Fin Product Area

We have a few products, 2 of them are web-based, now is an app (android and ios).Some of my users are single product users, but some of them are multi-product users, which means that the same user logged in to different products. and he is already recognized as such. Now, my problem is:I need to know which product the ticket/message was sent from.  When trying to use conversation auto-tagging, every user is auto-tagged with all the products he ever logged to. So.. what am I doing wrong? and how can I fix it? Thanks in advance!

How can I bring up a custom bot when someone clicks on "send us a message" in our app? See image. Ideally, id like the custom bot to show up instead of "send us a message"​

Can I automate the series so that when a lead books a demo, it is tagged as Demo Booked, and an acknowledgement email will be sent automatically? If so, how do I do it? This is my first time using Intercom, I am trying to create a series on onboarding new users. If you can give me additional tips on how to do this or a sample template of onboarding a new user to an application I will be grateful. Thank you in advance

Hello everyone! I have a quick question regarding users. I need one email to count as one user.I'm seeing in my contacts' section that the same email address is appearing many times as individual lines. I'm adding an example of a member of our team as a screenshot. What I would expect here would be for all of this info to be in one and only line. I don't understand why the same email is not grouped.I tried giving a name and a company to one of them, hoping that it would group the rest, but nothing happened.  Any ideas?

I'M looking to change my dashboard language to french....is that possible?

By "counted" I mean... In these Tour stats, does "Views" count when the tour is first triggered, even when the user does not go all the way through? And does "Completed" only count when every step in the tour is viewed? On the User detail screen, does the tour get listed there when it is triggered and the first step viewed or only if all steps are viewed.

how to report a massive attack or have special support for urgent/emergency matters? During this monday, we received thousands of emails from suspicious senders. This attack was using an email that we don´t have in our list. It was an email xxxxxx@ourdomain.intercom-mail.comWhich means that these email was in the intercom server collapsing our inbox.Now I am not sure how to report this incident and haven´t received any support from any intercom agent.The only think we could do, was to block one-by-one, all the senders. Also, we closed the conversations with a bot.

In Android it appears at the bottom of the screen, it gets under nav bar and hides behind cards with any elevation. I can't add elevation to it, can't show it in the top of the app and can't tell it that there is a navigation bar down there and it should be above it.

Hello,Would you like to know if it is possible to limit the amount of simultaneous chats?

I want to avoid having users satisfy multiple Series entry criteria and being accidentally spammed.

Is there a way to use merge tags in custom outbound bot reply button?

Are there any more update throttling thresholds besides 20 times per 30 minutes? For example 5 times in 60 seconds?

Hello! We use Intercom in our mobile app to collect feedback from users. We have a few series based on events (for example, a user has done some action and we ask how it was). But we got a few complaints from our users that sometimes Intercom disturbs them when they are in the app (for example, they do a workout and we send a question during it). I would like to find a way:1) In the Series, is there a way to send messages only when the user is offline? Let's say "Wait until offline" step.2) Is there a way to prevent the Intercom to be shown on some screens? I couldn't find any related SDK settings. Thank you very much,Stan

Is there a way for an inside bot?A bot that only the customer success representatives will see?

I want to send NPS surveys from survicate in a custom bot, after users have triggered a certain event in our app, but I want to send it if they have never answered the survey before or if it has been x days since their last answer. Is the answer to have a duplicate bot with the other rule?

I have turned off all task bots and only have one custom bot which should show to all visitors, leads, and users. But for some reason, it only sometimes shows, and what appears to be a default bot will show when the custom bot does not. Does anyone know how to make it so that your custom bot shows every time?

Can we block users from different countries?

I'm trying to see if it's possible to automatically send a survey when a conversation is closed.

I'd like to invite users to take an external survey via email and pass their Name, Email and User_ID via the survey link featured in emails. Is this possible? Essentially, I'd like to invite our users to take this video NPS survey via intercom: https://survey.voxpopme.com/jfe/form/SV_cTlE8UVN44Xpw6W?Name={name}&Email={email}&User_ID={user_id} I'd like to invite via email and populate the URL with each user's individual data attributes from the email link. Is this possible and what should the format of the query string parameters be? I've tried a variety of cases and symbols on each attribute (e.g. '{' '{{' ) but can't seem to get the data to populate. Any help would be much appreciated.  

The help article doesn't seem to specify if the calculation is for a 24 hour period or during the set work hours in intercom for Median first response time.  We don't operate 24/7 yet so it would be great to compare this number (Median first response time) or any of the other metrics to office hours.  Hoping I missed this in the help articles? https://www.intercom.com/help/en/articles/4323871-measure-and-compare-your-team-s-performance/p> Perhaps there is a filter option that is paywalled?  

So the messenger is installed and in use on our platform, but I want to integrate Google Tag Manager as well, but what happens if I install messenger through GTa after it is already installed?

Just this week I had to add my apps 6 times each for each language as you can see in the screenshot below.  I had to manually translate each one and add a filter so it only shows for the user's language. My problem is since every app I add needs to be added 6 times, I could only add a total of 18 apps (3 apps x 6 languages = 18 total apps). Once I got to 18 apps total, I could no longer add more apps since it says the max total is 20 apps. I assume the reason it says 20 despite me only having 18 is that it also counts the messenger default integration?  Anyways... I have a solution to my problem1) Add multi-languages for apps. I'm aware some apps have this built-in but most don't so why doesn't intercom translate it? You guys would just need to setup an API that auto translates different text.or2) Allow me to add more than 20 apps. If I could have a limit of 100 then that would allow me to offer more languages as well as add more apps 

Hi everyone, I just found out that product tours do not work on mobile browser. I'm trying to find a way to trigger a chat message specifically for those users. Any easy way to achieve that?

How do I change the name of a segment without changing any of the filters?

We have a survey app for Intercom. If the app is inserted to the messenger home (the "Add apps to your Messenger" section in settings), the survey can only be answered once for each user. How might it be possible to allow multiple responses? Is this something we would need to enable on our end? Or is it even possible?