Fin Product Area

Is there a limit to the number of list items you can add to an attribute list?

Why the operator does not send rating ask in all the conversations?This is happening everytime I close an importante chat conversation, and is getting me troubles with my indicators.Please i need support.

Hi guys we have a simple Outbound bot which is popping up when the schedule is Out of Hours... it works great and only pops up once on desktop and can be easily closed and never appears again... HOWEVER... on mobile, the chat window springs into life CONSTANTLY on every single page view... it can be closed but then visiting a new page it triggers again ... this is only on mobile not desktop... what can I check!! Need it to stop popping up every single time a new page is viewed!

Hi, I want to test pagination of articles through the articles UI and want to change the default limit (the API docs say its 50 per page right now) to 20? Is there a way to do so in the UI?  

I'm building a Series to manage an automated feedback process for our customers. The Entry Rule for this Series will simply be to find any Lead that is tagged "Customer Name Review".  I have created a Lead and given it the appropriate Tag. When I try to create the Entry Rule within the Series, I can see all of our other Lead Tags but not this one.  Other than the tag not being in use (which is not the case), what other factors may be stopping this Tag from displaying as an option to add to the Rule?

How can we get the section ID of Help Center from the UI?If I use the list all articles api, for any given article if "parent_type" is section, what does "parent_id" signifies? Can I find that id in the UI? Thanks in advance!

I would like the ability to kick off a zoom session from an Intercom conversation, and have Zoom automatically create a meeting id, set the meeting subject based on the client's name and put the invite into the chat. Right now I kick off client zoom sessions, based on Intercom conversations, by hand, using by personal meeting id, and locating a previously recorded session (if I ever need to review it) is difficult, because all recorded zoom sessions are called "Personal Meeting Room".

How can we get the collection ID of Help Center from the UI?I want to use the retrieve collection API and need the collection id for it?

Is it possible when using round robin to see who is next in the order to receive a chat?

Is there a way to make the messenger bubble completely disappear on my website outside of the active hours?

Hey there friends,We're a small startup and leaning heavily into our Intercom installation with a range of engagements from messages to email. Before I get much fancier, I decided to do an audit to think through our customer journey as they pass through our home pages and into our SaaS software.  To do this audit, I simply created a big Miro chart that identified steps. I can't be the first person to do this.  Are there best practices out there all of you big-timers can suggest?  Thanks!~b

The macro's are only visible when an email conversation is existing already. When a new email conversation is started by 'us' a different set of saved replies is visible (called saved content). Both are very important. Just wondering if they can be combined in one type of saved reply/macro? 

I've been exporting all message data as inhttps://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-dataEndpoint: 'https://api.intercom.io/export/messages/data/'I don't get data from push notifications inside series. I noticed, first the channel field in data for push notifications had value push_only, later i saw it was changed to push, but I get nothing from push notifications inside series. More so, is there anyway of looking at the performance of all my push notifications, and see metrics like ORs, etc right now??? Because I couldn't even look at these metrics on the report section

Creating posts, is there no way of removing a button that one has put in? Do I need to redo the entire post?

I have been running Intercom on my website for a few years and this morning I noticed that the messenger box is no longer appearing anywhere on the website. The last user enquiry was submitted 5hrs ago. I don't see any service outages.  I have sent a message via the messenger on the Intercom dashboard, but they say it could be 2 days before I get a reply, so I was wondering if anyone else was experiencing the same issue. When I go to the Network tab of Chrome DevTools I can see there is one resource that isn't being loaded (it gets stuck at pending for 5 mins, which is presumably the timeout) and then spawns another network request. Here's an example of the network request ```Request URL: wss://nexus-websocket-a.intercom.io/pubsub/5-LCGg-A6YMCL8QXsrrbVFfgR1FUwmvNkg3nphXpLQx8Ox2PZa9mayqXReAk_MrS4Yf_JY3-Nyu9I3bMuh_LFFi9mQN7uIRuckXXXX?X-Nexus-New-Client=true&X-Nexus-Version=0.8.1&user_role=undefinedRequest Method: GETStatus Code: 101 Switching Protocols```

Hello everyone. I encounter quite an annoying thing during the latest automation checkup. Roundrobin does its job only for the new conversations, which makes it not that useful as a tool. ExampleI have a specific queue (team) to which specific dialogues getting assigned. After that, they distributed between the online agents using the roundrobin feature.  1) During the day, agents A and B are online, working with the new dialogues etc. Closing them once the case is solved or the ball is on the user's end. We allow users to return to the old dialogue since often it is a more convenient option for the user rather than start the new dialogue.2) Agents A and B shifts are over, they set "Away and Reassign status".3) Agent C is on the shift now. 4) If any of the customers that agents A or B talked to will return to the previous conversation, the Messenger will set the agent to "Unassign" and that's it.----------------------As a result, agent C should not just work

Hey Connectors! In this webinar @Rati Zvirawa​ and @David Cullinan,​ the product managers behind Custom Reports and Conversation Topics, dive into best practices and the stories behind how they were made. https://intercom.wistia.com/medias/c7vq092j0j If you're watching back the recording here, please feel free to reach out with any questions you may have in the thread below 👇 Thanks to all who contributed to the actual webinar on the day, we've taken on your feedback and look forward to running more sessions like this in the future.

We send newsletters via MixPanel. Every time a new wave of emails goes out, we received hundreds of auto-replies or OOO from that campaign.  We already disconnected the emails from Intercom, but auto-replies are still sent to the Intercom inbox. Please help us as it is very anoying. 

In one of the slides, I have some text and a video. Is there a way to align the text for example, to the left, and the video to the right?  

Example: Rate our tour + a scaleOpen-ended questions (what do you think is missing.. ) etc

Big difference in Median and Average response time - how can I get more data on what causes this? I have been looking at the difference between my teams median response time and the average response time. There is a big difference. How can I get more data to analyse what is causing this? I don't think the conversation export has first response time data?

Quick sanity check on the messenger snippet, is 'user_id' an alias of 'external_id' on the Contact API? Or is it the Contact id? In other words, what is 'user_id' in the Messenger snippet when enforcing verification?

I want to make a custom version of the Help Center because Intercom's doesn't suit my needs, but the problem we're facing is that Intercom's article API doesn't allow for query parameters, making it way harder than it should for us to enable a search functionality. Has anyone been able to overcome this?

Our product has several third party partners in different countries, who onboard and register users for us. On Intercom I can see the users' names, user ID, and not much else. The Email field says "Unknown". My only question is if these users receive our messages, posts, etc. as normal users do (assuming they match the audience we set)?  Thanks!