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How can I "sample" my audience for NPS surveys using the new Survey feature?


I'm playing around with the new Survey feature - which is very cool to have in Intercom, but I'm missing the option to spread sending the surveys over time to a big group of people.

 

For example, if I have 10,000 users who login each month, I don't want to send it to 10,000 right away. I want to send the survey to 2,500 random people each month for the next 4 months.

 

Ideas?

Best answer by Eric Fitz

Hey @user2296​, while there isn't a way to specify that a message should only be sent to a specific number of people within an audience, you could filter your audience even further to determine a control group. While it wouldn't be exactly 25%, it's the best option currently available to you.

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2 replies

Eric Fitz
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  • Employee
  • 1630 replies
  • Answer
  • March 25, 2022

Hey @user2296​, while there isn't a way to specify that a message should only be sent to a specific number of people within an audience, you could filter your audience even further to determine a control group. While it wouldn't be exactly 25%, it's the best option currently available to you.


  • New Participant
  • 1 reply
  • November 29, 2024

Is there a feature request for this? I feel like Surveys as a feature is incomplete without being able to specify a sample size. I don’t want to disrupt the entire audience every week or month in order to track sentiment change over time. I want to collect XXX responses/week within the audience.


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