Fin Product Area

Is there any way to force users and companies to be included in segments and lists before they have logged in? We want to mail people who sign up for our trials but never login.

Hello folks, I am planning to have the both launched once users click on a certain CTA. Ideally, I would want the survey/form launched as soon as they click on the CTA. Is this possible?  If not, and I have to rely on launching the bot first, can the bot subsequently launch the survey/form?  Thank you!

Occasionally, our customers send us direct emails that need to be converted into tickets. If we forward them to our support email address, then we can’t transform them in the name (and email) of the customer who sent the email. How can we do it?

Hey there 👋 We're thinking about using Intercom for transactional messages instead of SendGrid. However we've run into a security issue that we haven't been able to solve yet. If we send emails with highly sensitive data (for example a password reset code/link as mentioned in your blog post) then anyone in the team who can access Intercom messages could hijack the customer's account using that sensitive data. That is not acceptable. Is there any way we can mark certain parts of the message as sensitive so that neither the Intercom UI nor any data API/export exposes them? Thank you, Marc

For example, redacting credit card numbers, photos, other text strings or attachments from Intercom conversations. 

Where are the sticky issues that I can check? Are there any reasons they wouldn't display? Is there a specific setting needed to get them to display?

If I enable "New messenger" for test workspace (which I created from my prod workspace), will "New messenger" be enabled for prod one too?

How to fix misaligned icons problem, I'm importing the library in a project written in Electron v8.0.0 and angular v9 so how to solve the problem of not aligned icons in the first screenshot? adding a simple css rule on buttons seems solve the problem (2nd screenshot)align-items:center;I can't change the style because it's inside an iframe, how can I solve the problem? maybe is caused by the default stylesheet rules of the old chrome version inside electron 8 ? please help!  

I have a custom object called "Orders". When the user clicks "Cancel Order" in a bot I use a custom action to get their list of orders that can be canceled. Once the user finishes canceling the order, they can click "Cancel Another Order" which will then run the same custom action again to get their list of orders that can be canceled. However even though the custom action's response now has an empty array of orders, the order from the first response is shown in the conversation. How do we clear out the orders array on the conversation with each GET from the custom action?

I have two different places my app takes effect: Main web and Chrome Extension I want page view tracking in the main web app. But, I don't want page view tracking in the chrome extension installation. This is because it's implemented as an IFrame, so the page is always the same and provides no value. The chrome extension activity is tracked by custom events, so I am still covered there.

Hi Community, I've been playing around with checklists and am wanting to set up a choice of two onboarding checklists for anyone signing up to our app.  The idea is that they hit our welcome page and are offered two buttons - Learn more, or Get Set up. This covers the two jobs that people come to our site to do. On each button sits the code to trigger the specific checklist they select. My issue is that I can't find a way to stop the checklists popping automatically. If I turn off the rules in the checklist, it doesn't pop at all if you use the sharing link. If I have rules switched on, the checklists pop automatically before I have time to get them to press their button. Anyone come across this or have a magical idea that will allow me to do this? Would I possibly create an event based on the pressing of the button? (That seems a bit asynchronous though) Thanks,Brent

I'm building a custom bot that automates order refunds. I have set up a custom action that gets recent orders and puts them into the order custom object that maps to people data. This works fine.  The issue is that when I show reply buttons from object data in the bot flow, I am never able to change what orders are shown after the initial 5 are shown. Once the person has orders in their custom object data, those are the orders that are always shown, regardless of what orders were fetched by the custom action.  What I expect to happen is that the orders shown are the same as the ones fetched by the custom action.  I have already verified that external_id is mapped correctly so that there are no duplicates.  I have also tried to map orders to conversation data and NOT people data in order to force refresh the orders when a new conversation has started but that does not work. It seems that the orders must be stored on people data in order to use in the bot workflows.  For additional c

I am testing the intercom chat with a Dev account.We want to test it before buying it.I am able to popup the intercom box, but I am not seeing the input text to write a message (see the attachment image)Any idea why we can't send message ? 

How can I setup a rule so when we receive an email to sales@ourdomain.com it goes to a specific team? I'm testing it and it's not working.

I'm using the Cordova SDK to natively integrate Intercom messenger into my iOS & Android mobile apps. I'm having issues with Identity Verification for iOS Users, always throws an error.  My app is using Ionic Framework with ReactJS. So far I've only noticed this error on iOS, with many Users. Please see the screenshot. It's in Ukrainian, but it basically said, ops, something went wrong, we couldn't load any content, please refresh. Refreshing doesn't help. :)  This bug was seen on iPhone X / Xs / 12 / 13, and iOS 15.6 - 16.1.1. So likely this isn't related to a specific OS or device.   Any help on this issue will be greatly appreciated! Thank you! 

I want to look at my time-to-close metric, but I want to make it not include snoozed time. I would be ok with doing it manually by seeing time snoozed and doing the math. Is this possible?

I have a push notification that I want to send on the Sunday 7+ days after an event occurs. I have an exit event that could happen at any time.  My scenario: So a user enters the series on a Friday. It waits 7 days which puts them on the next Friday and it schedules the message to send on Sunday (2 days later). On the following day, Saturday, the exit event happens. Will they be removed from the push sending? Or will they still get it because it was scheduled? I want it to not send FYI.

Hi all. Would anyone be able to assist me with intercom code - identifying logged-in / v logged-out users on Kajabi?

I cannot hide messenger either by condition or just by turning it off, we have embedded the code rather than using GTM so not sure if that affects it. Any ideas? I am trying to turn the messenger off for a certain segment but couldn't get it to work so to test I turned it off completely for all users but it still shows.

Hi there, our company need to create post to show to our users and there are lots of limitations on their creations. For example:I would like to change the font colour to stand out some parts of it.I would like to change also the text to different sizes, like 14pt, 18pt so we can make some parts more important than others, at moment we just have H1, H2 and other.Also I couldn't align images with text, I only see options to get it centred or full size.Space between paragraphs and lines, cant be changed neither.Change button sizes.I am sure I will find some more issues as much as I start working on it.Thanks for your time.

I set up a Custom Object and Linked it to *both* the Person and Conversation objects, as stated in this article. In the Visual Editor, when I select Save reply... I don't see my attribute under the Person object and I don't see the Custom object.

Looking to integrate Intercom's product tour within our application. The application front end is built using web components. A technology that uses a concept called shadow dom. Applications that use the shadow dom technology can not have elements found within web components using the browser's native element querying approach.  If more information is needed like a demo of some sort feel free to reach out directly.

All images are served by downloads.intercomcdn.com and the robots.txt of this subdomain blocks them from indexing by search engines. As a result our pages look broken in search engines    

Here is again what I would like to do: 1. Recipients of a specific email gets automatically a specific tag2. Everyone with this tag lands automatically in a specific segment3. For setting up another email I can then say that this email should just go to people within this segment

Is there a way to create a bot that identifies the users Client manager (who isn't on intercom) and send that conversation directly to their Client manager?