Fin Product Area

Hello there,I’m trying to replicate what I was able to do with our previous email and automation provider.I used to be able to pre-populate our JotForms with data from ActiveCampaign by linking the form field data with the attributes via a URL. This meant that when a contact would open the email and click the link, the form would automatically populate with their unique data, and so we’d be able to attribute submissions to users without having to rely on them adding the exact email address they use to sign up to our service.I’ve tried using the same logic for Intercom in the URL below, but so far I’ve not been successful. Please say I’m missing something obvious! This is the URL I’ve implemented in an Intercom CTA linkAnd unfortunately here you can see that it’s not had the desired effect - the data isn’t being pulled from Intercom  

HI. can we see when an outbound chat message was read by the user? We send out important info that sometimes the customer says they didn't see, yet the message shows as seen. Can i tell when that message was read? Not after last seen info. Thanks.

Hello everyone, we are configuring our inbox rule in the Intercom and want to implement the following:1.When the ticket is created, if there is still no first response for 5 minutes, then the agent will be alerted (pop-up notifications or sent an email).2.If a ticket remains unresolved for 4h, the Leader will be alerted (pop-up notifications or sent an email). But we are now experiencing some blocking and we don't know how to pop up a notificatoin or send an email through the workflow or inbox rule. Any recommendations? Thank you! 

Hello Intercom Community , I am getting crash when i navigate to Intercom Messenger (version of 15.1.0 to 15.1.6 )Ex : Intercom.client().present(space = IntercomSpace.Messages) i am using kotlin version 1.9.0 and compose version 1.5.0but in version of intercom  15.0.0  everything working good,So i raise this issue , Please give me proper solution 

Hi all,I’m using an event tracking to trigger a survey from code:window.Intercom('trackEvent', 'open-survey')I have set up the survey to trigger on this event, and it works fine.What I want to do is to keep sending the survey till they actually complete it.I have to collect responses and I’d like to force them to actually respond (not only dismissing the survey but completing it). How could I achieve that? Is there anything I’m misunderstanding here?Thanks in advance

Hi There,I am trying to connect our Sales Team with our Customer Support Team, the idea is to triage customers that are slipping away in their first 7 and 14 days -  Purpose - Sales team working with leads in Hubspot who are not reponding to attempts to contactAim - Customer Support in Intercom is able to set up an automation for the customer in the meessenger which will ask them to reach out to us ad book a meeting using Hubspot Calendar or Calednly and then we can continue the onboardingResult - that the link between Hubspot and Intercom is able to trigger this automation on a user by user basis Has anyone got a solution to this problem, I think that we need some link from Hubspot that pushes the automation to the audience we want - but I haven’t seen anything like this available?

Can I edit company attributes? I would like to display product tours based on company attibutes

If I use Intercom's Survey and find out the aggregated results for customer A,Is it possible to have the results as data in A's account information（visible details）?For example, how often do you log in each month? to the question,If the answer is 5 times, I would like to know if it is possible to record the data as Store A's Login Count 5.t: 5.

Hi, is there a way to preview live without having to duplicate the product tours so many times or creating multiple profiles? For example a way I can find myself as a user and just delete the user info each time so that I can continue testing?

I’ve tried using the series but nothing happens when I set it live (only for myself to preview). I tagged the tooltips and product tour then added them to the series. I’ve also tried setting the tooltips and product tour live then setting the series live but I can’t tell if that worked just because I set them live individually.  

My team sent a lot of outbound messages to customers via the inbox that we want a customer to reply to.Currently, as part of the macros we use, we set the conversation to closed when sending the message even though we want a response.I am trying to understand what the impact of closing this conversation versus leaving it open/snoozed? Does it display differently to the customer at all?

Open the bottom sheet of the intercom → swipe left or right → the app freezes as a result.

