Fin Product Area

I basically need to duplicate all of my macros with slight edits depending on the team they are assigned to. They will be answers to the same questions, but the company name will be changed depending on the team (and maybe some very minor other changes). Since the macros will essentially be the same on each team, it would be helpful if I could title them the same thing.  Here's the problem: I do not want one team to be able to access the other team's macros. It will get way too confusing if everyone can access 2 almost duplicate macros for each macro. When I try to make a response only available for one of the teams, "Everyone" is still highlighted here (see screenshot). Therefore, even though I have separate macros per team, each team can access both macros.  I hope that makes sense!

I need to do an analysis about my team's response time, but for that I need to extract the maximum response time information in each conversation (admin replies after a contact reply).

I want the teams to only see their assigned messages, not all messages. I know that we can filter to show it as groups but we keep on being able to access the messages through the ALL inbox section.

My bots are currently only showing on desktop. How can I show them on mobile?

Not delete notes, delete customer messages they have sent... with attachments of documents?

Hello, I'm using your API to create a contact.In contact model there is a field called "social_profiles"https://developers.intercom.com/intercom-api-reference/reference/contacts-model#social-profile-object How can I update it using API?I don't see an example herehttps://developers.intercom.com/intercom-api-reference/reference/create-contactOr herehttps://developers.intercom.com/intercom-api-reference/reference/update-contact

I would like to be able to view all messages that have come to a particular team mate in a particular date range. Is there any way to do this? I'd like to be able to see a list of all conversations a team mate was involved in on a particular dayI'd also like to be able to open each conversation from the list.

I would like to launch a form for customers in different world locations (lets say, ranging 3 different languages). Would I have to create a form for each target language; would I have a form and then be able to edit it for each language; or are translations automatic? Furthermore, if there are survey translations, are they based on the user's browser language? How are these managed?

Hi there! Does anyone know if there is a way to disable the "Send us a message" option located at the bottom of a help center (picture attached) for mobile? It doesn't show up right away when users open the Help Center initially but after reading/opening an article and going back, it shows up. We want to disable this because this is bypassing the prevent multiple open inbound conversations option and letting users create new conversations despite them already having open conversations with our team.

We're creating a new survey and we're about to set it live but we got a message that it'll be send to our live active users (100,000+). We don't want to alert them so is there a way that we just set it live under our current rules + condition (30 seconds).

How do I search for conversations reported by users with domain name @abc.com ? We don't have companies configured in intercom and we have over 600,000 users. Intercom support is telling me that the only way to do this is to create companies and link all 600,000 users to the companies! That sounds very backwards and kinda defeats the point of having a ticketing system. Any basic ticketing system should have some filter/report to search for simple things like "Show me conversations where user's email contains @abc.com" and I find it astounding that Intercom does not have this basic functionality. Am I missing something here?

I am trying to change the Posts message language to french and using "language_override" as "fr" and its not updating it. Please find the attachment. Could some one please guide me what need to be done here.

I have a scenario that to show the lists of features (history) which all are notified to users as a list items based on user click event. Would like to know is there any possibility to fetch all the posts messages and get the content.

Hello, community. Love the notes, but the fact that they are "live" in the body of correspondence is creating a mess sometimes. I recently started to use JIRA to work with the user's cases. The good thing is that JIRA and conversations are cross-connected. You can leave a comment in the conversation, and it will be sent to the JIRA ticket and vice versa. The issue with any conversation, when we need to discuss the case with different teams etc is that now we have tons of comments right inside the dialogue with the user. Which is making all correspondence with the user very overloaded. Is there a way to keep notes outside the "body" of the chat with the user? Maybe an additional plugin or app. Thank you

Hi, I have a web app that upon user sign up, I am expecting product tour to launch.However, upon sign up, a browser refresh is needed to trigger the product tour. It's a Next JS app and when I received sign up user data, I have called Intercom('update', userData)upon user sign up but I am not able to trigger the product tour unless doing a browser refresh. I have suspected it's because of throttling, but I have confirmed I was making less than 30 update calls in the flow so it shouldn't be throttling issue.https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomupdate/p> Can you please help?

My post is "live" but hasn't been sent to anybody in the audience. The same happened yesterday. I've set it to send all users, and start sending immediately. I've used the exact same rules than previously, but the post is not sending.

I am creating a segment of users to send a mass email. I have a few "and" filters set... i.e. Email (Has any value) AND Country (United States). Then, I try to add another filter using AND but want to only use certain data points for the specific filter -- for example "Soccer" OR "Basketball" (we don't want to send to Baseball). For whatever reason, as I add "Basketball" - it is actually reducing the number of users in the segment. Does anyone else ever have this issue and know a workaround? I have tried a few different ways and have shown multiple people at my company to make sure it is not user error.  Thanks, Holden

I've connected the Typeform app and created a block in Messenger, however when I try to access from in app, it shows a load bar at the very top, but then it's just a blank messenger screen...the survey doesn't pop up. Any thoughts?

Context: showing newly released features as a popup when user signed in to the application. I will be using Posts message option. Scenario: multiple customers (company / organisation) will be having different release version of a product. when a new version is released with new features, initially we will be releasing this version only to some of the customers (company / organisation) and after few days (cannot be specify how many days) will be releasing to another bunch of customers. the query here is once the posts message is setup how to push the posts messages to the customers upgraded to the latest version.

My team currently categorizes conversations through conversation tags manually, and I would like to change this scenario, where the tool itself does the tagging automatically. I would like cases and examples of how I can do this. Can you give me some strength?

Customers sometimes request transcripts of a conversation so they can refer back to it later or have documentation of the conversation. Currently it can be sent without images but often times the images are the most valuable piece of the interaction.

We've got a help centre localised in a number of languages. However, not all articles will be available in all languages from the get go, which means some articles will only be available in English whilst they're being translated. If you select an article in the help centre, select another language that the article is not available in, we get a very bland page with the message 'You are being redirected', without any actual redirections ever happening. Are we missing any settings for this?

I know the selector is correct because its highlighted in the tour. Then when I click on it it stays on that step and does not advance. The next step is a post so its not related to the selector on that step. Any ideas?