Customer FAQ

Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

Can how I prevent new users entering a Series?

What order will my messages in my Series send in? How do I get them to send in X order?

Why did a user in my Series hit the goal / not hit the goal?

how do I switch back from html editing to text editing?

The conversation title/subject has moved in the New Inbox it used to be here 👇 

Hi! We've been snoozing a lot of tickets for which users do not reply instantly for days which results in the "time close" being increased. What should be the ideal time to close a ticket if a user has not replied? How many followups should be sent?

I'm not looking for a way to share a full article just simply for whomever is monitoring intercom to pick the right statement that applies to gather more information from the prospect or customer. I want to crawl, walk, run so not yet to the point of bots.

I’m in distress. I signed up for Intercom on the 18th of July 2022 at about 11:40pm. I was charged in the hours of the morning on the 1st of August 2022. Once you sign up, it says that you will be charged *after* the trial period. Surely there should be a policy safeguarding us as consumers who sign up late at night and that in effect you will be charged as if you had signed up the day after.  I hope I am making sense. But there are a lot of loopholes in the terms where Intercom says in articles that they only ask your credit card details after the period however you cannot proceed without those details. In that same way, Intercom says to charge after the 14th day but charges on instead.  I tried reaching out to support and not much help was given there. I am disheartened as I do not feel heard here.   

I used to see logs between messages in conversations such as "You snoozed the conversation until tomorrow", but since I switched to the New Inbox I can't see them anymore.

Is the new SMS feature available in my County?

We use DialPad for telephony. DialPad has told me that they require that in order to forward a number, it must be confirmed by calling and confirming with a response (like pressing 1). However, Switch simply texts, and does not call so I am unable to confirm email forwarding. Anyone have success yet?