Intercom Product Area

I have created a custom object and custom action following the articles. I am storing the custom action's API response to my custom object and populating that inside my custom bot. But, from the Custom bot all the attributes of the custom object are showing null. Also there are no logs getting shown on the custom action. I have many:1 and 1:many relation set as suggested in the article to my object:people and object:conversation . Can someone help me with this?

I'm using zapier to create an event with some metadata. For example, the event is "Project completed" and the meta is "Project name".​I'm using this event to start a series that will constantly sendo e-mails and posts to the user.​What a want to do is to use the metadata "Project name" in an e-mail's body but it doesn't show up. ​Any ideas?

I do not want my full name to be displayed there.

I have a bot that we're using to pretty much just tag users as a way to opt-in to future communication. Every time the user opts-in, it saves that "yes" as a conversation, which we then have to delete. The bot is doing all the work of tagging the customer, so saving that conversation is just extra work.  Any suggestions on how to prevent that? I'm pretty new to intercom :)

My trial period is over and I was not still able to assess if the feature is working. I followed all the tips: I wrote the articles with specific key words and pushed manually the article to visitors.  

What would cause a routine outbound newsletter to start going into the Spam folder overnight when it has previously been going to their inbox folders without any issues? FYI. No major changes were made to the configuration as it is based on a template

Whats bizarre is that a lot of emails ARE sending and we haven't been able to detect a pattern.

Is it possible to resize images in the knowledge base articles?

Our template is:  Hi {person}, {Person} has finished {action} {deliverable} for {job name}.Cheers, {Author name) This works most of the time. But sometimes the grammar doesn't work. Like this:  Hi Dave, I has finished reviewing script for MAK001.Cheers, Paul Ideally it would read "I have finished reviewing a script" Any ideas how you make the templated message flexible enough to always make sense?!

Our income Account is linked with our customer built user tracking program and when a customer reaches out to us using contact info we have on file it will group all that information into a single thread. However if that customer calls or emails us using contact info NOT on file it starts a new thread. I have two specific questions. 1) Is there a proactive way that we could automatically catch that the same person has reached out on different email. maybe a way to track the IP address of the computer they are using. 2) in cases where someone reached out using a different phone number can we attach or combine two different threads? As a customer service team it is getting confusing when we have to track the same issue over multiple different threads.

Can somebody look into our account or give us a direct email to talk to somebody in sales as we definitely don't want to cancel our account as it's becoming critical.

Tours on the single-page web application do not work on tours unless it's the 'dashboard.' I can get the live tour to work one time per day, but not more than that even though I have it set to unlimited times per day.   

I would like to add an image carousel to my articles. Is this currently possible? Do we have articles on all of the media functionalities we can add into articles?

I want to have a series of micro-videos to demonstrate short processes, multiple per article.

I need the bot to capture this message, from Whatsapp, from the customer's response and assign it as a variable so that I can use it in an API

Our custom bot splits the path in a couple spots when getting and verifying the customer's information. Is there a way to reconnect the two paths back into a single path without the use of reply buttons or something that gives me an arrow? See image, where we've asked the potential customer whether or not they have an e-mail address. Once we get that info (or learn that they do not have an email address), I'd like them to go back into the same path. The red lines are what I'd like to accomplish. Thanks!

Is it possible to @ mention a team or group of users to get notified instead of only one person?    

We would like to know the number of emails that customer sent on a day and we've responded to. How to easily track this?

Hi, we're currently using Bump by Userfeed but don't like it. It feels very manual as you need to click two buttons every time you want to automate a followup. We also never customize the template Bump by Userfeed offers. We only use it to follow up with a question like "when does this happen?" or "could you elaborate?" or "what version are you on?" etc. I think ideally we'd have a bot that detects/notices that we asked the user a question and reminds them to follow up after a few days. Any idea for what we should try to reduce manual work for automated followups?

Hey all,  What is the best way to set up series? Would it not be to create segments, and then use these segments in the 'entry rules' rather than always setting up the filters in 'entry rules'? I would like to understand what are the pros and cons of the above? i.e either setting up series by creating a segment before, and then using that segment as part of the entry rules, or to fill in the filters in entry rules each time a series is to be set up?  What are the implications of each in terms of reporting, data hygiene?  Any insights are much appreciated. Thank you!

Bit niche but I'm looking at disabling the email that gets sent to users when they are added to an existing conversation chain. I just want an email to trigger when a message is sent instead

We do not want our article to be searchable on line by anyone. We only want to share them in the messenger.

Anyone facing an issue while adding filters to Posts, Emails? Like the preview does not show numbers. Only after multiple refresh it shows.

Currently my company uses Intercom to message users around new features, re-engagement campaigns, onboarding and more. We've migrated what we can to Series, and we are utilizing the "last contacted" attribute wherever we can. Still a significant number of messages don't make sense as a series because they are one-off sends. We're still running into issues where users are receiving multiple messages when they log into our product, because there is no intrinsic priority order to the variety of messages that a user would fit the qualifications for, especially if they haven't visited in several days/weeks. So for example, if a user hasn't visited in 3 days, there may be messages from multiple series and one-off messages they would qualify to see upon landing in the product, and they all load near the same time.  Has anyone navigated this challenge before and found a way for all of these outbound methods to play nicely?  Recommendation from Intercom support was