Fin Product Area

The png pictures in sent messages are not visible in inbox as pictures, only as a clickable text like picture_1.png

Habe einen Artikel für Hilfe-Center erstellt. Bei dem erstellen des Artikels wird ein eingefügtes Bild beim draufklicken vergrößert. Leider erfolgt dies nicht in der eigentlichen Hilfefunktion. Auch nicht wenn ich das Hilfe-Center öffne

Hi,We just started to use the messenger this week, but we have received multiple complains on the following issues: The close 'x' icon doesn't work on our web App when user are using an iOS device (iOS 15.6.1)  The Launcher position doesn't change on mobile version so it block our bottom nav bar Does anyone know how to solve this?Thanks!

For example, let's say we only have 2 screens (account screen and product screen) in our mobile app. If user is on account screen and they open Intercom messenger, we want to give them options like (account issue, payment issue, etc). If user is on the product screen and they open intercom messenger, we want to give them option like (refund, complaint, product related help, etc). Thanks.

Here is what we are trying to set :  How it appears for now on our website :(The welcome message is set as a snippet, which should be the right mode to show the message.)

I know there are limitations around sending outbound content, but I'm wondering if having the widget visible on the website is part of that count.

We're trying to send occasional emails from our company and not from a person. Is there a way to do this? It looks like all emails are formatted to be sent as "name from company name" and we'd like to send them just from the company.

For example, if a Visitor or Lead visits our Review page, then visits our Pricing page (both for more than 10 seconds each), I can then trigger an outbound bot to reach out. I know that we can specify if someone visits a single page, but I didn't see a way to create a rule where someone visits two (or more). The same goes for the amount of time spent on the page and whether the chosen time can be applied to more than one page.

If an agent initializes a chat within the intercom messenger, would the user get notified about it? either via email? or can we set up a push notification to notify the user? Setting up outbound chat is not suitable for this use case as the conversation can be anything and it is not generic. Thanks.

How do I change the teammate that the initial message to visitors is shown? I am on the starter package.

Is there a report I can run that shows me all conversations within a specific date range and the user who started the conversation? I want to report on the number of support conversations we've had over a 3-month period and the user involved.

Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.

I would like to view all conversations in the last month from the customers with "VIP" tag. How do I go about doing that?

Right now I see that I can attach the PDF, which creates a link that readers can click, but I'm trying to determine if there's any way to have the PDF show as an embed that they can scroll/read through directly. (See attached for what I'm looking for.) For context: our previous documentation center consisted of these beautifully designed PDFs and infographics, and we don't want to lose them in the transfer. The only workaround I have found is to export the PDF as jpegs and then insert the images one by one...but this causes the text on the PDF to appear extremely small, to the point of being unreadable. 😞

I spent hours (2x in a row) creating a Product Tour and it's nowhere to be found. The first time I created my Product Tour, I selected Preview at the bottom of the window and received a message that my changes may not be saved so I canceled out of it and then BOOM - the page lost all setup components and I was unable to get back to the create screen.  I tried again thinking "this time I wont preview it before it's saved and closed". I spent over 2 hours making the same Product Tour again, selected Save & Close, and then... gone. It's not in Intercom at all! The ONLY thing I can think is that I forgot to add a subject/title (it's kinda hidden up at the top and isn't required), and I was not prompted to do so when I saved it - but that's it! If that was the reason, wouldn't the tour be saved as a draft as "Unknown" or something for the title?  I hesitate to work on them again in case it doesn't save again.

Is there any way to force users and companies to be included in segments and lists before they have logged in? We want to mail people who sign up for our trials but never login.

Hello folks, I am planning to have the both launched once users click on a certain CTA. Ideally, I would want the survey/form launched as soon as they click on the CTA. Is this possible?  If not, and I have to rely on launching the bot first, can the bot subsequently launch the survey/form?  Thank you!

Occasionally, our customers send us direct emails that need to be converted into tickets. If we forward them to our support email address, then we can’t transform them in the name (and email) of the customer who sent the email. How can we do it?

Hey there 👋 We're thinking about using Intercom for transactional messages instead of SendGrid. However we've run into a security issue that we haven't been able to solve yet. If we send emails with highly sensitive data (for example a password reset code/link as mentioned in your blog post) then anyone in the team who can access Intercom messages could hijack the customer's account using that sensitive data. That is not acceptable. Is there any way we can mark certain parts of the message as sensitive so that neither the Intercom UI nor any data API/export exposes them? Thank you, Marc

For example, redacting credit card numbers, photos, other text strings or attachments from Intercom conversations. 

Where are the sticky issues that I can check? Are there any reasons they wouldn't display? Is there a specific setting needed to get them to display?

If I enable "New messenger" for test workspace (which I created from my prod workspace), will "New messenger" be enabled for prod one too?

How to fix misaligned icons problem, I'm importing the library in a project written in Electron v8.0.0 and angular v9 so how to solve the problem of not aligned icons in the first screenshot? adding a simple css rule on buttons seems solve the problem (2nd screenshot)align-items:center;I can't change the style because it's inside an iframe, how can I solve the problem? maybe is caused by the default stylesheet rules of the old chrome version inside electron 8 ? please help!  

I have a custom object called "Orders". When the user clicks "Cancel Order" in a bot I use a custom action to get their list of orders that can be canceled. Once the user finishes canceling the order, they can click "Cancel Another Order" which will then run the same custom action again to get their list of orders that can be canceled. However even though the custom action's response now has an empty array of orders, the order from the first response is shown in the conversation. How do we clear out the orders array on the conversation with each GET from the custom action?