Article Help Center

Scale your support and answer questions faster with your Intercom Help Center

  • 348 Topics
  • 993 Replies

348 Topics

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Stefan K12New Participant
asked in Article Help Center

Are there plans to allow embedding videos starting at a certain timecode?

Hey, Youtube allows you to link to a video starting at a certain timecode. Are there any plans to not strip that parameter and allow sharing videos this way?

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D
10 months ago
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Andrea RiserNew Participant
asked in Article Help Center

Continue a numbered list

Is there any way to continue a numbered list in an article if you need to insert a screenshot or a callout in the middle of the list. The numbering always returns to 1. I have resorted to actually having to type in numbering which is obviously not a great way to maintain documentation. 

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10 months ago
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Doris SNew Participant
asked in Article Help Center

Default message for articles that are hidden behind login - 'The page isn't here anymore'

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

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10 months ago
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JerryNew Participant
asked in Article Help Center

When does Fin recheck my support site?

Hi, I’ve been trying our Fin demo and it has been intriguing. Thanks!I take all Intercom questions from our customers and pop them into the demo to see which get answered. I find a lot that are not answered have simple answers, so I add an article to the appropriate collection and publish it.  So far, I don’t see Fin picking up the answers.  For example, someone wrote “Do you ship internationally”. We had an article that said “We only ship to the US”.  I added more to that article to include the word “internationally” but Fin still says it doesn’t know.Do I have to manually select something to get Fin to retrain?

3
Jacob Cox
11 months ago
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Kayla GalliNew Participant
asked in Article Help Center

Article Audience Targeting Redirect Issues?

I am using Audience Targeting for my articles so that only our users can see the step-by-step guides. If there are no articles visible to visitors and leads, and the users are not signed in the Help Center home page will provide a standard message that says “Empty Help Center This Help Center doesn’t have any articles or collections in it yet”  If they are instead directed to a specific article, the message tells them to log in to view, but doesn’t redirect them back to the page they were trying to view. This seems like a confusing user experience - how are others using Audience Targeting to show articles to only users?

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11 months ago
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Enrico FuentesNew Participant
asked in Article Help Center

Multi-brand functionality for Help Center and Articles.

Hello where can I find the updates for this? Can anyone give me a description of what this feature is in its entirety and when will this come out? To my understanding , can we setup multiple help centers for one workspace?

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Racheal
11 months ago
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Julie C11New Participant
asked in Article Help Center

How can I insert images in a numbered list?

I want to use numbered lists for how-to steps in an article. I also want to insert some screenshots to help guide users. I'm learning the limitations of the Articles feature... and I have 2 questions: When I add a screenshot below a step, I cannot continue the number sequence. The list re-starts at 0. How can I continue the list numbering?I want to insert an image within a paragraph, such as a small icon/button to help guide users. But images always appear on a new line. How can I insert an image inline such as this one that follows? (bonus observation). Interestingly, the numbering in this forum enables me to continue numbering!

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11 months ago
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doig-mmConnector
asked in Article Help Center

Can we integrate our Intercom Knowledge Base articles into a subdirectory of our website?

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

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11 months ago
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Carmen McGradyNew Participant
asked in Article Help Center

Embed Vimeo

How do I embed Vimeo videos to tooltips? I have tried embedding the video as well as downloading the video and uploading it as a video clip?

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Nathan Sudds
Expert User
11 months ago
Dana
DanaConnector
asked in Article Help Center

Subpath for Help Centre using Cloudflare

Can Intercom share instructions for setting up subpath for help center using Cloudflare? I see only instructions using Cloudfront. https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6#how-to-configure-subpath-using-aws-cloudfront  

1
Racheal
11 months ago
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Sam O'DonnellNew Participant
asked in Article Help Center

email set live 24 hours ago, still hasn't sent

Why hasn’t my email sent after I set it live 24 hours ago? Need to get this resolved ASAP.

1
Shauna
1 year ago
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BookRetreatsActive User
asked in Article Help Center

How can I enable HTTPS for my Articles Help Center?

