Workflows & Automations

I have a Fix All Bot that would be useful for my support reps to call into a chat. Is that possible?

Hi, how can I create a macro that allow me to close the ticket in 24hs?

how can i make the massenger  open  beasd on plan and work houreslike if the plan is pro and paid yearly show the massenger 24 hif the plan pluse and paid monthly show the masenger beasd on sepecifice work houres else show email form and respond like we will connect you in work houres 

Hi, can you please advise if Custom Actions can be used without HTTP/S request? We already send all information to us via Lead Data and would like to just display the buttons from the Lead Data attribute to the user.For example, in this case, if the user has an array of userid attribute lead data, then it should display a button with this userid (In our case it is not an array, so the button will be one)How to output this data for the user without requesting a get to a third-party site?

I have a 200 page user guide that includes many screenshots.  Is anyone aware of an effective way of automating the creation of articles from such a document?  The challenge I am facing is that adding a PDF as content results in a fairly poor level of ingestion to the point where I would not be suitable for a support bot.

Can I setup Intercom for particular page? My client have a website on gaming and now he wants to integrate intercom, just for one page: https://omggamer.com/144hz-laptop-for-gaming/He only want intercom on this, because of the audience he is facing on particular this page. Also, we also faced a problem with twak.to, like their chat option was getting hide by the advertisement. So I also looking for solution that intercom icon should not be get hide from anything and should not hide the share button also. This is my personal account, otherwise I’ll be buying it form my agencies account.

Is there a way to embed a video in the path of the workflow or only in the welcome?

I have 2 custom bots that are set to when a customer opens messenger on 2 different landing pages. I have tried to utilize the "when currently URL is" and "when current URL contains" with no luck on either page/bot. When I recreated the bot and used "when customer visits your site" the bot works. Our marketing and sales team do not want the translucent pop up that this creates. they only want this bot to work if the customer opens the messenger. Is there something I should be looking out for? Maybe a simple setting or set up piece that I'm overlooking? any help would be greatly appreciated.

I want to assign different profile pictures to my bots, but I can only upload one picture in the workflow settings. Is there a way to do this?

I need to capture custom UTM parameters such as GCLID and FBCLID. Does anyone know how to do this?

Hi there! Our team has been using Intercom for quite a few years and has spent a good deal of time trying to understand the behaviour of our users to improve our custom bots. We currently use the “Path Analysis” tab within each custom bot to understand which options are most selected and pull this data into a spreadsheet. A data download feature is something we have previously requested to make it easier for us to record this information though I have seen no traction.Other than that we use tags that are automatically applied for specific reactions to messages from the bot (e.g., add a “resolved” tag to a conversation when a user selects that their issue was resolved by the bot) and we perform some very manual conversation analysis by reviewing conversations tagged with an unresolved tag (because they went to a live agent).We found that the conversation topics feature Intercom has does not really get into the nitty gritty details we need nor are we able to distinguish between custom bo

Builds on bitrise are failing with either of the following errors alternatively :@intercom/intercom-react-native/ios/IntercomEventEmitter.m:2:9: 'Intercom/Intercom.h' file not found@intercom/intercom-react-native/ios/IntercomAttributesBuilder.h:2:9: 'Intercom/Intercom.h' file not found@intercom/intercom-react-native": "^3.0.4"react-native": "0.71.10"Podfile.lock  - Intercom (12.4.3)  - intercom-react-native (3.0.5):    - Intercom (~> 12.4.3)

We have the Suggest help articles option enabled in our Automation. However, when using Custom Bot / Workflows in some cases we don’t want the Suggest help articles to be sent in the chat as it is irrelevant. Is there a way to stop this just for specific parts of our workflow? I've tried a lot and it seems that the only way to stop it is to close the conversation, but I don't want this to happen.

I have a bot flow built, but on some of them I want them to close if the ‘end bot’ doesn’t get completed by the customer. Is that possible? Example: Bot → customer answer → article delivered → Customer is given a choice to chat, end, or start over.I want a bot to close out the chat if they never respond. Is that possible for it to run only on this small section of the flow? 

Hi our company is making some custom sets of sla’s for tickets within intercom in order to do this we have made an api and linked it via a webhook. However this only works with conversation attributes that have been updated from some rules we have created. We cant seem to do the same with ticket attributes, is there a way of  updating ticket attributes from rules or custom bots much in the same way you can apply them to a conversation? 

Hi, I know you can customise your messenger so that it can "provide support from a button on your website". Just wondering how i can achieve the same effect in a mobile app? 

I’m digging into the details behind the Triggers feature for Custom Bots, specifically “when a customer clicks on a website element” and I’m trying to understand if it’s possible for this Trigger to feed specific data about the button, or the page that the button is on, to the Custom Bot. The premise for us is that we have a pretty massive Help Center, and what I want to happen is that when a customer clicks on a button on certain pages in our app, it will automatically search the Help Center and return results based on the page that they are on. We’re currently doing this by feeding the page title into a search URL that opens in another browser tab, but I would love for this to be possible within the Messenger itself. Has anyone done or achieved anything similar? 

Hi everyone, apologies in advance if this is covering some very basic territory! I’m new to Intercom and am struggling to work things out on my own.I’d like to set up two chats on a company website:1) Live chatA messenger pop-up that enables visitors to chat directly with a member of the team during specific times and days of the week. Once the user submits text into the chat, they wait for a reply (in other words, there are no more automated replies from the company in the chat).Ideally, we wouldn’t want the estimated response time to display. 2) Out-of-office chat botA chat bot that is active during out-of-office hours, which captures the following:- Name- Email- QuestionThe question field would ideally not have a word limit (we’re a medical company and our patients often send detailed messages about their symptoms).I’ve tried setting up the second chat using data fields to capture name, email and question. However, when I look at incoming messages, I can’t see the text visitors inpu

Hi - we offer a free tool that assigns a unique download URL for the prospect that stores in a field in Salesforce. I’d like to be able to match the lead in the chat by email and then pull their download URL for them from their record in Salesforce. What’s the best way to achieve this? We have the field syncing from Salesforce to Intercom currently but not sure how to pull the information into the conversation once they provide their email. TIA!

Hi,I’d like to have new visitors (leads) to enter their name (via attributes) when they enter the chat.I think I was able to do that with Simple Qualification.But it is not showing in my messenger.I’m on trial, going to Starter soon.Qualify Leads is set to “on”. Jan 

My custom action have one API which is not returning few fields when they are null. I want to map this attributes with my Custom Object's attributes as null when API Response do not have this attribute values. But, instead it is throwing an Error. Is there any way to show the Null Values in the custom object attributes when mapped field is not available in response of custom action API.

As well as asking customers for a conversation rating when the conversation is closed, I want to be able to add a task bot that also sends customers a short message about a new feature. Is there any way to do this without having to manually send it every time? 

How can I set up an auto message to a user who hasn't KYC'ed on my platform yet?

I am trigger a bot from a button on our website. We have several buttons on the same page that should trigger the same bot. However only the first button is triggering the bot, all buttons have the same attributes that we are triggering on. i e the same queryselector. Is it possible to make it work on several buttons?