Customer FAQ

  • 79 Topics
  • 122 Replies

79 Topics

M
Marielle M11New Participant
asked in Customer FAQ

How can I get a refund of an invoice that was charged on the 14th day of the trial period?

I’m in distress. I signed up for Intercom on the 18th of July 2022 at about 11:40pm. I was charged in the hours of the morning on the 1st of August 2022. Once you sign up, it says that you will be charged *after* the trial period. Surely there should be a policy safeguarding us as consumers who sign up late at night and that in effect you will be charged as if you had signed up the day after.  I hope I am making sense. But there are a lot of loopholes in the terms where Intercom says in articles that they only ask your credit card details after the period however you cannot proceed without those details. In that same way, Intercom says to charge after the 14th day but charges on instead.  I tried reaching out to support and not much help was given there. I am disheartened as I do not feel heard here.   

1
G
1 year ago
Oseas
OseasEmployee
asked in Customer FAQ

How to see conversation events in the New Inbox?

I used to see logs between messages in conversations such as "You snoozed the conversation until tomorrow", but since I switched to the New Inbox I can't see them anymore.

1
Oseas
1 year ago
L
Lisa B11Employee
asked in Customer FAQ

Is the new SMS feature available in my County?

Is the new SMS feature available in my County?

1
Diana Tripac
1 year ago
U
User2159New Participant
asked in Customer FAQ

How to integrate Switch with DialPad (telephony)

We use DialPad for telephony. DialPad has told me that they require that in order to forward a number, it must be confirmed by calling and confirming with a response (like pressing 1). However, Switch simply texts, and does not call so I am unable to confirm email forwarding. Anyone have success yet?

4
L
2 years ago
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