What options do we have to make our Articles URL address include https:// instead of http://?/p> We are wanting to improve the SEO for Article topics searched on an engine (ie Google) that will bring guests to our site.  Thanks for your help!

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1 year ago
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sabtainNew Participant
posted in Article Help Center

com.intercom.reactnative.IntercomHelpers error

getting this error on android devices Attempt to invoke interface method 'com.facebook.react.bridge.ReadableMapKeySetIterator com.facebook.react.bridge.ReadableMap.keySetIterator()' on a null object reference Any help would be much appreciated  Platform : React Native Version : 0.69.8 Intercom Sdk version : 4.0.1

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1 year ago
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CoenNew Participant
asked in Article Help Center

Interactive flowchart as opening page of the helpcenter

I would like to be able to structure the helpcenter as the process. Hence i have a standard process. With high -level steps. Underneath these steps are detailed steps, underneath these steps manuals are provided 

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Racheal
1 year ago
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Rodislav ZaharadjiNew Participant
asked in Article Help Center

Can I get draft versions of the published articles via Intercom API?

When I request my articles from Intercom APIFor the published articles I get just the public version of the article, whatever this article was edited and saved as a draftIt's a way to get the public version of the article and also the last edited version of the article?

1
Racheal
1 year ago
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Magdalena MichalakNew Participant
asked in Article Help Center

Outbound redirects

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

1
Daniel M15
1 year ago
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Nora CNew Participant
asked in Article Help Center

How to add articles to multiple collections?

Is there a way to select multiple collections to have the same article. Instead of having to add the same article one by one to each collection?

22
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1 year ago
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CarolaNew Participant
posted in Article Help Center

Can you style your help center like the first page of this forum?

We really want to style our help center overview page with Trending topics, etc. etc. You now only have 1 option and that is to show all the articles in a row. We really want to ad for example two rows next to each other. And then 1 row underneath that. So that our knowledge base is better arranged and looks nicer

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1 year ago
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KurtNew Participant
asked in Article Help Center

Article "page not found" soft 404 is effecting SEO ranking

 We have a few URLs from formerly published articles that are redirecting to the page not found.The problem is that Google is indexing these pages and they're effecting our SEO score. Is it possible to have this customized or changed so it doesn't throw a soft 404? Has anyone else encountered this? Is the solution to not have Google index the help center pages? 

1
Oseas
1 year ago
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OrsonNew Participant
asked in Article Help Center

How do I vary the width for text in an email template?

I'm creating a custom email template, and want to widen the area where the text appears. I do not see a setting for this.

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Racheal
1 year ago
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Michael H18Active User
posted in Article Help Center

Seeking nominations for best-in-class Intercom KBs / Help Centers

Hi, everyone! One of my quarterly goals is to benchmark our (Lessonly by Seismic) Help Center by comparing it to instances. I'd like to begin by comparing my efforts to those of other KMs who write articles with Intercom. If you know of outstanding examples that might improve my practice, please suggest them below. Self-nominations are encouraged!

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1 year ago
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Michael H18Active User
asked in Article Help Center

In the article editor, the image resize tool disallows dimensions from being typed in until an image has first been adjusted using the arrow keys. Is this expected behavior?

Notice that I'm unable to resize this image by entering the new dimensions until I've first selected one of the resize arrows from the toolbar, at which point I'm able to type in the values directly.  

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1 year ago
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Chelsea WNew Participant
asked in Article Help Center

Create Targeted Articles on Avaliable to Specific Company Tags

@Hi everyone,  Is there a way to 'tag' an article that only specific users or companies can see it? If not, how would you suggest creating a step-by-step guide going live for new customers first, then rolling out to existing customers? Basically we need one article for existing customers and one for new.

1
Brent
Super User
1 year ago
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Lindsey RNew Participant
asked in Article Help Center

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

1
Joseph S.
Super User
1 year ago
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Hannah LNew Participant
asked in Article Help Center

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

1
M
1 year ago
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