Fin Product Area

Hi, is it possible to insert images side by side in posts or surveys? I want to have different links behind them but when I add additional images they just sit underneath and there's no obvious way to make them sit side by side.

why does my billing changed so much? its 2000 per month now.

can i search for a closed conversation by User id?

Hello,  We're trying to use a custom bot to offer users a way to submit simple bug reports from within our app (although this question applies to our other custom bots as well)  We are building the bot using the standard builder but a problem encountered in testing is that users might take 2 or 3 replies to describe a bug, and our bot triggers a response message after only 1 customer reply. If we set the bot to reply after 2 or 3 customer inputs, there's a risk that a customer never gets a reply if they only used 1 message to express their issue, or that a customer who expresses their issue in 4 messages gets a disjointed and clumsy bot reply right in the middle.  Our flow is a prompt to describe the bug, then a user response, then a thank you message from the bot.  How have other users gotten around this? Grateful for any pointers!   

Why did the chatbot didn't wait if we ask user to select a meeting time ?bot continue the flow and didn't wait for user to select a date time, this creates a confusion

1) Users see one of my banners;2) User clicks dismiss button;3) User will never see this banner again; Question: How to show this banner to the user again if the user again sends data to trigger the banner; Example:if user send "banner_type: yellow" -> we show yellow banner;The user clicks the 'X' button and changes the "banner_type" field from yellow to red;Then the user again sends "banner_type: yellow" --> for now we don't show the yellow banner again because the user previously clicked the dismiss button (NEED TO FIX THIS). Do you have a mechanism for this?Thank you in advance!

Does anyone have any idea or examples of how intercom messenger bot can be used for cancelling subscriptions?

We have a list of 100 selected customers that we want to introduce a new feature to. We have their email addresses. How do we (quick and easily) find the customers and define them to be the ones to receive the Series/Messages. Right now all I can see is manually adding their email address one-by-one under Rules in the Series. And this will take forever to do... any suggestions on an easier way to do it? 😎

I need to set up an auto message that will be sent in the snoozed conversation if the customer is not responsive for X time before closing the chat.With automation, I can set up auto-close, but not sent an additional message to make user know that the case closed due to the inactivity on their part  Please, let me know your ideas, Intercom community

Is "Time to last close (seconds)" in the export report the total time from first open to last closed, not including any time it was snoozed? Is there a way to get just the total time the conversation was actively being worked not snoozed? Our Median time to close has increased and I have been diving into the conversations and reporting and don't see anything that has significantly changed that would be driving that number.

Is there a way for the new conversations to appear in the Team's inbox?

We want to automatically group all users that contact us from a specific domain, e.g. @google.com I'm not sure what best practice is, where this is Tags, Segments or other? This will also be used in our Salesforce integration to sync a field across

Client wants me to remove the bar that asks you to enter your email address, for it is not needed anymore according to the company.I was wondering if it was possible at all, because I couldn't find a setting to remove said text bar.

Does anyone Use Product tours to help with Version Changes on their product ? Looking for a Use Case

Hi all,I want to attach a step to the custom dropdown form element. But because it's not an HTML SELECT element (I use ng-select), I can't use standard triggers for tour advance. "Click on the element" is not suitable, because when clicked the user jumps to the next step without possibility to select any dropdown option."Fill in the field" opens dropdown but does not respond to option selection. Plus, options are overlapped by the tour's backdrop."Next or Done button" blocks dropdown at all. User can't interact with it. Is there any standard solution for such custom form elements? Or what would you suggest to me for this case?

Is there a way to have in-series emails go to users only during the user's local time zone work hours and work days (avoiding holidays)?

The messenger bot doesn't have a 'close' arrow on our website. I've looked into messenger settings and this doesn't appear to have the functionality for me to amend. Any recommendations on how to fix this?  

Does anyone have recommendations on how to include an email signature without copying and pasting every time an email is sent out?

How do I upload a list of emails to send an outbound email to on Intercom? These users have signed up to a waiting list and we want to use intercom to let them know our app has launched on Android.

Hello everyone, Currently my website is using wordpress and has installed the intercom plugin, the registered users are synchronized to the intercom and I am worried because the costs are increasing every month. I want to disable user sync when registering and only want to sync with a certain group "Customer" instead of "user" Customer means a customer who has made a purchase on the website. user is a user who just signed up for an account and hasn't purchased anything. Can I do it? Thank you.

Was looking into using mobile carousels and decided to run some tests to get a feel for it. However, during the tests we're unable to get carousels to pop up on Android devices despite being "sent" from Intercom. We have no issues with iOS devices. The carousel is set to show automatically with no specific trigger event. Have also tried testing it by setting it to Android only but no luck there. Anyone run into this issue before or have any other suggestions?

Currently there is only 1 Bot identity that is used across all Task, resolution, operator, custom bots. We have a growing number of use cases where it would be ideal to have an option for multiple identities to select from. We would have 1 identity for tasks like sharing the support wait time, sharing articles, etc. Another bot for inbound sales qualification. And a third for our outbound Custom bot messaging we are sending from our CX team within our Platform.

I want to be able to send links of our Intercom Help Articles by attaching them in the body of an email to an external person. The problem is they have to have access to our platform first before the link will provide them with the article. Isn't there a way to send a help article without granting someone access to our product where our help desk lives? Like straight from intercom itself and not the solution we've linked Intercom to?

Hi there - One of our custom bot options is to be transferred to our sister company. When this option is selected, is there any way to either transfer the chat to another Intercom account or have an automated email sent?

If we create a post and users don't read that post they don't get an email am I correct in assuming that? If it is so, we would have to create Series and set up a fallback email?