I am new to Intercom but have used other platforms before. We just migrated close to 400 articles, and am wondering why is article editing so basic.Here is what I am looking to do, maybe I just have not found it yet: Duplicate an article: Looks like th only option is to highlight everything on the page and copy/paste. But when you do this not all of the formatting comes through ok Text color - Just Bold and italtics? really? Why can’t we have some color options for text Embedding other than video - I would like to embed widgets from other platfoms like supademo.com to show click through demos, but it looks like only “known” video urls are accepted. Why not accept anything that allows iframing or embedding? Looping MP4 - I would like to have an MP4 that loops, autoplays so it can demonstrate features. I know I can do GIF, but quality can sufferI know Intercom has been around for a while and was expecting a bit more robustness on the Articles sides of things.Any hope for these simple req

Has anyone found a simple solution to create an embeddable form for Intercom rather than build one ourselves?We like using all the functionality of intercom but prefer not to use the messenger as a form and just have a standard one instead. Or link out to one. Thanks!

Hi, I am always getting the following messageThere was an error loading macros. Please try again later. The error occurred after I created several Macros. I've been waiting all afternoon. Would you happen to know how long you have to wait? Do you know if I have to contact support?

I want to ask my customer who have completed a product your to give me an NPS score - can I do that?

Hey everyone,What I’d like to do is create a new contact field called “App URL”. Then I’d like to autofill this information based on data from another field. For example, if email contains company.com.au then I want the App URL to be “app.company.com.au”.Alternatively, is there a way to simply get the current page URL to use in an outbound message Action?

I want to know if there’s a way to redirect a LEad / User to a new URL as the final step of a Series. The URL it’s part of my own website/app. 

Is there any ability to add line breaks in the Messenger settings > Special Notice:Seems like Intercom doesn’t allow them: the line break has been added on the left but is not respected on the right,Also, after clicking ‘Save and set live’, the changes are not live.Is there a delay before the changes are live?The Cloudflare cache has been cleared, but a hard refresh and incognito do not show the changes.

I was wondering if there’s a way for us to display the date that the message was sent right on the chat box? Our chats includes reminders where dates are crucial.

We want to send contacts down different paths depending on their actions. We have created a post and then two separate paths, one for if the contact clicks a link the other path for if they open the post but do not click the link. We are not sure if this will work as intended. Any help is greatly appreciated 😎 

Need ability to set a custom snooze time - or at least for there to be a default 24h option.It doesn’t make sense to be unable to customize the default snooze time for your team. As an example, we want to automate following up and closing conversations where the customer has been inactive for 24 hours & none of the default options work with this rule. I know this has been raised before but I wanted to repost.Here is why the other default snooze options don’t apply to this case:Snoozing til tomorrow at 9am omits too many conversations from this ruleSnoozing until monday doesn’t make sense on SundaysSnoozing for 7 days is not something we want to make a general practice with the team because conversations can’t be rated after they’re snoozed for 7 days.  

So I built a few automated workflows within Intercom (eg How Does It Work, FAQ, etc..).They’ve been online for a while and I’ve analysed the most used paths, etc.Now I want to alter the paths, add new branches, remove underused ones, .. you catch my drift.Problem is, one major change is I want to interject add a new path after the first question. There doesn’t seem to be the option to create a new path in between existing paths.Or do I redirect all the current answers to a new path, then loop back to what is now my first automated response, and afterwards delete all the first paths? If that makes any sense.TL;DR: can I squeeze a new message between the ‘start’ of a workflow and it’s first response, once it’s already been made?

We had a situation where an email was sent inbound to our support email. It included 2 parties. From - original sender CC - 1 person To - our support Client wrote 1 e-mail which arrived. Then client wrote a second email with the same From and CC, but the subject line was different. It seems that what happened was the client created 2 separate e-mails and they merged into 1 conversation. Is there any specific use-case where this can happen? Or is this a bug of sorts? I sent this to intercom support, but also curious if I am missing the reason why something like this could have happened. 

I want to make sure some articles are only visible to users from specific countries. What properties can I use to make it happen?