Fin Product Area

Is it possible to not reopen closed conversations? Currently, in the "Control your inbound conversation volume" settings, if I set "Prevent replies to closed conversations" to 0 days, I am unable to create a new chat in my test environment. Is there another way to prevent conversations from being reopened?

Will it ever be possible a) send a one-off outbound email from a support address (support@company.com) by searching for the contact and just sending a quick email b) automatically snoozing an outbound emails so it automatically appears in inbox later We are in the process of migrating from Zendesk to intercom. In Zendesk you can send an email very easily as pending (i.e snooze) for a specific period of time then it pops back up in your view. You also cannot send an email to a contact from a support domain. How come?

Hi! I need to add a button to our customer support page that will open direct chat with the customer that was contacted before. How can i do it? What data should i retreive and save after the first conversation and how can i later open a direct chat using javascript and previously retrieved data?Thanks!

We are having an issue with our clients responding to the email that is generated from the chat and it creating a new chat from that email. Best I can tell they are responding to the firstname.lastname@xxxx.intercom.com we can switch to it looking like our domain I see but that does not address the issue and would rather just force us to look at our email inbox as well. Is there any other customization that we can do so clients that reply by email are replying directly to the chat and not creating a new chat that we have to go and look for.

I simply want to send an automated response email to Users who have waited longer than X minutes. What's the best way to do this?

I'm setting up a custom bot (button triggered) and want to end it with a content showcase. The bot is only available through a landing page which I'm only sharing with certain customers, and I only want to share the content showcase announcement with these customers. Is it possible to add the announcement to the bot without also adding it to messenger home for all users to see?

Hi there! Our team is creating a free account, in this service we don't want to give access to the online chat. The support for theses users will be only by e-mail.Is there a way to disable the chat for some users keeping the intercom logo on the screen? 👀

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

Hi, We would like to send a message with a survey (similar to NPS) regularly every 3 months. The message and the survey will be always the same, so we can compare results and watch the trends. For every new round, we would like to check the rules and include new users.  I was not able to find the way to do this. Is there any option? Thank you.

If we already have a floating action button (FAB) on our mobile app in the right-hand corner, what's the best way to integrate messenger? Can you design a custom button/messenger?

Customers sometimes reach out to the sales team directly (through a call/WhatsApp etc) to raise an issue. We want our sales team to be able to start a conversation with the Support team and add the customer to it.  What is the best way to support this?  

Iam using the golang package https://github.com/intercom/intercom-go/p>While iam trying to update my contact , getting error Error :400: invalid_document, either_email_or_user_id_present validation failedCode: ic := intercom.NewClient(token, "")      contact := intercom.Contact{         ID: "604720410292c92b2fbd598a",         UserID:          "420",         CustomAttributes: map[string]interface{}{"First Campaign Sent": "Yes boss"},      }      savedContact, err := ic.Contacts.Update(&contact)Please help me for update contact using golang

Hello, we are about to migrate our help desk to Intercom Articles. The current URL structure is: https://support.mycompany.com/hc/en-us/articles/id-articlet-title When I setup the Help Desk URL on Intercom, the result is: https://support.mycompany.com/en/articles/id-articlet-title Is it possible to keep the old URL? We have tons of links shared everywhere and are not willing to mess that up.  Thanks!

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

I'd love to create a unified header navigation experience across some of our web properties (HC, Academy, Community), so it feels more seamless for customers when moving between properties.

Hello guys!Can you advice me with connecting gmail box to intercom?We want to redirect all emails from gmail to Intercom and appoint it on operator. Additionally, we want to have separator for messages. What will work the best for us?

Is there a limit to the number of list items you can add to an attribute list?

Why the operator does not send rating ask in all the conversations?This is happening everytime I close an importante chat conversation, and is getting me troubles with my indicators.Please i need support.

Hi guys we have a simple Outbound bot which is popping up when the schedule is Out of Hours... it works great and only pops up once on desktop and can be easily closed and never appears again... HOWEVER... on mobile, the chat window springs into life CONSTANTLY on every single page view... it can be closed but then visiting a new page it triggers again ... this is only on mobile not desktop... what can I check!! Need it to stop popping up every single time a new page is viewed!

Hi, I want to test pagination of articles through the articles UI and want to change the default limit (the API docs say its 50 per page right now) to 20? Is there a way to do so in the UI?  

I'm building a Series to manage an automated feedback process for our customers. The Entry Rule for this Series will simply be to find any Lead that is tagged "Customer Name Review".  I have created a Lead and given it the appropriate Tag. When I try to create the Entry Rule within the Series, I can see all of our other Lead Tags but not this one.  Other than the tag not being in use (which is not the case), what other factors may be stopping this Tag from displaying as an option to add to the Rule?

How can we get the section ID of Help Center from the UI?If I use the list all articles api, for any given article if "parent_type" is section, what does "parent_id" signifies? Can I find that id in the UI? Thanks in advance!

I would like the ability to kick off a zoom session from an Intercom conversation, and have Zoom automatically create a meeting id, set the meeting subject based on the client's name and put the invite into the chat. Right now I kick off client zoom sessions, based on Intercom conversations, by hand, using by personal meeting id, and locating a previously recorded session (if I ever need to review it) is difficult, because all recorded zoom sessions are called "Personal Meeting Room".

How can we get the collection ID of Help Center from the UI?I want to use the retrieve collection API and need the collection id for it?

Is it possible when using round robin to see who is next in the order to receive a chat?