Fin Product Area

How can I add a new path for my custom bot?

We receive service booking requests via multiple sources that route to Intercom Inbox via a noreply@company.com email address. However, when a customer service agent comes to respond to the inquiry they have to reply to the message with the original noreply@company.com email before being able to switch to their own email address, i.e. team.member@company.com. Is it possible to remove the need to respond to a message via the original (noreply) email address before being able to switch to the CS agents' address? Also, side question (and this may require me to ask a separate question in the forum), is it possible to prevent the entire conversation thread from being sent via email when a CS agent responds to a client booking request? Thanks in advance!

My team only hears the notifications of the conversations that are assigned to them, but those that are unassigned are not ringing and this is affecting our indicators.Attached image of the settings

Want to use the code editor that is available in e.g., Outbound - Posts. However I don't seem to be able to get much out of it. I assumed html would be rendered but it does not.  The code editor is meant to be used if I want to write in large letters in some other color, is that correct? I have trawled through Intercom's support pages but have not been able to find anything specific to this. A ton of other articles but not this 😉  I have attached a screen shot of what I am referring to.

I configured Data Hosting Region in my iOS app and since then i'm receiving an error "Something went wrong, give it another try".When i remove the IntercomRegion field from Info.plist, at works again. Any suggestions?

I'm currently using React Native and I noticed that the customization options only impact the header on web. My app currently uses a dark color theme and the Intercom Help Center is only shown with a light theme. I would like to customize it to at least be dark, but it'd be great it I can match it to my app colors.  Is this possible?

It seems the only way without infinity loops in series is to build one series out for many instances of the survey. The enter more than once options have promise but don't quite fill the need yet. And the event trigger only allows for last survey date without letting you select a specific survey. As NPS is most beneficial if you can track it over time is there anything on the roadmap for this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

For one of my teams, the sound goes off for new messages consistently.For the other team, which is for premium users of our app only, the sound does not go off consistently, meaning I miss my SLA/FRT on it. Do you know why this might be happening?

I have completed Messenger web integration and set a Custom Bot live, but when I go to test it on our trial webpage the Custom Bot does not appear.

In the picture attached it says I need to add a tour available for the inbox. Im not sure what that means? I already have a few tours built out within the series in addition to others build outside of the series. Any help would be appreciated!

We have enabled the messenger onto one of our applications. This application can generate a URL that can be shared externally outside of the company. Is there a way to hide the messenger from being displayed based on URL schema? Example scenario:Application is opened (m-intercom.com)User views a specific area of the application (m-intercom.com/user/XYZ)User clicks a button to generate external link (m-intercom.com/external/XYZ)User provides external link to users not in our Intercom instance There is a way that you can manage the chat and messenger bot to specific conditionals but it seems to still display the Messenger widget? In the example above can we mark the messenger to not be displayed "if URL does not contain "user""?

Hi Intercom Team, our customers can operate with a chat bot before they ask us their first question. For the first response time however intercom is counting the time from the point in time the user first opens the chat. We would like to adjust it to the time the user asks the first question - so the first time the user is not interacting with the bot anymore. is that possible? 😊 And if yes how can we adjuts this in our steering board. Thank you for your help in advance! Kind regards

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to list all attachments from a conversation? Is there a way to search for attachments?

I've submitted a chat request but it's been over 36 hours with no response on this, so posting it here. We have tried various ways to pass our data into Intercom, firstly via the API (that we found in small print custom objects aren't supported via the public API). Our second attempt was creating a new GET endpoint on our end, use the custom actions, map the intercom data and our data successfully, then set it to live. This doesn't seem to do anything. Everything I've read seems to suggest use of custom actions in bots - but I would have expected to be able to see this data we're passing in somewhere in Intercom - via filters, reports etc. We wanted to use it to provide our CX team with better data to contact our customers (e.g. contact all users that had [custom object] start dates in the next month, who spent at least £***).  We're making a third attempt by using our endpoint, to populate the JavaScript API with this custom object data. Are we barking

For example, our customers sign up for a plan with a given number of allowed users. I'd like to compare the 'people' count on the company with this value (which is stored in a custom attribute on the company) in a rules block in a series/or even in a dynamic content section in an email in order to say 'you're not using all of the users you're paying for'. We have too many different 'allowed user' counts to set this up manually, i.e adding if/else if steps in dynamic content and comparing 'people' count to a given integer. I haven't found a way to do this dynamically in Intercom, and my current understanding is that it isn't possible. If I've missed something, or there's a workaround I'd love to know. If not, then consider this a feature request!

Having trouble uploading images and even embedded videos to my Product Tours. I tried sizing them down. Can't find any info on specifics to uploading images/videos since it's fairly straight forward.

Is it possible to create a callable phone call link so visitor can click on phone number in the chat and it opens the native mobile caller app so visitor can make a direct call from the bot conversation ?

Trying to point customers to an existing re-usable bot i've built, but when trying to point people in Series, it just asks to build a new one - not use an existing one.

I need to link K to S only after user will click on Article Search app / viewed the article What is the correct way to do this? I tried Conditions - viewed article, but it doesn't work as expected.

Has anyone created a custom launcher with the messenger receiving custom notifications based on user attributes and basically reproduced the functionality of Facebook's notification bell? Is this possible?

For example, I have an account on intercom and my email address is : @tolteck-test.intercom-mail.com. Could someone send an email (from a gmail account) to this address and I could receive the content of the email in the intercom inbox?

I was able to configure our app to load carousels programmatically from the code, but I would like to understand better if it is possible to have the Intercom SDK (RN) decide if it should show or not a carousel, for example, show the onboarding carousel to a new worker only one time and not every time they open the app.

 Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.