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2098 Topics
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User478New Participant
asked in Settings, Security & Permissions
Billing settings and signed contract discrepancy

Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.I overall love how intercom helps my team daily and hope this issue will be resolved soon :)

100
Eric Fitz
Employee
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User471New Participant
asked in API & Webhooks
Delete user API from version 1.4 still works?

I have around 6000+ test usres in our account and we are about to go live. I have checked and found out that intercom provides delete user API in version 1.4. I have tried the v1.4 user list API and it is working but when I tried the delete usre API, I believe I got the success response. But when I checked the user list API again, I can still see the user and in intercom interface also I can see the same user. So I am confused now that whether the delete user API actually works or not? Can you please confirm? A quick response will be much appreciated.

210
Eric Fitz
Employee
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CeceNew Participant
asked in Settings, Security & Permissions
Verifying a domain on Bluehost

Hi Intercom community, I'm wanting to verify our domain using Bluehost but I'm having trouble understanding which values from Intercom's DKIM settings page to paste and where. Here are the fields Bluehost is asking me to fill out. Thanks in advance! 

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Roy
Top Expert ✨
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User431New Participant
asked in Apps & Integrations
Can I customize the "Book A Demo" app?

How can i customize "book a demo" app for users to make it - Book a tutorial

730
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User461New Participant
asked in API & Webhooks
How can I create a Contact with custom attributes? When Iam passing custom attributes , get error response with 500 response code

Api Response  { "type": "error.list", "request_id": "001abpf1ufhhbsgi1ku0", "errors": [   {     "code": "server_error",     "message": "Server Error"   } ]} Value passing  custom_attributes : {"Status": "Active"}

580
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Employee
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User435New Participant
asked in API & Webhooks
Anyone using Segment for data? Their connection with the Intercom API is outdated

Our company uses Looker for data and analytics with our product. The Product team uses all of the different data stats collected from different places to define the product adaption, UX/UI, and Voice of the Customer.We use Segment to collect data from different sources, including Intercom. The issue I'm running into is Segment will not update their Intercom API from 1.x to the newest 2.2 which provides many updates for customer support.We are either going to have to build our own integration directly from Intercom to Looker (not ideal at all) or possibly someone from Intercom can connect with Segment to move this along?

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Employee
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! As always, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Reckon you can help with these? Company's created_at is always unknownAnyone using Segment for data? Their connection with the Intercom API is outdatedI'd like to trigger a series that starts when someone clicks on a link in an email or in-app message.How can I stop a custom bot opening on the main website and a subpage at the same time? Happy fixing!

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Eric Fitz
Employee
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User432New Participant
asked in Intercom Community
Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

2270
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Employee
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Will N11New Participant
asked in Intercom Community
What are the best metrics to use for passing/managing Sales leads?

Hi Everyone,Could someone give me some nice pointers on the best metrics on how our SDR and Sales Exec Team work together when it comes to passing/managing leads? Might be more subtle ones along with the obvious ones. Thanks!

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User410New Participant
asked in Apps & Integrations
User with full access is not being returned when getting Admins/Contacts using the API

I have created a user and given them full access. However, when I query the API for their user/admin ID, they don't exist.I'm trying to use their ID's for use in the 'Create a Message' model.

460
Roy
Top Expert ✨
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Ben P11New Participant
asked in Apps & Integrations
Has anyone used Pardot with Intercom before?

Has anyone used Pardot with Intercom before? We're looking at adding it to our tech stack but was wondering if anyone had used Intercom to collect lead information and used Pardot Form Handlers to send that info into Pardot before?

1550
Eric Fitz
Employee
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Jessica W11Active User
asked in Apps & Integrations
Has anyone had issues with creating a new Typeform block?

Has anyone had issues with Typeform? Whenever I clicked Create new block, nothing is happening. I've tried on all browsers, uninstalled/reinstalled etc. but nothing is working. It is so frustrating, please help!

130
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Bat-ElNew Participant
asked in Apps & Integrations
How can a customer be notified once a chat is initiated?

We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?

110
Roy
Top Expert ✨
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User350New Participant
asked in Mobile SDKs
Intercom container not calculating screen size correctly

The version 7.1.2 of Intercom seems to be causing issues to some users. Look the screenshot below: This only started happening on iOS 14.0, this issue is visible on an iPhone 11 Pro Max. Note the rounded border around the application. My application does not apply any mask in the app view. Did the version 8.0.0 meant to fix that? Could you please write a clear and sensible changelog instead of "The SDK has been updated to support iOS 14."?

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Employee
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Rob M11New Participant
asked in Apps & Integrations
API search for customers where a custom data attribute "has any value"

The Intercom API allows for searches where a data attribute "has any value". I'm looking to perform a similar search through the API but "known" is not an "operator". I see the UI is using the old /users API, wondering if this search is available using the new contacts API. Thank you.

2930
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PaddyConnector
asked in Mobile SDKs
Mobile carousel - how to show it again to a user who has completed the carousel journey

I have set live a mobile carousel as an education screen for a section of my app.  When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account) Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules).  I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before.  Any tips?

