Fin Product Area

I want to set a goal for a webinar signup, for example. Is it possible to get a pixel code I can embed on my "thank you" page after signing up so that Intercom can tell how many signed up? Alternatively, is it possible to do this with a server-side postback?

My apologies if this is answered clearly elsewhere. I want to confirm that while a user is active on a series they will not be eligible to restart that same series? The series is event based and the event can happen many times but I only want users to be eligible for the series once. I imagine this is the default but don't want to be wrong when i set this live!

I find it surprising that a company whose product is built around a live chat window, can take multiple days to reply. Messaging at the speed of snail mail can't really be counted as a chat.  For the price of your product please hire more customer support folk, you can afford it - they do a great job, but clearly they have too much to do if the response time is so poor.

Hello everyone!  I'm in the situation that I'm implementing Intercom on a page where I can't ask people abut their personal data or anything like that. I do however want to initiate conversations with the website visitors, and thus I have made Custom Bots that I believe should trigger "Hi, why are you here" (simply stated) with a couple of options to click. Should be easy, right?  No. The bots don't trigger. I have tested both "Outbound" and "From new conversation" bots, added the pages they should work on, and in Preview mode this give the desired behaviour. But live they're not showing that behaviour.  Can someone help me debugging this? Or am I misunderstanding something fundamental here?

My series is first based around trying to create communication with our leads. So the goal is to try drive response from the leads (in the first place).  I want to test different variants of mails , but I cannot set a "goal" of responded to message? It seems a like a pretty obvious requirement and I feel like I am missing something. I know you can add a [OPENED | REPLIED TO | CLICKED LINK] for each of the exit points of a message, but I can't feed this back to the goal? Maybe a hack for this to "add tag" and goal based on tags added or something? Someone help me out! Glad I found this page, the support feels SO slow when you are just trying to get bits done!

Is it possible to recover a deleted article?

I would like to know if full-size posts work in mobile browsers when using webapp (as opposed to native apps that can use SDK).

How do I track and report on links that have been engaged with like: phone numbers, urls or email addresses within Intercom?

Meaning, when our product tour is set live it opens for every user that is corresponds to "Audience rule" at certain page, but we would like to make it open for them just for once and do not repeat after.

With the new subscription model that came out for unsubscribing, is there still a way to resubscribe users?

Is it possible to detect when someone closes a Post as a Series rule?

How do I import contacts who have unsubscribed on another platform? For the most part, they are existing contacts in Intercom, I just want to bulk overwrite their unsubscribe status.

For agent response time, is the clock started before or after the customer completes qualifications for the bot like email and phone number?

Our support needs have evolved and I am looking to change the labels on my Inbox titles to reflect the true nature of the support needed.

Hi, I’d love to have product and API documentation in a single place but the Articles features seems to be unfitting for API documentation. I was wondering if someone has been able to do this successfully.Thanks.

My question is for all the users...What is the industry standard completion/goal rate for product tours? We are at around 60% and I want to know if that’s good

Is there a way to hand off chats to a different instance of Intercom?

In our app, we want to show two different product tours for the user to choose from: one that helps her/him to create a landing page and another to help to create the ads. I use series with the following workflow: Rule: users lands to x url option 1: Product tour for Landing Pages option 2: Product tour for Ads I launch it and it only displays 1 product tour option, not both. Is there another turnaround?  ty! 

Hi! We have a "fire lane" inbox for critical issues, and to ensure it gets to the team even if they're off Intercom, we'd like to set up automation to ping a specific slack channel.  I'm just getting started with Zapier, hoping there was a solution available there, though it seems the available triggers are broad "new conversation" triggers, or "tag added" triggers, rather than being able to select a specific inbox or tag.  Similarly, it would be great to figure out how to use particular team inbox messages as triggers for other apps through Zapier. Any ideas are greatly appreciated!

Hi! When managing your macros, under the title it displays how many times it's been used recently. Some macros display how many times it's been used in the past 30 days, while others only display up to the past 7 days. What determines how far back it tracks?Where can I view how many times a macro has been used for even longer periods of time, or custom date ranges?

Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?Thanks for any help! 

Hi, I'm having issues with duplicate users appearing in Intercom The problem appears to be isolated to users who were previously leads on Intercom that have an 'email' and 'user_id' attributes. It appears that the user_id attribute is automatically created when they are created as leads. When I use the tracking script as follows: Intercom('boot', { app_id: 'abc12345', email: 'john.doe@example.com', created_at: 1234567890, name: 'John Doe',}); It creates a new account for the user, presumably because the use cannot be identified by their email. However when I add their user_id into the tracking script - it stops tracking their sessions altogether. Here is the script I'm using for this: Intercom('boot', { app_id: 'abc12345', email: 'john.doe@example.com', created_at: 1234567890, name: 'John Doe',}); Any ideas how to stop duplicate accounts being created for these users?

We're trying to send different targeted messages to users based on a few actions: User has not created a projectUser has created a project with no phase or taskUser has not sent any invitationsUser has not created a budget itemUser has not created a selection item We decided to put these in their own series, separate from the other normal 10-day trial messaging (which includes 3 primary emails - welcome, halfway point, and expiration day). I want to be sure I set it up so that during the 10 day trial users aren't getting these all at once.  I set it up with to different paths but am worried someone will exit the series before they have a chance to go into each path. I'm wondering if it should be more linear or if someone could take a look and help me out with the best way to set this up? Attached is screenshot of the current set up.

The name is showing up in the Messenger in Gibberish. I'm passing a UTF-8 string: $hebrew_name = urldecode($hebrew_name); Then in the messanger code, I use it like this:  window.intercomSettings = { app_id: "kubohuj0", name: <?php echo json_encode($hebrew_name) ?>, // Full name email: <?php echo json_encode($username) ?>, // Email address created_at: "<?php echo strtotime($current_user->created_at) ?>" // Signup date as a Unix timestamp  }; I tried changing it to json_encode($name, JSON_UNESCAPED_UNICODE) ;  but to no avail.  Any ideas?

I'm embedding the messenger code for logged in users, but refreshing the page where it's embedded doesn't always change the messenger - For example, the user's name stays the same even after changing the code and showing it differently.  It seems like editing the welcome message on the messenger and saving sometimes help, but mostly I can't seem to refresh it. I'm not sure if it's a cache, or if Intercom saves the user's name the first time and won't update it on refresh.  Is there a way to flush the cache - or to flush the user?  (I'm using my own logged in user to test, which Intercom seems to recognize as my own intercom user so I can't delete it).