Fin Product Area

For instance, our platform has the "chat" section, the "admin" section, the "main" section, etc. On each one of them, I want to show the relatives articles on the Articles Search app in Messenger. It doesn't make sense to show the "chat" articles in the "admin" section. It could work like the banners, posts, product tours rules.Thank you

I am really struggling to use the News feature, so I am wondering if someone could share some tips for using it. We have many different products, and users can subscribe to just one of them, or all of them, or anything in between. When we want to publish product-specific News, I never manage to target people so that they get all of the News that are relevant to them. This is because News is deviating from the tried and trusted way of setting audience rules for other outbound content. If a person is in one Newsfeed, they can't be in another!So for example a client needs to see news for product X and product Y. If I publish news for product Y (targeting all users of the product) and then publish news for product X (targeting all users of that product), the client will only see the news that are at the top of the newsfeed list. Are there any workarounds? This is really headache-inducing for me. I want to use News because this feature fills a gap to have a non-intrusive long-form in-pr

Can you tell me a bit more about using spaces in the new Messenger?

Hi there, I was wondering how to technically implement something like this bot, which I think is an operator bot, and if we eventually could do it with our current plan which is a 99€ per month plan right now. Cheers :)

Need urgent assistance please -  Our bots have a button prompt that asks something along the lines of: 1) Do you require immediate/urgent support2) Can you wait for an email  I need to report on how many customers clicked on those prompts, who they were, so we can build out certain events and data from it. I also want to be able to report on how long it took our internal support team to respond to those customers (high priority SLA = 10 minutes, and "email" SLA = 1 hour) for example  Checked all report options and articles but for some reason this does not seem to be an easy thing to report on? Just need to report on the custom bot button engagement Thank you in advance

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

Thanks!

Can I set up Automatic away mode only for particular teammates? Not for everybody

My company recently changed our main website's domain and I would like this to reflect in our help center, as well. If I change my domain in Intercom from educate.ABCtest.com to educate.123demo.com, will all of my articles automatically redirect to the new domain? Or is there a manual way to redirect these in intercom?

I'd like to know if there's a way to set up a few shortcuts similar to the "Hi, name. How are you?" which applies when hitting Tab, at the beginning of every conversation.

I want to run a custom bot for an NPS survey. I'd like the survey to pop up to a user every 6 months, assuming they continue to meet the requirements. i can't figure out how I set up the rules to have the bot pop up automatically every 6 months

We'd like to show a list of all our consultants and an operator, so users can see each consultant (with their details next to them) and then choose who they want to talk to. I've seen other companies do this using Intercom. How do we do this? Is there an app we can use?

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

The launcher covers necessary functionality on Mobile.How can I disable it from showing only on Mobile? Using properties and segmentation will not work for us as our users using both mobile and desktop. I want them to see the launcher on the desktop but remove it from mobile.Thank you!

Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.Does anyone know how to do it?Thank you.

I'd like to prioritize agents and have a backup only step in if no one else is available.

The png pictures in sent messages are not visible in inbox as pictures, only as a clickable text like picture_1.png

Habe einen Artikel für Hilfe-Center erstellt. Bei dem erstellen des Artikels wird ein eingefügtes Bild beim draufklicken vergrößert. Leider erfolgt dies nicht in der eigentlichen Hilfefunktion. Auch nicht wenn ich das Hilfe-Center öffne

Hi,We just started to use the messenger this week, but we have received multiple complains on the following issues: The close 'x' icon doesn't work on our web App when user are using an iOS device (iOS 15.6.1)  The Launcher position doesn't change on mobile version so it block our bottom nav bar Does anyone know how to solve this?Thanks!

For example, let's say we only have 2 screens (account screen and product screen) in our mobile app. If user is on account screen and they open Intercom messenger, we want to give them options like (account issue, payment issue, etc). If user is on the product screen and they open intercom messenger, we want to give them option like (refund, complaint, product related help, etc). Thanks.

Here is what we are trying to set :  How it appears for now on our website :(The welcome message is set as a snippet, which should be the right mode to show the message.)

I know there are limitations around sending outbound content, but I'm wondering if having the widget visible on the website is part of that count.

We're trying to send occasional emails from our company and not from a person. Is there a way to do this? It looks like all emails are formatted to be sent as "name from company name" and we'd like to send them just from the company.