Intercom Product Area

Hi there!  I'm currently auditing how our messages are set up (what cadence, when they are triggered, at what date, etc) Short of actually going in and creating a google sheet or Miro Board and manually auditing the flow/timeline one by one is there some way to easily visually map out the cadence of messages, or an integration that does this? Any insight is much appreciated 😀

I've already created the text and setup the outbound chat message yet it keeps asking me to finish creating the chat if i want it to set it live I think it's because the audience is set to One-off instead of Ongoing. Does anyone have any idea when i'll be able to create a time on page rule for One-Off messages?

How to set a delay or time which would trigger a certain message only when a user is online or let's say maybe after 5 minutes of him coming online.

I have that error on my site with that simple script (code from Intercom integration). I don't know if it is an Intercom error or I missed something on the setup? <script> window.intercomSettings = { app_id: "cgltl5q7" };</script> <script>// We pre-filled your app ID in the widget URL: 'https://widget.intercom.io/widget/cgltl5q7#39;(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/cgltl5q7#39;;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</scri

I have created a top inline banner. When I see the banner on the page, my page doesn't scroll anymore. Once I click on the x, it allows to scroll again, but then the banner is gone 😵 Thanks!

Our app allows users to click "Report" and the main messenger page with the articles and "send a message" should appear. But for the Android app, the user will be taken to a window that allows them to message us directly, which makes the custom bots and the articles lose their purpose. The only time they see the information is when they click "Report" the 2nd time after messaging us. This is a bit annoying for our support team, since we've taken the time to set up the custom bots and FAQs to save time, only for the users to not see them.  I've contacted Intercom's support before and this is specific to the Android SDK. Hoping this can be fixed soon so we can cut down work for our support team. Thanks!

Can we add more than one banner to our webpage with both visible at the same time? One at the top and one at the bottom (floating top and bottom)?

What data is "Country" based on?　Is it such as the IP address when you first registered or last login?

I was looking for the performance of my rules. I want to know how many times have been applied and if it is correctly applied. Thanks

is there a way I can create a rule which would target All users 'except' a certain set of tagged users?

When i click on a button , it should redirect me to my intercom account inbox. How can i achive that?

Hi, We sent an email to 1300 users to sign up for a webinar. the places filled quickly (100) so we're running another. Is there a way to message the same group *excluding* the people who attended the 1st webinar? I've found 2 options on how to proceed but can't see how this could work in Intercom. Option 1 : the Intercom/Zoom integration. But that simply inserts a link to the webinar into the message right? It doesn't actually record who has registered? Option 2: I've exported a CSV list of attendees but again, I don't see how to use this as an exclusion list in Intercom. Any ideas?

I would like to take all my current outbound messages with the same tag and import them into the series so I can start to build a messaging workflow for that tag. My issue is that when I go to copy my current outbound messages into the series section it does not give me the option to link it on to a previous message. For example we send a welcome message when the user first logins in, 1 week later we send a reminder they are half way through their trial. I would like to like these two by removing the current entry conditions for the 1 week reminder and use a wait 7 day function off the welcome message. Can this be done?

In api v1.4 we used external user id to do all the user manipulations. Now in 2.2 to update a user/contact we should use:https://api.intercom.io/contacts/lt;id> <id > is explained in the docs (https://developers.intercom.com/intercom-api-reference/reference#identifiers-and-urls: The company and user objects deserve special mention when it comes to identity for two reasons -They allow you send your own external identifiers When we try calling https://api.intercom.io/contacts/lt;id> with external user id as <id> - we get error 404: {"type":"error.list","request_id":"...","errors":[{"code":"not_found","message":"User Not Found"}]} So either there is something wrong in the docs or we are missing some information. How to properly update user/contact in api 2.2? Do we need to first search for user by external user id to get the "intercom user id"?  

When adding a custom attribute there is a format option called 'List'. Is there any documentation on what it is for and how to use it and I can't seem to find any. Thanks!

I know it's possible to present the helpcenter using: Intercom.presentHelpcenter() But is there a way of presenting a specific article when doing this, using the article ID? Thanks!

Can I get a list of users who have visited a particular page?For example, I would like to list the users who are looking at the cancellation page.

In the scheduling section of any message when creating a Serie, I can't choose to stop sending a message after some date as in regular campaigns. Since campaigns will soon be deprecated, is there any workaround, is it something that you might consider to ad. It doesn't seem crazy to be able to stop certain messages within a Serie after some date. At least it might be useful to prevent users from entering a Serie after some time. Thanks in advanced

Is there a way to auto-tag all links in Outbound Emails with UTM parameters, in order to track the performance of our emails in GA, etc? I can't see any setting or way to configure this - seems like something that would be very useful for lots of people!

I would like to move a published article from one collection to another, however I don't see my full list of published articles when I click "Add Article" on the new collections page

For conversation tracking purpose I'm wondering if someone has a solution to integrate Intercom with Google Tag Manager so that I can setup a trigger in Google Tag Manager e.g. when a new lead is created in Intercom?

"How to change the font color?", I need to highlight my replies in different colors and I cannot make changes in the text as of now other than bold and italics.

Can intercom keep track of the users who have used help center and how many of them have used it？

We are having a problem where our customers aren't getting a response because they don't realize that they MUST click "talk to person" in order for a human to see their message. We want to change this functionality so unless they say "that helped," the conversations are routed to our human inboxes. Is that possible?