Outbound

Can you copy a Series in TEST MODE to LIVE app?

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?

The only workaround I can think of is to set up a rule that evaluates the user ID for odd or even numbers and creates separate segments based on that. It would be nice if Intercom had a better A/B cross-series feature. Otherwise it's difficult to really measure the impact of an A/B test, outside of something like open and click rates.

Product tours are sending to all user no matter whether they are turned off or not. 😳

So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.

Say to notify them that they had a message on our site.Thank you.

Does anyone know if you can set up automated replies to messages?We'd like to set up an OOO message for the festive period letting anyone who messages know that our response times will be slower but we will get back to them.I've set up a chat message to send out, but I'd rather than having something that goes to all users.

Hi there, If I delete a Smart Campaign, will this action delete the unsend yet messages to users who matched that campaign?

I'm not sure if anyone has experienced this, but I've stepped into our Intercom usage after the Marketing team had already integrated to use Intercom's in-app popups for marketing messages. Throughout different ownership and passing this product around, we're not really sure what had been done integration wise. But, it is my understanding that the messenger code must be installed to have product tours work properly. I'm looking at integrating this by the end of January, and when doing an initial proof of concept, I'm getting some weird messages that parts of our application can't be accessed through the preview tool, which makes me think we never fully integrated with Intercom since we're using different use cases outside of the support messaging functionality. Has anyone else experienced this? I'm not really sure where to go internally, as it doesn't seem like anyone knows!  Thanks!!

I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. What I’m trying to do is to start a tour, after some input from a user (e.g. reacting to a banner or a bot) I want to start the next tour. So the happy flow of my series looks like this:1. Entry rules are met2. Start tour A3. Upon finishing, it shows either a banner or the bot in the chat and waits for user input4. Start tour B5. Finish series At the moment, when I finish one of the steps from above, it doesn't trigger the next step. It does trigger the next step once I refresh the page, but I want it to trigger instantly after the previous step (without having to reload the page). It seems like a bug.

I would like to figure out how long a series will last on the basis of the sum of several wait blocks. For instance, if I have the following steps and wait blocks:Wait block = 10 daysBanner up to 6 daysWait block = 5 daysBanner up to 2 days How should I compute the min and max duration of this sequence ? Based on my current understanding it would be : Min = 10 + 5 + 1 = 16 days ?Max = 10 + 6 + 2 = 18 days ? When we add a wait block of 10 days, the subsequent event starts on day 10 or 11 ?

If I send an outbound posts to a visitor and the visitor clicks on a link in the content, does it become Active ?how about if the visitor presses reaction, does it become Active?

We take a newly registered user from the login landing page to a different page to go through the onboarding tour. After that, I want to kick off a page-level tour the next time they visit the login landing page.  I can set tours up based on the referral page, but I don't know what page the user will have last visited before coming back to the landing page again. Any ideas?

Since a few hours ago, the emails I send via the Messages product have an issue: images in the emails are never loaded when the email is viewed on the recipient email client. It's like the image CDN for the email images is down.Does anyone else have similar issues? 

A question from our design team, is it possible to embed gifs into custom email templates?

Is there a way to add a 'no images?' link to a custom HTML email template?

There currently aren't any design options without a button for mobile carousels and I'm not finding an easy way to delete the button.  Are there any workarounds for this?

If we wanted to show the same mobile carousel to the same user if they kept matching event criteria, are we able to do that in an ongoing campaign? Or will it always just show once?

How would we trigger an experience based on the last time a user saw another experience?

Currently I have a number of product tours that the user will receive through different paths (they are not one after the other) Once the user has received all these product tours I want to tag them. Using a tag block and simply connecting them does not tell me if the logic behind it is AND/ OR. I don't want the user to get tagged after receiving just one of the product tours. So I tried setting up a rule block. But you can see how the logic is OR In the add rule section, why is there no option for 'received tour' 

Hi All! I'm trying to create a button that starts a tour via the Intercom('startTour', 123); method. How can I test this without having to deploy to production first? Currently I'm only getting a 403 'This domain has not been whitelisted for the Intercom app defined in the JavaScript snippet.' I've added both 0.0.0.0 and 127.0.0.1 to my trusted sites  

I thought I understood how Series results would work before I launched one, but now that I have one going I don't quite comprehend the number of people at each different step. Here are the steps I'm confused about and a brief descriptionMessage with a few links that would go to product tours.A "when delivered" transition that goes to a rule of "has clicked a link...." that is set to try to match for 3 daysA "if not matched after 3 days" transition that goes to another message called "didn't click onboarding". I'm most confused about the people in step 2 that Intercom is saying "3 trying to match". Who are those people compared to the people in step 1? I've attached a screenshot of this part of the workflow to hopefully clarify.

I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. It seems like whenever a user (in this case it's me) finishes a Serie, I can't seem to trigger it again. Not in an incognito window, not after deleting local storage and cookies, and the workaround given to me by support unfortunately (making a change in the Series and setting it live again) failed as well. I was expecting that the Serie is triggered every time a user meets the Entry Rules.

Hi there! I'm starting a Tour which is a recap of the previous Tour. Once the recap is finished, I use a Bot to ask if the user would like to view te recap again. When the answer is "No, thanks!" the flow continues, and when the user answers "Yes, please!" it should start the Recap Tour again. But as you can see in the picture/screenshot, whenever I try to connect the "Yes, please!" Rules to the Recap Tour, it says I cannot create an infinite loop. I understand that infinite loops are bad, but mine isn't an infinite loop since I created an escape with the "No, thanks!" reply option in the Bot.

Do I not understand Series? Something isn't adding up. I am attempting to add Rules to a Series to accomplish the following: I send one emailIf someone doesn't open it, they go on one path and get a couple moreIf someone opens it but doesn't click the link, they go on another and get a couple more I set Rules to cover these parameters, but it automatically disengages my entire audience. So...now what? I'm just stuck making a new Series? People are just...disengaged and that's it? Can I restart it? This has been very frustrating. Second question...how the heck do I troubleshoot and test these things?! thanks