Fin Product Area

i want to recognize the company even without them submitting the information on intercom

Here are my settings for the task bot for users  It looks like it's partially working. The task bot is asking for the user's number.  But it's not suggesting the article even though the user posted the exact article title ( This was me copying and pasting a help article name into the chat). The question and article are both in English: 

Hi there! When creating a series, Is it possible to have the series respect Mon-Fri days only? For example, If they are supposed to receive Post X but don't come online within three days send Email Y, is there any way to make it "Come online within three business days"? We are a B2B company so I don't want to bombard people for waiting two days on the weekend, but still want to be timeline and engage our customers. Any ideas / workarounds welcome!

Why there isn't a wait time on the entry rule block of a series

nothing

I would like to connect my email ID with Intercom so that I can get all the mail in the intercom. I do not know the process please help me out.    

It could be done manually e.g., with a multipole choice but I would very much like a default Yes/No option that will allow us to send users down different paths based on their answer. Also it would be useful to add user separate user attribute based on the reply.

We have a "customer" who is committing theft of IP. I am trying to download the entire history of this customer's time on the website, which I know is timestamped by Intercom but we are only shown a small snippet on the customer profile page. Does anyone know of any way to download a more complete history of customers? What I love about Intercom's tracking is it shows dates and times. This would be really helpful.

What criteria would achieve this?

Can I embed a survey within an email so the user does not have to click on any link? is there any app for this?

I would like to add our privacy policy to the messenger for all of our clients to see. How that could be done the best way through Messenger? Am I able to add hyperlinks somehow to our team intro etc? Any suggestions or ideas are more than welcome! 😀

Can I use www.make.com to create one? How do I edit details from the UI? It appears I cannot create a company? So I used www.make.com to add a company from a spreadsheet, but since its not associated with a contact I cannot view it. I don't know how to link a contact to a company through the UI either?  Any suggestions? 

I set up a test series to send emails and in-app posts to one specific email address - that is me - so that I could test how everything looks. When setting the series live, I get the error "Please finish creating a schedule" The problem is that I don't want to schedule any of the messages, I'm ok, with any day, any time, since I set all messages a few minutes apart - and I want to receive them one after the other in order to test how each email or post looks. Why doesn't it let me set it live?

I'd like the Intercom chatbot to show up everywhere EXCEPT this one page, which our users use to record new videos: https://www.sendspark.com/new-recording/p> How can I stop the chatbot from appearing on only one page? Thanks!

Most of the screenshots look fuzzy. It's really strange because if I actually click on a screenshot within an article, it opens up nice and big in the next tab and looks super clear, so why in the articles is it not showing up that way?

We have a series set up with multiple waterfall conditions. The first condition in the sequence successfully sent an email. BUT despite the other conditions being met - the related emails have not been sent, The situation in the second condition is the same in the remaining 17 conditions

How can I add a new path for my custom bot?

We receive service booking requests via multiple sources that route to Intercom Inbox via a noreply@company.com email address. However, when a customer service agent comes to respond to the inquiry they have to reply to the message with the original noreply@company.com email before being able to switch to their own email address, i.e. team.member@company.com. Is it possible to remove the need to respond to a message via the original (noreply) email address before being able to switch to the CS agents' address? Also, side question (and this may require me to ask a separate question in the forum), is it possible to prevent the entire conversation thread from being sent via email when a CS agent responds to a client booking request? Thanks in advance!

My team only hears the notifications of the conversations that are assigned to them, but those that are unassigned are not ringing and this is affecting our indicators.Attached image of the settings

Want to use the code editor that is available in e.g., Outbound - Posts. However I don't seem to be able to get much out of it. I assumed html would be rendered but it does not.  The code editor is meant to be used if I want to write in large letters in some other color, is that correct? I have trawled through Intercom's support pages but have not been able to find anything specific to this. A ton of other articles but not this 😉  I have attached a screen shot of what I am referring to.

I configured Data Hosting Region in my iOS app and since then i'm receiving an error "Something went wrong, give it another try".When i remove the IntercomRegion field from Info.plist, at works again. Any suggestions?

I'm currently using React Native and I noticed that the customization options only impact the header on web. My app currently uses a dark color theme and the Intercom Help Center is only shown with a light theme. I would like to customize it to at least be dark, but it'd be great it I can match it to my app colors.  Is this possible?

It seems the only way without infinity loops in series is to build one series out for many instances of the survey. The enter more than once options have promise but don't quite fill the need yet. And the event trigger only allows for last survey date without letting you select a specific survey. As NPS is most beneficial if you can track it over time is there anything on the roadmap for this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

For one of my teams, the sound goes off for new messages consistently.For the other team, which is for premium users of our app only, the sound does not go off consistently, meaning I miss my SLA/FRT on it. Do you know why this might be happening?