before and not sure how to proceed with updating my article!I am not even sure what the “integer” problem is/what that means.  

Is there a way to sort teammates that i have pinned in alphabetical order?

For the inbox canvas app:-1) Initialize is called when user chat window is opened by the teammate or when the teammate refreshes the intercom page2) submit is called when there is a interaction on the canvas app.Question :-1) Can I call initialize/submit on the inbox canvas app whenever a user replies to the conversation.2) Is there an API which I can call to refresh the inbox app

Is it possible to share positive conversations we have had with our customers on our website? It is hard to get reviews in our niche - so we would like to share and highlight certain customer converstations on our website. Is it possible?

Hello I have a workflow that ends with - Collect Customer Reply, but followed by WAIT later that day and then send message to nudge the player to reply. Will this type of pattern work? If not what is the proper way to go abou this?  

Product tour - trigger on hovering elementsIn my application i have expandable elements while hovering. There i have a button which should be clicked after hoveringHow hovering on elements can be implemented in Product Tour? Thanks

I added emails to a series and I want to use Intercom email more for automated sign ups. Is there a way to sync emails sent from Intercom as tasks in Salesforce (like chats?) we really need this to utilize the series and email function more or else we have to keep sending them through our MAP. 

Hello all, we’ve had a fairly major technical issue for a while now and are unable find a POC to solve this with - hoping someone can help or point me in the right direction! Our flows are already established and set up. Problem is - when someone writes in our chat, a specific message gets sent as a reply pretty much 80% of the time (not all) and the message is not is not a part of any flow. Who can I contact to get help with this?

Hi all, Is anyone else having issues with opening attachments (regardless of the file type ...some are just standard .PDF) in Intercom?  We’re getting the following errors when trying to open attachments: Any tips would be greatly appreciated.Cheers,Suja

Im running a retro on the emails sent to our top users during the year 2023. Im loking for a way to view all the emails specific users received in a year. I found the rceent content section in each user’s profile, but I cannot expand it to see the entire year, it shows up to May 2023. Is there a way to easily find this?