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User380New Participant
asked in Apps & Integrations
How do I prepopulate a form using my Hubspot values?

I'd like to prepopulate the form fields of the information we've already collected on some of the messages published via intercom? i.e. If I already know the user e-mail, name, etc...whenever the user has to complete again a form, to prepopulate these fields with the information we already have.. is it possible?

1150
Eric Fitz
Employee
Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
It's that time again, Connectors - it's Welcome Wednesday!

It's that time again, Connectors - it's Welcome Wednesday! Take a minute to head over to our Welcome Party and welcome some of the new Connectors who've joined us this week!

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Eric Fitz
Employee
M
MishaActive User
asked in Apps & Integrations
How can I test OAuth before making it public?

Hi, I want to implement OAuth for my app but as I can understand from the docs, I can do it only after making it public.Until then I receive: `This app is private and can’t be installed or authorized `  So, I tried to make my app public but intercom crew sent me this: "We need to see OAuth in action to make sure it's working"Please help, I'm a bit stuck. Thanks in advance

740
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Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Happy Fix-It Friday, Connectors! We've got a few questions posted this week that still need an answer - do you think you can help these Connectors?

Happy Fix-It Friday, Connectors! We've got a few questions posted this week that still need an answer - do you think you can help these Connectors? Can someone help me set up my CNAME record?How do I populate lead information from a Facebook ad conversation?How do I remove the red bar that reads "there is no variable content after importing an html into the mailer section of intercom?What the best metrics to use for passing/managing Sales leads?Why is there such a big difference in my median first reply time when I export my reports?How do I prepopulate a form using my Hubspot values? Happy fixing!

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Eric Fitz
Employee
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User390New Participant
posted in Apps & Integrations
Can someone help me set up my CNAME record?

I have setup the cname to point to the intercom, however, im currently seeing that the SSL is not been setup.  Can you please advise on how to set this up, as the my hosting is not using Cloudflare? Thanks,

200
Eric Fitz
Employee
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Brandon @New Participant
asked in Mobile SDKs
Why is the iOS SDK crashing our app any time a push notification is received in the background?

The iOS SDK is crashing our app anytime a push notification is received in the background and sometimes even in the foreground on iOS 14. ** I have attempted to report this to Intercom via the messenger and haven't received a response in > 4 days. ** Our mobile app is built on Ionic and we are using Firebase messaging as our main push notification service. If the Intercom SDK is installed in the project - the app will crash when a background notification is received - and on iOS 14 - sometimes even when in the foreground. This has required us to completely remove the SDK. It has been identified that the mere presence of the SDK - even if we don't call or reference it in code - causes this issue. We have since removed it and had 0 crashes.

4230
Eric Fitz
Employee
T
tomerNew Participant
asked in Apps & Integrations
How to add unsubscribe links to emails sent with API

Hello guys.I was wondering how can I send unsubscribe links with emails I send with the API (create conversation) I've tried few things:Add {{ unsubscribe_link }} to the email but I got back an error: "there is no variable called 'unsubscribe_link'"Create the unsubscribe link myself but I noticed that in order to do so I most modify the conversation id, and unfortunately I only manage to get it after I send the message.Change template - tried to create a custom template with the unsubscribe button but it seems like the create message API doesn't support any other template besides "plain" and "personal".Add unsubscribe button to all mails by default - couldn't find any setting like this Any suggestions?Best, Tomer.

3240
Roy
Top Expert ✨
F
Fivetran D12New Participant
posted in Apps & Integrations
Intercom conversation search API is not returning the expected data

We are facing some trouble as the Intercom Conversation search API is not returning the expected data. Here is an example, If we fetch the conversation via API, its being returned as expected  ➜ ~ curl https://api.intercom.io/conversations/38016602896875 \-H 'Authorization:Bearer XXXX=' \-H 'Accept:application/json' { "type": "conversation", "id": "38016602896875", "created_at": 1593990326, "updated_at": 1594391137, ......}  But now if we try to get this conversation using the updated_at field, neither of the following two requests are returning any data:  ➜ ~ curl -X POST --data '{"query":{"operator":"AND","value":[{"field":"updated_at","operator":">","value":1594391137},{"field":"updated_at","operator":"<","value":1594391137}]}}' -H 'Authorization: Beare

1140
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Eric Fitz
Employee
Eric FitzEmployee
posted in Intercom Community
Happy Fix-It Friday, Connectors! We've had a lot of questions in the community this week, and there are some of them where folks still need your help - do you think you have the answer to these questions?

Happy Fix-It Friday, Connectors! We've had a lot of questions in the community this week, and there are some of them where folks still need your help - do you think you have the answer to these questions? Is it possible to open a specific article in the Help Center using the iOS SDK?We're seeing a several minute delay in chats sitting in the inbox before assigning to agents who are available. Is there a way to fix this so our CX is not impacted with longer wait times?How do I install the same Intercom instance on multiple apps?How can I edit multiple contacts at once?Can I create my own messenger instead of using the default one that intercom provides?Replacing linking Salesforce KB articles with Intercom ArticlesHow can I build a report about which user tags were applied, by whom and when? Happy fixing! 

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Eric Fitz
Employee
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