Popular Topics

Hi team, I was wondering if the documentation on redirection here is up to date? Here are the videos my team made on this topic.pt1. https://www.loom.com/share/0b4c6afc4e594be4b93081882ba2b9eapt2. https://www.loom.com/share/e730ddd7dcf34c1fa163c191e15af4bb Based on the documentation it said that we should use https://app.intercom.com/appstore/redirect?install_success=true and https://app.intercom.com/appstore/redirect?error_message=<your error message> for the successful and failed installation respectively. But from our testing, those 2 URLs will redirect our users back to Intercom's inbox page not our App modal on the App Store, and there's no error nor success message on either case. We, however, found out that if we use the following URL which isn't documented https://app.intercom.com/a/apps/g9guvxdz/appstore?app_package_code=simplesat-qhib&error_message=<error message here>&install_success=false it does work and bring users to our app modal open on

Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level. For those that use Intercom for support, how do you answer questions like: How many conversations did X company raise last month?How many conversations were raised by companies with X value in a custom company object Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents. Any ideas?

We are building an app that uses a Sheet to render our UI page inside intercom messenger. When we load, it crashes the messenger without any warning. We have added script at the proper location but it still doesn't seem to be working.

Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.

 So far all I can see is `sort & pagination` (search) applies to `contacts` only - but the ability to search articles is what I am looking for - is there a way we can feed in the help centre search results into our apps search results page?  Thank you

https://developers.intercom.com/intercom-api-reference/reference#admin-model/p> For example, admin@xyz.com indivdiual is part of two or more intercom accounts helping more than one company. For that person, id field of the admin model - will it be different for each intercom accounts?

Bonjour, Je souhaite changer la langue de l'application "Démo". Je souhaite que le texte "Get a demo - and - Add your details so we can get in touch" soit traduit en Français. Comment faire s'il vous plait ? Merci d'avance ---------------------

If I get the post on the iOS device the button with links to a published article doesn't openDomain of such links is https://intercom.help//p> In the logs there are records:[Intercom] Checking universal link : [(null)][Intercom] INFO - cannot open URL: (null) Links with other domains and these links sent to as chat messages open successfully 

I have been stuck for a few months. what's wrong with my installation url?​

Use Case:We would like to migrate our Product Registration to the Messenger and I am building a Custom Bot which would include a piece of an app which pulls in information from a REST endpoint. However, the app would include two dropdowns which need to be interactive. The first is a product type which would then display a set list in the next dropdown related to this first dropdown.  Does this need to be a live canvas in order to work properly, or do I just need to head another route for this?  There are not good examples anywhere for how to use live canvas or what needs to be present in it, other than implementation.  Thoughts?

Use Intercom as the destination with Segment. Test connect between Segment and Intercom successfully Test send data manually from Segment to Intercom successfully Test send data automatically from Segment to Intercom successfully in other region (from Ireland) But Intercom not receive data automatically from Segment in VietNam region

Hey all, just wondering if anyone had any experience integrating appsflyer.com with Intercom. I see it is not supported out of the box but can be done with 3rd party services.

I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group. I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this. But I'm still wondering if there's something I'm missing that might work. One of the ideas I have is a manual upload of a CSV file - is that possible?  And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?  Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)? 

Hello. Where do we edit the settings that show up in an app listing after it has been installed? We've finished and submitted our app, but we've been told we're required to have users install through the app listing. We're confused about what to do next. Can you please link me to the right place?  Examples of settings pages for other apps: 

When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen? My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that? Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why would this happen?

Hi, As new user, not sure how Intercom receives bug reports. Thread in Forum was raised, and @eric f11​ responded. There was no ticket number or other tracking. Bug is as of release of sdk 10.1, the dependencies are not included in build, so react-native (1.0.3) fails. The build.gradle uses 10.+ as the version, so 1.0.3 automatically picks up 10.1. We _really_ don't want to commit a fixed node_module, add a script or other workaround for CI/CD since the fix is soooooo easy. Is Intercom planning. a 1.0.4 or 10.1.1 to help us out? 

According to https://developers.intercom.com/building-apps/docs/get-started-developing-on-intercom/u>I have registered in the developer hub.Next I created a developer workspace and created an application. In the application I have ACCESS TOKEN.I am trying to make a simple API request according to https://developers.intercom.com/building-apps/docs/make-an-api-call /u> I send in the console where INTERCOM_ACCESS_TOKEN is Access token on page Authentication in my app in developer-hubI expect to get 200 but get 404. What am I doing wrong?

Hi fellow intercom users!I'm trying to find out how big our customer support should be for our growing business. It would be much appreciated if you could answer these questions:Number of FTEs in customer supportAverage response timeOperating hoursWhat industry you are inApproximately how many customers/users you have Thanks!Uno from Steven

Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

When I do a find operation on contacts (also happens when doing a search operation) I'm not getting any tags returned from the gem for a contact. I checked this in postman with a rest api call and do receive the tags back. I can also see the tags in intercom. All of the contacts are type="user", active and not archived. Version infointercom-ruby version: 4.1.2Ruby version: 2.6.7 Expected behaviorThe contact object returned from finding/searching should contain all of tags that are attached to the contact. Actual behaviorNo tags are returned for the contact. Steps to reproduceI retrieve the contact by doing a find: contact = intercom.contacts.find(id: "[contactid]")I receive a normal and populated contact objectThe contact object is missing tagsI've tried with multiple contacts without getting any tags. It does work when doing api calls via curl/postman. Logs[57] pry(main)> contact.tags=> nil

Hello! I have just successfully sent myself my very first message within my app, which is pretty exciting! But what I noticed is that right now the avatar and the message itself sit right on top of the bottom nav bar, and it doesn't look great. Is there a way to customize it somehow using SDK so that the background becomes darker or blurry, for example? And another question (if any of you know) - is there a setting to remove "from Breverie" from my name so it only says "Olena"? Thanks a lot in advance! 

Hey there! My name is John and I work in an app development company. I am interested if you, guys, would like to have an Intercom integration that allows you to track the exact time your emails were opened.  For example, your agents send an email to customers, and as soon as this email is opened, the app will send you a notification with the exact time it was opened, how many times the email was opened, etc.  Our team is looking to build an app with such functionality and we were wondering if this feature is needed in Intercom.  What do you say?

Hi everyone! I've been struggling to find a solution to this issue: Whenever a user interact with any Intercom item (open messenger, follow a tour) the frame opens up twice, and makes it impossible for the user to close the messenger/continue tours. I thought it had something to do with the library we were using (react-intercom), so we changed to a more stable one (react-use-intercom). But the problem remains!! Another weird detail: We have a development environment of the web and a production one. This bug only happens in the production environment.  This is harming our interactions with the users and it's making us unable to contact them or guide them through the app. Any contribution will be highly appreciated!! 😥  Thanks in advance!!  

I'm looking for a way to trigger a webhook when a note is added to a company. From the documentation this seems like it's not supported, is there a workaround for this?

I'm collecting a certain type of data about my users with a post using Ask a Question app, that can only save answers into a people data attribute. That specific attribute is in a list format. My marketing team needs this information in a company data attribute in a text format.  Would anybody know how to set up automation that would allow me to move text value from my list format attribute into another attribute that is a text format? The first one is people data, the second should be company data. Thank you!