Fin Product Area

Hello, We want to add in Android/iOS the Messenger and Helpcenter. We "think" we have all well configured because in Android we are seeing everything good. In iOS is not working looks like the screen appear and disappear in less than a second. For mor information, we are calling Intercom.presentHelpCenter() (see video). Any help is appreciated Thanks!

I have an article with multiple sections and I want to add a navigation menu so that users can click on the section they want to skip to. I've seen it in other Help Centers, but I'm not sure if I can even do that in Intercom. Has anyone been able to? I've included a screenshot from the Mixpanel help center for reference. Thanks in advance!

If you are an expert in building Intercom apps I am looking for you. I need you to participate in a series of video meetings to assist me in choosing the right setup for my app and finding my way around the different corners of Intercom. The remote service that will communicate with the Intercom app is good to go, except I would need your assistance crafting responses to requests from Intercom. I will of course pay for your time, let me know if this has any interest.

Hello, I have a couple of questions regarding using recurring messages that have tag-based rules. Let's say I have a message that is sent to users with a certain tag, is scheduled to be sent once per week, and is sent to users up to 3 times.If a user receives 1 message and I untag the user, will they continue receiving the message?If a user receives 3 messages and I untag and re-tag them, will they receive another set of 3 messages? Thank you!

When adding the contact names to the bottom of our outgoing email it automatically double spaces the information.I have also tried to type it in word as single spacing and then copy and paste into the email template and it still populates as double spacing. Look forward to your suggestions. Wendy

How can I get a user into a series repeatedly?

I have integrated intercom in React Native using official github libraryhttps://github.com/intercom/intercom-react-native/p>and it works great, but when user open messenger for the first time it displayed in default style (blue color). after that it detect the custom messenger color (changed in Intercom settings) and displayed it as expected. I hope you will find time to help us to fix this issue. Issue similar to https://github.com/tinycreative/react-native-intercom/issues/232/p>

While I can setup SLAs, etc. I'm thinking of some way for there to be a call-to-action (e.g. an email sent/forwarded) to make the team aware as they may not be in Intercom 24x7

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

My average first response time is higher then my close time. Is there a way to show data for tickets closed with a reply and not just closed?

Love the news tab in the messenger. However, it seems that it is hard-coded that the order of the news in that tab is based on when I created them.  Is there any way to change the order of the news in that tab?

I want to pass over the customer email, name, and a contact id of some sort to the second trigger email to fire off a Trustpilot review invitation as seen in this article - https://support.trustpilot.com/hc/en-us/articles/360021253259-How-to-use-Automatic-Feedback-Service-without-a-BCC-field In summation I'm looking to trigger a second email when a conversation closes without the API. And second, can I add a structured data snippet to the source code of the trigger email to pass over contact properties to trigger a trustpilot review invitation with the contacts properties?

Can I integrate Zendesk into the custom bot so that I can offer our customers to either chat with an agent or create a ticket in Zendesk via Intercom?

i want to recognize the company even without them submitting the information on intercom

Here are my settings for the task bot for users  It looks like it's partially working. The task bot is asking for the user's number.  But it's not suggesting the article even though the user posted the exact article title ( This was me copying and pasting a help article name into the chat). The question and article are both in English: 

Hi there! When creating a series, Is it possible to have the series respect Mon-Fri days only? For example, If they are supposed to receive Post X but don't come online within three days send Email Y, is there any way to make it "Come online within three business days"? We are a B2B company so I don't want to bombard people for waiting two days on the weekend, but still want to be timeline and engage our customers. Any ideas / workarounds welcome!

Why there isn't a wait time on the entry rule block of a series

nothing

I would like to connect my email ID with Intercom so that I can get all the mail in the intercom. I do not know the process please help me out.    

It could be done manually e.g., with a multipole choice but I would very much like a default Yes/No option that will allow us to send users down different paths based on their answer. Also it would be useful to add user separate user attribute based on the reply.

We have a "customer" who is committing theft of IP. I am trying to download the entire history of this customer's time on the website, which I know is timestamped by Intercom but we are only shown a small snippet on the customer profile page. Does anyone know of any way to download a more complete history of customers? What I love about Intercom's tracking is it shows dates and times. This would be really helpful.

What criteria would achieve this?

Can I embed a survey within an email so the user does not have to click on any link? is there any app for this?

I would like to add our privacy policy to the messenger for all of our clients to see. How that could be done the best way through Messenger? Am I able to add hyperlinks somehow to our team intro etc? Any suggestions or ideas are more than welcome! 😀

Can I use www.make.com to create one? How do I edit details from the UI? It appears I cannot create a company? So I used www.make.com to add a company from a spreadsheet, but since its not associated with a contact I cannot view it. I don't know how to link a contact to a company through the UI either?  Any suggestions?